App Store review page error - "You must own this item ..." I do own it!?!

Recently when trying to review apps I very clearly do own and have already downloaded, both free and purchased I get the pop-up error "You must own this item to write a customer review. In order to write a customer review you must have purchased or downloaded it." I try to review anyway and it doesn't go through. I would like to be able to inform other App users as they inform me. It's very frustrating. I have reset the iphone, verified my password and account access, ensured my password is entered correctly, rebootoed the iphone, and still I can not leave reviews for Apps I own. Any ideas?

Thanks for the tips, Raleigh. I tried multiple ways to post a review (on my Mac before and after signing out/in on my iTunes account, verified that the app showed in my purchase history, on the iPhone where the app showed as Installed, etc.). I do this this is a bona fide issue with the App Store (among other issues, such as not connecting when tapping categories on the iPhone, but featured, top25, etc., buttons all worked). These have been intermittent over the past week.

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App store review page:billing add-country : i choose SL (Selangor). Error message: pls enter at most 3 letter or number for country. But there all is 2 letter. Cannot type ourself, all is preset. so can't create a review

App store review page:billing address - country : i choose SL (Selangor).
Error message: pls enter at most 3 letter or number for country.
But what i can choose is all in 2 letter. Cannot type ourself, all is preset. so can't create a review and cannot use my app id to download or update application.

madeline leo wrote:
App store review page:billing address - country : i choose SL (Selangor).
Error message: pls enter at most 3 letter or number for country.
But what i can choose is all in 2 letter. Cannot type ourself, all is preset. so can't create a review and cannot use my app id to download or update application.
Please enter at most 3 letters or numbers. Two letters is fine with that instruction.

ITunes will not open on my iPod touch - jumps to App Store review page

When I open iTunes on my 8gb iPod touch, it starts to load (you can see the 'music', 'video' 'search' etc options at the bottom) but before anything actually loads, the screen closes, and then re-opens always on an Angry Birds review page in the App Store. I can navigate away from this page to other areas in the Apps Store, but it is always the same when i try to launch iTunes.
I have double checked my iTunes on my computer (PC - running XP)and i am running 9.2.1.5 so i believe i am up to date. I can sync no problem on my computer and can see everything in iTunes when i'm connected to it. Oh, and iTunes tells me my iPod software is up to date.
I am hoping there is something i can try before having to revert back to factory settings. I have only had the iPod about 2 weeks. And i have tried shutting it off, turning it on, etc.
thanks!

- Try a reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next, restore from backup
- The try a restore to factory defaults/new iPod.

Unable to Leave App Store Review - Must have purchased it? (I have)

Now, I've seen this topic a little bit, but I don't want to go digging up old threads.
I am trying to review a free app that I have downloaded and fully updated, but whenever I try to post my review the app store tells me: "You must won this item to write a Customer Review"
This issue is being very frustrating .. has anyone solved it?

Have you looked at this previous discussion? I have not seen any recent discussions on this subject.
https://discussions.apple.com/thread/2665393?start=0&tstart=0

I cannot sign in. "This Apple ID has not yet been used with the iTunes Store. Please review your account information." I click "Review", next message "You must turn on cookies to continue.   Cookies must be enabled if you want to create or edit.. etc."

I applied and received an upgrade code to Redeem Mountain Lion for my new MBP.
I get this message when I try to Sign in to the App Store after entering the redemption content code, and also if I just try to "Sign In".   The first part of the error is true - I haven't used the AppleID with the iTunes store.
I received the upgrade code using this same AppleID, so I don't think I can use a different AppleID.
I also tried to re-create this appleID...(it was one suggestion I saw for this issue) It doesn't let me since the ID already exists...
The error is:
"This Apple ID has not yet been used with the iTunes Store. Please review your account information." I click "Review", next message "You must turn on cookies to continue.   Cookies must be enabled if you want to create or edit.. etc."
It's clearly not a cookie issue..   Stuck...

