Unusable broadband and unacceptable customer servi...

I switched to BT a few months ago and had been consistently getting speeds of 2Mb, they promised me it would be at least 2.5 but i was not worried as 2 was perfectly acceptable. Suddenly, out of the blue this speed dropped to 8kbps (yes 0.008 meg) last week. There were no internal changes to anything connected to my phone lines yet when i spoke to the customer service department they went through the standard script of change the filters, wire it direct, plug it into the test socket etc etc. They then ran a test on the line and assured me that the line was fine and the fault must be in my home and to see if it improved by the next day. Next day funnily enough no improvement so we then went through the same change the filters, wire it direct, test on the line script, the issue was raised to the engineering department (i thought this might mean a man coming to fix it, but it simply meant talking to a different person in Bangalore). They then gave me the same patronising change the filters saga before running another test on the line and it coming up with a network fault and raising the issue to the next level and talling me that i would need to wait for them to phone back in the next few days. After a few days of still unusable broadband they decided to reset the line and told me to wait 4 days for it to gradually increase, after 2 days i am still at under 80kbps but have to wait even longer.
The customer service has been shocking, I am trying to run a business and it is nigh on impossible with internet speeds that would be on a par with a dial up modem.
Does anybody have any idea of anything i can do, anyone i can talk to to try and sort this out as BT themselves don't seem to have the ability to help me.

Latest speed and ADSL stats posted below, still no improvement 4 days after my second reset. Any ideas? i've reported it to the online form and am fed up with calling bangalore who just tell me that they will do some tests on the line and then reset it again.
Speedtester results
Download speedachieved during the test was - 205 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :352 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
ADSL settings
Connection information
Line state
Connected
Connection time
3 days, 22:10:49
Downstream
352 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
19.4 dB / 16.0 dB
Line attenuation (Down/Up)
53.0 dB / 31.0 dB
Output power (Down/Up)
14.5 dBm / 12.1 dBm
Loss of Framing (Local)
52
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
97458353 / 76
CRC Errors (Down/Up)
229678 / 2147480000
HEC Errors (Down/Up)
nil / 45
Error Seconds (Local)
7

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N6131: 24 hrs stand-by time and bad customer servi...

I have been the Nokia fan since I bought my first Nokia cell phone 8210 in 2000, our family has used N8210, N8250 and N2100. We believed Nokia is a world leader in mobile communications before I faced problem of the N6131. The N6131 made my very disappointed for the cell phone and the customer services! Let’s me tell the whole story. Hope you would give me some good advices.
I bought the N6131 in Beijing on Oct. 1, 2006. The stand-by time of the cell phone was about 3 days when I bought it.
In May and June, 2007 I found the stand-by time of my N6131 decrease sharply from 2 days to 1.5 days while nearly no phone call and only several message. I began to contact Nokia customer service by phone and internet.
On June 27, 2007, I brought my cell phone to a Nokia customer service in Beijing. The staff examined the cellphone and said there was no problem and updated the software. They did not examine the battery as it over the warrant period, but they told me the short stand-by time is caused by the battery and suggest me buy a new one. They also said the Nokia battery can only use for merely one year!
The stand-by time of my cell phone was not better after that, so I bought a new Nokia BL-4C battery on July 28, 2007. With the new battery, the stand-by time was still no good, only 24 hours with nearly no phone call and only several message. Occasionally I found absurd enough the real stand-by time was too short! I turned off the cell phone after the battery had been fully charged, there is nearly no power when I turned on the phone 24 hours later!!!
On August 11, 2007, I brought my cell phone to the Nokia customer service in Beijing again for examination. The staff there said the cell phone should be sent to the manufacture factory to examine. I asked them whether they can be sure that the problem was cause by the phone or the battery, they said they could not. So the newly bought battery was also sent back to the manufacture factory for examination.
On August 24, 2007, I fetched back my N6131 and battery. The code of the problem is 290, the mainboard trouble. The battery was changed to a new one.
But!!! The stand-by time of the cell phone was still only 24 hours no matter with the new battery or the old one.
On September 1, 2007, I went to the Nokia customer service in Beijing the fourth times, they said the cell phone should be sent to the manufacture factory to examine again.
I could not use my cell phone in its normal condition since May this year, I bought an extra battery due to the Nokia customer service’s suggestion, I took taxi to the Nokia customer service 4 times for the examination , and I waste my many time to contact the Nokia customer service. Much less the influence to work and daily life caused by the problem. What the compensation the Nokia offers is only make the warrant period longer for the periods that cell phone return to the factory!!! Is it fair to we customer?!
I would like to present some words I have heard from the staff of Nokia Customer Service in Beijing, China when I contacted them several time:
“If Nokia lose you one customer, Nokia would not lose the whole market!”
“What loss do you have? The address book lost caused by the examining and repairing is your own responsibility. How can you say it delays your cell phone use while examining and repairing freely for you?”
“We asked you to buy an extra battery which can help you have one more battery to use. Coming our Nokia Customer Service several more times helps you have more chance to excise for health.”
“You could not buy anything if you would not choose Nokia cell phone next time.”
“What we can do is only like this, if you are not satisfy, you may contact 315, the Chinese Customer Right Protection Association for solution.”
ps. hope this post meet the requirment of the Disscussion board and will not be removed. Thank you.

