Anyconnect not working for Mac OS X users

I have AnyConnect newly configured on my ASA 5550, running 8.2.x code; however, Mac users cannot connect using the Apple client, nor using the Cisco AnyConnect client - they are getting a "posture error" of some kind or the laptop is failing some kind of machine profiling.
Help - I have no Apple OS experience on this.
Thanks,
Marc

Thanks for your reply;
Here are the relevant parts of the ASA config:
crypto ipsec transform-set fdoe3desset esp-3des esp-md5-hmac
crypto ipsec transform-set doe-sha esp-3des esp-sha-hmac
crypto ipsec transform-set des-sha esp-des esp-sha-hmac
crypto ipsec transform-set remoteset esp-des esp-md5-hmac
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
crypto dynamic-map fdoedynmap 65530 set transform-set remoteset
crypto dynamic-map fdoedynmap 65530 set security-association lifetime seconds 7200
crypto map remotemap 65535 ipsec-isakmp dynamic fdoedynmap
crypto map remotemap interface outside
crypto ca trustpoint ASDM_TrustPoint0
enrollment terminal
subject-name ------------------
keypair doesslkey
crl configure
crypto ca trustpoint ASDM_TrustPoint1
enrollment terminal
subject-name --------------------
crl configure
crypto isakmp identity address
crypto isakmp enable outside
crypto isakmp policy 20
authentication pre-share
encryption des
hash md5
group 2
lifetime 3600
** snip **
crypto isakmp policy 70
authentication pre-share
encryption 3des
hash md5
group 1
lifetime 28800
crypto isakmp policy 65535
authentication pre-share
encryption 3des
hash sha
group 2
lifetime 86400
webvpn
enable outside
csd image disk0:/csd_3.6.6203-k9.pkg
csd enable
svc image disk0:/anyconnect-win-3.0.10055-k9.pkg 1
svc image disk0:/anyconnect-macosx-i386-3.1.00495-k9.pkg 2
svc image disk0:/anyconnect-linux-3.0.10055-k9.pkg 3
svc enable
group-policy fdoe_vpn internal
group-policy fdoe_vpn attributes
wins-server value xx.xx.xx.xx
dns-server value yy.yy.yy.yy
vpn-idle-timeout 240
vpn-session-timeout 720
vpn-tunnel-protocol IPSec svc
split-tunnel-policy tunnelspecified
split-tunnel-network-list value split
default-domain value fldoe.int
The user has an AnyConnect client installed on his Apple laptop; I wasn't aware that there was a component that needed to be installed in the ASA for AnyConnect clients to work. Am I confusing AnyConnect with another web SSL VPN application for the ASA 5550?

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