ACSM files cause Adobe Digital Editions to crash

So, I've been reading these forums trying to find an answer, but I haven't read about someone with the same problem. (If you know of a discussion where a solution was already posted, please link me if possible.) So, I decided to post this issue and see if anyone has some ideas about what to do.
I'm running OS 10.6.8 and the most recent Adobe Digital Editions. ADE can open/download some acsm files perfectly fine. However, for many, the application unexpectedly quits as soon as I try to open the acsm file. I know it's not the file, since I can send the file to someone else who uses the same computer and ADE version, and he can open the acsm just fine. I also know it's probably not ADE itself or my connection/firewall/etc., since I can open/download other acsm files perfectly fine. However, there seems to be a large number of acsm files that simply won't work for me and cause ADE to quit unexpectedly. Like I said, these same files work for someone else running the same version of ADE. Where should I look for the problem? These are not public library books. I do research at a graduate school, and these are ebooks that my school has paid for (the tech people there have been unable to help me). The person I sent the acsm files to test is not part of the institution, and yet he can still open the acsm files that I downloaded but can't open. So, I don't think it has to do with authorization either.
Does anyone have some trobleshooting suggestions beyond what I've just enumerated? Yes, I have uninstalled it and redownloaded it several times, along with essentially every other suggestion I've read on the forums, and still, many acsm files simply cause ADE to unexpectedly quit. If someone really wants, I can paste the entire error message that's given when it unexpectedly quits.
Thanks for any help.

