Any ideas how to better troubleshoot VPN issue?
Hi,
I've recently upgraded my WLAN router to a brand new AVM FRITZ!Box WLAN 7390, in part for its VPN capabilities.
So far, I've been unable to create a working connection.
AVM's VPN is based on Cisco IPSec, and they provide a step-by-step procedure on how configure a Mac-based VPN connection (http://www.avm.de/de/Service/Service-Portale/Service-Portal/VPN_Interoperabilita et/16206.php - unfortunately only available in German, sorry). Following it, I still can't get it to work. Contacting their support I got first the same procedure and after pointing out I already followed it a "we don't support other vendors".
Funny enough, I got a second VPN connection to my work's VPN server just fine, though admittedly there we have a true Cisco box.
My initial setup was based on a 192.x.x.x net on my AVM, I could establish a VPN connection but coudn't ping/ssh/http/you-name-the-protocol in either direction. Our companies net is a 10.x.x.x net so, and as I have also VMware fusion running on my Mac with DHCP enabled on a different 192.x.x.x net plus a third 192.x.x.x net from my Wifi access I decided to reconfigure my AVM net to a 172.x.x.x net and stop VMware services for the tests (ie simplify as much as I could to help troubleshoot).
Alas, instead of being able to establish a non-working VPN connection, now I ain't able to get the tunnel up. IKE Phase 1 completes but Phase 2 doesn't.
Here's the relevant section from kernel.log:
Dec 30 11:47:57 jupiter configd[16]: IPSec connecting to server <myservernameismybusiness>.dyndns.info
Dec 30 11:47:57 jupiter configd[16]: SCNC: start, triggered by SystemUIServer, type IPSec, status 0
Dec 30 11:47:57 jupiter configd[16]: IPSec Phase1 starting.
Dec 30 11:47:57 jupiter racoon[1910]: IPSec connecting to server 77.x.x.x
Dec 30 11:47:57 jupiter racoon[1910]: Connecting.
Dec 30 11:47:57 jupiter racoon[1910]: IPSec Phase1 started (Initiated by me).
Dec 30 11:47:57 jupiter racoon[1910]: IKE Packet: transmit success. (Initiator, Aggressive-Mode message 1).
Dec 30 11:47:58 jupiter racoon[1910]: IKEv1 Phase1 AUTH: success. (Initiator, Aggressive-Mode Message 2).
Dec 30 11:47:58 jupiter racoon[1910]: IKE Packet: receive success. (Initiator, Aggressive-Mode message 2).
Dec 30 11:47:58 jupiter racoon[1910]: IKEv1 Phase1 Initiator: success. (Initiator, Aggressive-Mode).
Dec 30 11:47:58 jupiter racoon[1910]: IKE Packet: transmit success. (Initiator, Aggressive-Mode message 3).
Dec 30 11:47:58 jupiter racoon[1910]: IKE Packet: transmit success. (Information message).
Dec 30 11:47:58 jupiter racoon[1910]: IKEv1 Information-Notice: transmit success. (ISAKMP-SA).
Dec 30 11:47:58 jupiter racoon[1910]: IPSec Phase1 established (Initiated by me).
Dec 30 11:47:58 jupiter racoon[1910]: IPSec Extended Authentication requested.
Dec 30 11:47:58 jupiter configd[16]: IPSec requesting Extended Authentication.
Dec 30 11:48:01 jupiter configd[16]: IPSec sending Extended Authentication.
Dec 30 11:48:01 jupiter racoon[1910]: IKE Packet: transmit success. (Mode-Config message).
Dec 30 11:48:01 jupiter racoon[1910]: IPSec Extended Authentication sent.
Dec 30 11:48:02 jupiter racoon[1910]: IKEv1 XAUTH: success. (XAUTH Status is OK).
Dec 30 11:48:02 jupiter racoon[1910]: IPSec Extended Authentication Passed.
Dec 30 11:48:02 jupiter racoon[1910]: IKE Packet: transmit success. (Mode-Config message).
Dec 30 11:48:02 jupiter racoon[1910]: IKEv1 Config: retransmited. (Mode-Config retransmit).
Dec 30 11:48:02 jupiter racoon[1910]: IPSec Network Configuration requested.
Dec 30 11:48:03 jupiter racoon[1910]: IPSec Network Configuration established.
Dec 30 11:48:03 jupiter racoon[1910]: IKE Packet: receive success. (MODE-Config).
Dec 30 11:48:03 jupiter configd[16]: IPSec Network Configuration started.
