ANOTHER DELIVERY FIASCO!!!

This is regarding a 75" TV I puchased from Best Buy and wanted delivery in three weeks when my professional installers would be available. I was called the night before the delivery date and was informed my delivery would be the next day between 1:00 and 3:00 p.m. I explained that I would not be available from 1:00 to 2:30 p.m. and could I please have a morning delivery. She said she could not do that and that I should talk with the driver when he called (she said he would be calling at least an hour before the delivery) and that I could work something out with the driver. I heard nothing until around 1:25 (I was not home). I pleaded with the driver to put me last and that I could be home by the 3:00 p.m. stated last possible delivery time. He said I was the last delivery and that it would be at my home in a half hour. I absolutely needed the TV that day as I had professionals coming early the next day for extensive installation of it and other items. I got no where with him and then asked if I could pick it up at the store. He had someone else call me back to verify that I wanted to pick it up at the store. At that point I was desperate to get the TV and it was very obvious they were not going to get it to me. I got to Best Buy about the same time they came back with it (around 3:15). Fortunately it did fit in my vehicle and I was able to take it home - I could not take it into the house myself and had to wait until the next day when my workers got there to take it out. Needless to say, the entire "delivery experience" with Best Buy was totally unacceptable and very traumatic and given this last experience, I am re-thinking where I will purchase my future big ticket items!!! No doubt it will be a business that works with their customers on delivery rather than what I was subjected to!! I am extremely unhappy with the whole experience and would never recommend Best Buy's delivery to anyone. They were only partially courteous and after speaking with them - I realized they had absolutely no intention of working with me either the night before or the actual day of delivery. Buyers beware!!!

I'm wondering how this is a delivery fiasco. When purchasing the TV didn't you settle on a date? You were the last delivery why would the driver need or want to wait an hour or so for you to get home? They may have had other work to do. To me it sounds like your just overreacting and BBY tried to have your delivery completed at the time you were told. Only issue was that you were busy that day and had stuff planned.

Similar Messages

Delivery Fiasco

Hi everyone. Wondering if posting this will do any good. But here goes. The wife and I purchased an entire kitchen appliance package a little over 2 weeks ago. Fridge, Range, Dishwasher, and Microwave. The origonal delivery date was last Saturday, 7/25.2015. 6 days ago, prior to delivery date, we upgraded the range. They found one in another store and stated they would take care of having it on time for the 7/25 delivery date.Saturday morning around 8 AM, a third party delivery\install crew shows up. The first thing they require is a waiver to be signed eliminating their responsibility for any damages during the delivery of the fridge. Of course I declined. Second, the range was not included in the shipment. Third, they could not get the dishwasher out due to engineered flooring blocking the dishwasher. They had no tools to remove a plank so no dishwasher install. So I ended up with only the microwave which in fact was dented on the front. They refused to un-install and return it to the store. After they packed up the Fridge and Dishwasher, I cleaned up the mess they left behind and went to Home Depot for a chisel to remove the flooring. Removed the plank and dishwasher in about 10 minutes. Waited all day for BB to attempt a second delivery, all the while they were trying to find the range. Turns out, they sent the range from the near by store to ATLANTA GA, instead of truck it miles to my store. And of course, the associates as well as the warehouse and store manager had no clue it went to Atlanta distro center. 5:30 Saturday evening, I finally give up and ask if they can just deliver the Fridge, Range, and Dishwasher today. The warehouse manager told me the range would be in today from Atlanta. Well, the email from BB stated delivery would be between 8:30 and 10:30 today. It's now 12:46 and of course no sign of BB and no call to let me know what's going on. I guess as a customer I am to take off work just to sit around and wait patiently for BB to show up when they want to. Missing work. We have no range. Can't run the hot water in the kitchen because that line feeds the Dishwasher we do not have yet and is disconnected. And the best part, when the dishwasher and range does get here via BB delivery, they can't install the range and dishwasher as they are not certified to do so. I would really appreciate it if anyone from BestBuy that is competent could at least give me some idea of when this will end.

