App.mailmsg causing Adobe X to crash

I have designed a form in Adobe Acrobat.  The form is passed along a workflow using email.  The users wanted a combination of action emails (contain the form) and update emails that are just text.  In order to send the update emails I am using the app.mailmsg command in my submit button.  As I was developing the form I was using Adobe Acrobat Pro 9, and Adobe Reader 9 to test and had no problems.
Recently one of the users of the form tried using it with Adobe Reader X and the form crashed when she clicked submit.  The error is:
Adobe Reader has stopped working
A problem caused the program to stop working correctly.  Please close the program.
This error only happens in Adobe Reader X and when I comment out the app.mailmsg line the form works fine.  I have even tried removing the dynamic values for email and subject, but it doesn't make a difference.  It crashes no matter what.
Has anyone else experienced problems with app.mailmsg in Reader X?

You assume correctly.  I am using app.mailMsg.
That is some very interesting information.  All my users were using Adobe Reader 9.4.1, and some just recently went to X (myself included to test).  I had never seen this error before Reader X.  An even stranger thing is that I have been testing all morning to recreate the problem, and as of right now I can't get the most recent version of the form to throw the error in Reader X.
Do you know of another way to send an email from Adobe without attaching the form, that is compatible with Reader?

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    0x02bd6116 0x45000 + 45682966
    4   com.google.Chrome.framework  
    0x02bbc1ba 0x45000 + 45576634
    5   com.google.Chrome.framework  
    0x02bb8628 0x45000 + 45561384
    6   com.google.Chrome.framework  
    0x02bbc2fb 0x45000 + 45576955
    7   com.google.Chrome.framework  
    0x02bb0498 0x45000 + 45528216
    8   com.google.Chrome.framework  
    0x02bb0aeb 0x45000 + 45529835
    9   com.google.Chrome.framework  
    0x00c4e86c 0x45000 + 12621932
    10  com.google.Chrome.framework  
    0x00c50129 0x45000 + 12628265
    11  com.google.Chrome.framework  
    0x00731d28 0x45000 + 7261480
    12  com.google.Chrome.framework  
    0x0073216d 0x45000 + 7262573
    13  com.google.Chrome.framework  
    0x006fd205 0x45000 + 7045637
    14  com.apple.CoreFoundation 
    0x90c5304f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
    15  com.apple.CoreFoundation 
    0x90c52a79 __CFRunLoopDoSources0 + 233
    16  com.apple.CoreFoundation 
    0x90c78826 __CFRunLoopRun + 934
    17  com.apple.CoreFoundation 
    0x90c7801a CFRunLoopRunSpecific + 378
    18  com.apple.CoreFoundation 
    0x90c77e8b CFRunLoopRunInMode + 123
    19  com.apple.HIToolbox      
    0x9794af5a RunCurrentEventLoopInMode + 242
    20  com.apple.HIToolbox      
    0x9794acc9 ReceiveNextEventCommon + 374
    21  com.apple.HIToolbox      
    0x9794ab44 BlockUntilNextEventMatchingListInMode + 88
    22  com.apple.AppKit         
    0x9627f93a _DPSNextEvent + 724
    23  com.apple.AppKit         
    0x9627f16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    24  com.apple.AppKit         
    0x962755cc -[NSApplication run] + 855
    25  com.google.Chrome.framework  
    0x006fd5c1 0x45000 + 7046593
    26  com.google.Chrome.framework  
    0x006fd0fc 0x45000 + 7045372
    27  com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    28  com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    29  com.google.Chrome.framework  
    0x001c0691 0x45000 + 1554065
    30  com.google.Chrome.framework  
    0x02a893b0 0x45000 + 44319664
    31  com.google.Chrome.framework  
    0x02a89ec3 0x45000 + 44322499
    32  com.google.Chrome.framework  
    0x02a86ef1 0x45000 + 44310257
    33  com.google.Chrome.framework  
    0x0061723b 0x45000 + 6103611
    34  com.google.Chrome.framework  
    0x00616600 0x45000 + 6100480
    35  com.google.Chrome.framework  
    0x00047449 ChromeMain + 41
    36  com.google.Chrome        
    0x0003ef78 main + 24
    37  com.google.Chrome        
    0x0003ef55 0x3e000 + 3925
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x961169ae kevent + 10
    1   libdispatch.dylib        
    0x97d1cc71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib        
    0x97d1c7a9 _dispatch_mgr_thread + 53
    Thread 2:: NetworkConfigWatcher
    0   libsystem_kernel.dylib   
    0x961137d2 mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x96112cb0 mach_msg + 68
    2   com.apple.CoreFoundation 
    0x90c72f79 __CFRunLoopServiceMachPort + 185
    3   com.apple.CoreFoundation 
    0x90c7895f __CFRunLoopRun + 1247
    4   com.apple.CoreFoundation 
    0x90c7801a CFRunLoopRunSpecific + 378
    5   com.apple.CoreFoundation 
    0x90c77e8b CFRunLoopRunInMode + 123
    6   com.apple.Foundation     
    0x9090fbb6 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
    7   com.google.Chrome.framework  
    0x006fd42f 0x45000 + 7046191
    8   com.google.Chrome.framework  
    0x006fd0fc 0x45000 + 7045372
    9   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    10  com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    11  com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    12  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    13  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    14  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    15  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    16  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 3:: DnsConfigService
    0   libsystem_kernel.dylib   
    0x961169ae kevent + 10
    1   com.google.Chrome.framework  
    0x0076a8c6 0x45000 + 7493830
    2   com.google.Chrome.framework  
    0x00768549 0x45000 + 7484745
    3   com.google.Chrome.framework  
    0x006fc662 0x45000 + 7042658
    4   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    5   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    6   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    7   com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    8   com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    9   com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    10  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    11  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 4:: AudioThread
    0   libsystem_kernel.dylib   
    0x961137d2 mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x96112cb0 mach_msg + 68
    2   com.apple.CoreFoundation 
    0x90c72f79 __CFRunLoopServiceMachPort + 185
    3   com.apple.CoreFoundation 
    0x90c7895f __CFRunLoopRun + 1247
    4   com.apple.CoreFoundation 
    0x90c7801a CFRunLoopRunSpecific + 378
    5   com.apple.CoreFoundation 
    0x90c77e8b CFRunLoopRunInMode + 123
    6   com.apple.Foundation     
    0x9090fbb6 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
    7   com.google.Chrome.framework  
    0x006fd42f 0x45000 + 7046191
    8   com.google.Chrome.framework  
    0x006fd0fc 0x45000 + 7045372
    9   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    10  com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    11  com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    12  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    13  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    14  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    15  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    16  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 5:: CrShutdownDetector
    0   libsystem_kernel.dylib   
    0x96116dba __read + 10
    1   com.google.Chrome.framework  
    0x001c1fa6 0x45000 + 1560486
    2   com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    3   libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    4   libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 6:: Chrome_DBThread
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b6095 pthread_cond_wait$UNIX2003 + 71
    3   com.google.Chrome.framework  
    0x00753548 0x45000 + 7398728
    4   com.google.Chrome.framework  
    0x00753a7b 0x45000 + 7400059
    5   com.google.Chrome.framework  
    0x00753916 0x45000 + 7399702
    6   com.google.Chrome.framework  
    0x007346b1 0x45000 + 7272113
    7   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    8   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    9   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    10  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    11  com.google.Chrome.framework  
    0x02a9391f 0x45000 + 44362015
    12  com.google.Chrome.framework  
    0x02a93aa3 0x45000 + 44362403
    13  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    14  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    15  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    16  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 7:: Chrome_WebKitThread
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b6095 pthread_cond_wait$UNIX2003 + 71
    3   com.google.Chrome.framework  
    0x00753548 0x45000 + 7398728
    4   com.google.Chrome.framework  
    0x00753a7b 0x45000 + 7400059
    5   com.google.Chrome.framework  
    0x00753916 0x45000 + 7399702
    6   com.google.Chrome.framework  
    0x007346b1 0x45000 + 7272113
    7   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    8   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    9   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    10  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    11  com.google.Chrome.framework  
    0x02a9394f 0x45000 + 44362063
    12  com.google.Chrome.framework  
    0x02a93ab1 0x45000 + 44362417
    13  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    14  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    15  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    16  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 8:: Chrome_FileThread
    0   libsystem_kernel.dylib   
    0x961169ae kevent + 10
    1   com.google.Chrome.framework  
    0x0076a8c6 0x45000 + 7493830
    2   com.google.Chrome.framework  
    0x00768549 0x45000 + 7484745
    3   com.google.Chrome.framework  
    0x006fc741 0x45000 + 7042881
    4   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    5   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    6   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    7   com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    8   com.google.Chrome.framework  
    0x02a9397f 0x45000 + 44362111
    9   com.google.Chrome.framework  
    0x02a93abf 0x45000 + 44362431
