Appalling in-store customer service.

I recently (Saturday) experienced probably the worst customer service situation I've ever faced at a Best Buy store, and from a manager no less.
On Saturday morning, I purchased a computer monitor on the website and chose in-store pickup. The turnaround was very quick and I received word that the monitor was ready to pick up even before the store opened. A little after the store opened I headed down there to pick up the monitor (store #474). When I arrived and went to pick it up, there was a problem. My first name was incorrect on the order and they could not release the item to me. I understand store policies and while I was annoyed at this, but I get that stores have policies they need to follow. What was so grating, was how I was treated by the manager who informed me that they could not release the item to me. I asked "What can I do?". His response (I believe his name was Brian) was "You can go home, call the 800 number and cancel the order". That is a direct quote. There was no you can call them and get it fixed, no offer to use the store phone to call and literally no attempt to save a $200 sale. I was very angry at this point and left the store.
I returned home (no smartphone so couldnt use my cel to find the #), called the 800 number and spoke to an associate who was able to fix my problem in about 5 minutes, including calling the store to make sure everything went through and that I would be able to pick it up. I immediately got back into the car, drove all the way back to the store, and upon entering, the manager saw me (we made eye contact) and then walked all the way to the other side of the store in a clear effort to ensure he wouldnt have to deal with me. It was literally shocking as this guy was clearly older than the 3 other associates that were working behind the customer service desk and a terrible example for them. I walked up to the desk and was able to get my item with no problem. In hindsight, had I not needed the item immediately, I'd have cancelled the order. 
This lack of customer service is just disgusting. I will never return to store #474 and it will take an amazing deal to get me to return to the other further afield Best Buy in the future. 

Hello kikks-
The experience of picking up a BestBuy.com order in the store should be one of ease, convenience and speed.  When an issue comes up, we certainly hope that our stores would do anything that they can to help resolve the situation and I’m sorry to hear that this wasn’t the case with your order.
My belief is that this manager could have handled this situation better and allowed you to either call from the store to avoid the return trip or called himself to at least put you in touch with the right person to help you.  While I’m glad to hear that we were able to get the order corrected so that you could pick up your monitor, it’s definitely disappointing to hear that you had to travel home to do so and then come back.  I want to thank you for continuing with your purchase despite this setback and let you know that I will be forwarding these concerns to the upper store management for their review.
Thank you for taking the time to connect with us and I hope that we will see your business again in the future.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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