Another phone is in my future and it won't have the words Black or Berry in it. Can anyone answer these questions?

I have a Blackberry 9360 7.0 Bundle 1555 (v7.0.0.319)
I have never been able to sync this phone with ANY computer, Mac or PC.  I have tried all the various fixes suggested in this and other forums.  There is more than just me with this problem judging by the message boards.
Why am I locked out of Blackberry app world?  Apparently I had a token and this has expired and I have to log in.  I have not found a way to log in on my phone because my token has expired.  A viscous circle.  I have before anyone suggests it, signed into my Blackberry world account and tried to download it there, but because the computer won't recognise the bloody phone, I can't fix it.
I'm sure there is a software update to fix these problems but because the computer doesn't recognise my phone, I can't do that either.
I was backing it up through Blackberry protect, but because my token has expired, I can't log in, can't update the software because the bloody phone won't connect to my computer. 
Is there someone who actually works at Blackberry monitoring these forums?  Would you like to help me fix the problems with your product?  Maybe.
Thanks, Iain

lain, welcome the community support forums.
Snorsh wrote:
Is there someone who actually works at Blackberry monitoring these forums?
This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here.
Obviously you're frustrated, I would be as well.  Have you called your mobile provider technical support on these issues? If they were not able to resolve them, did they escalate the issue to RIM level tier two tech support (they should have). There, you can speak with real live RIM technicians.
For your 'token' problem:
Uninstall the current version of App World then update to the latest version of BlackBerry App World by using your BlackBerry browser to go to http://www.blackberry.com/appworld/download on the BlackBerry smartphone.
Note: If the problem persists, uninstall App World then reinstall over wifi.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • I have just received two white I Phones 4 Model MC611LL and they bring along the Face Time feature. I own an older I Phone 4 model MC610 LL and it doesn´t have the Face Time feature. How should I get it?.

    I have just received two white I Phones 4 Model MC611LL and they have the Face Time Feature included. I own an older version of I Phone 4 Model MC610LL and it doesn´t have the Face Time feature included. How can I get it?.

    Where did you get the old one? If it came from the Middle East, FaceTime was removed from those due to government regulations. It can NOT be added back to them.

  • Please help! We got a used Mac Mini and we don't have the former owner's password, so we can't install anything like flash player.  Does anyone know how to get around this?

    Please help! We got a used Mac Mini and we don't have the former owner's password, so we can't install anything like flash player.  Does anyone know how to get around this? I don't know how to wipe the hard drive, and the support online doesn't seem to work.

    As posted previously:
    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    If installing Leopard the process is similar in some respects.  If you wish to begin anew then after selecting the target disk click on the Options button and select the Erase and Install option then click on the OK button.  To install over an existing system do the following:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • Can't connect my new iphone 4 to computer for email. I get one message that my username or passwork are incorrect and anaother tellking me that The POP acc. is already configured. Can anyone help please?

    Some clot got my wfe an iphone for her 70th birthday. I have spent hours trying to sync it to my computer for emails. I get one message saying that my user name or password are incorrect and another saying that The POP account is already configured'. Before I convince my wife to return it to the shop, can any one give me advice please?

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • My iPod touch 4th gen 8gb won't turn on i've tried everything and i don't have iTunes on my computer to restore it can anyone help me? and don't say hoold the home and power buttons at the same time i tried that

    my iPod touch 4th gen 8gb won't turn on and i don't have iTunes on my computer to restore it and i've tried to hold every button can someone help me?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar
    You will very like need a computer with iTunes make the iPod work.

  • Can anybody answer these questions on AD and DNS?

    How can two Domain Controllers both be Primary DNS Servers for the same Domain? If a DC is also a Primary DNS Server, where are the DNS Records stored and how does the equivalent of a “Zone Transfer” happen?
    Is your system fault tolerant? Will AD work when one DC is down? Will DNS work? What modifications may you need on DNS clients?
    List some of the SRV Records are created in the DNS for each DC
    When a user is added to AD on the GUI Server, how is it copied to the other DC?
    Can you create a “Template User Account”, from which new accounts can be copied? Which main attributes are copied when you copy a user account? Which main attributes must be re-entered?
    In what order are Group Policies applied to a user on PC1, in an Organisational Unit OU1, in a Site SITE1, in domain DOM1? – from least significant to most significant. What are the implications of this for a delegated administrator of an OU in a Domain,
    regarding Domain Policies and OU Policies?
    An administrator wants to implement a new  software package throughout the organisation. However, the software will only run on PCs with 2GB RAM or more. Describe how an administrator can automate the software installation process.
    An administrator implements a new restrictive security policy throughout the organisation, and finds that she cannot perform some necessary functions. How can she ensure that the new security policy does not apply to her, so that she can do her job?
    Any help would be great! 