Dec 30 11:48:03 jupiter configd[16]: IPSec Network Configuration: INTERNAL-IP4-ADDRESS = 172.77.7.14.
Dec 30 11:48:03 jupiter configd[16]: IPSec Network Configuration: SAVE-PASSWORD = 1.
Dec 30 11:48:03 jupiter configd[16]: IPSec Network Configuration: DEFAULT-ROUTE = local-address 172.77.7.14/32.
Dec 30 11:48:03 jupiter configd[16]: host_gateway: write routing socket failed, command 2, No such process
Dec 30 11:48:03 jupiter configd[16]: IPSec Phase2 starting.
Dec 30 11:48:03 jupiter configd[16]: IPSec Network Configuration established.
Dec 30 11:48:03 jupiter configd[16]: IPSec Phase1 established.
Dec 30 11:48:03 jupiter configd[16]: event_callback: Address added. previous interface setting (name: en1, address: 192.168.43.242), current interface setting (name: utun0, family: 1001, address: 172.77.7.14, subnet: 255.255.255.255, destination: 172.77.7.14).
Dec 30 11:48:03 jupiter racoon[1910]: IPSec Phase2 started (Initiated by me).
Dec 30 11:48:03 jupiter racoon[1910]: IKE Packet: transmit success. (Initiator, Quick-Mode message 1).
Dec 30 11:48:03 jupiter configd[16]: network configuration changed.
Dec 30 11:48:03 jupiter configd[16]: IPSec port-mapping update for en1 ignored: VPN is the Primary interface. Public Address: ac4d070e, Protocol: None, Private Port: 0, Public Port: 0
Dec 30 11:48:03 jupiter configd[16]:
Dec 30 11:48:03 jupiter configd[16]: setting hostname to "jupiter.local"
Dec 30 11:48:03 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:06 jupiter racoon[1910]: IKE Packet: transmit success. (Phase2 Retransmit).
Dec 30 11:48:07 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:09 jupiter racoon[1910]: IKE Packet: transmit success. (Phase2 Retransmit).
Dec 30 11:48:09 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:12 jupiter racoon[1910]: IKE Packet: transmit success. (Phase2 Retransmit).
Dec 30 11:48:13 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:15 jupiter racoon[1910]: IKE Packet: transmit success. (Phase2 Retransmit).
Dec 30 11:48:15 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:18 jupiter racoon[1910]: IKE Packet: transmit success. (Phase2 Retransmit).
Dec 30 11:48:18 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:21 jupiter racoon[1910]: IKE Packet: transmit success. (Phase2 Retransmit).
Dec 30 11:48:21 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:24 jupiter racoon[1910]: IKE Packet: transmit success. (Phase2 Retransmit).
Dec 30 11:48:25 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:27 jupiter racoon[1910]: IKE Packet: transmit success. (Phase2 Retransmit).
Dec 30 11:48:27 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:30 jupiter racoon[1910]: IKE Packet: transmit success. (Phase2 Retransmit).
Dec 30 11:48:30 jupiter racoon[1910]: IKE Packet: receive success. (Information message).
Dec 30 11:48:33 jupiter configd[16]: IPSec disconnecting from server 77.x.x.x
Dec 30 11:48:33 jupiter racoon[1910]: IPSec disconnecting from server 77.x.x.x
Dec 30 11:48:33 jupiter racoon[1910]: IKE Packet: transmit success. (Information message).
Dec 30 11:48:33 jupiter racoon[1910]: IKEv1 Information-Notice: transmit success. (Delete ISAKMP-SA).
Dec 30 11:48:33 jupiter configd[16]: SCNC Controller: service_ending_verify_primaryservice, waiting for PrimaryService. status = 1
Dec 30 11:48:33 jupiter configd[16]:
Dec 30 11:48:33 jupiter configd[16]: network configuration changed.
Dec 30 11:48:33 jupiter configd[16]: SCNC Controller: ipv4_state_changed, done waiting for ServiceID.
Dec 30 11:48:33 jupiter configd[16]:
Dec 30 11:48:33 jupiter configd[16]: setting hostname to "jupiter"
When connecting to my work-place it looks like:
Dec 30 12:33:14 jupiter configd[16]: IPSec connecting to server <mycompanyismybusiness>.ch
Dec 30 12:33:14 jupiter configd[16]: SCNC: start, triggered by SystemUIServer, type IPSec, status 0
Dec 30 12:33:14 jupiter configd[16]: IPSec Phase1 starting.
