Anyconnect client and clientless connections hang for two users

ASA 5525, v. 9.1(5)19
Anyconnect client 3.1.02026
I have two users who are unable to connect via the AC client or clientless through the web portal. Using the client, it will get stuck in a loop of "checking for updates". On the portal, the connection will proceed to the point of "Cisco Secure Desktop successfully validated... Success.. Reloading..please wait." Then it hangs there.
The issue occurs for the user regardless of which company laptop she logs onto. A help desk tech can use her laptop and successfully connect, but she cannot connect on her own laptop or on another laptop. (Same for the other user.) So the issue doesn't seem to be related to her laptop or the AC installation. (Help desk did reimage her machine early in the troubleshooting process before they realized that the issue seemed to follow the user.)
I've updated the hostscan file - no change in results.  Client and clientless connections seem to be working fine for all other users. We're stumped.  Suggestions, anyone?  thanks!

The LDAP should be server folks -- Active Directory.  Chances are whoever manages the ASA's should have access to at least look in Active Directory to look that up.  If they don't they need it.
I obviously don't know a lot about what devices you are using, but if you are using ISE, there should be some type of MNT device (Monitoring and Troubleshooting) -- which is collecting the logs and, hopefully, sending them to some type of syslog aggregate collection tool (splunk?).
Otherwise, there should be a device called a CAM (Clean Access Manager) that is collecting logs -- which may also be propagated to a syslog aggregate tool -- although with CAM's, you can pull the reports right out of them in a comma deliminated file (.csv) and go through them that way.
-- The thing that gets me is that it happens to two users no matter what computer they try to connect from, no matter what network they connect from, and other users can authenticate and gain network access on those same devices.
-- That is why it is rather perplexing.  Pretty much saying it has to be something with:
- the IP pool they are getting an IP from
- their AD credentials
- their username
- something along those lines, if the information provided was fully accurate.