12-Sep-200709:40 PM
lchhy wrote:
The quality of the Nokia cellphone is decreasing.....
Its just the phones are constantly evolving while the batteries aren't.Better screen, better processor, better sounds and extensive multimedia tasks.....batteries are left behind...it wasn't changed at all

Another lost connection and abysmal customer servi...

Sorry about my username (registered today), but that is mild compared to how I feel.
I have spent most of the day trying to report a faulty line - cannot make or recieve calls. Every time I have tried to report the fault or speak to someone, I have been directed to a ridiculous robot 'help' srevice which has tried repeatedly to tell me how to test my appliances. It seems that the customer service phone number has been masked at every attempt to find my way through the maze of unhelpful 'helpful solutions'. Eventually, after finding the relevant number I spent 6 minutes listening to another robot before being told that I was now in a queue estimated to have an average 5 minutes further wait before a representastive became available! All this at eyewatering mobile phone non inclusive tariff cost! Eventually I tried to log the fault by email explaining that I wanted the line fixed and was certain after trying every test available that it was not an equipment or internal issue. Some time later an email came back saying 'I did ran a test on your line and cannot find an external fault - however, if you report a fault, we will send a technician'. I had reported the fault!
So I sent another email insisting that there was a fault and please therefore log it and send a technician. No reply, so eventually (now 7pm) I phoned customer services at mobile phone rate costs again and this time got through in under 10 minutes. The operative then wanted to go through equipment checks again regardles of my request for a engineer's visit: eventually, she said there seemed to be an external fault on the line and she would log a request for an engineer to investigate. I was told I could expect a visit by 5pm next Wednesday (5 days)! I asked if there was any way to escalate the process or any other assistance available and was told no.
How was the fault diagnosed differently each time? Having now looked at the BT customer service agreement, it seems that the fault should be dealt with within 3 working days of being reported, so since I reported it this morning (Fri) surely it should at the latest be fixed by Wednesday morning? Also, what about the cost of mobile phone calls, firstly to BT and secondly any other calls which are now incurred without my my all inclusive BT calls? She didn't mention the offer for compensation which is detailed in BT's Ts and Cs.
Let alone the time and anguish I have endured today. What is more frustrating is that this also happened earlier this year and I was given the same excuses and run around then. Also, BT have never fulfilled their promise to look into my pathetic download speed of .26mb/s, again trying to blame internal wiring issues which have been positively disproven.
All this after 10 years of good natured custom from me - until now.....SHAME ON YOU BT!

