Another Rubbish Broadband & Rubbish Customer Servi...
Well I was going to post on here but it seems it's a waste of time because BT do nothing about it, we have complained numerous times, gone through diagnostic processes with them and still the Broadband is rubbish and keeps dropping out, when we try to talk to them you wait to get connected, then you either drop back down the queue or they just cut you off because they cannot be bothered to help. We have tried to contact billing as well because of a problem and there is AN HOUR waiting time to speak to someone, that alone shows how rubbish they are. If it wasn't that we use the BT FON so often we would tell them to stick it
Hi SC7020 and welcome.
I'm sorry you're having problemds with your connection. I'm sure we can help with this. Can you try running the speed test including the further diagnostics and post your results. Once we have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Similar Messages
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Re: Rubbish Broadband & Rubbish Customer Service
I totally understand you. Joining BT is also the biggest mistake in my life!!
Those Indian everytime promised to call back, but never. And always took ages to get some one answer, today no answer after 40 min's waiting on the phone. I am really fed up with it!!!@cai
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
How can I using tpcall from one service to another service in the same server
When I using tpforward between two services in one server, it's working ok. However,
when I using tpcall from one service to another service, it's failed?
anybody can tell me why?
thanks
george"george" <[email protected]> wrote:
>
When I using tpforward between two services in one server, it's working
ok. However,
when I using tpcall from one service to another service, it's failed?
anybody can tell me why?Basically, tpcall:ing another service in the same server is a no-no, unless you
a) are running a multi-threaded server (requires TUXEDO 7 or newer + compilation
options) or
b) use tpacall() instead of tpcall() and specify the flag TPNOREPLY. This is probably
not what you want to accomplish, though.
The reason is that TUXEDO servers by default (and always in versions before 7)
are single-threaded. If service A and B both reside in server X, server X will
be busy taking care of the call to A. If A makes a call to B, the call will be
put on the queue to X, but X will not look at the queue until it is done with
A, which won't happen until B returns... deadlock!
You can play tricks with starting multiple instances of X, but in the end you
will always face a risk (something lika a race-condition) for a dead-lock.
Solution: Move service B to another server (usually quite easy) OR switch to multi-threading,
if that's possible. Just make sure all code your service calls is MT-safe as well...
thanks
georgeHope this helps you,
/Per -
I want to install Snow Leopard Server on our MacPro(2.66) using Mac Mini Snow Leopard Server disks? I kept getting an error for backwards compatibility. Is this possible or do I need topurchase another copy of Snow Leopard Server?
The OS disks that are shipped with a particular product
are set up so that tey will only install on that product.
It will install on any Mini of that exact vintage, but that
is all.
This is to prevent people from doing exactly what you
are trying to do. The license for OSX shipped with any
is only valid for that product. Also, Snow Leopard,
including Server, is only permitted to be run on one
computer at a time. Bottom line, unlike Lion, legally
you cannot install the same copy on multiple
computers unless some "family pack" or site license
is purchased.
Yes, you need to purchase another copy.
The copy of Snow Leopard license is here:
http://images.apple.com/legal/sla/docs/macosx_snowleopard.pdf -
I have 3 servers : Main server, and 2 file servers in another country.
My main server can only ping the 2nd file server.
But both of our 2 file servers from another country can ping the main server.
In short, I cannot remote to the first file server.
The settings on both file servers are the same. And I don't have issues in accessing the 2nd file server using the Main server.
Can somebody have the patience to help me figure out the issue?Being able to ping the server does not mean that you remotely access it.
If you are trying to RDP a server then you need to check that RDP is enabled on the server and that traffic to port 3389 is not blocked or filtered. You can use PortQryUI for checking.
For testing, you can temporary disable security software running on the servers and try again. Also, check the filtering done on network equipment in between your servers.
This posting is provided AS IS with no warranties or guarantees , and confers no rights.
Ahmed MALEK
My Website Link
My Linkedin Profile
My MVP Profile -
I have been writing a host of Disaster Recovery scripts for Mac OS X Server Backing up Wiki Content etc. I have finally figured out how to send Alerts to my server so I can monitor my scripts in one location and take advantage of Apple's in built Alert mechanisms.
My scripts currently do the following to send alerts to the Server:-
/Applications/Server.app/Contents/ServerRoot/usr/sbin/server postAlert CustomAlert Common subject "<Subject Here>" message "<Message Here>" <<<""
Has anyone else got some tips on other fields that can be used to send a custom Server Alerts or some tips on how to do this more simply?As far as I know, that's the field that is possible to send.
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Weave on N810 with a custom Server
hello, I want to "weave" using my custom server. I also set up everything and it works with Firefox on the PC. But how can I setting this server in "weave" on Fennec? I find only points for username, password and the secret phrase.