Dec 30 12:33:14 jupiter racoon[1976]: IPSec connecting to server 62.x.x.x
Dec 30 12:33:14 jupiter racoon[1976]: Connecting.
Dec 30 12:33:14 jupiter racoon[1976]: IPSec Phase1 started (Initiated by me).
Dec 30 12:33:14 jupiter racoon[1976]: IKE Packet: transmit success. (Initiator, Aggressive-Mode message 1).
Dec 30 12:33:14 jupiter racoon[1976]: IKEv1 Phase1 AUTH: success. (Initiator, Aggressive-Mode Message 2).
Dec 30 12:33:14 jupiter racoon[1976]: IKE Packet: receive success. (Initiator, Aggressive-Mode message 2).
Dec 30 12:33:14 jupiter racoon[1976]: IKEv1 Phase1 Initiator: success. (Initiator, Aggressive-Mode).
Dec 30 12:33:14 jupiter racoon[1976]: IKE Packet: transmit success. (Initiator, Aggressive-Mode message 3).
Dec 30 12:33:14 jupiter racoon[1976]: IPSec Phase1 established (Initiated by me).
Dec 30 12:33:15 jupiter racoon[1976]: IPSec Extended Authentication requested.
Dec 30 12:33:15 jupiter configd[16]: IPSec requesting Extended Authentication.
Dec 30 12:33:21 jupiter configd[16]: IPSec sending Extended Authentication.
Dec 30 12:33:21 jupiter racoon[1976]: IKE Packet: transmit success. (Mode-Config message).
Dec 30 12:33:21 jupiter racoon[1976]: IPSec Extended Authentication sent.
Dec 30 12:33:21 jupiter racoon[1976]: IKEv1 XAUTH: success. (XAUTH Status is OK).
Dec 30 12:33:21 jupiter racoon[1976]: IPSec Extended Authentication Passed.
Dec 30 12:33:21 jupiter racoon[1976]: IKE Packet: transmit success. (Mode-Config message).
Dec 30 12:33:21 jupiter racoon[1976]: IKEv1 Config: retransmited. (Mode-Config retransmit).
Dec 30 12:33:21 jupiter racoon[1976]: IPSec Network Configuration requested.
Dec 30 12:33:21 jupiter racoon[1976]: IPSec Network Configuration established.
Dec 30 12:33:21 jupiter racoon[1976]: IKE Packet: receive success. (MODE-Config).
Dec 30 12:33:21 jupiter configd[16]: IPSec Network Configuration started.
Dec 30 12:33:21 jupiter configd[16]: IPSec Network Configuration: INTERNAL-IP4-ADDRESS = 10.100.1.18.
Dec 30 12:33:21 jupiter configd[16]: IPSec Network Configuration: INTERNAL-IP4-MASK = 255.255.255.0.
Dec 30 12:33:21 jupiter configd[16]: IPSec Network Configuration: SAVE-PASSWORD = 1.
Dec 30 12:33:21 jupiter configd[16]: IPSec Network Configuration: INTERNAL-IP4-DNS = 10.100.1.129.
Dec 30 12:33:21 jupiter configd[16]: IPSec Network Configuration: SPLIT-INCLUDE.
Dec 30 12:33:21 jupiter configd[16]: IPSec Network Configuration: DEF-DOMAIN = iw.local.
Dec 30 12:33:21 jupiter configd[16]: host_gateway: write routing socket failed, command 2, No such process
Dec 30 12:33:21 jupiter configd[16]: installed route: (address 10.100.1.0, gateway 10.100.1.18)
Dec 30 12:33:21 jupiter configd[16]: IPSec Phase2 starting.
Dec 30 12:33:21 jupiter racoon[1976]: IPSec Phase2 started (Initiated by me).
Dec 30 12:33:21 jupiter racoon[1976]: IKE Packet: transmit success. (Initiator, Quick-Mode message 1).
Dec 30 12:33:21 jupiter configd[16]: IPSec Network Configuration established.
Dec 30 12:33:21 jupiter configd[16]: IPSec Phase1 established.
Dec 30 12:33:21 jupiter configd[16]: event_callback: Address added. previous interface setting (name: en1, address: 192.168.43.242), current interface setting (name: utun0, family: 1001, address: 10.100.1.18, subnet: 255.255.255.0, destination: 10.100.1.18).
Dec 30 12:33:21 jupiter configd[16]: network configuration changed.
Dec 30 12:33:21 jupiter racoon[1976]: IKE Packet: receive success. (Initiator, Quick-Mode message 2).