Glad to see you've calmed down a bit after a sleep - I was the same as were many others
For the phone line, all you can do is wait until the engineer turns up on Wednesday. If he doesn't resolve the problem then you can escalate this to the mods of this forum. The mods are the only BT people on the forum and they can only get involved after a certain amount of prior fault finding. If you need to contact the mods, get your account info and fault number from your online account details and include them and a link to this thread. (Don't post account details here - only in the email to the mod). You will then get a reply within 3 days (but often faster, mine was half a day) and the mod who contacts you will take ownership of the problem until resolved.
As I said before, if there is a phone problem (noise etc) then this will kill broadband very quickly and it doesn't matter how many resets you get, the speed will quickly drop again. It does this because the exchange is continually monitoring your connection and every time it sees noise or a reset on your hub it slows down the connection until such time as it is stable. It will then slowly speed up again as it maintains stability. This happens naturally and it will typically recover a lot of the speed within 3 to 5 days. If you've been told to wait for 10 days then this is probably after a noise reset at the exchange and the line is seen as a 'new' broadband connection again and therefore a longer retraining period. However, as before, if the phone line is bad it will quickly reduce to 'dial-up' speeds again.
If you go over to the broadband forum from the link I posted before and post your info then some of the experts (mostly customers, not BT) will come along and take you through a process of eliminating where the errors are and how to get them resolved. If you want to see how this process works have a look at my thread Here. I had a similar problem with the same speed as you and the forum and finally mods helped me to recover back to 11Mbps down/1Mbps up. My problem was finally identified as a line fault.
The main advice I'd give for now is:
Wait for the engineer to fix the phone (he may also reset your broadband if lucky).
Contact mods if it isn't fixed.
DO NOT unplug your modem/router unless necessary as this is seen as a fault and restarts the training period.
Read my original post with similar problem.
Post your own stats on broadband forum and take the experts advice - they'll be along soon
DO NOT call India - this will confuse things - leave it to the engineer and then the mods if necessary.
Good luck and ask again if you want more info.
Alan

Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Extremely slow broadband and lousy customer servic...

I have just changed to BT and boy I wish I hadn't. After 10 days for it to "come up to speed" it didn't (download speed of 120 Kbps). I have fitted an accelerator which didn't make any difference and it has taken 3 phone calls of about half an hour each duration for someone who I barely understood telling me that I had fault. I knew I had a fault as I was told 3 times. The customer support team who was told would call me back at a specific time didn't and now I have been told that an engineer will come out in a weeks time to solve all my problems - if only. BT, I am totally disappointed with your service and wish I had never changed as talk talk who was originally with was very fast. Is there a cool off period where you can cancel the service?

there is no cool off period - you need to cancel before service is provided.
if yyou would like some help/suggestions can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
are you connected to the NTE5 master or test socket or somewhere else? Do you have any phone extension sockets in your home?
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Ridiculously slow and unusable Broadband / BTVisio...

I am getting a problem every night this week (4 days so far) where my broadband is unusably slow.
This effects Broadband/On Demand TV/Hub Phones
Broadband and Vision on Demand TV all fine during the day.
BUT
at the Hours 9pm-1030pm it all goes to pot.
Cannot watch ANY on demand TV - just gets v04 timout message
Broadband is unuseable - pages take 4-5 mins to load
cannot stream media AT ALL
hub phones are rendered unuseable too
its not even possable to run the speedtester.com software as it times out each time
after about 11pm if you try again it runs everything perfectly.
so ...
Whats happening between 9pm and 11pm ?
Whos causing it ?
how is this going to be fixed asap.?
BTW im on the Perranporth , Cornwall Exchange
i have reported to BT each evening, for the past 3 evenings but still the issue persists
I hope somone can help soon.