    10  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    11  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    12  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    13  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 9:: Chrome_FileUserBlockingThread
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b6095 pthread_cond_wait$UNIX2003 + 71
    3   com.google.Chrome.framework  
    0x00753548 0x45000 + 7398728
    4   com.google.Chrome.framework  
    0x00753a7b 0x45000 + 7400059
    5   com.google.Chrome.framework  
    0x00753916 0x45000 + 7399702
    6   com.google.Chrome.framework  
    0x007346b1 0x45000 + 7272113
    7   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    8   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    9   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    10  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    11  com.google.Chrome.framework  
    0x02a939af 0x45000 + 44362159
    12  com.google.Chrome.framework  
    0x02a93acd 0x45000 + 44362445
    13  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    14  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    15  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    16  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 10:: Chrome_ProcessLauncherThread
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b6095 pthread_cond_wait$UNIX2003 + 71
    3   com.google.Chrome.framework  
    0x00753548 0x45000 + 7398728
    4   com.google.Chrome.framework  
    0x00753a7b 0x45000 + 7400059
    5   com.google.Chrome.framework  
    0x00753916 0x45000 + 7399702
    6   com.google.Chrome.framework  
    0x007346b1 0x45000 + 7272113
    7   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    8   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    9   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    10  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    11  com.google.Chrome.framework  
    0x02a939df 0x45000 + 44362207
    12  com.google.Chrome.framework  
    0x02a93adb 0x45000 + 44362459
    13  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    14  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    15  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    16  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 11:: Chrome_CacheThread
    0   libsystem_kernel.dylib   
    0x961169ae kevent + 10
    1   com.google.Chrome.framework  
    0x0076a8c6 0x45000 + 7493830
    2   com.google.Chrome.framework  
    0x00768549 0x45000 + 7484745
    3   com.google.Chrome.framework  
    0x006fc741 0x45000 + 7042881
    4   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    5   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    6   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    7   com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    8   com.google.Chrome.framework  
    0x02a93a0f 0x45000 + 44362255
    9   com.google.Chrome.framework  
    0x02a93ae9 0x45000 + 44362473
    10  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    11  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    12  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    13  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 12:: Chrome_IOThread
    0   libsystem_kernel.dylib   
    0x961169ae kevent + 10
    1   com.google.Chrome.framework  
    0x0076a8c6 0x45000 + 7493830
    2   com.google.Chrome.framework  
    0x00768549 0x45000 + 7484745
    3   com.google.Chrome.framework  
    0x006fc741 0x45000 + 7042881
    4   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    5   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    6   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    7   com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    8   com.google.Chrome.framework  
    0x02a93a3f 0x45000 + 44362303
    9   com.google.Chrome.framework  
    0x02a93af7 0x45000 + 44362487
    10  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    11  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    12  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    13  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 13:: NetworkConfigWatcher
    0   libsystem_kernel.dylib   
    0x961137d2 mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x96112cb0 mach_msg + 68
    2   com.apple.CoreFoundation 
    0x90c72f79 __CFRunLoopServiceMachPort + 185
    3   com.apple.CoreFoundation 
    0x90c7895f __CFRunLoopRun + 1247
    4   com.apple.CoreFoundation 
    0x90c7801a CFRunLoopRunSpecific + 378
    5   com.apple.CoreFoundation 
    0x90c77e8b CFRunLoopRunInMode + 123
    6   com.apple.Foundation     
    0x9090fbb6 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
    7   com.google.Chrome.framework  
    0x006fd42f 0x45000 + 7046191
    8   com.google.Chrome.framework  
    0x006fd0fc 0x45000 + 7045372
    9   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    10  com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    11  com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    12  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    13  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    14  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    15  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    16  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 14:: Proxy resolver
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b6095 pthread_cond_wait$UNIX2003 + 71
    3   com.google.Chrome.framework  
    0x00753548 0x45000 + 7398728
    4   com.google.Chrome.framework  
    0x00753a7b 0x45000 + 7400059
    5   com.google.Chrome.framework  
    0x00753916 0x45000 + 7399702
    6   com.google.Chrome.framework  
    0x007346b1 0x45000 + 7272113
    7   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    8   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    9   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    10  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    11  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    12  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    13  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    14  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 15:: MediaStreamDeviceThread
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b6095 pthread_cond_wait$UNIX2003 + 71
    3   com.google.Chrome.framework  
    0x00753548 0x45000 + 7398728
    4   com.google.Chrome.framework  
    0x00753a7b 0x45000 + 7400059
    5   com.google.Chrome.framework  
    0x00753916 0x45000 + 7399702
    6   com.google.Chrome.framework  
    0x007346b1 0x45000 + 7272113
    7   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    8   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    9   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    10  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    11  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    12  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    13  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    14  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 16:: BrowserWatchdog
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b60e0 pthread_cond_timedwait$UNIX2003 + 70
    3   com.google.Chrome.framework  
    0x00753627 0x45000 + 7398951
    4   com.google.Chrome.framework  
    0x00753a54 0x45000 + 7400020
    5   com.google.Chrome.framework  
    0x007346eb 0x45000 + 7272171
    6   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    7   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    8   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    9   com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    10  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    11  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    12  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    13  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 17:
    0   libsystem_kernel.dylib   
    0x961137d2 mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x96112cb0 mach_msg + 68
    2   com.google.Chrome.framework  
    0x02b4d31a 0x45000 + 45122330
    3   com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    4   libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    5   libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 18:: BrowserBlockingWorker1/54019
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b60e0 pthread_cond_timedwait$UNIX2003 + 70
    3   com.google.Chrome.framework  
    0x00753627 0x45000 + 7398951
    4   com.google.Chrome.framework  
    0x007584a9 0x45000 + 7419049
    5   com.google.Chrome.framework  
    0x00757a3d 0x45000 + 7416381
    6   com.google.Chrome.framework  
    0x0075a8ca 0x45000 + 7428298
    7   com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    8   libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    9   libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 19:: NetworkConfigWatcher
    0   libsystem_kernel.dylib   
    0x961137d2 mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x96112cb0 mach_msg + 68
    2   com.apple.CoreFoundation 
    0x90c72f79 __CFRunLoopServiceMachPort + 185
    3   com.apple.CoreFoundation 
    0x90c7895f __CFRunLoopRun + 1247
    4   com.apple.CoreFoundation 
    0x90c7801a CFRunLoopRunSpecific + 378
    5   com.apple.CoreFoundation 
    0x90c77e8b CFRunLoopRunInMode + 123
    6   com.apple.Foundation     
    0x9090fbb6 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
    7   com.google.Chrome.framework  
    0x006fd42f 0x45000 + 7046191
    8   com.google.Chrome.framework  
    0x006fd0fc 0x45000 + 7045372
    9   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    10  com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    11  com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    12  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    13  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    14  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    15  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    16  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 20:: Proxy resolver
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b6095 pthread_cond_wait$UNIX2003 + 71
    3   com.google.Chrome.framework  
    0x00753548 0x45000 + 7398728
    4   com.google.Chrome.framework  
    0x00753a7b 0x45000 + 7400059
    5   com.google.Chrome.framework  
    0x00753916 0x45000 + 7399702
    6   com.google.Chrome.framework  
    0x007346b1 0x45000 + 7272113