Dec 30 12:33:21 jupiter racoon[1976]: IKE Packet: transmit success. (Initiator, Quick-Mode message 3).
Dec 30 12:33:21 jupiter racoon[1976]: IKEv1 Phase2 Initiator: success. (Initiator, Quick-Mode).
Dec 30 12:33:21 jupiter racoon[1976]: IPSec Phase2 established (Initiated by me).
Dec 30 12:33:21 jupiter configd[16]: IPSec Phase2 established.
An earlies test in a Starbucks around here had the same result, during looking at the netstat -nr output I found I got onto a 10.x.x.x net on the Wifi and still could connect to the (different) 10.x.x.x net at work.
My TCP/IP Networking course was around 2000, but the default route seen in the non-working log section looks like bullsh*t to me anyhow: DEFAULT-ROUTE = local-address 172.77.7.14/32
On the other hand, the Phase 2 message seem to indicate a different mode for Phase 2 between the working and the non-working one.
This is from the exported config of my AVM box:
**** CFGFILE:vpn.cfg
* /var/flash/vpn.cfg
* Wed Dec 28 16:01:09 2011
vpncfg {
connections {
enabled = yes;
conn_type = conntype_user;
name = "[email protected]";
always_renew = no;
reject_not_encrypted = no;
dont_filter_netbios = yes;
localip = 0.0.0.0;
local_virtualip = 0.0.0.0;
remoteip = 0.0.0.0;
remote_virtualip = 172.77.7.14;
remoteid {
key_id = "<mykeyismybusiness>";
mode = phase1_mode_aggressive;
phase1ss = "all/all/all";
keytype = connkeytype_pre_shared;
key = "<mykeyismybusiness>";
cert_do_server_auth = no;
use_nat_t = no;
use_xauth = yes;
xauth {
valid = yes;
username = "<myuserismybusiness>";
passwd = "<mypasswordismybusiness>";
use_cfgmode = no;
phase2localid {
ipnet {
ipaddr = 0.0.0.0;
mask = 0.0.0.0;
phase2remoteid {
ipaddr = 172.22.7.14;
phase2ss = "esp-all-all/ah-none/comp-all/no-pfs";
accesslist =
"permit ip 172.22.7.0 255.255.255.240 172.22.7.14 255.255.255.255";
ike_forward_rules = "udp 0.0.0.0:500 0.0.0.0:500",
"udp 0.0.0.0:4500 0.0.0.0:4500";
// EOF
**** END OF FILE ****
I also noticed an extra "IPSec port-mapping update for en1 ignored" message in the non-working log section, but I'm not sure a) how significant that might be, and b) how to find out what the ignored update might have been to decide whether not ignoring it would help.
A quick test with the AnyConnect Client from Cisco didn't help either, apparently it establishes an https connection first as I got a window which certificate details from my QNAP behind the AVM Box (I got a port forward for https to it)
So I'm looking for any ideas how to better troubleshoot this VPN issue...
Many thanks in advance!
BR,
Alex
Ok, found a small typo in my config (had at one point a 172.77.7.14 instead of the 172.22.7.14), no I can also connect from the 172.x.x.x net but still no ping etc. The relevant section of the log looks now like this:
Dec 30 16:44:27 jupiter configd[16]: IPSec connecting to server <myservernameismybusiness>.dyndns.info
Dec 30 16:44:27 jupiter configd[16]: SCNC: start, triggered by SystemUIServer, type IPSec, status 0
Dec 30 16:44:28 jupiter configd[16]: IPSec Phase1 starting.
Dec 30 16:44:28 jupiter racoon[2183]: IPSec connecting to server 77.x.x.x
Dec 30 16:44:28 jupiter racoon[2183]: Connecting.
Dec 30 16:44:28 jupiter racoon[2183]: IPSec Phase1 started (Initiated by me).
Dec 30 16:44:28 jupiter racoon[2183]: IKE Packet: transmit success. (Initiator, Aggressive-Mode message 1).
Dec 30 16:44:28 jupiter racoon[2183]: IKEv1 Phase1 AUTH: success. (Initiator, Aggressive-Mode Message 2).
Dec 30 16:44:28 jupiter racoon[2183]: IKE Packet: receive success. (Initiator, Aggressive-Mode message 2).
Dec 30 16:44:28 jupiter racoon[2183]: IKEv1 Phase1 Initiator: success. (Initiator, Aggressive-Mode).
