Apostophe shown as ? in PDF

Hi
We are using BI Publisher 10.1.3.3 version to generate reports. When an apostophe used as a text in the layout e.g. 'Applicant's info:', when the report is run, it shows as 'Applicant?s info:' in PDF.
In fact this problem applies to all the special characters like - (dash), ? (interrogation mark), double quotes, single quotes.
Can someone help us on sorting this out?
Kind regards,
Aparna

Hi
Checked the report again by changing font to 'Arial'. But, it still does not work.
Please note that we are using BIP (10.1.3.3) java APIs by integrating them in Oracle Forms to launch the reports. We are not using BIP server as a product on its own.
Kind regards,
Aparna

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