zer0xvpro wrote:
The VP stands for Virtual Path. A hot VP means that the exchange is facing capacity issues within the exchange, this in turn gives you a poor download speed is probably the simplest way to put it.
To get this raised as a fault you must complete a test on the BT speedtester site and the test usually needs to comeback as failed before they seem to take these kind of issues on board.In your case you need the speedtest result between 9-11pm
This doesn't always affect all users on the exchange, sometimes it can only affect certian users and this usually happens during peak times. When this is happening the VP is usually not running hot but it would be running close to it, I think BT Wholesale class that as amber if my memory serves me correct.
just to add to the explanation already provided http://www.kitz.co.uk/adsl/equip.htm
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Cracked TV, a UPS claim, and an unusable protection plan--and poor customer service

Best Buy has some serious issues with customer service. I recently tried to exchange/return/fix a 46-inch smart TV my father purchased from BestBuy.com. It came damaged. Immediately upon walking in and asking to exchange our damaged TV, the three customer service team members took the television from us and whisked it off behind the scenes. They did not tell us what they were doing, nor did they tell us they had called in a supervisor. The supervisor (at least I presume she was the supervisor because she did not introduce herself or state why she was there) came over and said “So what’s your “story” behind the damage to the TV?” I stared blankly at her because it felt like she was accusing me of something, and she repeated, “Tell me what happened when you opened it?” I explained that because the TV arrived four days early, we didn’t have a place for it right away and we put it in an office where it would be safe. We opened it a few days later. Yes, we had assembled it, because we opened the TV with the screen away from us and assembled the base from behind. It was only when we turned the TV around that we saw the cracked screen and the shards of plastic on the floor. Then we dissembled it and put everything back in the box to take to Best Buy. Yes, we noticed some damage to the box, but it looked minor. The supervisor told me that it looked like the TV was damaged when it was installed. I told her we did not drop, kick, or otherwise damage the television. We were incredibly careful, because it was a gift and very expensive. She said the damage must have been done in transit then. Best Buy was not responsible. All they could do was put in a claim for UPS. I asked about the Geek Squad protection purchased with the TV and was told that only counted for software. I pointed out that Best Buy’s website clearly states that the stores accept returns from BestBuy.com and that Best Buy also accepts damaged returns. She didn’t reply to that, just said she was sorry and left. I work in customer service. I know people can be dishonest and are always trying to get as much as the can for very little. I also know that regardless whether the customer is right or wrong, he/she should always be treated respectfully. I do not feel I was treated with respect. I felt like a criminal from the moment the team took my TV from me. The supervisor practically accused me of lying and did not seem to listen to my explanation. She did not even stay to see the transaction through, but left (the store was fairly empty at this time) and I had to wait, twiddling my thumbs, while two other customer service members took another fifteen minutes to set up my claim with UPS. Neither one spoke or looked at me during this process. Now, I have a $500 television set with a large crack in the screen, a claim with UPS that may take weeks to resolve, a 5-year $100 protection plan on a TV I won’t ever be able to use, and a lingering bad taste about Best Buy. I have never walked out of a store feeling as small as this experience made me feel. The sad thing is that I had planned on purchasing more items from Best Buy over the next couple of months. Rest assured, they will be purchased elsewhere. The only person who smiled or wished me a good day upon exit was the guard at the door. I will not be returning to this or any Best Buy store.

Hello eab64 –
It is regrettable that you had such a poor experience when you brought your father’s TV into our store, and for that I am truly sorry. The way the customer service associates and supervisor treated you was unacceptable. We in no way want you to feel like a criminal, or feel like you’re being accused of wrong doing when all you’re trying to do is get your product fixed. It is also clear many of the actions taken in the store may not have been clearly communicated to you.
It is standard procedure for damaged or defective TV’s brought in store to be taken in back where they can be setup and our customer service associates can perform an assessment. This should have been clearly communicated to you. Once any damage or defect was assessed, ideally the supervisor should have approached you with a solution, and not accusations.
The store did offer you the correct solution in the end, regrettably this too sounds like it was not communicated as well as it should have been. Our Return and Exchange Promise does not allow the return of damaged products, and the Geek Squad Protection (GSP) plan for televisions does not cover damage to the panel beyond burnt our pixels and image burn in. Because this damage occurred during shipping, a claim with UPS is the correct course of action. UPS claims can usually take up to 8 business days, and I am sorry we are unable to offer you a more immediate solution.
Please feel free to reach out to me if you have any additional questions or concerns.
Sincerely,

I want to cancel my broadband and pay off my debt.