I too have had a delivery fiasco and am continuing to live thru the nightmare. After purchasing the same appliance bundle from the BB store in Santee, CA, I scheduled delivery out 3 weeks to ensure a saturday delivery. The night before I got everything ready per ther instructions. An unidentified person called at 8:30 am and said they would arrive in about 30-40 minutes. I got out of bed, removed the remaining things out of my fridge and sat on the couch to watch TV. I must have dozed off because I woke up and it was 11:15. I called the number of the delivery service who contacted the truck. She told me that they had arrived, 'KNOCKED" on my door and since I did not answer, they left. Apparently it never occurred to them to call me again or ring the door bell. Here's where the nightmare becomes hellish. Over the last 3 days, I have spent at least 105 minutes on hold between the delivery people, 855-Best-Buy, the store I purchased the appliances from. 4 of those calls "failed" in less than a minute when some one finally picked up the phone, (I now believe BB programs their phones to do that so they never have to deal with customer calls; 1 call I was on hold over 12 minutes until I could actually speak to a real person. That person said, "I know exactly who you need to talk to," put me on hold and after about 1 minute, the call failed; Tonight, I called 855-534-6129 and spent over 18 minutes on hold before a "Jessica" offered to "Help me". Again, she put me on hold, then I dont know what happened, but I was next talking to "Crystal" at Pacific Delivery service. The lines had be crossed. She said it was immpossible for her to help me and she thought the BB people had already closed for the day. Sure enough, they had closed and no one could help me, I asked for her supervisor but they had already left for the day. There have been other calls, however, after ridiculously long hold times, I finally hung up. The company I work for is probably 4 tims the size of BB and to my knowledge had never received a complaint for unbelievable hold times, failed calls ( the only time my I-phone has ever had a fail call was when I was driving thru rural Wyoming about 10 months ago.. Their claims of excellent customer care is completey false. They practise false advertising and actually mis-lead people when selling the I-phone $99/mo "Protectection plan") Another complaint at another time. I am done with BB. Although is has be a week after the 14 day return policy period, I am going in person to do this. I refuse to support an organization that obviously does not practise what they advertise about customer servvie; Who sub contracts to companies who also have minamal customer service. I won't be sureprised if they put me on hod, some how forget I am there and wait on people behind me and then say, "sorry, we're going to lunch. Wish me luck?

Another delivery/installation disaster!