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    Feb 14 19:56:32 localhost kernel: [33463.642111] ffff88022a1558d8 0000000000000086 ffff88022a1558e8 ffffffff814257de
    Feb 14 19:56:32 localhost kernel: [33463.642117] ffff88022fe4eae0 ffff88022a155fd8 ffff88022a155fd8 ffff88022a155fd8
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    Feb 14 19:56:32 localhost kernel: [33463.642155] [<ffffffff8105c18a>] ? update_curr+0x1ea/0x1f0
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    Feb 14 19:56:32 localhost kernel: [33463.642164] [<ffffffff81427634>] __mutex_lock_slowpath+0x154/0x370
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    Feb 14 19:56:32 localhost kernel: [33463.642244] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642249] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
    Feb 14 19:56:32 localhost kernel: [33463.642255] [<ffffffff81150d1f>] ? kmem_cache_free+0x2f/0x150
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    Feb 14 19:56:32 localhost kernel: [33463.642267] [<ffffffff8134dae1>] ? move_addr_to_kernel+0x51/0x60
    Feb 14 19:56:32 localhost kernel: [33463.642271] [<ffffffff813590fa>] ? verify_iovec+0x4a/0xd0
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    Feb 14 19:56:32 localhost kernel: [33463.642345] ffff8801b28b4020 ffff8801b19bbfd8 ffff8801b19bbfd8 ffff8801b19bbfd8
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    Feb 14 19:56:32 localhost kernel: [33463.642366] [<ffffffff81150f1b>] ? kfree+0x3b/0x170
    Feb 14 19:56:32 localhost kernel: [33463.642371] [<ffffffff81150d1f>] ? kmem_cache_free+0x2f/0x150
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    Feb 14 19:56:32 localhost kernel: [33463.642385] [<ffffffff81427634>] __mutex_lock_slowpath+0x154/0x370
    Feb 14 19:56:32 localhost kernel: [33463.642391] [<ffffffff81427866>] mutex_lock+0x16/0x30
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    Feb 14 19:56:32 localhost kernel: [33463.642407] [<ffffffff813723f6>] rtnetlink_rcv+0x16/0x40
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    Feb 14 19:56:32 localhost kernel: [33463.642417] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642422] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
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    Feb 14 19:56:32 localhost kernel: [33463.642444] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
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    Feb 14 19:56:32 localhost kernel: [33463.642454] [<ffffffff811659a2>] ? fd_install+0x62/0x80
    Feb 14 19:56:32 localhost kernel: [33463.642459] [<ffffffff8134c6da>] ? sock_map_fd+0x2a/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642466] [<ffffffff81429742>] system_call_fastpath+0x16/0x1b
    Feb 14 19:56:32 localhost kernel: [33463.642478] NetworkManager D 0000000100975379 0 18156 1 0x00000000
    Feb 14 19:56:32 localhost kernel: [33463.642482] ffff88020df59a18 0000000000000082 0000000000000000 ffff880214748380
    Feb 14 19:56:32 localhost kernel: [33463.642486] ffff8801a4cd1c80 ffff88020df59fd8 ffff88020df59fd8 ffff88020df59fd8
    Feb 14 19:56:32 localhost kernel: [33463.642489] ffff880230cd7200 ffff8801a4cd1c80 ffff88020df59fd8 ffff88020df59fd8
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    Feb 14 19:56:32 localhost kernel: [33463.642527] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642530] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
    Feb 14 19:56:32 localhost kernel: [33463.642535] [<ffffffff8117a600>] ? __pollwait+0xf0/0xf0
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    Feb 14 19:56:32 localhost kernel: [33463.642542] [<ffffffff8117a600>] ? __pollwait+0xf0/0xf0
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    Feb 14 19:56:32 localhost kernel: [33463.642549] [<ffffffff813590fa>] ? verify_iovec+0x4a/0xd0
    Feb 14 19:56:32 localhost kernel: [33463.642552] [<ffffffff8134c50c>] __sys_sendmsg+0x39c/0x3b0
    Feb 14 19:56:32 localhost kernel: [33463.642556] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
    Feb 14 19:56:32 localhost kernel: [33463.642560] [<ffffffff8134e648>] ? sys_sendto+0x158/0x190
