ANOTHER Lenovo Y50 case defect issue and terrible customer service

I don't normally do forums but have been so infuriated by Lenovo customer service I felt obliged to sign up and share my experience.
I bought a Lenovo Y50-70 in November 2014. Within one month I noticed a small plastic part near the hinge was missing (i.e. I noticed the other side was intact and how it should look). I sent this to Lenovo for repair and received a call 5 mins ago to say this won't be repaired under warranty and that I will have to pay for it. This is absolutely outrageous and from the number of posts on this very forum it appears this is a common defect with this particular case. I asked the customer service rep if there was anything he could do and all i received was a very short blunt manuscript response, exhibiting no intention to help. I am not prepared to pay for shoddy design/workmanship and so my only option offered was to receive the laptop back unrepaired. 
This is absolutely incredible that a company as big as Lenovo can treat their customers in such a fashion. Unless an administrator on this forum wishes to investigate this matter (as it's currently still with Lenovo repair centre) I certainly won't make the mistake of buying or recommending a Lenovo again.

So Lenovo/Medio have had my laptop for 20 days now. 2 weeks ago I was told they wouldn't repair it under warranty and would return it unrepaired. Still nothing. I called customer service yday who promised to investigate and get in touch. Nothing. I called again today, same response i.e. would investigate. It seems there is a huge communication problem between Lenovo and their Medion repair centre. 
I am now looking into a legal resolution as surely under the sale of goods act it is illegal to retain an item for so long despite no repair actually taking place. You would also think Lenovo would have the decency to offer to repair the small damage (which I was quoted £80 for) as compensation for delay. But alas no, what Lenovo know about customer service is less than 0. 
The fact a representative hasn't even bothered to respond on here is testimony to their lack of care and respect for customers. 
Yours truly
Another Totally Annoyed Frustrated Lenovo Customer

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    We are sorry but when we tried to cancel the game in the order it doesn't work. When we tried to cancel it in second attempt it does, however your whole order got cancelled. We sincerely apologized for the inconvenience this has caused you.
    We kindly ask you to place another order online for all the games in the order and we will adjust the price if there are changes. You can also call 1-866-237-8289 options 1, 1, 3, and 2. One of our representatives will happy to place an order for you.
    Thank you for choosing Best Buy Canada. We look forward to serving you in the future.
    Sincerely,
    xx TA
    Best Buy Canada
    Further emails have only received predictable copy and paste responses, explaining that Fallout 4 Pip Boy Edition is out of stock, and to check local stores. Completely ignoring the issue I was raising. 
    My second email
    This is absolutely in excusable and needs to be fixed on your end.
    One of the items in the pre-order that you cancelled has been sold out online almost since it was made available (Fall Out 4: Pip-Boy Edition, Playstation 4). Now that you have cancelled the order I have no way of receiving this item. It is sold out in every location. How is this going to be fixed?
    Second bestbuy.ca response
    Dear ____,
    We have received your email regarding the stock availability of Fall Out 4: Pip-Boy Edition, Playstation 4 on Bestbuy.ca.
    Our website does show this product as ‘Sold Out’.  It is possible that we will receive more stock of this item however we are not sure when as there are no pending purchase orders through the vendor.  As such, we are unable to provide any details as to when we may have stock available for online purchasing.
    Our online inventory is pulled from different inventory than your local store, so provided the item is not a web only item, they may have available stock.  Try using the store stock check (on the Product Detail Page) to view stock availability or contact your local store directly.
    Thank you for choosing Bestbuy.ca
    Sincerely,
    .TA
    Bestbuy.ca
    Great reading comprehension. The email wasnt about the availability of the game, the email was about the mistake made by a customer service rep. And no, no more stock is being made available, as Bethesda has said so. Just a terrible, terrible case of customer service.
    Consider me, a lost, long-time, customer. 