Incident: Dec. 10-23, 2013
We had picked out a dishwasher - an LG LDS 5040ST - that would fit the slightly too small space in our kitchen and found that Best Buy online had a great sale price. But because we wanted their installation service as well, I figured it would be easier to go to our local store (Pasadena), purchase the dishwasher and set up the delivery and schedule the installation at the same time. Which we did on Dec. 10, 2013. We explained to the appliance rep (wearing a Pacific Sales polo shirt) which dishwasher we wanted and he started looking in his computer. He pointed out the word "discontinued" on the screen and said that he couldn't sell us that particular unit. He also pointed at a "0" on the screen and said they didn't have any on hand. But he did have a newer model for $100 dollars more. I pointed to the number "35" on the screen, and he said that was how many they already sold. My husband and I weren't convinced, so we went home.
An hour later, I called 888-Best-Buy and told the phone rep (#1) our story. She said "discontinued" meant they weren't getting any new units in, and 35 was the number they had in the warehouse. So either the Pacific Sales guy was grossly misinformed or was trying to upsell us. (Gee, I wonder...) Anyway, the phone rep took my order and my money for the dishwasher and their installation service. We scheduled the delivery for the following Wednesday Dec. 18, 2013, and she told me to expect an e-mail in a few days to schedule the installation.
I received the e-mail on Dec. 11 and called on Dec. 12 to schedule the installation. The phone rep (#2) got very upset and excited, explaining that the rep who took the order wasn't supposed to put the unit and the installation on the same order (how was I supposed to know that??) and now everything was messed up. After being on hold for about 15 minutes while she tried to find a supervisor, she came back and said she wasn't able to figure it out. I told her that, since she had my e-mail address, why not just let her boss fix the problem and e-mail me when it was resolved. Needless to say, I never received an e-mail.
I called the next day, Dec. 13 and spoke to Jessica (phone rep #3). She also got upset and excited when she saw the unit and installation on the same order. After more than 45 minutes on the phone/on hold/finding supervisor/called back, she said she had everything resolved and that both the delivery AND installation would indeed occur the next Wednesday. I hung up the phone with a sigh of relief. A premature sigh, as you can probably guess.
On Tuesday Dec. 17 I received a robo-call confirming the delivery the next afternoon. I took the day off work to welcome the delivery guys and the installer. The delivery guys arrived as promised and delivered the correct model dishwasher. I signed the papers, sent them off and waited for the installer. The installer who never came. I called and asked Sandra (phone rep #4) when the installer would be here. Sandra informed me that no installation was scheduled. I told her about my conversation with Jessica, to which Sandra replied with a long list of jargon about receipts and tickets and CMS systems and the computers are down and we have to transfer X to Y to Z. By that time I was livid and demanded to speak with a supervisor.
Sandra transferred me to Travis in the de-escalation department (phone rep #5). This guy has nerves of steel, because I really let him have it. I told him about the Pacific Sales guy and the four phone reps and that I had a box full of dishwasher in my dining room and a sinkful of dirty dishes. He was extremely apologetic and offered me a $150 Best Buy gift card. "Nothing doing!" I said, "I want cash!" He refunded $75 of the installation on the spot and promised that he would try to get the installer to my house in the next few days. Which he didn't.
After several back-and-forth phone calls over Dec. 19, 20 and 21 (Travis never did give me a direct number, instead telling me to call the 888 number and I would be transferred. Which I did, but the two times I called - phone reps #s 6 and 7 - nobody knew who Travis was or that they even had a de-escalation department) he managed to schedule the installation for the next Monday Dec. 23, 2013. "Not acceptable!" I said, explaining I would have to take another day off work to wait for the installer. Travis then refunded me the rest of the installation cost and apologized profusely once again.
I received a confirming robo-call on Sunday night Dec. 22, and the installer arrived on time on Monday Dec. 23 as promised. The installer made the necessary modifications and installed the dishwasher. We have been using the dishwasher for two months and it's working like a charm. But what I had to go through to get it, nobody should have to go through.
It shouldn't have taked me a week and a half and talking to 7 phone reps to get a dishwasher installed. The first phone rep should't have fouled up the order. Phone rep #2 should have transferred me immediately to a supervisor, who knows what Jessica was thinking, and Sandra needs serious customer service training. Also, Travis should have given me his direct phone number, and every phone rep should have the de-escalation department on speed dial. Best Buy's internal communications and resolution policies are horrible. I don't care how low your prices are - I've had it with Best Buy!

Hello MrsCoward,
I was wholly disheartened to read about your trials in seeking to have your dishwasher installed. I agree that you should not have had to go through a lengthy and frustrating series of calls to have this work completed. I offer my apology for your having to endure this situation and for any inconvenience as a result.
I was glad to read that the installation was at last completed and that you've been enjoying your new dishwasher. I hope it serves you well for many years.
I am grateful for your detailed and eloquent remarks and that you took the time from your busy day to write to us about your experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Partial delivery per item in sales order and ATP - schedule lines

Hi,
I've problem regarding ATP- schedule lines and partial delivery flag.
In sales order there is flag Partial delivery per item B / 1 . That means create only one delivery even with quant 0. That comes from customer master or customer info-record and it is OK.
Please look at next example.
Customer requires:
10 PCS of materail A on date X. Only 5 PCS are available on date X.
10 PCS of material B on date X 0 PCS are available on date X, 10 PCS are available on date Y.
So if we create outbound delivery on date X it will contain only 5 PCS of material A. No successive deliveries will be created for material A because of the flag B/1. That item is closed.
Problem is with material B.
The sales order will be open because of material B and on date Y we can easily create another delivery with 10 PCS of mat B.
That is wrong. Agreement with customer is only one delivery for ALL items in sales order. If we create delivery on date X it should contain only materials which are available on date X and sales order should close.
Do you know how to fix this problem?