    7   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    8   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    9   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    10  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    11  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    12  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    13  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    14  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 21:: Chrome_SafeBrowsingThread
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b6095 pthread_cond_wait$UNIX2003 + 71
    3   com.google.Chrome.framework  
    0x00753548 0x45000 + 7398728
    4   com.google.Chrome.framework  
    0x00753a7b 0x45000 + 7400059
    5   com.google.Chrome.framework  
    0x00753916 0x45000 + 7399702
    6   com.google.Chrome.framework  
    0x007346b1 0x45000 + 7272113
    7   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    8   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    9   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    10  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    11  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    12  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    13  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    14  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 22:: BrowserBlockingWorker2/57859
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b60e0 pthread_cond_timedwait$UNIX2003 + 70
    3   com.google.Chrome.framework  
    0x00753627 0x45000 + 7398951
    4   com.google.Chrome.framework  
    0x007584a9 0x45000 + 7419049
    5   com.google.Chrome.framework  
    0x00757a3d 0x45000 + 7416381
    6   com.google.Chrome.framework  
    0x0075a8ca 0x45000 + 7428298
    7   com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    8   libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    9   libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 23:: Chrome_HistoryThread
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b60e0 pthread_cond_timedwait$UNIX2003 + 70
    3   com.google.Chrome.framework  
    0x00753627 0x45000 + 7398951
    4   com.google.Chrome.framework  
    0x00753a54 0x45000 + 7400020
    5   com.google.Chrome.framework  
    0x007346eb 0x45000 + 7272171
    6   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    7   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    8   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    9   com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    10  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    11  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    12  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    13  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 24:: Chrome_SyncThread
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b60e0 pthread_cond_timedwait$UNIX2003 + 70
    3   com.google.Chrome.framework  
    0x00753627 0x45000 + 7398951
    4   com.google.Chrome.framework  
    0x00753a54 0x45000 + 7400020
    5   com.google.Chrome.framework  
    0x007346eb 0x45000 + 7272171
    6   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    7   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    8   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    9   com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    10  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    11  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    12  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    13  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 25:: Chrome_PasswordStore_Thread
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b6095 pthread_cond_wait$UNIX2003 + 71
    3   com.google.Chrome.framework  
    0x00753548 0x45000 + 7398728
    4   com.google.Chrome.framework  
    0x00753a7b 0x45000 + 7400059
    5   com.google.Chrome.framework  
    0x00753916 0x45000 + 7399702
    6   com.google.Chrome.framework  
    0x007346b1 0x45000 + 7272113
    7   com.google.Chrome.framework  
    0x007317b0 0x45000 + 7260080
    8   com.google.Chrome.framework  
    0x007470d1 0x45000 + 7348433
    9   com.google.Chrome.framework  
    0x0073152a 0x45000 + 7259434
    10  com.google.Chrome.framework  
    0x0075b071 0x45000 + 7430257
    11  com.google.Chrome.framework  
    0x0075b10d 0x45000 + 7430413
    12  com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    13  libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    14  libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 26:: BrowserBlockingWorker3/78339
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b60e0 pthread_cond_timedwait$UNIX2003 + 70
    3   com.google.Chrome.framework  
    0x00753627 0x45000 + 7398951
    4   com.google.Chrome.framework  
    0x007584a9 0x45000 + 7419049
    5   com.google.Chrome.framework  
    0x00757a3d 0x45000 + 7416381
    6   com.google.Chrome.framework  
    0x0075a8ca 0x45000 + 7428298
    7   com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    8   libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    9   libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 27:: WorkerPool/88591
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x95130280 _pthread_cond_wait + 833
    2   libsystem_c.dylib        
    0x951b60e0 pthread_cond_timedwait$UNIX2003 + 70
    3   com.google.Chrome.framework  
    0x00753627 0x45000 + 7398951
    4   com.google.Chrome.framework  
    0x0075d15f 0x45000 + 7438687
    5   com.google.Chrome.framework  
    0x0075d65c 0x45000 + 7439964
    6   com.google.Chrome.framework  
    0x007574e5 0x45000 + 7415013
    7   libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    8   libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 28:
    0   libsystem_kernel.dylib   
    0x961160ee __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x9512e0ac _pthread_workq_return + 45
    2   libsystem_c.dylib        
    0x9512de79 _pthread_wqthread + 448
    3   libsystem_c.dylib        
    0x95115d2a start_wqthread + 30
    Thread 29:: CVDisplayLink
    0   libsystem_kernel.dylib   
    0x961158e2 __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x951302e9 _pthread_cond_wait + 938
    2   libsystem_c.dylib        
    0x95130572 pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreVideo      
    0x94c98fd7 CVDisplayLink::waitUntil(unsigned long long) + 297
    4   com.apple.CoreVideo      
    0x94c9805c CVDisplayLink::runIOThread() + 658
    5   com.apple.CoreVideo      
    0x94c97db2 startIOThread(void*) + 160
    6   libsystem_c.dylib        
    0x9512b5b7 _pthread_start + 344
    7   libsystem_c.dylib        
    0x95115d4e thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x00000000  ecx: 0x7ce8e400  edx: 0x7ce97cc0
      edi: 0x7e9844e0  esi: 0x00000001  ebp: 0xbffc0688  esp: 0xbffc0680
       ss: 0x00000023  efl: 0x00000282  eip: 0x00711447   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x09907000
    Logical CPU: 2
    Binary Images:
       0x3e000 -
    0x3eff3 +com.google.Chrome (28.0.1500.95 - 1500.95) <1F14C17E-910C-3A38-B8EA-4D3868359AF3> /Applications/Google Chrome.app/Contents/MacOS/Google Chrome
       0x45000 -  0x40f1f1f +com.google.Chrome.framework (28.0.1500.95 - 1500.95) <AFF7EFEF-A842-3ED5-8795-987BB0D2F0F4> /Applications/Google Chrome.app/Contents/Versions/28.0.1500.95/Google Chrome Framework.framework/Google Chrome Framework
    0x441e000 -  0x44e7ff3  com.apple.Bluetooth (4.1.4 - 4.1.4f2) <09A08285-00DD-3F8A-995B-18E2BF86E14B> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
    0x4538000 -  0x4542fff  com.apple.CoreBluetooth (100.6 - 1) <3562A2BD-DDB4-337B-BD98-A89D24109094> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/Frameworks/CoreBlue tooth.framework/Versions/A/CoreBluetooth
    0x58f4000 -  0x5901ff3  com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
    0x5943000 -  0x5952ff7 +com.google.Keystone.Registration (1.1.0 - 1.1.0.3659) <2379CBDF-65AB-246D-D5F4-3A450D457F42> /Applications/Google Chrome.app/Contents/Versions/28.0.1500.95/Google Chrome Framework.framework/Frameworks/KeystoneRegistration.framework/KeystoneRegistrat ion
    0x59a6000 -  0x59abfff  com.apple.audio.AppleHDAHALPlugIn (2.3.7 - 2.3.7fc4) <903097A8-3922-3BF8-8B82-8BD1D831F6E7> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x7eed000 -  0x7eedfff +cl_kernels (???) <E37CAD34-CEF6-4542-8D4B-22D7EC0F5AD6> cl_kernels
    0x7f13000 -  0x7f14ff5 +cl_kernels (???) <4E8CD9D8-7F8F-4424-8A2E-EF38A1E6C8AD> cl_kernels
    0x85d4000 -  0x85dcffd  libcldcpuengine.dylib (2.2.16) <0BE2D018-66CC-3F69-B8F1-7A81EEEE09F4> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
    0x85e3000 -  0x8675fff  unorm8_bgra.dylib (2.2.16) <1298D118-0B14-3F3D-B2CA-348A1C67183E> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
    0x97a5000 -  0x97a9fff  com.apple.IOAccelerator (74.5.1 - 74.5.1) <CB7CDE62-DAEC-35AF-8ADB-3271AA2DF921> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
    0x9bd5000 -  0x9bdffff  libGPUSupportMercury.dylib (8.9.2) <302EC167-66A3-3E12-8416-F03F50CA96D9> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupportMercury.dylib
    0xa4da000 -  0xa66effa  GLEngine (8.9.2) <73F967E8-16C2-3FB2-8C04-293EB038952D> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0xa6a5000 -  0xa826fff  libGLProgrammability.dylib (8.9.2) <B7AFCCD1-7FA5-3071-9F11-5161FFA2076C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0xa858000 -  0xaca5ff3  com.apple.driver.AppleIntelHD4000GraphicsGLDriver (8.12.47 - 8.1.2) <5B46A344-20F2-3C75-9D42-D13092E6BB81> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
    0xb1f7000 -  0xb222ff7  GLRendererFloat (8.9.2) <96FF25EA-1BC3-3FBA-85B6-08CC9F1D2077> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
    0x8fe3d000 - 0x8fe6fe57  dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
    0x90007000 - 0x9006bff3  libstdc++.6.dylib (56) <79A6B148-08F6-30C6-9B31-6183A6295290> /usr/lib/libstdc++.6.dylib
    0x9006c000 - 0x9006efff  com.apple.securityhi (4.0 - 55002) <15E9B9BC-108F-3416-A0A7-A321A85081F7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x9006f000 - 0x900deffb  com.apple.Heimdal (3.0 - 2.0) <964D9952-B0F2-34F6-8265-1823C0D5EAB8> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x900df000 - 0x90121ffb  com.apple.RemoteViewServices (2.0 - 80.6) <AE962502-4539-3893-A2EB-9D384652AEAC> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
    0x90122000 - 0x901b4ffb  libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x901bd000 - 0x901f8fef  libGLImage.dylib (8.9.2) <9D41F71E-E927-3767-A856-55480E20E9D9> /System/Library/Frameworks/OpenGL.fr