    You'll increase your chance of getting answers by limiting one question per post. I'd try asking them over here or try the support forum for the instructional you're working through.
    https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver&filter=alltypes&sort=lastpostdesc
    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

  • Hi everyone,I've. Had my iPad for over 2weeks now ....and still haven't received the email to verify my Apple ID can anyone tell me what else can I do? Thank you

    I have registered for my new Apple ID for ver 2weeks and I still haven't received the email with the verification code What can I do?

    To get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
    The first step in addressing the black screen is an SMC reset.
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer. 
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
    Excerpt from
    http://support.apple.com/kb/ht39

  • I have iTunes 11 on my new PC. I forgot my security questions and I no longer have my email address listed for backup. I cannot fix these questions without this. Please help as I want to make purchases and I cannot do this now.

    I need the answer to this please!

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security

  • I need to reinstall but system was pre-installed and i do not have the apple id used

    I need to reinstall but system was pre-installed and i do not have the apple id used OSX Lion.

    I need to reinstall but system was pre-installed and i do not have the apple id used OSX Lion.

  • My computer crashed and I no longer have the itunes library. i get an error msg that my iphone is synced to another library - how can I get the info from the phone to the itunes library?

    my computer crashed and I no longer have the itunes library. i get an error msg that my iphone 3g is synced to another library - how can I get the info from the phone to the itunes library without losing everything? How do I delete old audiobooks from my iphone?

    You can transfer itunes purchases:  File>Devices>Transfer Purchases
    The iphone is not a storage/backup device.  The sync is one way - computer to iphone.  The exception is itunes purchases.
    It has always been very basic to always maintain a backup copy of your computer.  Use your backup copy to put everything back.

  • When i back up an iphone on itunes does it save my social network passwords and stuff so when i connect another phone and sync it it'll all be there and i won't have to sign into everything again?

    when i back up an iphone on itunes does it save my social network passwords and stuff so when i connect another phone and sync it it'll all be there and i won't have to sign into everything again? because, i don't know most of my passwords im just signed in to everything on my phone but i'm getting a new one.
    please help

    Hey menaelraghy,
    Thanks for the question. The following resource outlines what is backed up, you may be interested in this section:
    iTunes: About iOS backups
    http://support.apple.com/kb/HT4946
    - Keychain (includes email account passwords, Wi-Fi passwords, and passwords you enter into websites and some applications)
    If you encrypt the backup, you can transfer the keychain information to the new device. With an unencrypted backup, you can restore the keychain only to the same iOS device. If you're restoring to a new device with an unencrypted backup, you need to enter these passwords again.
    Thanks,
    Matt M.

  • I lost my phone and I don´t have the app find my iphone

    I lost my phone and I don´t have the app find my iphone

    You don't need the App but you must have turned on "Find My iPhone" in Settings > iCloud.
    If you have "Find My iPhone" enabled then you may be able to locate it. If not, you cannot locate it. If it was enabled then you can try locating it via http://icloud.com on a computer or the App "Find My iPhone" on another iDevice. Note: this will only work if your device is connected to a network and the device hasn't already been restored as new and/or "Find My iPhone" has not been disabled on it. Note: Disabling "Find My iPhone" is much more difficult in iOS 7.
    If you think that your device was stolen rather than lost then you should report it to the police. In either case you should contact your carrier, change your iTunes account password, your email account passwords, and any passwords that you'd stored on websites/emails/notes etc.

  • HT5631 I have change my Apple id and now my phone cant sign into i cloud. I dont have the old pas word to delete the old account. It will not stop asking for the icloud id.

    I have change my Apple id and now my phone cant sign into i cloud. I dont have the old pas word to delete the old account. It will not stop asking for the icloud id.

    ALL purchases are permanently associated with whatever Apple ID was used to originally obtain them.  Apps can not be updated without knowledge of that ID and, more importantly, its password.  Apple IDs can not be merged and purchases can not be transferred from one ID to another.

  • I purchased two songs on my iphone and it did sync with itunes. Then i put the two new songs in a music folder and it won't sync the songs to the folder on my iphone. same phone same computer never had this problem before.

    i purchased two songs on my iphone and it did sync with itunes. Then i put the two new songs in a music folder and it won't sync the songs to the folder on my iphone. same phone same computer never had this problem before.

    In iTunes, try signing out of your Apple ID & then back in: click on iTunes Store on the left sidebar of iTunes, click on your Apple ID on the top right, sign out, sign back in.  Then try to sync your purchased music to your phone again.

  • Hi, so I pushed autofill because I thought that it would put music on my phone from a different iTunes library but it didn't work, and now the songs show up grey in my music on my phone and they won't play, but they are still there. What can I do?

    Hi, so I pushed autofill because I thought that it would put music on my phone from a different iTunes library but it didn't work, and now the songs show up grey in my music on my phone and they won't play, but they are still there. What can I do to fix this and get rid of the grey songs?

    Go back to iTunes, select the Music tab, uncheck the 'sync music; button, then hit apply.

Maybe you are looking for