    Very sorry to hear about this ! 
    If you haven't had a resolution to this matter over the weekend, please send me a private message with your order number and contact details. I'd be happy to escalate to our Customer Experience team here. 
    Best, 

  • Terrible customer service from Brendan at Telstra Bourke St Melbourne

    Hi All,
    Just thought I would ask your advice concerning repairs to my Iphone I requested from Telstra.
    The phone is great and I love it, my only problem is that it no longer turns on anymore.
    I took it to the shop where I bought it on (yep I lined up to buy it the day they were released ), the really flashy Telstra shop in the Bourke Street Mall. I got one of the techs on the front desk to look at it. He then took it to the head tech guy and he came back and said they would not repair or replace the phone under warranty. He said that it had a 'disturbed liquid submersion indicator at the bottom'.
    I have never droped it into water the whole time I have owned it, but I do travel overseas to humid areas so that may have set off the 'submersion indicator' to make the techs think that I dropped it into a puddle when I have never done that.
    Obviously, its a real pain, not having a phone for even a day, so I asked what my options were. I was told that the 'apple warranty is void and repair/exchange can not be carried out and the replacement cost for an 8gb for $670'.
    The quotes above are from what is typed on my Service Repair Order.
    I asked was it possible to send the phone to Apple to be inspected, and they advised that it was not, and that my only option was to purchase a new phone, and that I had two options. Firstly, if I surrendered my old phone, a replacement would be issued for $670. Secondly, I could simply purchase another iphone 'outright' for a cost of $726.
    I tool the second option, and have a brand new phone, although I am disapointed that I now have an almost new phone that simply stopped working that is now used as a paperweight.
    I tried everything to minimise the cost of getting a working iphone, and after talking to the lead tech, he then got the store manager to discuss my options.
    Brendan said he was the store manager, and eventually let me know his name after first stating 'I dont have to give you my name' and eventually told me his employee number was 0238895.
    He spent over an hour checking the situation while I waited, but would not put anything in writing except some notes in the section related to the 'reported problem' on the Service Repair Order.
    Is the advice that Brendan from Telstra gave me correct, and was it necessary for me to purchase another brand new handset for $726?
    If anyone has any questions I can be contacted on <Edited by: Host>
    Kind regards
    Wayne B

    See the response that I provided to Tamara regarding the recent change to the policy.
    You might want to print the new version of the policy and bring your receipt and go back to Telstra and see if they will consider an adjustment, i.e. you return your brand new iPhone, they swap it for a refurbished iPhone and credit you with the difference in price.
    I actually fail to see where you received "Terrible customer service from Brendan" as stated in your title.

  • Cracked TV, a UPS claim, and an unusable protection plan--and poor customer service

      Best Buy has some serious issues with customer service. I recently tried to exchange/return/fix a 46-inch smart TV my father purchased from BestBuy.com. It came damaged. Immediately upon walking in and asking to exchange our damaged TV, the three customer service team members took the television from us and whisked it off behind the scenes. They did not tell us what they were doing, nor did they tell us they had called in a supervisor. The supervisor (at least I presume she was the supervisor because she did not introduce herself or state why she was there) came over and said “So what’s your “story” behind the damage to the TV?” I stared blankly at her because it felt like she was accusing me of something, and she repeated, “Tell me what happened when you opened it?” I explained that because the TV arrived four days early, we didn’t have a place for it right away and we put it in an office where it would be safe. We opened it a few days later. Yes, we had assembled it, because we opened the TV with the screen away from us and assembled the base from behind. It was only when we turned the TV around that we saw the cracked screen and the shards of plastic on the floor. Then we dissembled it and put everything back in the box to take to Best Buy. Yes, we noticed some damage to the box, but it looked minor. The supervisor told me that it looked like the TV was damaged when it was installed. I told her we did not drop, kick, or otherwise damage the television. We were incredibly careful, because it was a gift and very expensive. She said the damage must have been done in transit then. Best Buy was not responsible. All they could do was put in a claim for UPS. I asked about the Geek Squad protection purchased with the TV and was told that only counted for software. I pointed out that Best Buy’s website clearly states that the stores accept returns from BestBuy.com and that Best Buy also accepts damaged returns. She didn’t reply to that, just said she was sorry and left. I work in customer service. I know people can be dishonest and are always trying to get as much as the can for very little. I also know that regardless whether the customer is right or wrong, he/she should always be treated respectfully. I do not feel I was treated with respect. I felt like a criminal from the moment the team took my TV from me. The supervisor practically accused me of lying and did not seem to listen to my explanation. She did not even stay to see the transaction through, but left (the store was fairly empty at this time) and I had to wait, twiddling my thumbs, while two other customer service members took another fifteen minutes to set up my claim with UPS. Neither one spoke or looked at me during this process. Now, I have a $500 television set with a large crack in the screen, a claim with UPS that may take weeks to resolve, a 5-year $100 protection plan on a TV I won’t ever be able to use, and a lingering bad taste about Best Buy. I have never walked out of a store feeling as small as this experience made me feel. The sad thing is that I had planned on purchasing more items from Best Buy over the next couple of months. Rest assured, they will be purchased elsewhere. The only person who smiled or wished me a good day upon exit was the guard at the door. I will not be returning to this or any Best Buy store.

