App 523 error

hi i am trying to fix my disabled sisters bb curve. its giving me a app 523 error keeps on loading. i did download the os application program to fix this. But as i choose start it ask for a pin and from there i cannot do aneything. i ever disconnect the battery plugged in bb by usb to my laptop but still my laptop dont pick upp the bb. Please help.
Debbie

Hi and Welcome to the Community!
When it requests this pin, what exactly does the screen say?
If it says something like "Enter Device Password" and gives a counter like "1/10", then what it's asking for is the user-created device lock password. If such a password has been created on the device, then it is necessary to also enter it when connecting the device to the computer. You need to ask your sister what her device lock password is.
On the other hand, if the screen displays something different, then the answer would likewise be different, and we'd need to know from you exactly what the screen says.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Hi and Welcome to the Forums!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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