    Here's the report from EtreCheck:
    Hardware Information:
              Mac mini (Late 2012)
              Mac mini - model: Macmini6,1
              1 2.5 GHz Intel Core i5 CPU: 2 cores
              16 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 768 MB
    System Software:
              OS X 10.8.4 (12E55) - Uptime: 0 days 0:11:37
    Disk Information:
              APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 499.25 GB (213.98 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Western Digital My Passport 0730 500.07 GB
                        disk2s1 (disk2s1) <not mounted>: 209.7 MB
                        Time Machine Backup (disk2s2) /Volumes/Time Machine Backup: 499.73 GB (52.94 GB free)
              Microsoft Microsoft® Digital Media Pro Keyboard
              Western Digital  External HDD     250.06 GB
                        Backups (disk1s1) /Volumes/Backups: 250.06 GB (60.58 GB free)
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.microsoft.driver.MicrosoftKeyboard          (8.2)
              com.microsoft.driver.MicrosoftKeyboardUSB          (8.2)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.carbonite.launchd.carbonitedaemon.plist
    Launch Agents:
              [loaded] com.carbonite.launchd.carbonitealerts.plist
              [loaded] com.carbonite.launchd.carbonitestatus.plist
    User Launch Agents:
              [loaded] com.google.keystone.agent.plist
              [loaded] com.macupdate.desktop5.scanner.plist
    User Login Items:
              iTunesHelper
              ChronoSyncBackgrounder
              NZBVortex Helper
              TransmitMenu
              Dropbox
              PhotoStream2Folder
              Spark Daemon
              XMenu
              AudioSwitcher
              Alfred 2
              MicrosoftKeyboardHelper
              witchdaemon
              SpeechSynthesisServer
              RightZoom
    3rd Party Preference Panes:
              Carbonite
              Flash Player
              Microsoft Keyboard
              Witch
    Internet Plug-ins:
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              JavaAppletPlugin.plugin
              QuickTime Plugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Top Processes by CPU:
                   9%          VoiceOver
                   7%          ChronoSyncBackgrounder
                   2%          WindowServer
                   2%          EtreCheck
                   1%          coreaudiod
                   1%          CarboniteDaemon
                   0%          fontd
                   0%          diskmanagementd
                   0%          Dropbox
                   0%          warmd
    Top Processes by Memory:
              98 MB    mds
              82 MB    Finder
              82 MB    Dropbox
              82 MB    VoiceOver
              49 MB    com.apple.dock.extra
              49 MB    Alfred 2
              49 MB    CalendarAgent
              49 MB    loginwindow
              49 MB    SystemUIServer
              49 MB    PhotoStream2Folder
    Virtual Memory Statistics
              12.40 GB           Free RAM
              1.56 GB  Active RAM
              213 MB   Inactive RAM
              1.83 GB  Wired RAM
              347 MB   Page-ins
              0 B      Page-outs