    Hello eab64 –
    It is regrettable that you had such a poor experience when you brought your father’s TV into our store, and for that I am truly sorry. The way the customer service associates and supervisor treated you was unacceptable. We in no way want you to feel like a criminal, or feel like you’re being accused of wrong doing when all you’re trying to do is get your product fixed. It is also clear many of the actions taken in the store may not have been clearly communicated to you.
    It is standard procedure for damaged or defective TV’s brought in store to be taken in back where they can be setup and our customer service associates can perform an assessment. This should have been clearly communicated to you. Once any damage or defect was assessed, ideally the supervisor should have approached you with a solution, and not accusations.
    The store did offer you the correct solution in the end, regrettably this too sounds like it was not communicated as well as it should have been. Our Return and Exchange Promise does not allow the return of damaged products, and the Geek Squad Protection (GSP) plan for televisions does not cover damage to the panel beyond burnt our pixels and image burn in. Because this damage occurred during shipping, a claim with UPS is the correct course of action. UPS claims can usually take up to 8 business days, and I am sorry we are unable to offer you a more immediate solution.
    Please feel free to reach out to me if you have any additional questions or concerns.
    Sincerely,

  • Not getting updates and horrible customer service

    I ordered service on 3/26 for 3-bureau monitoring service and received my report and scores. Since then, I've had 2 major things happen to my credit reports. A 90% UTI credit card (nearly 4k) was paid off, and posted to all 3 of my credit reports as $0 balance, and a collection has fallen off of my Transunion report. I have confirmed on all of reports that the events took place through fresh credit pulls from other means.  I call up today to find out why my I'm not being alerted to the changes and the customer service agent said that she doesn't know when alerts are suppose to happen. She then said I don't get them right away and I have to wait a few days for them to pop up, and I have to wait until the credit bureaus send the information to myFico before I'm alerted and it could take days. This doesn't make sense, the point of alerts is to notify me immediately when a change occurs so that I can take corrective action if something's wrong with my report and to keep up with my scores. This is the way it worked when I paid for SW a couple years ago. I purchased this so as I apply for some loans with HPs and pay off my bills I can keep track of my score and be notified when the HPs happen and keep an eye out for identity theft. Obviously according the customer service agent, this is not how the system works, so I'm lost at why I would pay $25/mo for the service. Additionally, the customer service agent was rude and unprofessional, has no clue how the system works, and is a detriment to your company. I cancelled my account, and she made it well known that she was perfectly fine with that. Apparently, you guys don't want my business.

    Hello amc926
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Fed up with the terrible customer service.

    I'm so fed up with Verizon's terrible customer service. My DVR started going out last week. I figured that now would be a good time to get the new 500gb DVR that all of the new customers get to have. After several long calls with "customer service" they said that I could pick one up from the local store (which is a 30 minute drive). So after calling in the morning to make sure that the boxes were in stock, I went down there. They refused to give me the newer 500gb DVR, instead giving me a 120gb DVR.
    When I got home, I called customer service again three more times. The third time, the customer service agent put in an order for a new DVR, promising me that  I would receive the 500gb box. Guess which DVR they sent me? The 120gb DVR!
    Again, I called customer service, got hung up on, called back again and was unable to speak to a supervisor. They also claim that they have no control over which DVR they can send. That's so ridiculous.  
    I've had it. I pay waaaaaay to much and have been a loyal customer for over 4 years. I don't even get the 25/25 internet speed that I'm paying for. As soon as my contract is up I'm switching to Time Warner or AT&T. I know their customer service is much better, and at least I'll be able to use a faster wireless router.  
    Good Bye Verizon. You're way too expensive for how you treat your customers.
    Solved!
    Go to Solution.