Dec 30 16:44:28 jupiter racoon[2183]: IKE Packet: transmit success. (Initiator, Aggressive-Mode message 3).
Dec 30 16:44:28 jupiter racoon[2183]: IKE Packet: transmit success. (Information message).
Dec 30 16:44:28 jupiter racoon[2183]: IKEv1 Information-Notice: transmit success. (ISAKMP-SA).
Dec 30 16:44:28 jupiter racoon[2183]: IPSec Phase1 established (Initiated by me).
Dec 30 16:44:28 jupiter racoon[2183]: IPSec Extended Authentication requested.
Dec 30 16:44:28 jupiter configd[16]: IPSec requesting Extended Authentication.
Dec 30 16:44:31 jupiter configd[16]: IPSec sending Extended Authentication.
Dec 30 16:44:31 jupiter racoon[2183]: IKE Packet: transmit success. (Mode-Config message).
Dec 30 16:44:31 jupiter racoon[2183]: IPSec Extended Authentication sent.
Dec 30 16:44:32 jupiter racoon[2183]: IKEv1 XAUTH: success. (XAUTH Status is OK).
Dec 30 16:44:32 jupiter racoon[2183]: IPSec Extended Authentication Passed.
Dec 30 16:44:32 jupiter racoon[2183]: IKE Packet: transmit success. (Mode-Config message).
Dec 30 16:44:32 jupiter racoon[2183]: IKEv1 Config: retransmited. (Mode-Config retransmit).
Dec 30 16:44:32 jupiter racoon[2183]: IPSec Network Configuration requested.
Dec 30 16:44:33 jupiter racoon[2183]: IPSec Network Configuration established.
Dec 30 16:44:33 jupiter racoon[2183]: IKE Packet: receive success. (MODE-Config).
Dec 30 16:44:33 jupiter configd[16]: IPSec Network Configuration started.
Dec 30 16:44:33 jupiter configd[16]: IPSec Network Configuration: INTERNAL-IP4-ADDRESS = 172.22.7.14.
Dec 30 16:44:33 jupiter configd[16]: IPSec Network Configuration: SAVE-PASSWORD = 1.
Dec 30 16:44:33 jupiter configd[16]: IPSec Network Configuration: INTERNAL-IP4-DNS = 172.22.7.1.
Dec 30 16:44:33 jupiter configd[16]: IPSec Network Configuration: DEFAULT-ROUTE = local-address 172.22.7.14/32.
Dec 30 16:44:33 jupiter configd[16]: host_gateway: write routing socket failed, command 2, No such process
Dec 30 16:44:33 jupiter configd[16]: IPSec Phase2 starting.
Dec 30 16:44:33 jupiter racoon[2183]: IPSec Phase2 started (Initiated by me).
Dec 30 16:44:33 jupiter racoon[2183]: IKE Packet: transmit success. (Initiator, Quick-Mode message 1).
Dec 30 16:44:33 jupiter configd[16]: IPSec Network Configuration established.
Dec 30 16:44:33 jupiter configd[16]: IPSec Phase1 established.
Dec 30 16:44:33 jupiter configd[16]: event_callback: Address added. previous interface setting (name: en1, address: 192.168.43.242), current interface setting (name: utun0, family: 1001, address: 172.22.7.14, subnet: 255.255.255.255, destination: 172.22.7.14).
Dec 30 16:44:33 jupiter configd[16]: network configuration changed.
Dec 30 16:44:33 jupiter racoon[2183]: IKE Packet: receive success. (Initiator, Quick-Mode message 2).
Dec 30 16:44:33 jupiter racoon[2183]: IKE Packet: transmit success. (Initiator, Quick-Mode message 3).
Dec 30 16:44:33 jupiter racoon[2183]: IKEv1 Phase2 Initiator: success. (Initiator, Quick-Mode).
Dec 30 16:44:33 jupiter racoon[2183]: IPSec Phase2 established (Initiated by me).
Dec 30 16:44:33 jupiter configd[16]: IPSec Phase2 established.
Dec 30 16:44:43 jupiter racoon[2183]: IKE Packet: receive failed. (MODE-Config).
Dec 30 16:44:48 jupiter racoon[2183]: IKE Packet: transmit success. (Information message).
Dec 30 16:44:48 jupiter racoon[2183]: IKEv1 Information-Notice: transmit success. (R-U-THERE?).
Dec 30 16:44:48 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: request transmitted. (Initiator DPD Request).
Dec 30 16:44:48 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: response received. (Initiator DPD Response).