    Feb 14 19:56:32 localhost kernel: [33463.642563] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
    Feb 14 19:56:32 localhost kernel: [33463.642567] [<ffffffff8134eac9>] sys_sendmsg+0x49/0x90
    Feb 14 19:56:32 localhost kernel: [33463.642571] [<ffffffff81429742>] system_call_fastpath+0x16/0x1b
    Feb 14 19:56:32 localhost kernel: [33463.642580] firefox D 0000000100975055 0 21164 3760 0x00000000
    Feb 14 19:56:32 localhost kernel: [33463.642585] ffff880037ca9af8 0000000000000082 ffff880200000000 0000000000000001
    Feb 14 19:56:32 localhost kernel: [33463.642589] ffff880229c44e60 ffff880037ca9fd8 ffff880037ca9fd8 ffff880037ca9fd8
    Feb 14 19:56:32 localhost kernel: [33463.642592] ffffffff8180d020 ffff880229c44e60 ffff880037ca9a28 000000028101db43
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    Feb 14 19:56:32 localhost kernel: [33463.642600] [<ffffffff8101dbb9>] ? sched_clock+0x9/0x10
    Feb 14 19:56:32 localhost kernel: [33463.642603] [<ffffffff8108f21d>] ? sched_clock_cpu+0xbd/0x110
    Feb 14 19:56:32 localhost kernel: [33463.642607] [<ffffffff810540c3>] ? update_rq_clock+0x33/0x60
    Feb 14 19:56:32 localhost kernel: [33463.642611] [<ffffffff8101483e>] ? __switch_to+0x20e/0x2f0
    Feb 14 19:56:32 localhost kernel: [33463.642614] [<ffffffff81425f4f>] schedule+0x3f/0x60
    Feb 14 19:56:32 localhost kernel: [33463.642618] [<ffffffff81427634>] __mutex_lock_slowpath+0x154/0x370
    Feb 14 19:56:32 localhost kernel: [33463.642621] [<ffffffff81427866>] mutex_lock+0x16/0x30
    Feb 14 19:56:32 localhost kernel: [33463.642625] [<ffffffff8135566b>] ? __alloc_skb+0x4b/0x240
    Feb 14 19:56:32 localhost kernel: [33463.642629] [<ffffffff813723d5>] rtnl_lock+0x15/0x20
    Feb 14 19:56:32 localhost kernel: [33463.642632] [<ffffffff813723f6>] rtnetlink_rcv+0x16/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642635] [<ffffffff8138b8c9>] netlink_unicast+0x2d9/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642639] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642643] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
    Feb 14 19:56:32 localhost kernel: [33463.642647] [<ffffffff811522eb>] ? __kmalloc+0x15b/0x1a0
    Feb 14 19:56:32 localhost kernel: [33463.642651] [<ffffffff81350d0b>] ? sk_prot_alloc+0x13b/0x290
    Feb 14 19:56:32 localhost kernel: [33463.642654] [<ffffffff8104f433>] ? __wake_up+0x53/0x70
    Feb 14 19:56:32 localhost kernel: [33463.642658] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
    Feb 14 19:56:32 localhost kernel: [33463.642662] [<ffffffff8134e62d>] sys_sendto+0x13d/0x190
    Feb 14 19:56:32 localhost kernel: [33463.642665] [<ffffffff811659a2>] ? fd_install+0x62/0x80
    Feb 14 19:56:32 localhost kernel: [33463.642668] [<ffffffff8134c6da>] ? sock_map_fd+0x2a/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642672] [<ffffffff81429742>] system_call_fastpath+0x16/0x1b
    Feb 14 19:56:32 localhost kernel: [33463.642678] firefox D 0000000100975055 0 21180 3760 0x00000000
    Feb 14 19:56:32 localhost kernel: [33463.642682] ffff880090b5faf8 0000000000000082 ffff880200000000 0000000000000001
    Feb 14 19:56:32 localhost kernel: [33463.642685] ffff88022f9a7200 ffff880090b5ffd8 ffff880090b5ffd8 ffff880090b5ffd8
    Feb 14 19:56:32 localhost kernel: [33463.642689] ffff880230cd4e60 ffff88022f9a7200 ffff880090b5fa28 000000008101db43
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    Feb 14 19:56:32 localhost kernel: [33463.642698] [<ffffffff8108f21d>] ? sched_clock_cpu+0xbd/0x110
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    Feb 14 19:56:32 localhost kernel: [33463.642706] [<ffffffff812f82c3>] ? mix_pool_bytes_extract+0x163/0x180
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    Feb 14 19:56:32 localhost kernel: [33463.642712] [<ffffffff81427634>] __mutex_lock_slowpath+0x154/0x370
    Feb 14 19:56:32 localhost kernel: [33463.642716] [<ffffffff81427866>] mutex_lock+0x16/0x30
    Feb 14 19:56:32 localhost kernel: [33463.642720] [<ffffffff8135566b>] ? __alloc_skb+0x4b/0x240
    Feb 14 19:56:32 localhost kernel: [33463.642723] [<ffffffff813723d5>] rtnl_lock+0x15/0x20