  • Adobe Illustrator CC crashes immediately upon startup.

    Here is the Error Message I get when Illustrator CC crashes:
    Adobe Illustrator CC has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    Here is the information from the Event Viewer:
    Log Name:      Application
    Source:        Application Error
    Date:          27/12/2013 1:01:20 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Gateway-PC
    Description:
    Faulting application name: Illustrator.exe, version: 17.0.0.260, time stamp: 0x528213c9
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000000000000
    Faulting process id: 0xfb0
    Faulting application start time: 0x01cf0325313b855c
    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
    Faulting module path: unknown
    Report Id: 8166a13d-6f18-11e3-a40c-f80f41143746
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-12-27T17:01:20.000000000Z" />
        <EventRecordID>80074</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gateway-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Illustrator.exe</Data>
        <Data>17.0.0.260</Data>
        <Data>528213c9</Data>
        <Data>unknown</Data>
        <Data>0.0.0.0</Data>
        <Data>00000000</Data>
        <Data>c0000005</Data>
        <Data>0000000000000000</Data>
        <Data>fb0</Data>
        <Data>01cf0325313b855c</Data>
        <Data>C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe</Data>
        <Data>unknown</Data>
        <Data>8166a13d-6f18-11e3-a40c-f80f41143746</Data>
      </EventData>
    </Event>