Dec 30 16:44:48 jupiter racoon[2183]: IKE Packet: receive success. (Information message).
Dec 30 16:45:03 jupiter configd[16]: setting hostname to "jupiter.local"
followed by lots of:
Dec 30 16:45:03 jupiter racoon[2183]: IKE Packet: receive failed. (MODE-Config).
Dec 30 16:45:08 jupiter racoon[2183]: IKE Packet: transmit success. (Information message).
Dec 30 16:45:08 jupiter racoon[2183]: IKEv1 Information-Notice: transmit success. (R-U-THERE?).
Dec 30 16:45:08 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: request transmitted. (Initiator DPD Request).
Dec 30 16:45:08 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: response received. (Initiator DPD Response).
Dec 30 16:45:08 jupiter racoon[2183]: IKE Packet: receive success. (Information message).
Dec 30 16:45:28 jupiter racoon[2183]: IKE Packet: transmit success. (Information message).
Dec 30 16:45:28 jupiter racoon[2183]: IKEv1 Information-Notice: transmit success. (R-U-THERE?).
Dec 30 16:45:28 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: request transmitted. (Initiator DPD Request).
Dec 30 16:45:29 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: response received. (Initiator DPD Response).
Dec 30 16:45:29 jupiter racoon[2183]: IKE Packet: receive success. (Information message).
Dec 30 16:45:49 jupiter racoon[2183]: IKE Packet: transmit success. (Information message).
Dec 30 16:45:49 jupiter racoon[2183]: IKEv1 Information-Notice: transmit success. (R-U-THERE?).
Dec 30 16:45:49 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: request transmitted. (Initiator DPD Request).
Dec 30 16:45:50 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: response received. (Initiator DPD Response).
Dec 30 16:45:50 jupiter racoon[2183]: IKE Packet: receive success. (Information message).
Dec 30 16:46:10 jupiter racoon[2183]: IKE Packet: transmit success. (Information message).
Dec 30 16:46:10 jupiter racoon[2183]: IKEv1 Information-Notice: transmit success. (R-U-THERE?).
Dec 30 16:46:10 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: request transmitted. (Initiator DPD Request).
Dec 30 16:46:10 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: response received. (Initiator DPD Response).
Dec 30 16:46:10 jupiter racoon[2183]: IKE Packet: receive success. (Information message).
Dec 30 16:46:30 jupiter racoon[2183]: IKE Packet: transmit success. (Information message).
Dec 30 16:46:30 jupiter racoon[2183]: IKEv1 Information-Notice: transmit success. (R-U-THERE?).
Dec 30 16:46:30 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: request transmitted. (Initiator DPD Request).
Dec 30 16:46:30 jupiter racoon[2183]: IKEv1 Dead-Peer-Detection: response received. (Initiator DPD Response).
Dec 30 16:46:30 jupiter racoon[2183]: IKE Packet: receive success. (Information message).
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You need to contact support. There is no workaround:
http://www.apple.com/support/itunes/ -
I get error message 42032 when trying to connect an iPhone to iTunes. Any ideas how to fix it?
I get error message 42032 when trying to connect an iPhone to iTunes. Any ideas how to fix it?
Did you already try these suggestions?
Check USB connections
Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
copied from Resolve specific iTunes update and restore errors -
When I enable WI-FI on my iphone4 and connect to my network I do not receive emails from my AOL account, however, I receive emails from my corporate outlook exchange account. When WI-FI is disabled I receive emails from each account. Any ideas how to correct this? Thanks in advance.
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back soon. -
My iphone 5 will no longer sync to Microsoft Outlook 2010. Any ideas how to fix this?
My iphone 5 will no longer sync to Microsoft Outlook 2010. Any ideas how to fix this?
Hi jenmik,
Welcome to the Apple Support Communities!
If you are having issues syncing your iPhone to Microsoft Outlook 2010, please read over and use the information provided in the attached article to assist you in troubleshooting.
Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - Apple Support
Cheers,
Joe -
I have just reset my my iPhone 4s and it is stuck on the apple screen, not being recognised by iTunes and fully charged, any ideas how to get it to turn on properly?
Hi Cjroyle,
Thank you for using Apple Support Communities.
From your post I understand that your iPhone will not boot past the Apple logo on the screen. To troubleshoot this issue I'd like you to please follow the steps in the article below.
iOS: Not responding or does not turn on
Take care,
Alex H. -
My ipod has received error code (9). I have tried to restore, but failed. Any idea how to restore back to original settings?
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
http://support.apple.com/kb/TS3694#error9
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