Hi,
I've think you didn't understand my requirement. I allways get schedule lines but they are confirmed on different dates.
Example in same sales order we have:
Schedule line for item A:
DATE X confirmed quantity 10
Schedule line for an item B.
DATE X confirmed quanitity 0 (zeroe)
DATE Y confirmed quantity 10.
I would like to create outbond delivery on date X with:
item A quantity 10
item B quantity 0.
And if that hapens than B/0 rule will work or reference customzing that you suggested before. So order will be closed because all items are processed or referenced once.
Do you know how to do that?
Regards

Don't use Best Buy Delivery if you are thinking about it...Just lies, lies, and more lies..

Wow, where should I even started?
We brought a 55 in TV from the local store last Sunday, and schedule a delivery yesterday (6/6/2015).
They called us the night before delivery date, to confirm the delivery on Saturday from 1:30- 3:30pm.
We waited until 3pm, and finally received a call saying "they were delayed a little bit", and moved the time to 5:30-6:30pm. Ok, not good, but we can understand.
But of course, they didn't show up on time. We decided to call them again at 6:22pm, and were told they were 45 minutes away...
7:30pm, after a hour, we called them AGAIN, and was told they are 25 mins away.
We had another delivery scheduled from Lowes at 8pm. Lowes showed up on time, and installed our fridge and washer/dryer professionally. They left around 8:30pm.
WHERE IS OUR TV FROM BEST BUY THEN???? Don't they supposed to show up before the Lowes???
We called them again and again, but nobody answered...well, I guess it is a Saturday, and they went home WITHOUT even bother to tell us.
Last time we spoke, you told me you are 25 mins away. Is this a lie? or you just decide to go back to your sweet home after we talk on the phone?!
Sunday (6/7), I called the warehouse again in the morning, but no one answers, the voicemail is full as well (So I think we are NOT the only one experienced this ridicuous issue). Then we called the 1-888 number, and explained what happened. The customer rep on the phone couldn't get hold of the local warehouse neither, and told us to call back within several hours. (They did give us a case number: {removed per forum guidelines} though) We called back before noon, and was told they are not open on Sunday, and they don't know when will be get our TV delivered, maybe Monday morning.
Ok, here is the thing, we have to work Mon- Fri, that's why we requested to deliver on Saturday. And come on, Best Buy, it is just a TV, it is not huge appliances that take you that much time.
I can see why there was delay, ( not saying we were happy about it though...) But you could at least called us to let us know before you went home on our scheduled delivery date!!!! And were all those "45 mins away", "25 mins away" things lies????
Dear Best Buy Coustomer Relations,
I am expecting a responce back from you in a few business days from today, 06/07/15. Your responce should be sartisfying us. If we don't hear anything back from you or your responce to us doesn't satisfy us, then we will go talk to someone higher in your organization. Thank you,

Hello MengyaLiu, and welcome to the forum,
I’m honestly not sure why our delivery team would have told you they were on their way to your home and then not arrive without an explanation as to why. Our delivery agents should be notifying you of all necessary changes in their delivery schedules, as we realize the inconvenience any possible delay may cause, so it’s regrettable to hear we failed you in this regard. I truly apologize for any frustration this oversight may have caused.
While I’ve personally documented your feedback here at the corporate office to ensure something of this nature doesn’t happen in the future, I’m glad to hear our delivery team was able to make this right and successfully delivered your TV yesterday. Please feel free to let us know how it went and if you have any further questions for me. I’ll be glad to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Customer Down Payment invoice (from delivery) not automatically assigned

If I create a Down payment invoice from Sales Order (and I paied it) on the final invoice the sistem automatically assigne the down payment invoice on the final invoice for the order.
If I do the same think but crerating the Down payment invoice from the delivery (and I paid it) when I create the final invoice I need to assigned it manually.
SBO 8.81 PL 06
I haven't found any set up for this, so I think is an error the sistem must work on the same way if the document is copied from the Sales order or delivey.
Someone know if there is some set up? or I need to open an error message to SAP?
Thanks