Recently I was shocked to discover that my direct debit had been altered to £73.50 a month! I was informed, upon contacting your billing people, that this was due to a number of phone calls I had made. I have since discovered that the internet phone which was provided with the Option 3 Broadband package is no longer being produced and, therefore, my free evening and weekend calls no longer apply. No warning was given or any information about this passed to me! I have been informed that the onus was on ME to find this out! I entered a contract and the terms of that contract were made clear to me and that contract has been broken as far as I am concerned.
Ever since I made the terrible mistake of signing up for BT Broadband, I have been treated appallingly and it is my wish to cancel my Broadband and no longer have anything to do with British Telecom or its services. From day one my speeds were absolutely ridiculously slow and I had to go through the indignity of calling an Indian call centre who's staff would give the constant run around with the usual "Switch it on and off again" stupidity. We are talking speeds of less than 1meg which was not what I was paying for. I was even, on a few occasions where I said there was something wrong with the line, called a liar and had the phone slammed down on me. Throughout this time I was charged £65 a month which was way over the agreed amount but I accepted this as I was told this was the charge for installation.
This £65 bill went on for longer than I care to remember (And certainly much longer than was necessary to pay off the installation charge!) so I contacted one of your staff who agreed that I was paying way more than I should have been and so the charge was reduced to £40 a month. I was told that it would always be £40 a month and was assured that that was set in stone and would not change. Once again your staff have lied to me.
I spoke to one of your staff recently, after they had contacted me enquiring about my cancellation of the direct debit (I had no choice as we have no income and are awaiting news on benefits and have a chronically ill baby son so any money we do manage to scrape together goes on train fairs to Great Ormond Street for his treatment. I also have a chronic kidney condition which is potentially fatal and have had to give up on my own medical treatment, essentially condemning myself to death, as I can no longer afford to get to my own appointments. I include this information to illustrate just how terrible our financial situation has become.) explaining that I wished to cancel my BT Broadband and phone package as I am moving home and simply cannot afford to have a landline and internet package anymore. I was advised that I should wait until I had further information on my move, as the moving in date had not been set yet, and call again where I would be able to cancel my package and come to an arrangement to pay off my debt (Which would be around the £140 mark - your staff are unable to give me a fixed sum as of yet) in instalments.
I called today to cancel my package on the date of 24th May 2012 (Our moving date) and arrange said instalment plan only to be told that I am unable to come to an arrangement to pay the debt if I dare to leave British Telecom and that they will have no option but to contact a debt collection agency to claim the amount in full unless I renew my contract(!). It is my understanding that, as I am not in contract with BT anymore, I can cancel my broadband package any time I please and it is also my right to arrange a payment plan without being bullied and cajoled into staying as a BT customer when I have absolutely no desire to do business with this company EVER again.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How to create a Platinum,Gold and Silver Customer and how to set different price for a single material based on customer?

Hi All,
How to create a Platinum,Gold and Silver Customer and how to set different price for a single material based on customer?
Assume Material is Pen.
While creating Sales Order in VA01 how to bring different price for the same material for Platinum,Gold and Silver Customers.
Kindly help me out.
Thanks,
Renjith Jose

A good place to start is http://www.javaworld.com/javaworld/javatips/jw-javatip34.html
Also, do a search in this forum on HttpURLConnection. That class allows you to use POST method to send form data to a web server.
"Hidden" variables are only hidden in HTML. The HTTP that gets POSTed to the web server doesn't distinguish between hidden and not hidden. That is, the content you would write to the HttpURLConnection.getOutputStream() would be something like:
hidden=1&submit=ok(Of course, the variable names would depend on what the web server was expecting from the form.)
Also, be sure to set the Content-Type request parameter to "application/x-www-form-urlencoded"