    Feb 14 19:56:32 localhost kernel: [33463.642727] [<ffffffff813723f6>] rtnetlink_rcv+0x16/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642730] [<ffffffff8138b8c9>] netlink_unicast+0x2d9/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642734] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642737] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
    Feb 14 19:56:32 localhost kernel: [33463.642740] [<ffffffff8104f433>] ? __wake_up+0x53/0x70
    Feb 14 19:56:32 localhost kernel: [33463.642744] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
    Feb 14 19:56:32 localhost kernel: [33463.642747] [<ffffffff8134e62d>] sys_sendto+0x13d/0x190
    Feb 14 19:56:32 localhost kernel: [33463.642751] [<ffffffff811659a2>] ? fd_install+0x62/0x80
    Feb 14 19:56:32 localhost kernel: [33463.642754] [<ffffffff8134c6da>] ? sock_map_fd+0x2a/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642758] [<ffffffff81429742>] system_call_fastpath+0x16/0x1b
    Feb 14 19:56:32 localhost kernel: [33463.642764] firefox D 0000000100975044 0 21183 3760 0x00000000
    Feb 14 19:56:32 localhost kernel: [33463.642767] ffff88010099daf8 0000000000000082 ffff880200000000 0000000000000001
    Feb 14 19:56:32 localhost kernel: [33463.642771] ffff880230cd3900 ffff88010099dfd8 ffff88010099dfd8 ffff88010099dfd8
    Feb 14 19:56:32 localhost kernel: [33463.642775] ffff880230dc1c80 ffff880230cd3900 ffff88010099da28 000000028101db43
    Feb 14 19:56:32 localhost kernel: [33463.642779] Call Trace:
    Feb 14 19:56:32 localhost kernel: [33463.642781] [<ffffffff8101dbb9>] ? sched_clock+0x9/0x10
    Feb 14 19:56:32 localhost kernel: [33463.642784] [<ffffffff8108f21d>] ? sched_clock_cpu+0xbd/0x110
    Feb 14 19:56:32 localhost kernel: [33463.642788] [<ffffffff810540c3>] ? update_rq_clock+0x33/0x60
    Feb 14 19:56:32 localhost kernel: [33463.642792] [<ffffffff81014787>] ? __switch_to+0x157/0x2f0
    Feb 14 19:56:32 localhost kernel: [33463.642795] [<ffffffff81425f4f>] schedule+0x3f/0x60
    Feb 14 19:56:32 localhost kernel: [33463.642798] [<ffffffff81427634>] __mutex_lock_slowpath+0x154/0x370
    Feb 14 19:56:32 localhost kernel: [33463.642801] [<ffffffff81427866>] mutex_lock+0x16/0x30
    Feb 14 19:56:32 localhost kernel: [33463.642805] [<ffffffff8135566b>] ? __alloc_skb+0x4b/0x240
    Feb 14 19:56:32 localhost kernel: [33463.642808] [<ffffffff813723d5>] rtnl_lock+0x15/0x20
    Feb 14 19:56:32 localhost kernel: [33463.642812] [<ffffffff813723f6>] rtnetlink_rcv+0x16/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642815] [<ffffffff8138b8c9>] netlink_unicast+0x2d9/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642819] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642822] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
    Feb 14 19:56:32 localhost kernel: [33463.642826] [<ffffffff811522eb>] ? __kmalloc+0x15b/0x1a0
    Feb 14 19:56:32 localhost kernel: [33463.642829] [<ffffffff81350d0b>] ? sk_prot_alloc+0x13b/0x290
    Feb 14 19:56:32 localhost kernel: [33463.642832] [<ffffffff8104f433>] ? __wake_up+0x53/0x70
    Feb 14 19:56:32 localhost kernel: [33463.642836] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
    Feb 14 19:56:32 localhost kernel: [33463.642839] [<ffffffff8134e62d>] sys_sendto+0x13d/0x190
    Feb 14 19:56:32 localhost kernel: [33463.642843] [<ffffffff811659a2>] ? fd_install+0x62/0x80
    Feb 14 19:56:32 localhost kernel: [33463.642846] [<ffffffff8134c6da>] ? sock_map_fd+0x2a/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642850] [<ffffffff81429742>] system_call_fastpath+0x16/0x1b
    Feb 14 19:56:32 localhost kernel: [33463.642856] firefox D 00000001009750ef 0 21234 3760 0x00000000
    Feb 14 19:56:32 localhost kernel: [33463.642859] ffff880229f57af8 0000000000000082 0000000000000000 0000000000000000
    Feb 14 19:56:32 localhost kernel: [33463.642863] ffff88022fee3900 ffff880229f57fd8 ffff880229f57fd8 ffff880229f57fd8
    Feb 14 19:56:32 localhost kernel: [33463.642867] ffff880230cd4e60 ffff88022fee3900 0000000000000000 0000000000000000
    Feb 14 19:56:32 localhost kernel: [33463.642870] Call Trace:
    Feb 14 19:56:32 localhost kernel: [33463.642874] [<ffffffff81425f4f>] schedule+0x3f/0x60
    Feb 14 19:56:32 localhost kernel: [33463.642877] [<ffffffff81427634>] __mutex_lock_slowpath+0x154/0x370