    October 2011
    Wanted to add another set top box for a 3rd TV.  So I called customer service and had them send me one instead of going to the FiOS store which in my area, which uses 2 gallons of gas round trip.  I asked for the newer black colored box which is lighter and uses less energy.  2 days later, the package shows up at my door and low and behold, they sent the old large box instead. Surprised?  So I called the local FiOS store in Spring Valley, NY since I couldn't get through to customer service on the phone that morning (perhaps because it was the day before hurricane Irene struck the NY area) and was told to just bring it up there. I wound up spending FOUR HOURS in the store as I was told they couldn't switch it out because it wasn't plugged in and activated!  They made calls to different departments in an effort to straighten this out, but to no avail.  I wanted to take the box and smash it on the floor in front of them!  Unless I miss my guest, ALL cable boxes are tracked by their serial #, so why was there a problem? Because of a colossal design FLAW in the Verizon FiOS computer system that requires you to plug in & activate a box BEFORE you exchange or return it.  Have you ever heard of anything so stupid in your life?  So I took the old box home, took apart that part of the wall unit, replaced the existing HD setop box with the wrong one they sent, activated it, put the wall unit back together, took the box I've had for 4 years back, got the new design one, bought it home, installed it, and low and behold, THERE'S NO CLOCK DISPLAY!  The excuse customer service is giving out for this one is that alleviation of the clock display makes the box use less energy.  Just who does this company think they're BSing?   I was in the digital clock biz back when digital displays first came out in the 1970's.  These vacuum florescent types use barely any power at all to speak of compared to what the box consumes overall.  They know the average consumer doesn't have the technical background I have to know better.  Just another excuse so Verizon could save a buck or 2 on each box they buy from Motorola, As Porky Pig would say, "BADEE BADA BEDED THAT'S ALL FOLKS!"

  • What shall i do? I've done restoring my iphone 3gs and still stuck on cannot activate and contact customer service.

    I've done restoring my iphone 3gs and still stuck on cannot activate and contact customer service. What shall i do? any help please.

    99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
    So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.

  • Has anyone else had terrible customer service trying to replace a lost or stolen phone through Verizon?

    Has anyone else had terrible customer service trying to replace a lost or stolen phone under their warranty plan?  How did you get a resolution or replacement phone?

    Hello dpetrie,
    A lost or stolen phone is definitely not fun! If this is the case then I'm sure that we have an option available for you. May I ask what model device did you lose? As tikibar1 mentioned, do you have insurance on the device? If so then please advise so we can share options with you.
    Thank you...
    ArnettH_VZW
    Follow us on Twitter @VZWSupport

  • How long does it take for a cancellation fee to process? I just cancelled today and the customer service agent say the cancellation payment went through, but i see no charge on my credit card. On the website it say my cancellation is effective in march 16

    How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?

    Hi ,
    I'm very sorry to hear of the problems you have had moving to pay as you go.
    Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
    Click here for contact details.
    Thanks
    James

  • Shame on Adobe for Terrible Customer Service!!!!

    I just purchased PSE 8 after the 30 day trial.  This product is filled with bugs.  WHen it works it is great.  Unfortunately  there are too many bugs and zero customer service to back up the product.   That's why were all here online trying to figure out each other's  problems.  The techs located in India can not help us.  I used the trial  version for less than 30 days and ran into a problem with the sync  feature.  It stopped working and none of the solutions offered here  helped.  I called customer service.  After waiting on hold for nearly30  minutes I was told that I need to purchase the product before they can  help me.  I told the man that I would not purchase a broken product.  I  told him that if he could solve the issue I would buy it.  He transfered  me.  Again on hold for about 20 minutes.  This man said since Im not a  customer no help.  Today I uninstalled and purchased the product and  renistalled.  Same problem with the sync feature.  Argh.  As I type  this, I am on hold with customer service in India or Pakistan.  If this  is not resolved tonite, I am requesting a full refund on this POS  product..

    Bob,
    Thanks for your reply, but I uninstalled PSE and asked for a refund.  My photos would not sync up with photoshop.com.  I hope you're having better luck with your copy.  I wanted this to work so much.  When trying to sync pictures up to photoshop.com mine would not get past "initializing" and then it would quit.  None of the other posters had a similar problem.  I installed my own memory, new CPU, new video card and better CD rom drive, so I know my way around the computer.  There are just too many bugs in PSE and my computer ran very  slow.  Last night, I installed Paint Shop Pro X3 and system is running much faster.  So far no problems.  I will try it out for 30 days to see if it's better.
    If Adobe would have helped me with my problem, I would have kept it.  Instead they bounced me around to different people that could not help.  To anyone who is looking for a refund...It took over 40 minutes to get my refund processed!  I must have wasted over 15 hours on this.

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