Editing and sharing custom metadata/keywords through Adobe Drive in Adobe Bridge

I am part of a four-person video production unit operating within a local governmental entity. We are currently using four licenses of Adobe Master Collection CS5, and are about to get access to dedicated SAN storage.
We would like each user to have the ability to assign specific keywords to any given video clip (or remove keywords from clips) within Adobe Bridge, and have the three other users see the same results. I've noticed that Bridge alone will allow for keywords to be added or removed, but this list is specific to each user. Importing one list into other users' profiles is a start, but would no longer work, once keywords are added or taken away.
The overview page for Adobe Drive 3 says that it, "allows users to edit and view custom metadata/properties through Adobe Drive in Adobe Bridge," but I haven't found any explanation in either the website, forums, or user's guides that delves any farther into this area. If we incorporate Adobe Drive/Bridge into our workflow, will we be able to share/sync keywords between users? Is there some other (affordable) solution that would let us do this?
Thanks for any insight you might be able to offer.
Chuck

Hi,
Thanks for sharing your case.
The keywords you mentioned is XMP metadata, if all your digital assets are managed by ADEP CQ DAM service, you can use AD3 with built-in ADEP connector to communicate with the DAM server, then, I think it can meet your requirement, it means, the keywords can be set by one user through metadata panel in Bridge, and can be viewed by other users.
for custom properites, it's different from XMP metadata, it refers to the properties of one asset which is managed by a Content Management service. users have to use another UI to edit/view them in Br after AD3 is installed.
here are some requirements to use it.
1) CMIS 1.0 compiliant server should be used to manage all your digital assets
2) use the built-in CMIS with AD3 to connect to the server.
if other kind of servers are used, you should develope a custom connector through AD SDK to enable custom properties feature as well as some other handler required by AD SDK
thanks

Changing to the Unlimited Broadband and Calls Cont...

Hi,
I have been looking at the Unlimited Broadband and Calls contract, and at the moment I have broadband provided by BT and have the phoneline provided by BT, but its not on a contract. I was wondering how I would go about changing to the Unlimited Broadband and Calls contract, do I just sign up for it online, or do I have to cancel what I have now and then buy the contract?
Also, this is going to sound mad, I know, would someone have to come out to set it up?
Before I do change to the Unlimited Broadband and Calls contract, has anyone had/heard of any bad experiences with this contract?
Thanks again in advance
~Iamnoone

You might find it easier to phone the sales department.
Do not cancel your existing broadband and phone - it will only cause problems. You may even be charged a £30 cancellation fee.
There should be no reason for anyone to visit if you already have BT phone and broadband.
Play it right, and you should be able to get a new Home Hub and a significant discount on what you are currently paying, as if you were a new customer. If you don't ask, you don't get.

Order Problems - No Broadband and No Help!

I ordered a calls, broadband, and tv package at the end of December, was given an activation date of 7th January, recieved all the equipment and the phone line started. I was told there was a delay with the broaddband and was given a second date of 16th January, but nothing happened.
I've been on the phone with customer service for over three hours over the last two weeks but nobody seems to know what's going on. I keep getting transfered around. I've emailed, but had a standard response and then a ' call back', the person calling back hadn't read the email. I keep having to explain everything over and over again.
Was finally told on Monday that a 'specialist team' was looking at the issue and that they would call me in 48 hours. Still no call. I've lost faith completely and honestly don't think anybody is looking at the issue.
I'm seriously thinking of canceling the whole order and starting again with another provider but I'm not sure whether I'd be entitled to the line rental I've already paid back (I paid for the whole year in advance). I think I should be because the only reason I paid for the line was to get broadband, and BT haven't provided me with the broadband.
Can anybody help me / provide advice? I'd be very grateful.
Regards,
Geraint

Hi gor0,
Thanks for your post and I'm really sorry to read about the delay in getting your broadband activated. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help you. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HUM 1.2 and Windows 2008 - Server

Hello,
it is possible to run HUM with Windows 2008-Server? Problem is: It runns always CWLMS 3.2 and the customer wantes to add HUM. The hardware is not the problem.