    Feb 14 19:56:32 localhost kernel: [33463.642881] [<ffffffff81427866>] mutex_lock+0x16/0x30
    Feb 14 19:56:32 localhost kernel: [33463.642884] [<ffffffff8135566b>] ? __alloc_skb+0x4b/0x240
    Feb 14 19:56:32 localhost kernel: [33463.642888] [<ffffffff813723d5>] rtnl_lock+0x15/0x20
    Feb 14 19:56:32 localhost kernel: [33463.642891] [<ffffffff813723f6>] rtnetlink_rcv+0x16/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642895] [<ffffffff8138b8c9>] netlink_unicast+0x2d9/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642898] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642901] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
    Feb 14 19:56:32 localhost kernel: [33463.642905] [<ffffffff811522eb>] ? __kmalloc+0x15b/0x1a0
    Feb 14 19:56:32 localhost kernel: [33463.642908] [<ffffffff81350d0b>] ? sk_prot_alloc+0x13b/0x290
    Feb 14 19:56:32 localhost kernel: [33463.642911] [<ffffffff8104f433>] ? __wake_up+0x53/0x70
    Feb 14 19:56:32 localhost kernel: [33463.642915] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
    Feb 14 19:56:32 localhost kernel: [33463.642918] [<ffffffff8134e62d>] sys_sendto+0x13d/0x190
    Feb 14 19:56:32 localhost kernel: [33463.642921] [<ffffffff811659a2>] ? fd_install+0x62/0x80
    Feb 14 19:56:32 localhost kernel: [33463.642924] [<ffffffff8134c6da>] ? sock_map_fd+0x2a/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642928] [<ffffffff81429742>] system_call_fastpath+0x16/0x1b
    Feb 14 19:56:32 localhost kernel: [33463.642934] firefox D 00000001009751ab 0 21235 3760 0x00000000
    Feb 14 19:56:32 localhost kernel: [33463.642937] ffff8801b0971af8 0000000000000082 0000000000000000 0000000000000000
    Feb 14 19:56:32 localhost kernel: [33463.642941] ffff8801e12e0000 ffff8801b0971fd8 ffff8801b0971fd8 ffff8801b0971fd8
    Feb 14 19:56:32 localhost kernel: [33463.642945] ffff880230cd4e60 ffff8801e12e0000 0000000000000000 0000000000000000
    Feb 14 19:56:32 localhost kernel: [33463.642949] Call Trace:
    Feb 14 19:56:32 localhost kernel: [33463.642952] [<ffffffff81425f4f>] schedule+0x3f/0x60
    Feb 14 19:56:32 localhost kernel: [33463.642955] [<ffffffff81427634>] __mutex_lock_slowpath+0x154/0x370
    Feb 14 19:56:32 localhost kernel: [33463.642959] [<ffffffff81427866>] mutex_lock+0x16/0x30
    Feb 14 19:56:32 localhost kernel: [33463.642963] [<ffffffff8135566b>] ? __alloc_skb+0x4b/0x240
    Feb 14 19:56:32 localhost kernel: [33463.642966] [<ffffffff813723d5>] rtnl_lock+0x15/0x20
    Feb 14 19:56:32 localhost kernel: [33463.642969] [<ffffffff813723f6>] rtnetlink_rcv+0x16/0x40
    Feb 14 19:56:32 localhost kernel: [33463.642973] [<ffffffff8138b8c9>] netlink_unicast+0x2d9/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642976] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.642980] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
    Feb 14 19:56:32 localhost kernel: [33463.642983] [<ffffffff811522eb>] ? __kmalloc+0x15b/0x1a0
    Feb 14 19:56:32 localhost kernel: [33463.642986] [<ffffffff81350d0b>] ? sk_prot_alloc+0x13b/0x290
    Feb 14 19:56:32 localhost kernel: [33463.642989] [<ffffffff8104f433>] ? __wake_up+0x53/0x70
    Feb 14 19:56:32 localhost kernel: [33463.642993] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
    Feb 14 19:56:32 localhost kernel: [33463.642996] [<ffffffff8134e62d>] sys_sendto+0x13d/0x190
    Feb 14 19:56:32 localhost kernel: [33463.642999] [<ffffffff811659a2>] ? fd_install+0x62/0x80
    Feb 14 19:56:32 localhost kernel: [33463.643002] [<ffffffff8134c6da>] ? sock_map_fd+0x2a/0x40
    Feb 14 19:56:32 localhost kernel: [33463.643007] [<ffffffff81429742>] system_call_fastpath+0x16/0x1b
    Feb 14 19:56:32 localhost kernel: [33463.643013] firefox D 00000001009754ed 0 21236 3760 0x00000000
    Feb 14 19:56:32 localhost kernel: [33463.643016] ffff88010fa9faf8 0000000000000082 909ebc1d00000000 f51132db428b9987
    Feb 14 19:56:32 localhost kernel: [33463.643020] ffff8801e12e0720 ffff88010fa9ffd8 ffff88010fa9ffd8 ffff88010fa9ffd8
    Feb 14 19:56:32 localhost kernel: [33463.643023] ffff880230dc1c80 ffff8801e12e0720 d0dd241a332b7c43 f2522d91f47ddf2c
    Feb 14 19:56:32 localhost kernel: [33463.643027] Call Trace:
    Feb 14 19:56:32 localhost kernel: [33463.643032] [<ffffffff81123ab9>] ? zone_statistics+0x99/0xc0
    Feb 14 19:56:32 localhost kernel: [33463.643036] [<ffffffff8110cdda>] ? get_page_from_freelist+0x32a/0x800
    Feb 14 19:56:32 localhost kernel: [33463.643040] [<ffffffff81425f4f>] schedule+0x3f/0x60
    Feb 14 19:56:32 localhost kernel: [33463.643043] [<ffffffff81427634>] __mutex_lock_slowpath+0x154/0x370
    Feb 14 19:56:32 localhost kernel: [33463.643046] [<ffffffff81427866>] mutex_lock+0x16/0x30
    Feb 14 19:56:32 localhost kernel: [33463.643050] [<ffffffff8135566b>] ? __alloc_skb+0x4b/0x240
    Feb 14 19:56:32 localhost kernel: [33463.643053] [<ffffffff813723d5>] rtnl_lock+0x15/0x20
    Feb 14 19:56:32 localhost kernel: [33463.643056] [<ffffffff813723f6>] rtnetlink_rcv+0x16/0x40
    Feb 14 19:56:32 localhost kernel: [33463.643060] [<ffffffff8138b8c9>] netlink_unicast+0x2d9/0x320
    Feb 14 19:56:32 localhost kernel: [33463.643063] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.643067] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
    Feb 14 19:56:32 localhost kernel: [33463.643071] [<ffffffff81112ecd>] ? lru_cache_add_lru+0x2d/0x50
    Feb 14 19:56:32 localhost kernel: [33463.643074] [<ffffffff811522eb>] ? __kmalloc+0x15b/0x1a0
    Feb 14 19:56:32 localhost kernel: [33463.643078] [<ffffffff81350d0b>] ? sk_prot_alloc+0x13b/0x290
    Feb 14 19:56:32 localhost kernel: [33463.643081] [<ffffffff8104f433>] ? __wake_up+0x53/0x70
    Feb 14 19:56:32 localhost kernel: [33463.643085] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
    Feb 14 19:56:32 localhost kernel: [33463.643088] [<ffffffff8134e62d>] sys_sendto+0x13d/0x190
    Feb 14 19:56:32 localhost kernel: [33463.643091] [<ffffffff811659a2>] ? fd_install+0x62/0x80
    Feb 14 19:56:32 localhost kernel: [33463.643094] [<ffffffff8134c6da>] ? sock_map_fd+0x2a/0x40
    Feb 14 19:56:32 localhost kernel: [33463.643098] [<ffffffff81429742>] system_call_fastpath+0x16/0x1b
    Feb 14 19:56:32 localhost kernel: [33463.643104] firefox D 00000001009754f7 0 21237 3760 0x00000000
    Feb 14 19:56:32 localhost kernel: [33463.643107] ffff88010fabbaf8 0000000000000082 355aa39e00000000 75f8c900f8fbcbe4
    Feb 14 19:56:32 localhost kernel: [33463.643111] ffff88018ca88000 ffff88010fabbfd8 ffff88010fabbfd8 ffff88010fabbfd8
    Feb 14 19:56:32 localhost kernel: [33463.643115] ffff880230dc1c80 ffff88018ca88000 43e474d088725910 67c3df0d120cd378
    Feb 14 19:56:32 localhost kernel: [33463.643118] Call Trace:
    Feb 14 19:56:32 localhost kernel: [33463.643122] [<ffffffff81425f4f>] schedule+0x3f/0x60
    Feb 14 19:56:32 localhost kernel: [33463.643125] [<ffffffff81427634>] __mutex_lock_slowpath+0x154/0x370
    Feb 14 19:56:32 localhost kernel: [33463.643128] [<ffffffff81427866>] mutex_lock+0x16/0x30
    Feb 14 19:56:32 localhost kernel: [33463.643132] [<ffffffff8135566b>] ? __alloc_skb+0x4b/0x240
    Feb 14 19:56:32 localhost kernel: [33463.643136] [<ffffffff813723d5>] rtnl_lock+0x15/0x20
    Feb 14 19:56:32 localhost kernel: [33463.643139] [<ffffffff813723f6>] rtnetlink_rcv+0x16/0x40
    Feb 14 19:56:32 localhost kernel: [33463.643142] [<ffffffff8138b8c9>] netlink_unicast+0x2d9/0x320
    Feb 14 19:56:32 localhost kernel: [33463.643146] [<ffffffff8138bc96>] netlink_sendmsg+0x2c6/0x320
    Feb 14 19:56:32 localhost kernel: [33463.643149] [<ffffffff8134c04e>] sock_sendmsg+0x10e/0x130
    Feb 14 19:56:32 localhost kernel: [33463.643152] [<ffffffff811522eb>] ? __kmalloc+0x15b/0x1a0
    Feb 14 19:56:32 localhost kernel: [33463.643156] [<ffffffff81350d0b>] ? sk_prot_alloc+0x13b/0x290
    Feb 14 19:56:32 localhost kernel: [33463.643159] [<ffffffff8104f433>] ? __wake_up+0x53/0x70
    Feb 14 19:56:32 localhost kernel: [33463.643163] [<ffffffff81168cc2>] ? fget_light+0x92/0x100
    Feb 14 19:56:32 localhost kernel: [33463.643166] [<ffffffff8134e62d>] sys_sendto+0x13d/0x190
    Feb 14 19:56:32 localhost kernel: [33463.643169] [<ffffffff811659a2>] ? fd_install+0x62/0x80
    Feb 14 19:56:32 localhost kernel: [33463.643172] [<ffffffff8134c6da>] ? sock_map_fd+0x2a/0x40
    Feb 14 19:56:32 localhost kernel: [33463.643176] [<ffffffff81429742>] system_call_fastpath+0x16/0x1b
    Last edited by Hohoho (2012-02-14 18:50:33)