== Extensions installed: ==
Weave sync 1.1Hi, you must to go to [http://example.com about:config] page in fenec and set the option <code>
extensions.weave.clusterURL
</code> to url of your server. Then set username, password and secret phrase in standard configuration window. I tried this in fenec for Windows mobile and it works.
Milos -
Sync custom server no URL field
In "Set up Sync" Window, "Create a new account" then server: "Select a custom server" -> No field displayed to input server URL. It may be relevant that I get an "unable to read from file" message from FF at startup time.
I have WSGI set up and followed the how-to, but one thing I didn't find clear: if I have built the server in the default folder name of "server-full", where do I point the document-root? What I want to do is copy the required files to the virtual server's root folder but I can't find anything which tells me which files are required for runtime, as opposed to build. Does that make sense?
AFAICS, FF is looking for the user.py file but the only instances of that are buried in the "deps" and "local" subfolders of "server-full". -
Sync Setup - Custom server – valid server URL
Unter Tools > Set up sync > Server > "Use a custom server ..."
Dort wird leider keine meiner eingegebenen URLs als korekt angesehen. Es erscheint immer der test "Pleas enter a valid server URL" . Ich habe diese eingaben getätigt.
http://localhost:5000/
http://localhost:5000
localhost:5000/
localhost:5000
localhost
Der Server liegt auf localhost port 5000.
Ich hoffe ihr könnt mir helfen.
GrüßeIf you follow the "strong recommendation" to use the Weave Minimal server make sure to watch out for these pitfalls. Took me a while...
# Don't try to create a new account in Firefox. You must create the account on the command line on the server.
# Don't forget to take note of the long string printed by the create_user script, that's your SyncKey, and you need it later.
# In the server URL field in the "sign in with existing account" dialogue, you must enter a trailing slash, ie. if you installed Weave Minimal at https://myserver/weave, you must enter this at https://myserver/weave/
Good luck. It does work! -
Hello, my broadband speed has recently (10 days or so) dropped considerably. I have looked on this forum and looked at many of the suggestions. I have done a BT speedtest- results below
Download speedachieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1536 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
My max speed is supposed to be 2mb. I am convinced my IP profile is stuck. Any how, I called customer service last night to explain hoping that I could get things quickly resolved, but it seems I am going to have to go through the usual helpdesk motions. I was told to switch off my home hub over night and switch on this morning. Have done that and GOSH low and behold no difference. Is there anyone that can offer a quickly solution or am I going to have to do the usual 15 or more calls to a helpdesk to get this resolved. Thanks in advance for any help. Please!!!! I was with Tiscalli for years and always maintained a steady 2mb, I really hope I haven't made a mistake moving isp's.
p.s. I have done a quiet test - no problems. The person at customer service said my line was ok but very slow at which point she suggested the above process of turning off hub overnight.Ok. The engineer has been and fitted a new cable from the man hole cover in the street to our house. He has fitted a new box in the house and reconnected everything. This unfortunately didn't solve the problem. I was still getting very low speeds (the BT Speedtester was still showing very low throughput). Another engineer has been out since and has replace the separate filter with one that actually fits to the new box on the wall. Excellent, this seemed to work. The BT Speedtest showed a throughput of 2000kbs and our test speed was 1870 kbs. As we can only get 2mb max this I thought was very satisfactory. However, that speed was to be short lived, and now the speed is so inconsistent ranging from 750kbs to 1000kbs. Why is this so??? The engineer did say that it could be due to the 'supply and demand' aspect of broadband in my area, which meant nothing to me. All I want is a consistent 2mb (or at least more than 1/2 a mb) speed. I don't feel I can stomach another call to customer services only to be told 'switch your router off overnight and try again in the morning'. Please- anyone??
Thanks Very Grizzly, Grizzly -
Unusable broadband and unacceptable customer servi...
I switched to BT a few months ago and had been consistently getting speeds of 2Mb, they promised me it would be at least 2.5 but i was not worried as 2 was perfectly acceptable. Suddenly, out of the blue this speed dropped to 8kbps (yes 0.008 meg) last week. There were no internal changes to anything connected to my phone lines yet when i spoke to the customer service department they went through the standard script of change the filters, wire it direct, plug it into the test socket etc etc. They then ran a test on the line and assured me that the line was fine and the fault must be in my home and to see if it improved by the next day. Next day funnily enough no improvement so we then went through the same change the filters, wire it direct, test on the line script, the issue was raised to the engineering department (i thought this might mean a man coming to fix it, but it simply meant talking to a different person in Bangalore). They then gave me the same patronising change the filters saga before running another test on the line and it coming up with a network fault and raising the issue to the next level and talling me that i would need to wait for them to phone back in the next few days. After a few days of still unusable broadband they decided to reset the line and told me to wait 4 days for it to gradually increase, after 2 days i am still at under 80kbps but have to wait even longer.