The first part of the error is true - I haven't used the AppleID with the iTunes store.
Try here > Using an existing Apple ID with the iTunes Store and Mac App Store
received the upgrade code using this same AppleID, so I don't think I can use a different AppleID.
Correct.
It's clearly not a cookie issue..
As for cookies. Quit the App Store. Now open the Finder. From the Finder menu bar click Go > Go to Folder.
Type this exactly as you see it here:   ~/Library/Cookies
Click Go the move the   com.apple.appstore.plist   file from the Cookies folder to the Trash.
Relaunch the App Store.

HT1338 App Store updates: Repeated Error message saying I must sign in, though I already did. , I click on update, Error message that I need to sign in to the same account I already signed in.

App Store updates: I sign in, my password is accepted, I click on update, and still get the error message that I need to sign in to the same account I already signed in at. What do I have to do to get my app updates?

Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
1. Follow the instructions in the Apple Support article linked below:
Mac App Store: Cannot update App Store purchases or updates do not seem available
2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
5. Triple-click the line below to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
Then repeat step 4.
6. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
7. Launch iTunes and select
Store ▹ Authorize This Computer
from the menu bar.
8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.
9. Contact Account and Billing Support on this page:
Apple - Mac App Store - Contact Support

App Store Review Error

Hi, This is my first time posting in one of these so cut me some slack if i put this in the wrong category. Anyway i recently created an apple ID via the website to download a free app so i went on my phone went through settings and put in my info (apple id/password) it then pops up with "This apple ID has not yet been used in the iTunes store. Tap Review to sign in, then review your account information." I was like okie dokie i tapped review it loaded for about 20-30 seconds then came to the screen where it asked what country are you in but when i tap the screen it just lags a little then a new screen pops up saying "Your session has timed out. Try again" and it happens every time i try to review, the only reason I'm even downloading the free app is because my other apps stopped working and ive heard downloading a random free app works. so help with either problem is highly appreciated. whoever helps me gets a cookie btw.

FYI: I solved the issue by logging into iTunes from my iMac, signing into my account & creating a nickname. I had never created a nickname before this. I then synced my iPad with iTunes. I am now able to post reviews from my iPad to the App Store without the error.

Can't load App Store on my macBook Pro. Error is; You cannont open the application "App Store" because it is not supported on this system. How can I upgrade App Store or download new version?

Can't load App Store on my macBook Pro. Error is; You cannont open the application "App Store" because it is not supported on this system. How can I upgrade App Store or download new version?

Problem now resolved as I upgraded to Snow Leopard 10.6. Seems App Store doesn't like anything previous to 10.6.

I have apple id but in this week i see this error : you must verify your payment info befor you can make purchases. please help me. i have not credit card but i buying apps with gift card. please help me

i have apple id but in this week i see this error : you must verify your payment info befor you can make purchases. please help me. i have not credit card but i buying apps with gift card. please help me

Why do you keep making multiple posts with this issue? You have now posted it three times in the last hour and have two different people helping you in two different threads!
https://discussions.apple.com/message/18606895
https://discussions.apple.com/message/18606685
This is bad internet manners.

App Store review error: enter nickname

I tried to write a review in the App Store today. After typing the review and submitting I got an error asking me to enter my nickname? I have never had to do this as I am reviewing from my iPad and already signed into the App Store with my apple ID. I don't see a place to enter my nickname either.? Am I just blind or missing something. I am accessing the App Store from iPad Air 2 iOS 8.1.3.

FYI: I solved the issue by logging into iTunes from my iMac, signing into my account & creating a nickname. I had never created a nickname before this. I then synced my iPad with iTunes. I am now able to post reviews from my iPad to the App Store without the error.

ITunesConnect error "You must choose a build."

I have successfully submitted my distribution app .zip using Application Loader. Now I am trying to select that build. iTunes Connect will not allow me to.
How can I remedy this, Bob Bringhurst? Bob Levine?
I get this error:
And yet, when I go to the select a build, I have no option to select.
This is driving me nuts. Your documentation is outdated and no longer guides your users through submitting to the app store. HOW DE WE UPLOAD TO THE APP STORE?!
Please help. Please.