I have the 4.0.3 version and when i open the ACSM I get the "fulfilling license" window and then it crashes.  i have uninstalled, reinstalled, authorized & deauthorized ADE.  I tried to use my Overdrive account ID to authorize ADE, but when i downloaded a book, i got an error message so i deauthorized and authorized under my ADE.  i have a mac with OX SY Yosemite version 10.10.2 .
Process:               Adobe Digital Editions [12973]
Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Identifier:            com.adobe.adobedigitaleditions.app
Version:               4.0.3 (1)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Digital Editions [12973]
User ID:               501
Date/Time:             2015-02-20 10:33:19.660 -0500
OS Version:            Mac OS X 10.10.2 (14C109)
Report Version:        11
Anonymous UUID:        12261240-CB1F-1125-6265-AEEA6B04C483
Sleep/Wake UUID:       9E40FE2A-46A7-4649-A29D-12D9E6739466
Time Awake Since Boot: 220000 seconds
Time Since Wake:       3500 seconds
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
    __TEXT                 0000000102350000-0000000102bbc000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.adobedigitaleditions.app 0x00000001025e63a9 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355
1   ePub3.dylib                   0x000000010362eebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339
2   ePub3.dylib                   0x00000001036312fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125
3   ePub3.dylib                   0x000000010362fffd ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 437
4   ePub3.dylib                   0x00000001035e564a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270
5   ePub3.dylib                   0x00000001035f5f9a ePub3::ManifestItem::ReferencedDocument() const + 176
6   ePub3.dylib                   0x00000001035d82b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118
7   ePub3.dylib                   0x00000001035e03c7 ePub3::Package::Unpack() + 26647
8   com.adobe.adobedigitaleditions.app 0x0000000102683362 BookContainer::OpenFile(ePub3::string const&) + 2222
9   com.adobe.adobedigitaleditions.app 0x0000000102683c2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43
10  com.adobe.adobedigitaleditions.app 0x00000001025e5029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007
11  ePub3.dylib                   0x00000001035baefb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793
12  ePub3.dylib                   0x00000001035d2f7c ePub3::Container::OpenContainer(ePub3::string const&) + 68
13  com.adobe.adobedigitaleditions.app 0x00000001024c717f dpdoc::Document::getPackageProps(char const*) + 311
14  com.adobe.adobedigitaleditions.app 0x00000001024018b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220
15  com.adobe.adobedigitaleditions.app 0x000000010235c554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104
16  com.adobe.adobedigitaleditions.app 0x000000010236c012 -[MainWindowController openBookInReadingView:errorString:] + 184
17  com.adobe.adobedigitaleditions.app 0x000000010236c379 -[MainWindowController onReadInMainWindow:] + 264
18  com.apple.CoreFoundation       0x00007fff8be63cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
19  com.apple.CoreFoundation       0x00007fff8bd55244 _CFXNotificationPost + 3140
20  com.apple.Foundation           0x00007fff8443ec31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
21  com.adobe.adobedigitaleditions.app 0x0000000102392bd4 -[FulfillmentTaskManager onLibraryItemDidAdd:] + 97
22  com.apple.CoreFoundation       0x00007fff8be63cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
23  com.apple.CoreFoundation       0x00007fff8bd55244 _CFXNotificationPost + 3140
24  com.apple.Foundation           0x00007fff8443ec31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
25  com.adobe.adobedigitaleditions.app 0x0000000102361699 -[LibraryViewController onRecordAdded:recordHandle:] + 488
26  com.adobe.adobedigitaleditions.app 0x000000010236cb76 -[AppDelegate onCallBack:param1:param2:] + 209
27  com.adobe.adobedigitaleditions.app 0x00000001026741dd dplib::LibraryImpl::itemSaved(uft::sref<dplib::ContentRecordImpl> const&) + 239
28  com.adobe.adobedigitaleditions.app 0x00000001026760ad dplib::WriteFileCallback<dplib::ContentRecordImpl>::invoke(dp::Unknown*) + 47
29  com.adobe.adobedigitaleditions.app 0x000000010247f792 dpio::FileWriter::bytesReady(unsigned long, dp::Data const&, bool) + 408
30  com.adobe.adobedigitaleditions.app 0x000000010247a237 dpio::DataStream::requestBytes(unsigned long, unsigned long) + 121
31  com.adobe.adobedigitaleditions.app 0x000000010247a182 dpio::DataStream::requestInfo() + 158
32  com.adobe.adobedigitaleditions.app 0x000000010247f3e9 dpio::FileWriter::write(dpio::Partition*, dp::String const&, dpio::Stream*, dp::Callback*) + 147
33  com.adobe.adobedigitaleditions.app 0x0000000102673e10 dplib::LibraryImpl::saveContentRecord(dplib::ContentRecordImpl*) + 964
34  com.adobe.adobedigitaleditions.app 0x0000000102670fa9 dplib::LibraryImpl::saveDirtyContentRecords() + 107
35  com.adobe.adobedigitaleditions.app 0x000000010247b108 dptimer::MultiplexedTimerProvider::timerFired(dptimer::Timer*) + 74
36  com.adobe.adobedigitaleditions.app 0x00000001023f9f3f -[TimerHandler timerFireMethod:] + 45
37  com.apple.Foundation           0x00007fff844a2db3 __NSFireTimer + 95
38  com.apple.CoreFoundation       0x00007fff8bdfab64 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
39  com.apple.CoreFoundation       0x00007fff8bdfa7f3 __CFRunLoopDoTimer + 1059
40  com.apple.CoreFoundation       0x00007fff8be6ddbd __CFRunLoopDoTimers + 301
41  com.apple.CoreFoundation       0x00007fff8bdb7288 __CFRunLoopRun + 2024
42  com.apple.CoreFoundation       0x00007fff8bdb6858 CFRunLoopRunSpecific + 296
43  com.apple.HIToolbox           0x00007fff8c95daef RunCurrentEventLoopInMode + 235
44  com.apple.HIToolbox           0x00007fff8c95d86a ReceiveNextEventCommon + 431
45  com.apple.HIToolbox           0x00007fff8c95d6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
46  com.apple.AppKit               0x00007fff87e79f81 _DPSNextEvent + 964
47  com.apple.AppKit               0x00007fff87e79730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
48  com.apple.AppKit               0x00007fff87e6d593 -[NSApplication run] + 594
49  com.apple.AppKit               0x00007fff87e58a14 NSApplicationMain + 1832
50  com.adobe.adobedigitaleditions.app 0x0000000102351604 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x00007fff87e0c232 kevent64 + 10
1   libdispatch.dylib             0x00007fff908fba6a _dispatch_mgr_thread + 52
Thread 2:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib         0x00007fff87e064de mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff87e0564f mach_msg + 55
2   com.apple.CoreFoundation       0x00007fff8bdb7b34 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation       0x00007fff8bdb6ffb __CFRunLoopRun + 1371
4   com.apple.CoreFoundation       0x00007fff8bdb6858 CFRunLoopRunSpecific + 296
5   com.apple.CFNetwork           0x00007fff8a17bc80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6   com.apple.Foundation           0x00007fff844a490a __NSThread__main__ + 1345
7   libsystem_pthread.dylib       0x00007fff8c115268 _pthread_body + 131
8   libsystem_pthread.dylib       0x00007fff8c1151e5 _pthread_start + 176
9   libsystem_pthread.dylib       0x00007fff8c11341d thread_start + 13
Thread 3:
0   libsystem_kernel.dylib         0x00007fff87e064de mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff87e0564f mach_msg + 55
2   com.apple.CoreFoundation       0x00007fff8bdb7b34 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation       0x00007fff8bdb6ffb __CFRunLoopRun + 1371
4   com.apple.CoreFoundation       0x00007fff8bdb6858 CFRunLoopRunSpecific + 296
5   com.apple.AppKit               0x00007fff87fdd33b _NSEventThread + 137
6   libsystem_pthread.dylib       0x00007fff8c115268 _pthread_body + 131
7   libsystem_pthread.dylib       0x00007fff8c1151e5 _pthread_start + 176
8   libsystem_pthread.dylib       0x00007fff8c11341d thread_start + 13
Thread 4:: com.apple.CFSocket.private
0   libsystem_kernel.dylib         0x00007fff87e0b3fa __select + 10
1   libsystem_pthread.dylib       0x00007fff8c115268 _pthread_body + 131
2   libsystem_pthread.dylib       0x00007fff8c1151e5 _pthread_start + 176
3   libsystem_pthread.dylib       0x00007fff8c11341d thread_start + 13
Thread 5:
0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13
Thread 6:
0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13
Thread 7:
0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13
Thread 8:
0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x00007fff5d8a81d8  rbx: 0x00007fff5d8a82a0  rcx: 0x00000000000186ee  rdx: 0x00000000000186ed
  rdi: 0x0000000000000000  rsi: 0x0000000000000008  rbp: 0x00007fff5d8a8270  rsp: 0x00007fff5d8a81a0
   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x00000000000130c0  r11: 0xffffffffffffff40
  r12: 0x00006080001c6378  r13: 0x0000608000223d60  r14: 0x0000000000000670  r15: 0x0000000000000000
  rip: 0x00000001025e63a9  rfl: 0x0000000000010202  cr2: 0x0000000000000000
Logical CPU:     1
Error Code:      0x00000004
Trap Number:     14

