Anyone recognise this error please

I have been trying to instal the software for my UPS., but every time I try I get this error message.......
Invocation of this java ap[plication has caused an invocation target exception, this application will now quit.
When I ask for details I get this...
java.lang.UnsatisfiedLinkError: getSpecialFolderJNI     at com.zerog.ia.platform.Sys.getSpecialFolderJNI(Native Method)     at com.zerog.ia.platform.Sys.getSpecialFolder(Unknown Source)     at ZeroGas.a(Unknown Source)     at com.zerog.ia.installer.util.magicfolders.AbstractWin32MF.b(Unknown Source)     at com.zerog.ia.installer.util.magicfolders.MagicFolder.initializeAllMagicFolderPaths(Unknown Source)     at com.zerog.ia.installer.Main.d(Unknown Source)     at com.zerog.ia.installer.Main.c(Unknown Source)     at com.zerog.ia.installer.Main.main(Unknown Source)     at java.lang.reflect.Method.invoke(Native Method)     at com.zerog.lax.LAX.launch(Unknown Source)     at com.zerog.lax.LAX.main(Unknown Source)
I have tried turning off my antivirus and firewall but that does no good.
Appreciate some help on this please.
edenworkshops                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

You are missing a DLL or linked library. You need the UPS DLL (in Windows) in your System32 directory. For Unix, I think it only needs to be on your library path.
- Saish

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