  • Locked out of Apple ID AND lost Recovery Key for two-step verification

    Hey guys,
    Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
    The story:
    I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
    Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
    I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
    1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
    2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
    3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
    I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
    Has anyone else ran into this issue? If so, is your situation similar to mine?
    Thanks for any response!

    Hey everyone.
    It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
    Here's the rundown:
    Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
    A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
    Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
    This is where the catch for anybody who set up two-step verification is.
    According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
    So, that seems to be the gist of it. It does make sense, but here's my problem:
    Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
    "In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
    I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
    As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful.

  • I bought an audio book on iTunes and it charged me for two of the same book and downloaded two.  How do I get my money back for one of them?

    I purchased an audio book on iTunes store and was charged for two and downloaded two of the same book.  How do I get my money back for the second one?

    Try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    Note that audiobooks are currently a one-time only download from the store, so you may want to take a backup copy of it

  • Re : Client and project acquistation - SAP for Professional Services.

    Hi,
    Any one could please let me give the links for Client and project acquistation , It Service Management and Proposal and order Management scenarios in CRM for Professional Services IBU.
    Regards,
    Sathish Prabhu.

    Hi,
    Go through this link:
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    Please award points if it is useful for you.
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  • Practical and convenient to share one library for two users, or unwise?

    One iMac, two user profile logins. I've already gone through this with iTunes and with the help of the techs, have figured out the work around so that two users on one computer can share one set of music files. Without that trick, we'd be duplicating our music storage requirements.
    Same problem with iPhoto. Sure, my wife and I have some photos that we would keep separately I suppose, but really.. most of what we shoot would be better shared in one location. I read in the help files that you simply move the iPhoto Library to the Users\Shared folder and then change a setting in iPhoto.
    Is this practical and usable this way, or are there "gotchas" that the help file doesn't elaborate on?
    Is this reliable and safe for the data? What would you guys recommend. Thanks.
    - Rowan

    HI Rowan,
    I think I read in another one of your posts about maybe moving the iPhoto Library folder to an external. If you do, this library can be shared, but the external has to be set to "ignore permissions" if two users are going to be using the same library on the external. More info on this set up can be found in the documentation page of iPhoto Library Manager.
    Anyway, there is also a method using ACLs with Tiger that might work for you also.
    Here are the links I have for sharing ONE iPhoto Library between users.
    SHARING ONE IPHOTO LIBRARY BETWEEN USERS ON SAME MACHINE
    You can try one of these three methods:
    1- Use iPhoto Library Manager-the paid version
    The documentation page will give instructions on how it is done.
    2- Sharing one iPhoto library between several users on one machine
    3- Share an iPhoto Library in tiger Using ACL's
    4- I have also read about ShareAlike
    There is no other info on the site about how it works.
    I strongly urge anyone wanting to try any of the methods for sharing one iPhoto Library folder among more than one user to backup all iPhoto Library folders before attemptin anything.

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