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    Hi
    PRS-T1/T2/T3 are not Adobe Digital Editions supported devices. (PRS-T1 contains, only, Adobe® Reader® Mobile software under license from Adobe Systems in order to be authorized on Adobe DRM).
    If you want to synchronize your e-reader device with PC’s contents, you have to use Reader for PC(Mac) software. (First you have to import ebooks on ReaderforPC and then synchronized with PRS-T1).
    Here all info:
    Reader For PC(Mac):
    http://esupport.sony.com/US/p/model-home.pl?mdl=PRST1&template_id=1&region_id=1&tab=download#/downlo...
    (select OS and then click on READER/EBOOK LIBRARY to download/install SW (or you can find an older version on PRS-T1 removable media named “SETTING”))
    “How to” and other info, PRS-T1’s manual:
    http://docs.esupport.sony.com/reader/PRST1/eng/index.html
    http://esupport.sony.com/US/p/model-home.pl?mdl=PRST1&LOC=3#/howtoTab
    The default folders on your PC, in order to find and import ebook files are:
    Adobe Digital Editions: C:\Users\[USER name]\Documents\My Digital Editions
    Reader for PC: C:\Users\[USER name]\Documents\My Books\Reader
    PRS-T1: removable media named “READER” READER(X\Sony_Reader\media\books
    Jannis

  • Adobe Digital Edition: Unable to Download E_Adept_Request_Expired (error msg)

    Trying to open a ebook ASCM file  in Adobe Digital Edition.  Unable to and receive the above error message.  Pls assist.  Thanks.

    Please refer to:
    Error: E_ADEPT_REQUEST_EXPIRED | Digital Editions

  • I can't transfer my library downloads from Adobe Digital Edition to my e-reader. It "quits unexpectedly" every time. Adobe: what is the solution?