    I can not even open illustrator at this time - crashes every time. I need to delete the auto-activation suitcase plugin.
    See crash log:
    Process:         Adobe Illustrator [728]
    Path:            /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         18.0.0 (18.0.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [177]
    Responsible:     Adobe Illustrator [728]
    User ID:         501
    Date/Time:       2014-07-09 14:59:36.996 -0500
    OS Version:      Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  0F24DF3E-90F1-583B-58A0-97FA560B1D14
    Crashed Thread:  0  Main Thread  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5f3ffff0
    VM Regions Near 0x7fff5f3ffff0:
        MALLOC_NANO            0000658000000000-0000658000200000 [ 2048K] rw-/rwx SM=PRV 
    --> STACK GUARD            00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL  stack guard for thread 0
        Stack                  00007fff5f400000-00007fff5fc00000 [ 8192K] rw-/rwx SM=COW  thread 0
    Thread 0 Crashed:: Main Thread  Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation       0x00007fff8fe9dded __CFToUTF8 + 13
    1   com.apple.CoreFoundation       0x00007fff8feb1659 CFStringEncodingUnicodeToBytes + 265
    2   com.apple.CoreFoundation       0x00007fff8fe7fb82 __CFStringEncodeByteStream + 3426
    3   com.apple.Foundation           0x00007fff8a346a41 -[NSString(NSStringOtherEncodings) getBytes:maxLength:usedLength:encoding:options:range:remainingRange:] + 241
    4   com.apple.Foundation           0x00007fff8a4a10ba -[NSSimpleCString getBytes:maxLength:usedLength:encoding:options:range:remainingRange:] + 194
    5   com.apple.Foundation           0x00007fff8a37c994 -[NSString(NSStringOtherEncodings) getCString:maxLength:encoding:] + 167
    6   com.apple.Foundation           0x00007fff8a33283f NSClassFromString + 149
    7   com.extensis.AutoActivationPlugin.AI18 0x00000001418bf83e -[NSApplication(Override) beginModalOverride:] + 46
    8   com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    9   com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    10  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    11  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    12  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    13  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    14  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    15  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    16  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    17  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    18  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    19  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    20  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    21  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    22  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    23  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    24  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    25  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    26  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    27  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    28  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    29  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    30  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    31  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    32  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    33  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    34  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    35  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    36  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    37  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    38  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    39  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    40  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    41  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    42  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    43  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    44  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    45  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    46  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    47  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    48  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    49  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    50  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    51  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495
    52  com.extensis.AutoActivationPlugin.AI18 0x00000001418bf9ff -[NSApplication(Override) beginModalOverride:] + 495

  • Photoshop CS6 (and other Adobe applications) keep crashing

    The crashing started with the Retina update for Photoshop and Illustrator. At first the occasional crash happend, but now it's doing it litreally every 2 minutes! I don't think its a problem with my system since the issue started as soon as I got the Retina update and I've had no issues prior. If it helps I have the 2.3GHz Intel Core i7, 8GB 1600MHz RAM, Retina Macbook Pro with OS X version 10.8.2. I'm not sure if all of the Adobe applications are affected, but I know Photoshop, Illustrator and InDesign are.
    This is part of the "Problem Details" window that popped up after crashing:
    Process:         Adobe InDesign CS6 [5559]
    Path:            /Applications/Adobe/*/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
    Identifier:      com.adobe.InDesign
    Version:         8.0.1.406 (8010)
    Code Type:       X86 (Native)
    Parent Process:  launchd [142]
    User ID:         501
    Date/Time:       2012-12-26 13:45:03.257 +0000
    OS Version:      Mac OS X 10.8.2 (12C3012)
    Report Version:  10
    Sleep/Wake UUID: 4857A87C-2FDB-41B8-A339-ADEF1D1113E7
    Interval Since Last Report:          24089 sec
    Crashes Since Last Report:           3
    Per-App Interval Since Last Report:  1440 sec
    Per-App Crashes Since Last Report:   3
    Anonymous UUID:                      51687551-0733-F076-F725-67BCD812A3AC
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe/*/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
        __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe/*/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
    This really needs to be fixed, if anyone has a solution please let me know, it's making my A-levels impossible to do!
    Thanks
    EDIT: I've noticed that when I press the T key in InDesign to bring up the type tool, the application crashes. Trying this in Photoshop it doesn't! Very strange.

    We can't help you with InDesign crashes in this forum.
    And to figure out the cause of a crash, we'd need to see the entire crash report, not just the first few lines.
    But you should make sure that all the applicaitons are up to date.

  • Really need help with AME Adobe Media Encoder crash on startup.

    Hey all, this is my first time posting in these forums.
    I have Adobe Design Premium and need to use the included Media Encoder for a project I'm working on.  It opened well the first time, and I started converting a file - at which point it crashed.  Since then, when I start it, it shows the startup / loading image, but once finished opening disappears and closes itself.  I've tried reinstallig, no dice.  I also read the plugin log files (My Documents > Adobe > Adobe Media Encoder > Log Files) - nothing out of the ordinary.
    Very stuck and very frustrated - any suggestions would be really appreciated.
    Thanks!

    Hi Michael. Without more information about output settings, the project, the computer, etc, I can't speculate on the cause of the initial crash. I can, however, offer a suggestion as to why the app is now failing to launch: the initial crash may have corrupted the application settings. If you delete those settings, or otherwise hide them from AME, then the app will create fresh settings on the next launch.
    Windows Vista & Win 7: C:\Users\<<yourUserName>>\AppData\Roaming\Adobe\Adobe Media Encoder\<<yourCreativeSuiteVersion>>*
    Windows XP (from distant memory): C:\Documents and Settings\<<yourUserName>>\Local Settings\Application Data\Adobe\Adobe Media Encoder\<<yourCreativeSuiteVersion>>
    Mac: <<partition>>\Library\Preferences\Adobe\Adobe Media Encoder\<<yourCreativeSuiteVersion>>
    *On Windows 7 & Vista, if you can't see the App Data folder, you'll need to set Windows Explorer to show hidden files and folders: Tools>Folder Options>View tab.
    If this does the trick to get AME running again, and if it again crashes on you, please provide as much information as you can about the project, export settings, system, etc.

  • How To Prevent Adobe Flash Player crashes

    What causes Adobe Flash Player to crash and what can I do to prevent it?  Thanks.

    Well going by your standards then the blackberry playbook is just as useless since there is no native contacts app or email app.  If you want that you will also have to have a blackberry phone that is capable of tethering using the blackberry bridge app (if allowed by AT&amp;T and Verizon since that would be another fee technically you might be charged for since you will be tethering your phone to you tablet).
    Funny how I and many others are able to get by using the iPad and we don't have flash.  The majority of people if the want to view flash will try Skyfire, iSwifter, Cloudbrowse, or will look to see if there is an app already dedicated to that thing you want to watch, like ABC Player or CNN.
    Hey if doesn't work for you then it doesn't work for you.  I am not trying to come off as an Apple fanboy, just trying to make sure you are informed about your product and what options are out there. 
    Would it be nice if flash was allowed native......sure.  But it isn't so you can either get rid of the product, get an app that supports it (we are talking about spending $2 - $4) or go buy something else and hope your happy with it as well.  You can't please everyone.  Apple has chosen their stance and as you can see by sales numbers they aren't hurting.  Infact i just read about a week or so ago on Gizmodo.com that alot of the other tablet making companies are cutting back on the number of units they will be making due to low sales or projected low sales (you can thank the iPad sales for that).  Your one purchase isn't going to impact them that much.  Instead, someone else will be standing in line behind you ready and happy to get their apple product.

