APEX SEND EMAIL FUNCTION NOT SENDING EMAIL

Question

Hi All,
For some reason that I can't figure out is not send any email... Could yo please help me to find it?
DECLARE
CreationDate date;
ClosureDate date;
IncidentsQty NUMBER;
Tool varchar(100);
BEGIN
SELECT COUNT(STUCK_RELATED_TO_PROBLEM) into IncidentsQty
FROM INCIDENTS
WHERE STUCK_RELATED_TO_PROBLEM = :P57_INCIDENT_ID;
SELECT IDATE  INTO CreationDate
FROM PROBLEMS
WHERE ID = :P57_INCIDENT_ID;
SELECT CDATE  INTO ClosureDate
FROM PROBLEMS
WHERE ID = :P57_INCIDENT_ID;
SELECT TOOL  INTO Tool
FROM PROBLEMS
WHERE ID = :P57_INCIDENT_ID;
EXCEPTION
WHEN NO_DATA_FOUND
THEN
APEX_MAIL.send(
p_to =>  '[email protected]',
p_from => :app_user,
p_body => 'SERVICE DESK NOTIFICATIONS: NEW UPDATE HAS BEEN REPORTED INTO AN PROBLEM',
p_body_html => '<p>The details of the problem closed are the following: <br>
<p>Creation date: ' || CreationDate || ' <br>
Closure date:  '|| ClosureDate ||'<br>
Incidents Qty: '|| IncidentsQty ||'<br>
Observations: '|| :P57_IUPDATE ||'</p><br>
p_SUBJ => 'The problem for the tool ' || TOOL || ' (ID# '|| :P57_INCIDENT_ID ||') has been closed.',
p_cc => '',
p_bcc => NULL ,
p_replyto => NULL
END;

Answer 1

Hello Bernardo,
>
For some reason that I can't figure out is not send any email... Could yo please help me to find it?
>
Please do provide necessary information so the picture about your problem is clear for the forum members.
The blog post by one of the eminent person working with Oracle Technologies @Tom Kyte might help:
http://tkyte.blogspot.in/2005/06/how-to-ask-questions.html
Now coming to your posted procedure snippet:
APEX_MAIL.send (
p_to =>  '[email protected]',
p_from => :app_user,
p_body => 'SERVICE DESK NOTIFICATIONS: NEW UPDATE HAS BEEN REPORTED INTO AN PROBLEM',
p_body_html => '<p>The details of the problem closed are the following: <br>
<p>Creation date: ' || CreationDate || ' <br>
Closure date:  '|| ClosureDate ||'<br>
Incidents Qty: '|| IncidentsQty ||'<br>
Observations: '|| :P57_IUPDATE ||'</p><br>',
p_SUBJ => 'The problem for the tool ' || TOOL || ' (ID# '|| :P57_INCIDENT_ID ||') has been closed.',
p_cc => '',
p_bcc => NULL ,
p_replyto => NULL
);As you have not given APEX Version information I will go with APEX Version Application Express 4.2.0.00.27.
I would recommend you to go through the documentation of [url http://docs.oracle.com/cd/E37097_01/doc/doc.42/e35127/apex_mail.htm#CIHDIEJI]APEX_MAIL to help you debug the problem.
This is what i want you to check with your email configuration:
<ul>
<li>Have you configured the email settings on the Instance Settings page.
Refer: http://docs.oracle.com/cd/E37097_01/doc/doc.42/e35129/adm_mg_service_set.htm#BEJBCEEH</li>
<li>Have you checked the configuration works fine? You can use the examples given in the documentation of APEX_MAIL.SEND Procedure.
Refer: http://docs.oracle.com/cd/E37097_01/doc/doc.42/e35127/apex_mail.htm#CHDDAAJE
Note: User SQL Commands from your APEX Workspace for this purpose.
Also after sending email check for the error in APEX_MAIL_QUEUE or APEX_MAIL_LOG using query:
-- Check whether the mail has been queued
SELECT *
   FROM APEX_MAIL_QUEUE;
-- Push the mail for delivery
BEGIN
  APEX_MAIL.PUSH_QUEUE;
END;
-- Check whether the mail has been delivered without any error
-- check for MAIL_SEND_ERROR column
SELECT *
   FROM APEX_MAIL_LOG;</li>
<li>Are you using Oracle Database Release 11.1 or higher version ? If yes then you have to configure network services to enable the host to send email. Refer: http://docs.oracle.com/cd/E37097_01/doc/doc.42/e35125/sec_admin_ssl.htm#HTMDB12006</li>
<li>Are you invoking the APEX_MAIL procedures through a database package? If yes then you have to set the SECURITY_GROUP_ID.
Refer the starting of APEX_MAIL documentation.
Use the following code before invoking APEX_MAIL procedures:
p_app_id should be the Application Number of your APEX application.
for c1 in (
   select workspace_id
     from apex_applications
    where application_id = p_app_id )
loop
   apex_util.set_security_group_id(p_security_group_id =>
c1.workspace_id);
end loop;</li>
</ul>
This is what i find doubting about the code snippet:
<ul>
<li>Is APP_USER passing valid email ID?</li>
<li>Note the usage of utl_tcp.crlf in the APEX_MAIL.SEND procedure examples in the documentation.</li>
<li>Why have you passed empty string to the parameter p_cc ? Note that empty string is not equal to NULL.</li>
<li>Instead of passing data directly to the parameters you can use variables, assign data to variables and pass variables instead.</li>
</ul>
In order to get accurate/appropriate response you should include at least following information with your question:
<ul>
<li>Full APEX version</li>
<li>Full Database version</li>
<li>APEX Web server architecture (EPG, OHS or APEX listener)</li>
<li>Browser(s) and version(s) used</li>
<li>Operating system with version, architecture(32/64)</li>
</ul>
The above information will help the forum members to ascertain the problem context and post most relevant response.
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Please mark the reply as helpful or correct as this will help other members on the forum with similar question.
Hope it helps!
Regards,
Kiran