    I can't transfer my library downloads from Adobe Digital Edition to my e-reader (Kobo Aura). It "quit unexpectedly every time. Adobe: what is the solution to this?

    please let us know, book type that you are trying to transfer (pdf or epub)
    you can check this at:
    1. Open the file in Adobe Digital Editions.
    2. Select the book that you are trying to transfer.
    3. Go to File -> Item Info
    4. Check Location.
    You will see the file extension (pdf or epub)
    Thanks

  • Sony Reader - Adobe Digital Editions DRMed books causing crashes

    Hi,
    Hopefully someone has seen this behaviour before and knows how to solve it.
    I'm in the UK with the UK version of the Sony PRS-505 eBook Reader which runs software version 1.2.00.18050. I've installed the Sony eBook Library and the Adobe Digital Editions (ADE) software on Windows XP and they both worked perfectly. The 'free' books that came with the Reader install just fine as do free books from places like feedbooks.com.
    However, when I want to buy a book, things go badly wrong. ADE sees the Reader and I can register it. I then tried to download a book from the Waterstones online store (Waterstones are the UK partner for Sony). The file transferred and looks fine inside ADE.
    However, when I copied the file to the Reader's internal memory and unplugged it from the computer, things began to go wrong. The spinning refresh icon appeared and the Reader reset, rebooted, up came the refresh icon, reset, reboot - and so on and on and on...
    I performed a hard reset on the Reader, re-registered it with ADE and tried installing the DRMed book on the SD card. After unplugging the Reader, it began to endlessly reboot just as before. Removing the card stopped the rebooting and the Reader behaved as normal. Delete the book from the card, plug it back in and the Reader is happy - so it's definitely something to do with the book or the DRM on the book. I've tried a couple of titles and each of them do the same thing.
    After pleading for help on a mobileread forum, another UK user has had exactly the same problem. He has had his Reader exchanged for another one but that too is crashing when he tries to use DRMed content.
    So has anyone here seen this problem? I'm completely stuck as Waterstones, from whom I've bought it are passing the buck to Sony and they are almost certainly going to pass it on to Adobe.
    Any help would be HUGELY appreciated.
    Thanks,
    Mike.

    Update Two:
    I zorched the Reader, then reloaded ALL content to a Memory Stick. Once this had completed it's initial scan, it would refresh in a couple of minutes when accessed with Sony's software, then detached from the computer.
    I next re-authorized the Reader and added a single protected book via ADE to the internal memory of the Reader, with the MS removed. This book was the only thing in the Reader. It loaded, but the Reader took a relatively long time to refresh after disconnect (like 25 seconds, with only one book). I can access the book without a problem.
    Next I installed the MS. It took about six or seven minutes, but it came up OK (about 200 books on there). After that I connected the Reader to the computer for a minute or two and then detached it. It completed the two refresh cycles in about 30 seconds (internal memory then the MS).
    Next I plugged it into the computer and accessed it with the Sony software. I then ejected it via the software and unplugged it and it's been stuck in a refresh cycle ever since. I expect it to crash if I wait long enough, but I'll probably pull the card after finishing this post.
    Something is happening to the Reader that is causing it to be VERY slow about scanning external memory after it's authorized by ADE.
    Next experiment is to see if what happens with just a dozen or so books only on the internal memory.
    UPDATE 3:
    So I put about a dozen books in the internal memory, no external cards. That refreshed in about 5 seconds after detaching from the Sony software. I then added four more protected books via ADE. Detaching from the computer after that the Reader took about two minutes to refresh the content (now only 16 books, 5 protected by ADE).
    Adding a few more books from the Sony software caused about a two minute refresh cycle. Next detach with Sony software was very fast (no changes, just listing the contents) as was one where I added a single file.
    I'll keep adding stuff to the internal memory to see what happens.
    Finally, I'd note that when the Reader hangs the spinning arrows are frozen, or only move once a minute or so, as opposed to spinning rapidly but for a long time.
    I think you can recreate this problem if you just load up an external memory device with a 150 or so books from your favorite public domain source, then start adding a few protected by ADE. Users with 650+ books have reported that it only takes their readers about three minutes to refresh the contents after unhooking the from the computer, so I'm pretty sure something is amiss here.
    Thanks again for looking at this. I can keep swapping stuff around manually, but I really liked having all my books on the Reader so I can pick and choose while on trips. Not being able to use the memory expansion is a significant drawback.

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