The customer service has been shocking, I am trying to run a business and it is nigh on impossible with internet speeds that would be on a par with a dial up modem.
Does anybody have any idea of anything i can do, anyone i can talk to to try and sort this out as BT themselves don't seem to have the ability to help me.Latest speed and ADSL stats posted below, still no improvement 4 days after my second reset. Any ideas? i've reported it to the online form and am fed up with calling bangalore who just tell me that they will do some tests on the line and then reset it again.
Speedtester results
Download speedachieved during the test was - 205 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :352 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
ADSL settings
Connection information
Line state
Connected
Connection time
3 days, 22:10:49
Downstream
352 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
19.4 dB / 16.0 dB
Line attenuation (Down/Up)
53.0 dB / 31.0 dB
Output power (Down/Up)
14.5 dBm / 12.1 dBm
Loss of Framing (Local)
52
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
97458353 / 76
CRC Errors (Down/Up)
229678 / 2147480000
HEC Errors (Down/Up)
nil / 45
Error Seconds (Local)
7 -
Another lost connection and abysmal customer servi...
Sorry about my username (registered today), but that is mild compared to how I feel.
I have spent most of the day trying to report a faulty line - cannot make or recieve calls. Every time I have tried to report the fault or speak to someone, I have been directed to a ridiculous robot 'help' srevice which has tried repeatedly to tell me how to test my appliances. It seems that the customer service phone number has been masked at every attempt to find my way through the maze of unhelpful 'helpful solutions'. Eventually, after finding the relevant number I spent 6 minutes listening to another robot before being told that I was now in a queue estimated to have an average 5 minutes further wait before a representastive became available! All this at eyewatering mobile phone non inclusive tariff cost! Eventually I tried to log the fault by email explaining that I wanted the line fixed and was certain after trying every test available that it was not an equipment or internal issue. Some time later an email came back saying 'I did ran a test on your line and cannot find an external fault - however, if you report a fault, we will send a technician'. I had reported the fault!
So I sent another email insisting that there was a fault and please therefore log it and send a technician. No reply, so eventually (now 7pm) I phoned customer services at mobile phone rate costs again and this time got through in under 10 minutes. The operative then wanted to go through equipment checks again regardles of my request for a engineer's visit: eventually, she said there seemed to be an external fault on the line and she would log a request for an engineer to investigate. I was told I could expect a visit by 5pm next Wednesday (5 days)! I asked if there was any way to escalate the process or any other assistance available and was told no.
How was the fault diagnosed differently each time? Having now looked at the BT customer service agreement, it seems that the fault should be dealt with within 3 working days of being reported, so since I reported it this morning (Fri) surely it should at the latest be fixed by Wednesday morning? Also, what about the cost of mobile phone calls, firstly to BT and secondly any other calls which are now incurred without my my all inclusive BT calls? She didn't mention the offer for compensation which is detailed in BT's Ts and Cs.
Let alone the time and anguish I have endured today. What is more frustrating is that this also happened earlier this year and I was given the same excuses and run around then. Also, BT have never fulfilled their promise to look into my pathetic download speed of .26mb/s, again trying to blame internal wiring issues which have been positively disproven.
All this after 10 years of good natured custom from me - until now.....SHAME ON YOU BT!Glad to see you've calmed down a bit after a sleep - I was the same as were many others
For the phone line, all you can do is wait until the engineer turns up on Wednesday. If he doesn't resolve the problem then you can escalate this to the mods of this forum. The mods are the only BT people on the forum and they can only get involved after a certain amount of prior fault finding. If you need to contact the mods, get your account info and fault number from your online account details and include them and a link to this thread. (Don't post account details here - only in the email to the mod). You will then get a reply within 3 days (but often faster, mine was half a day) and the mod who contacts you will take ownership of the problem until resolved.
As I said before, if there is a phone problem (noise etc) then this will kill broadband very quickly and it doesn't matter how many resets you get, the speed will quickly drop again. It does this because the exchange is continually monitoring your connection and every time it sees noise or a reset on your hub it slows down the connection until such time as it is stable. It will then slowly speed up again as it maintains stability. This happens naturally and it will typically recover a lot of the speed within 3 to 5 days. If you've been told to wait for 10 days then this is probably after a noise reset at the exchange and the line is seen as a 'new' broadband connection again and therefore a longer retraining period. However, as before, if the phone line is bad it will quickly reduce to 'dial-up' speeds again.