My question is:
If I make a sales order.
I create a down payment invoice using copy from SO.
I make the incomuing payment for the down payment invoice.
I create the delivery from the SO
I create the invoice from the delivery
The system apply automaticaly the down payment invoice to the invoice (because I select a delivery that is linked to the so that I used to create the down payment invoice).
If I make a sales order.
I create the delivery from the SO
I create a down payment invoice using copy from delivey.
I make the incomuing payment for the down payment invoice.
I create the invoice from the delivery
The system DO NOT apply automaticaly the down payment invoice to the invoice (even if also this document is linked to the delivery that I use to create the down payment invoice).
I know that I can select it manually. But I can select it manually also if I use the SO to create the down payment instead of the
delivery. Why if the situation is the same in the firs case the system do it automatil^cally and in the second case I need to do it manually?
Of course if I create a Down Payment invoice without selecting any document (SO, delivery..) the system don't know if you want to apply the payment to the final invoice.
But If I select the delivey to create the down payment (the same if I select the SO): I want to apply the down payment to the final invoice of this delivery and not to another delivery.

Stock is available in MMBE but delivery isnt created

Dear friends,
Stock for a material is available under unrestricted stock in a plant, as can be seen in MMBE. But at the time of creating a delivery, system throws up an error saying " Required quantity exceeds available stock"
I feel that some stock might be blocked against some open sale orders. Could this be the reason?
I also deleted one open sale order, still delivery couldnt be created.
Kindly advice.
Regards,
Ronald

Dear Ronald
Please check in VL21 whether any delivery is created without doing PGI for the same material. In this case also, you wont be able to post the goods issue for another delivery.
Also go to VA02, input the sale order and ensure that the quantity what you are to do delivery is flowing in confirmed quantity. If not, do availabillity check and then retry.
thanks
G. Lakshmipathi

Delivery date and sale order dates

Hi
Requested delivery date is 13th sep
Commitment date is 14th sep
Confirmed date is 21st sep
PGI date is 21st sep
1. But delivery creation date in 18th sep ..How?
2. How system determine the commitment date
Find below screen shots
VOV8 contain commitment date as "B"

if the org feels this is important then it cancells another delivery and that stock is to be delivered to the urgent customer. after u have to deliver the stock to the other customer. Other wise we have to deliver intially whatever stock we have with us and go to back order processing then deliver the remaining

Delivery from project appearing in billing due list

Hi,
We have a scenario in which delivery is done through project (Tcode CNS0) and the billing is done through sales order (order related billing)
The delivery type LP used for the delivery is not assigned to billing type since we are not supposed to do billing with respect to delivery document.
But these delivery documents are appearing in billing due list (VF04) and remain there in the due list
We want delivery documents (from project) NOT to appear in the billing due list.
Please help.

Hi Shambhu,
Lets assume ZLP is not relevant for billing and if delivery is done then how can excise invoice ibe generated.
Issue is delivery doc type LP is assigned to billing type which is meant for excise invoice and not assigned to billing type of final invoice.
Now in India, why LP is assigned to excise invoice billing type, because for every delivery excise invoice is created.
But for the same delivery type LP in europe, excise is not created and hence these documents remain there in billing due list.
The issue can only be resolved if europe starts using another delivery type like ZLP which is not assigned to any billing type, but again that seems to be very difficult to implement at this moment of time.
Thanks Shambhu.