  • Copying text to the clipboard in AVDocDidOpen event handler causes Acrobat 9 to crash

    I'm trying to copy the filename of a document to the clipboard in a plugin with my AVDocDidOpen event handler.  It works for the first file opened; however when a second file is opened, Acrobat crashes.  The description in the application event log is: "Faulting application acrobat.exe, version 9.1.0.163, faulting module gdi32.dll, version 5.1.2600.5698, fault address 0x000074cc."
    I've confirmed that the specific WIN32 function that causes this to happen is SetClipboardData(CF_TEXT, hText);  When that line is commented out and remaining code is left unchanged, Adobe doesn't crash.
    Is there an SDK function that I should be using instead of WIN32's SetClipboardData()?  Alternately, are there other SDK functions that I need to call be before or after I call SetClipboardData()
    Bill Erickson

    Leonard,
    I tried it with both "DURING, HANDLER, END_HANDLER" and "try catch," as shown below.  However, it doesn't crash in the event handler; it crashes later, so the HANDLER/catch block is never hit.
    The string that's passed to SetClipboardData() is good, because I'm able to paste it into the filename text box of the print dialog when I try to create the "connector line" PDF.  I also got rid of all the string manipulation and tried to pass a zero-length string to the clipboard but it still crashes.
    Here's the code:
    ACCB1 void ACCB2 CFkDisposition::myAVDocDidOpenCallback(AVDoc doc, Int32 error, void *clientData)
        PDDoc pdDoc = AVDocGetPDDoc(doc);
        char* pURL = ASFileGetURL(PDDocGetFile(annotDataRec->thePDDoc));
        if (pURL)    {
            if (strstr(pURL, "file://") && strstr(pURL, "Reviewed.pdf")) {
                // Opened from file system so copy filename to clipboard for connector line report
                char myURL[1000];
                strcpy(myURL, pURL);
                ASfree(pURL);    // Do this before we allocate a Windows handle just in case Windows messes with this pointer
                pURL = NULL;
                HGLOBAL hText = GlobalAlloc(GMEM_MOVEABLE, 1000);
                if (hText)    {
                    try
                        // Skip path info and go right to filename
                        char *pText = (char *)GlobalLock(hText);
                        char *pWork = strrchr(myURL,'/');
                        if (pWork)    {
                            strcpy(pText, pWork+1);
                        } else {
                            strcpy(pText, myURL);
                        char *pEnd = pText + strlen(pText);    // Get null terminator address
                        // Replace "%20" in filename with " "
                        pWork = strstr(pText, "%20");
                        while (pWork)    {
                            *pWork = ' ';
                            memmove(pWork+1, pWork+3, (pEnd - (pWork+2)));
                            pWork = strstr(pText, "%20");
                        // Append a new file extension
                        pWork = strstr(pText, ".pdf");
                        *pWork = 0;    // truncate the string before ".pdf"
                        strcat(pWork,".Connectors.pdf");
                        GlobalUnlock(hText);     // Must do this BEFORE SetClipboardData()
                        // Write it to the clipboard
                        OpenClipboard(NULL);
                        EmptyClipboard();
                        SetClipboardData(CF_TEXT, hText);     // Here's the culprit
                        CloseClipboard();
                        GlobalFree(hText);
                    } catch (char * str) {
                        AVAlertNote(str);
            if (pURL)
                ASfree(pURL);

  • Error installing Adobe Air Runtime - "Adobe AIR Installer" crashes (mac)

    Hi!
    My previous version of Adobe AIR was 4.0 and was working fine. However, a recent app needed a later version but I cannot seem to be able to install it. Every time I run the installer, it seems to work just fine, no error is reported. However, the AIR is not installed and crashes with following report:
    Process:         Adobe AIR Installer [1726]
    Path:            /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
    Identifier:      Adobe AIR Installer
    Version:         14.0 (14.0.0.178)
    Code Type:       X86 (Native)
    Parent Process:  Adobe AIR Installer [1720]
    Responsible:     Adobe AIR Installer [1720]
    User ID:         0
    Date/Time:       2014-09-03 17:17:45.637 +0200
    OS Version:      Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  B6EEA3E4-D95F-CACE-6CE8-757652EEB415
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    *** CFEqual() called with NULL second argument ***
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation       0x9be5118c CFEqual + 348
    1   com.apple.CoreFoundation       0x9beb4f67 __CFPasteboardCopyData + 3415
    2   com.apple.CoreFoundation       0x9beb4205 CFPasteboardCopyData + 53
    3   com.apple.HIToolbox           0x9705f0a1 isPrefsGetDefaultAsciiKeyboardLayout + 174
    4   com.apple.HIToolbox           0x9705eabc isPrefsCreateCacheFromEnabledAndDefaultInputSources + 23
    5   com.apple.HIToolbox           0x9705e47d islGetInputSourceListWithAdditions + 143
    6   com.apple.HIToolbox           0x9705e3d1 TSMGetInputSourceCountWithFilteredAdditions + 44
    7   com.apple.HIToolbox           0x9705d7e2 TISCreateInputSourceList + 101
    8   com.apple.HIToolbox           0x9705d1c1 SyncHandwritingHotKey + 148
    9   com.apple.HIToolbox           0x9705c128 _FirstEventTime + 1349
    10  com.apple.HIToolbox           0x9705ba82 RunCurrentEventLoopInMode + 40
    11  com.apple.HIToolbox           0x9705b777 ReceiveNextEventCommon + 163
    12  com.apple.HIToolbox           0x9705b6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
    13  com.apple.AppKit               0x9111e349 _DPSNextEvent + 1602
    14  com.apple.AppKit               0x9111d870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    15  com.apple.AppKit               0x9111015c -[NSApplication run] + 727
    16  com.adobe.AIR                 0x05202d8c 0x5200000 + 11660
    17  com.adobe.AIR                 0x0520318e 0x5200000 + 12686
    18  libobjc.A.dylib               0x93e4b2af -[NSObject performSelector:withObject:] + 70
    19  com.adobe.air.Installer       0x00002eb1 RuntimeAppMain(char const*, int) + 256
    20  com.adobe.air.Installer       0x00002fa0 main + 60
    21  com.adobe.air.Installer       0x00002571 start + 53
    Thread 1:
    0   libsystem_kernel.dylib         0x91d2d046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x96fd3dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x96fd7cce start_wqthread + 30
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x91d2d992 kevent64 + 10
    1   libdispatch.dylib             0x91eae899 _dispatch_mgr_invoke + 238
    2   libdispatch.dylib             0x91eae532 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib         0x91d2d046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x96fd3dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x96fd7cce start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib         0x91d2d046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x96fd3dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x96fd7cce start_wqthread + 30
    Thread 5:: BackgroundThread
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e053c 0x5200000 + 5113148
    4   com.adobe.AIR                 0x0551fafb 0x5200000 + 3275515
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34
    Thread 6:: BackgroundThread
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e053c 0x5200000 + 5113148
    4   com.adobe.AIR                 0x0551fafb 0x5200000 + 3275515
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34
    Thread 7:: BackgroundThread
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e053c 0x5200000 + 5113148
    4   com.adobe.AIR                 0x0551fafb 0x5200000 + 3275515
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34
    Thread 8:: BackgroundThread
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e053c 0x5200000 + 5113148
    4   com.adobe.AIR                 0x0551fafb 0x5200000 + 3275515
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34
    Thread 9:: ScriptTimeout
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6c25 pthread_cond_timedwait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e05ae 0x5200000 + 5113262
    4   com.adobe.AIR                 0x05789de2 0x5200000 + 5807586
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34