If you go over to the broadband forum from the link I posted before and post your info then some of the experts (mostly customers, not BT) will come along and take you through a process of eliminating where the errors are and how to get them resolved. If you want to see how this process works have a look at my thread Here. I had a similar problem with the same speed as you and the forum and finally mods helped me to recover back to 11Mbps down/1Mbps up. My problem was finally identified as a line fault.
The main advice I'd give for now is:
Wait for the engineer to fix the phone (he may also reset your broadband if lucky).
Contact mods if it isn't fixed.
DO NOT unplug your modem/router unless necessary as this is seen as a fault and restarts the training period.
Read my original post with similar problem.
Post your own stats on broadband forum and take the experts advice - they'll be along soon
DO NOT call India - this will confuse things - leave it to the engineer and then the mods if necessary.
Good luck and ask again if you want more info.
Alan -
Hi Folks,
Well this is certainly a long time after the event RogerB, but wanted to thank you for your help. This is now completely sorted. The new cabling works great and I have a typical speed of around 3-4 mbs which I never thought we would get.
Cheers again.Glad RogerB's posts helped you
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Broadband and Customer Service in India
Hi,
It's time to vent my frustration at BT customer Service.
My broadband connection was fine until sometime during the night on 28th November, so about 36 to 48 hours ago.
I logged a fault call with the help desk (In India) and they did all the usual tests they go through but did not solve the problem. They then said that they would call back in 24 hours to see there may be a network problem they were not aware of which might be resolved during that time.
Well they did call back. I told them problem was still ongoing. So we went through all the tests again and I was then told that there is a 'Major Service Outage' in my area and that the problem is being worked on and should be resolved by 7pm.
Once I got off the phone I checked the status of my reported fault on BT's website only to discover that the original call had been closed and a new one opened. Seems a bit strange.
I took a trip to my exchange which is only round the corner from where I live to find it all locked up and no one there.
I am beginning to feel I am just being fobbed off by BT. All this please wait 24 hours is total rubbish in my opinion. What happens in 24 hours? Do they call back and we have to start all over again? I guess by closing the first call and opening another means they have reset the clock at their end and it looks like they are fixing faults when infarct they are not.
Why on earth do I have to call a helpdesk halfway round the world in India and speak to someone who has a strong accent I can't understand and they can't understand me. Very irritating. BT Help desks should be UK based...Period.
DOES ANYONE HAVE A NUMBER FOR BT WHERE I CAN SPEAK TO SOMONE ABOUT A FAULTY BROADBAND CONNECTION WHO KNOWS WHAT THEY ARE DOING AND IS BASED IN THE UK?
If you are wondering how I am able to post this message without a broadband connection its being done via wifi to my mobile phone.
Thanks for any assistance.Hi, Unfortunatley because my BT Broadband is not working I can not access that link.
When I try I get this message:
Sorry - You must be connected to BT Broadband or the BT network to use this
website.
This is a private website for the benefit of BT Broadband customers
who use the
BT Customer Support
Community
website, and is not connected with BT.
If you are
visiting this site from a BT Broadband or BT Corporate connection, and are
getting this message,
then please contact me via the BT Community forum, and tell me the date and time of your attempt.
Thanks
Keith Beddoe
All I really want is an answer to the question highlighted in red in my origonal post. Can anyone help me please?
Thanks
MP -
Re: Atrocious Broadband Speed & Customer Service
I have had broadband issues since November2013. I love chatting to the technical teams in India some of them are now best friends. Have had my hub 3 re booted so many times I'm not surprised it doesn't work. The replacement hub sent to me performs even worse than the old one. I've asked for a hub 4 but I'm not eligible as I'm under contract. Asked to speak to a supervisor but told that I must go through a technical fault test before I can speak to anyone. Tried give me infinity at the new customer rates sorry Don't qualify as I'm under contract . Threatened to cancel my contract and move to SKY and was told by BT Advisor that as BT own the lines they provide the best service . If I move to SKY then I could encounter traffic issues and reduced speeds as BT lump all their competitors on a reduce desperate network so may be worse off.
All I've been told is switch to infinity to get a superior product at a much higher price . I don't have the service for the price I'm paying now so why should I pay more for potentially a similar poor service at a disadvantage rate as I'm a loyal customer .
So much for fair competition OFCom /OFTel . Oh almost forgot BT want me to pay £3 for third rate BT sport from August to pay for all the has been commentators in HD .
roll on November when I can lift and shift my loyalty somewhere else .welcome to the BT community forum where customers help customers and only BT employees are the forum mods
I moved your post to start your own thread to avoid confusing answers with previous post originator
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
all the rubbish about BT combining competitors on one network is not correct.
as a BT customer you do not have to pay anything for BT sports in august unless you want to maintain sports in HD
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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