Delivery Notes keep getting generated

Hi All
I have a really challenging issue...
I have a number of Purchase Orders that were set up in 1999 and have been invoiced and Goods receipted.
For some reason delivery notes keep getting generated for these PO's - one last night dated 19/05/2010 for a PO in 1999
Now I think that the order is some kind of Stock transport order as the vendor is one of our plants and they keep complaining of stock being allocated for these deliveries
Now....I thought it would be as easy as going into the delivery note via (VL02N) and deleting the delivery requirement (line item) but this seems to back order the stock until another delivery note is generated.
I have looked at the PO and it seems as if the Delivery Completed indicator and the final delivery are not checked
I tried to check these and save the PO but it is asking me now to enter a delivery type (The field is greyed out though)
How can I get round this and stop these notes being generated? Any help or suggestions would be greatly appreciated
Thanks
Andy

Check your Delivery due list batch job variant and try to exclude prior year PO's.
May be you can select the lines and click on Block Icon.
Regards
Sai

Packing specifications at Delivery

Hi
Plz guide me how to maintain packing specification or packing materials at delivery ..... so that i can enter material specification against each item ....thnx

HI,
To pack delivery items into handling units (HUs), proceed as follows:
1.     Choose Edit ® Pack in the quantities overview of the delivery.
2.     Create the handling units that you will need on the All existing HUs (available for packing) screen. You can also access handling units that were created previously ( Non-Assigned Handling Units). For more information about creating handling units, see Working with Handling Units.
3.     In the Material to be packed (or All HUs that can be packed) section of the screen, select the items that you want to pack. Also select the handling units into which the materials are to be packed in the All existing HUs section of the screen. Then, select Pack. (See also: Packing If Full, New HU per x HUs and Packing per Partial Quantity.)
The system sends you either a success message or notifies you of problems, if the weight or volume limit was reached and not all the items could be packed, for instance.
If you have selected several handling units for packing, then the selected handling unit that is highest in the list is packed first. If not all items to be packed fit in this handling unit, the packing operation is automatically continued with the following selected handling units.
If only a partial quantity of a delivery item is to be packed, you must specify this in the Partial qty field for the corresponding item in the Material to be packed (or All HUs that can be packed) section of the screen.
The weight of the packaging is not added to the total weight of the delivery.
The following illustration shows one delivery item and the partial quantity of another delivery item being packed into a handling unit.

Delivery creation based on Customer PO number

Hi Friends,
My requirement is like this
suppose i have 5 Sales orders - S1, S2, S3, S4 & S5.
If Customer PO numbers in S1, S3, S5 are P1 &
S2 & S4 are P2.
Then there is a background Job which runs a Program
RV50SBT1 (Transaction VL04) which creates the delivery.
Now the Problem is that Only those sales Orders with same Customer PO Number (S1,S3 & S5 With Cust PO number - P1) should be combined in 1 delivery say D1 and (S2 & S4 With Cust PO number - P2) in another delivery D2.
all sales orders have same shipping point say SHP1. Now i have to write the Logic in some user exit and VL04 creates a delivery and how can i write the logic such that 2 deliveries are created in this case.
Thanks in advance

Hello,
Can a Sales order have more than one Customer PO number?
Is it possible to split the delivery order into as many number of
Customer PO numbers in the sales order?
For the Sales Order type in t-code VOV8, please use the option called "Check purch.order no" and leave this field blank and you can go for multiple Sales Order with a single Customer PO number.
Coming to your second query, Could you please refresh your question as there is lack of clarity on the requirement ? I mean do you mean to split the Delivery Document on the basis of PO number at the item level ? For this you can go for a requirement and attach this requirement in the copying control between Sales Order Delivery Document in VTLA.
Regards,
Sarthak

Delivery Assignment to Device group in standalone deployment?

Hi,
I am using the standalone deployment of SAP AII 2.1. I have the following two queries regarding assignment of deliveries to device groups.
1. I am able to assign the same delivery to multiple device groups with same business roles as well as different business roles at the same time.
For example, I am assigning the delivery to a device group that handles tag commissioning and I also assign the same delivery to a device group that handles the loading at the same time. Is this the correct behavior?
Or is it that once a delivery is assigned to a device group, it should be first processed by that device group or unassigned before the same delivery can be assigned to a different device group?
If this is the case, then is there any configuration setting in AII that can control the delivery assignment to device groups?
2. Logically I believe that only one delivery can be assigned to a device group.
I assign a delivery to a device group. Then I immediately assign another delivery to the same device group. I believe that the first delivery gets unassigned from the device group, but there is no message to this effect
Again is there any configuration setting for handling this situation?
Regards,
Dhananjay