There is both client and server support for Windows 2008 in Ciscoworks LMS starting with release
3.2 (Common Services V3.3). Please have a look at the following links:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.3/release/notes/cs33rel.html#wp79176
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/install/guide1/overview.html#wp1086601
Regards
Farrukh

Clean Access and Windows 2003 Server

I am trying to install the Clean Access Client on a VM running Windows 2003 Server. When I connect to our customer's network the VPN client appears to connect properly and I see the Clean Access window. Then it all seems to fall over. My customer tells me I should see a blue window with a red OK button on it but I never see it. As a result I never get completely into the network. Is this because I am running this on Windows 2003 Server or should I be looking at something else? Can this run in a Virtual Environment and on 2003 Server?

I work it out partially by myself:
1)
(excuse me, I meant "kinit and Krb5LoginModule" not "kinit and kinit.exe").
Krb5LoginModule seems to work now (with TCP). The output is:
KRBError:sTime is Tue Jun 01 17:13:51 CEST 2004 1086102831000
suSec is 945761
error code is 52
error Message is Response too big for UDP, retry with TCP
realm is SSOTEST.RTC.CH
sname is krbtgt/SSOTEST.RTC.CH
KrbKdcReq send: kdc=rtcnt978.ssotest.rtc.ch TCP:88, timeout=30000, number of retries =3, #bytes=232
DEBUG: TCPClient reading 1496 bytes
KrbKdcReq send: #bytes read=1496
KrbKdcReq send: #bytes read=1496
EType: sun.security.krb5.internal.crypto.DesCbcMd5EType
KrbAsRep cons in KrbAsReq.getReply sso_testuserCommit Succeeded
Which is what I want (it tries first with UDP, then the KDC says the TGT is too big for UDP and the client tries again with TCP)
2)
I still have the error :-(

Installation Problems and Inept Customer Service!!...

I moved house back in August and requested a transfer of my BT phone and broadband package from my old to my new address. My phone line was installed at my new property on 8th September and the engineer managed to get my broadband hub working also, but said the broadband installation team would be back to complete the installation properly.
Needless to say, I never heard anything back from the broadband engineers, but had a working phoneline and wifi. Until two days ago, when I recieved a text saying BT had been trying to contact me and could I call them back on an 0800 number with a VOL refernece number to provide. At the same time my broadband stopped working.
On ringing the number provided, on the 3rd attempt after numerous hours of waiting due to a 'system reboot' I spoke to someone who told me I had requested to cancel my phone line and broadband and that was being actioned. I certainly did not make such a request but did not seem to be able to make any progress with resolving the issue.
After speaking to numerous people on many occasions in different countries and wasting hours of my time on hold or speaking to completely useless, inept customer service assistants, my phone line at my new address has now been cut off and I have no working broadband. Again, after several difficult conversations, I receive an email to say my phoneline would be reconnected but I would have to wait until the 8th October for my broadband - except, wait for it, this was all happening at my old address and I was going to be charged for the priveledge!
Again, more phonecalls, more time wasted to try and sort this - when I asked for the contact details of a customer services manager in the UK to make a complaint and confirm what on earth was happening, I was told this could not be provided.
I have never, ever come across such an inept and completely useless customer service department and if I had half a hope in hell of being able to get through to the right person, I would be cancelling my contract with BT. I am furious.
If anybody has the contact details for a sensible person who would be able to help me with this, I would be really grateful.

Hi sarahbradbury,
Welcome to the community and thanks for your post.
I am sorry to hear about the problems with your home move.
Please send me in your details using the "Contact The Mods" link found in my profile and I will get this sorted for you.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unusable broadband and unacceptable customer servi...

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