Bob Bringhurst, Bob Levine - after much waiting in the Apple queue, our binary was rejected yesterday.
I am not sure what to do, or where the issue lies.
I am copying the message we received from Apple below, and attaching the screenshot they sent us.
What do you suggest we now do? Everything worked just fine on our provisioning app. Thank you
Binary Rejected
Apple
Sep 24, 2014 04:09 PM
Reasons
2.2: Apps that exhibit bugs will be rejected
----- 2.2 -----
We found that your app exhibited one or more bugs, when reviewed on iPad running iOS 8 and iPhone 5s running iOS 8, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines.
Specifically we found the app did not load once launched.
For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. When the DTS engineer follows up with you, please be ready to provide:
- complete details of your rejection issue(s)
- screenshots
- steps to reproduce the issue(s)
- symbolicated crash logs - if your issue results in a crash log
If you have difficulty reproducing a reported issue, please try testing the workflow as described in <https://developer.apple.com/library/ios/qa/qa1764/>Technical Q&A QA1764: How to reproduce a crash or bug that only App Review or users are seeing.Screenshot_0.png

IBook Store error message "you cannot update this item"

When my book was finally in the iBookstore, I purchased it, to see how the process works and if everything is ok for a potential customer. Turned out that I mad some minor mistakes, which I fixed (hopefully) and published an new Version (successfully, I guess). Now I need to update the purchased book to cheeck if everything is ok.
There IS an Update in the iBookstore, but trying to run the update ends up in an error message "you cannot update this item".
My fault? Not my fault? What to do?
Has anyone an idea?

It took quite a while to find this:
Dear xy,
Thank you for purchasing “Inside Apple”. A new version of the book is available to you at no charge.
Here is how to download the new version:
1) Tap the iBooks app on your iPad, iPhone or iPod touch. If you are already in the iBookstore, tap on “Library”.
2) Tap the “Edit” button.
3) Locate “Inside Apple”, tap “Edit” and then “Delete” to delete the book.
4) Tap the “Done” button.
5) Tap the “Store” button, scroll down to the bottom of the page and sign out of your account.
6) The page will refresh. Scroll down to the bottom of the page and sign back in to your account.
7) If you are not already in the “Purchases” page, tap the “Purchases” icon at the bottom right corner of your screen.
8) Locate “Inside Apple” in your purchases and tap the “Redownload” button.
You will now have the updated version of the iBook in your library. Thank you for being a loyal Apple customer and have a great day!
Sincerely,
iTunes Store Team

Is there a known issue with the apple app store update page for th ipad?

Is anyone else getting the ipad app store update page problems?
When i go to that page on my ipad i get an error " cannot connect to itunes store " but im allowed to still browse the store. Just cant update my items through he update page..... I do have full bars on my wifi :)

I'm not sure that either of these will work, but you can give them a try.
Sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to update again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
Here is the Apple help article for more advanced iTunes Store troubleshooting steps. You might want to look at this.
http://support.apple.com/kb/TS3297
I don't think that this will be the issue - but it can't hurt to look and make sure.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first.

App Store Review Guidelines problem

App Store Review Guidelines says:
iPhone apps must also run on iPad without modification, at iPhone resolution, and at 2X iPhone 3GS resolution.
Does it mean we are not able to submit apps from Adobe Flash CS5 which supports only 320X480 px resolution?

The 2X is automatic, I don't think that you can create an app that won't comply with that.

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu. I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Any suggestions? Using 10.6.7 and u

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu and I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Using 10.6.7 and up-to-date on all software. Any suggestions?

Could be a third party app preventing you from being able to login.
Mac App Store: Sign in sheet does not appear, or does not accept typed text
If it's not a third party issue, follow the instructions here.
Quit the MAS if it's open.
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Caches folder.
Move the com.apple.appstore and the com.apple.storeagent files from the Caches folder to the Trash
From the same Library folder open the Preferences folder.
Move these files Preferences folder to the Trash: com.apple.appstore.plist and com.apple.storeagent.plist
Same Library folder open the Cookies folder. Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Relaunch the MAS.

App Store review page error - "You must own this item ..." I do own it!?!

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