What you are deploying is a Client Settings policy, not the client itself. This is akin to a Group Policy Object being linked to an OU. The machines in the collection which already have the ConfigMgr client will process those policies, but additional non-client
machines added to the collection will not automatically install the client.
As Torsten indicated, you can deploy the client to these machines using the manual client push method. Simply right click on the clients themselves (or the collection) and select Install Client. If doing it at the collection level, I recommend
against selecting "Always install the client software" in the wizard as it will force an unnecessary repair of the existing ConfigMgr clients. I would recommend testing this on one machine in the collection in question before attempting to do them in bulk.
Note that this requires that a Client Push Installation account be configured (Administration > Site Configuration > Sites > Client Installation Settings > Client Push Installation > Accounts tab) which has admin rights on the clients.
You *DO NOT need to enabled site-wide client push installation* to be able to use the Install Client method in the console. Enabling this will force the client to attempt installation on ALL systems that ConfigMgr sees.

Same batch picked on two different delivery notes

Hi all,
We have a situation whereby on occasion the same batch of a material is picked by SAP on two different delivery notes.
I'm trying to get to the bottom of why this is happening - from what I can tell this only seems to happen when the initial delivery is PGI'ed after the planned PGI date. i.e. delivery A created on Sep 1st with a planned PGI date of Sep 5th. Actual PGI date turns out to be Sep 7th (two days later). Delivery B created on Sep 6th - SAP picks same batch on delivery B as on delivery A. Delivery B needs to be manually amended with a different batch selection.
Am I correct in saying that SAP standard functionality only allows for the batch to be scheduled for delivery (cannot be picked on another delivery note) up until the planned PGI date? If so, how I can I prevent this from happening?
I need to try to get to the bottom of why this issue is happening.
Any useful answers will be rewarded!
Many thanks!

you might have selected bacth but not completed picking thats why system allowed another batch selection with same quantity. pIcking reserves the quantity. Hope this will help you.
Thanks & Regards
Amit

Delivery split through VLSP along with JIT Calls with AW Partner profiles

Hi SAP SD/LE Guru's,
I have one critical issue to resolve immediately in my implementation of SAP 4.6C system in multinational automotive industry. It's in the area of Delivery split along with AW - Duns number partner profile and JIT calls.
Here is the scenario:
1. JIT(Just In time) calls will be created through EDI based on the ship-to, PO Nos, Duns number.
2. The requirements will be updated in Scheduling Agreements JIT Delivery schedule.
3. Picking is done based on the requirements.
4. Packing, Deliveries and Handling units are created: Note: Each handling unit is linked to one JIT Call.
5. Based on the Shipments, Deliveries needs to be split into further sub-deliveries.
Ex. One Delivery has two HU's. This needs to be split into another delivery so that one HU need to be detached from original and attach to new delivery. At the same time corresponding JIT call also need to be detached from original delivery and attach to new delivery. This can be done through VLSP : Subsequent split(Outbound delivery). Split profile: 003 - split based on Quantities.
The issue: When executing delivery split using VLSP and split profile: 003, the system is terminating and giving short dump.
The error analysis says that AW - Duns number is creating the problem. The short dump occurs in SAPLV05I in Function module: SD_PARTNER_UPDATE.
There is an SAP note: 154766 related to this problem says that Partner header should be used only once in copy control.
But in customization of copy control from Sales order to Delivery, there is no VBPA Partner header.
I appreciate if you can provide solution for delivery split and resolve this short dump issue.
Thanks,
Murali Chintakunta

In reference to this change in the Custom Reports... Better experience when exporting data - to prevent customer confusion when exporting data from Mac computers, we have removed the export to excel option and exporting in CSV format by default.
What is the customer confusion we are trying to stop here? I've got even more confused customers at the moment because all of a sudden they can't find the export to excel option but know it exists if they log in on a PC?
Mark

ANOTHER DELIVERY FIASCO!!!

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