    Hi!
    My previous version of Adobe AIR was 4.0 and was working fine. However, a recent app needed a later version but I cannot seem to be able to install it. Every time I run the installer, it seems to work just fine, no error is reported. However, the AIR is not installed and crashes with following report:
    Process:         Adobe AIR Installer [1726]
    Path:            /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
    Identifier:      Adobe AIR Installer
    Version:         14.0 (14.0.0.178)
    Code Type:       X86 (Native)
    Parent Process:  Adobe AIR Installer [1720]
    Responsible:     Adobe AIR Installer [1720]
    User ID:         0
    Date/Time:       2014-09-03 17:17:45.637 +0200
    OS Version:      Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  B6EEA3E4-D95F-CACE-6CE8-757652EEB415
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    *** CFEqual() called with NULL second argument ***
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation       0x9be5118c CFEqual + 348
    1   com.apple.CoreFoundation       0x9beb4f67 __CFPasteboardCopyData + 3415
    2   com.apple.CoreFoundation       0x9beb4205 CFPasteboardCopyData + 53
    3   com.apple.HIToolbox           0x9705f0a1 isPrefsGetDefaultAsciiKeyboardLayout + 174
    4   com.apple.HIToolbox           0x9705eabc isPrefsCreateCacheFromEnabledAndDefaultInputSources + 23
    5   com.apple.HIToolbox           0x9705e47d islGetInputSourceListWithAdditions + 143
    6   com.apple.HIToolbox           0x9705e3d1 TSMGetInputSourceCountWithFilteredAdditions + 44
    7   com.apple.HIToolbox           0x9705d7e2 TISCreateInputSourceList + 101
    8   com.apple.HIToolbox           0x9705d1c1 SyncHandwritingHotKey + 148
    9   com.apple.HIToolbox           0x9705c128 _FirstEventTime + 1349
    10  com.apple.HIToolbox           0x9705ba82 RunCurrentEventLoopInMode + 40
    11  com.apple.HIToolbox           0x9705b777 ReceiveNextEventCommon + 163
    12  com.apple.HIToolbox           0x9705b6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
    13  com.apple.AppKit               0x9111e349 _DPSNextEvent + 1602
    14  com.apple.AppKit               0x9111d870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    15  com.apple.AppKit               0x9111015c -[NSApplication run] + 727
    16  com.adobe.AIR                 0x05202d8c 0x5200000 + 11660
    17  com.adobe.AIR                 0x0520318e 0x5200000 + 12686
    18  libobjc.A.dylib               0x93e4b2af -[NSObject performSelector:withObject:] + 70
    19  com.adobe.air.Installer       0x00002eb1 RuntimeAppMain(char const*, int) + 256
    20  com.adobe.air.Installer       0x00002fa0 main + 60
    21  com.adobe.air.Installer       0x00002571 start + 53
    Thread 1:
    0   libsystem_kernel.dylib         0x91d2d046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x96fd3dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x96fd7cce start_wqthread + 30
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x91d2d992 kevent64 + 10
    1   libdispatch.dylib             0x91eae899 _dispatch_mgr_invoke + 238
    2   libdispatch.dylib             0x91eae532 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib         0x91d2d046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x96fd3dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x96fd7cce start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib         0x91d2d046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x96fd3dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x96fd7cce start_wqthread + 30
    Thread 5:: BackgroundThread
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e053c 0x5200000 + 5113148
    4   com.adobe.AIR                 0x0551fafb 0x5200000 + 3275515
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34
    Thread 6:: BackgroundThread
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e053c 0x5200000 + 5113148
    4   com.adobe.AIR                 0x0551fafb 0x5200000 + 3275515
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34
    Thread 7:: BackgroundThread
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e053c 0x5200000 + 5113148
    4   com.adobe.AIR                 0x0551fafb 0x5200000 + 3275515
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34
    Thread 8:: BackgroundThread
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e053c 0x5200000 + 5113148
    4   com.adobe.AIR                 0x0551fafb 0x5200000 + 3275515
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34
    Thread 9:: ScriptTimeout
    0   libsystem_kernel.dylib         0x91d2c7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x96fd4d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib       0x96fd6c25 pthread_cond_timedwait$UNIX2003 + 71
    3   com.adobe.AIR                 0x056e05ae 0x5200000 + 5113262
    4   com.adobe.AIR                 0x05789de2 0x5200000 + 5807586
    5   com.adobe.AIR                 0x056e033d 0x5200000 + 5112637
    6   com.adobe.AIR                 0x056e03ab 0x5200000 + 5112747
    7   com.adobe.AIR                 0x056e01d2 0x5200000 + 5112274
    8   libsystem_pthread.dylib       0x96fd25fb _pthread_body + 144
    9   libsystem_pthread.dylib       0x96fd2485 _pthread_start + 130
    10  libsystem_pthread.dylib       0x96fd7cf2 thread_start + 34

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