Extremely poor store customer service

Second time I have "shopped" at the Visalia, Mooney Blvd. Best Buy store. I say "shopped" because I could not find anyone to help me make a purchase.
First try was in November 2013. Trying to buy a stove, microwave, refrigerator, and dishwasher. The only person that could provide a price was not available, so we were told to return. Decided to go elsewhere.
Today, at 10:45AM, I thought I would give them another try. Went to purchase a soundbar. I needed to ask several questions, wireless capability, integration with direct tv, and any problems with manufacturers. Relatively easy compared to the previous bundle. No one there to answer my questions in the whole store. If I wanted to wait 10 minutes, the only person who was knowledgable in the Best Buy universe would be coming in.
There is no way these stores can stay in business with this type of service. How can you afford to hire a "greeter" and not have staff that can answer questions. That being said, there were quite a few sales associates around and not one asked if they could assist. I had to ask for help and then was told no help was available.
Also, might be a good idea to check to see if the sound bar area is working. Only two soundbars were connected to sound so you could hear what they sounded like.
I used to love Best Buy. Is it only here in Visalia, CA or is this now universal treatment?

Hi sunnyarizona,
I greatly appreciate you taking the time to express the recent experiences you have had with our Visalia, CA Best Buy store (#529). I am disappointed to read that you did not have a positive experience in both occasions.
Our records show that you also took the time to send Best Buy a formal email complaint, which has also been forwarded to the store, and I believe that a team member at the store should be reaching out to you soon.
Thank you for posting on Best Buy forum,
Karina|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Very poor HP customer service in Bhopal MP IN

I have Notebook Compaq 510 S# [Personal Information Removed] Product# VF909PA. I want to buy HSTNN-DB51 battery. But unfortunately all 3 service center phone # in Bhopal is not working given on this site. inTarvo Technologies Ltd Bhopal Ph# 91 755 4233495/2550032. I went to a service center found it is not there and shifted somewhere. Then I went there. I found no one is able to tell me about battery I want to buy. I am struggling to buy this battery for my Notebook. Very poor HP customer service in Bhopal MP IN.

Please contact HP support directly.
Please visit http://www.hp.com/ > select the country from left hand side bottom (USA is selected by default) > on next page, on right hand side top, click "connect with HP" icon, you should have options to email HP or call HP.
contact the number which says, questions before you buy a product. they can help you with expected best price and available store location etc...
Hope it helps.
Regards,
WW
“I am an HP Employee“
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Why have apple or itunes stop use iTunes Store Customer Service

why have apple or itunes stop use itunes store customer service
i have some qustions about itunes and itunes store and im uset to mail to them but now i cant find itunes store customer service what happen to it?

Click the Support tab above, then the Get Started link in the Contact Apple Support area and follow the on-screen directions, making the selections as appropriate.
Regards.

Poor Managment / Customer Service Complaint

After recently purchasing a high end car stereo / GPS unit from the store located in the highlands (Store 167) and having spent the time and extra money to have the unit installed.
Having to returning due to issues with the unit not working to find that the manager of the store felt it was ok to shut down the installation department and give everyone the day off.
Granted this is friday the 4th of July but on a heavily advertised sales event day and potential increased revenues with a large portion of the general public either off or getting off early lnowingly making a decision to cost your store, company and brand sales and on top of that present themselves with a high school attitude to justify poor decisoin making skills it beyond comprehention. Having a department with only two employees knowing one was on vacation to make a decision to close the doors on a holiday weekend to be best buy buddies with his staff over customer service and sales is unjustifyable by any means. Offering to show me the installers schedule he had written was to say the least a poor move being that as a customer and have expectations at the least of a person chosen to be a manager is high school at best.
In this day and age where competition is key and standing out as a brand allowing a manager to knowingly loose revenue for a store is not a manager I or the company I work for would even consider having as an employee. I was recomended to this particular store by a personal friend as well as another employee of Best Buy to be greeted by this type of service and reaction of a member of managment is reprehensable. Not even offering to or being bothered to break up his group of buddies to find out how he could be of assistance or find a resolution acting as though I the customer was inconviencing him and intereupting when approached.
Knowing that Best Buy itself has suffered in customer service in the eyes of most having managment adding to the problem and costing the company not only sales but customers who would return to make future purchases will lead to the backlash from the public that shuttered even the best of corparations.

Good afternoon roger404,
Welcome to the forum. I want to first thank you for choosing Best Buy to purchase and install your car stereo and GPS system. I know it is no small investment, and I would be very frustrated if it starting having issues just after 4 months of having purchased it. I can understand your surprise, and disappointment when you arrived at the Highlands store to have it repaired, and was told the installation department was closed for the day. It sounds like the manager was not very sympathetic to the issues you are having, and I sincerely apologize for this aggravating experience.
As it was mentioned previously here, there might not have been any appointments scheduled for the day, which could've been why it was closed. For future reference, to avoid any frustrations, I recommend contacting the store beforehand to make sure someone is available, and they are expecting you.That being said, there is no excuse for any of our employees, including the manager, to be rude and offer you a poor customer service experience. I appreciate it very much that you took the time to post your feedback, and I assure you I will be documenting your comments for further training opportunities.
Again, I apologize for any inconvenience this may have caused. I'm sure once it is open again, they will be happy to assist you, otherwise please let me know if I can be of further assistance.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

VZW Promised No Activation Fee, FAILED and now finger pointing between VZW store & customer service

I signed up for 2 samsung galazy S3 phones at the verizon store where I live. I was promised no action fee since I was an existing customer. I called the store numerous times, when they do answer they tell me to call customer service. When I call customer service they tell me I need to call the store!!
All I get is apologies and NOTHING done to properly credit me back those fees!
This is an outrage and I dont think I can honestly recommend verizon wireless to anyone!! I will be tweeting and blogging about this for along time!!

angryverizoncustomer123 wrote:
Funny joke, but the truth is that I left because of poor coverage where I live. It's out in a rural area where there are lots of horses and farm animals (I am sure you are used to being around those).
Hilarious joke about your farm animals. The truth is I wasn't joking, but now that you have cleared up your reason for leaving AT&T, another question comes to mind.
Why would you return to poor coverage just to save a $30 upgrade fee, especially when AT&T also has their own activation/upgrade fee for contract purchase/renewals?

Complaint - Store Customer Service

To whom it may concern (@VZWsupport):
Yesterday I walked to the Verizon Wireless store located at 859 Broadway in New York City. I entered the store at approximately 8:28 PM (the store closes at 9:00 PM). There were maybe six customers there ahead of me; however, the Verizon staff member who greeted me upon entrance immediately informed me that it was too late to get in line for assistance. He told me that "You are too late. We can no longer help you tonight." All I wanted to do was purchase a screen protector! I had no customer service or tech issues. I simply wanted to give money to Verizon in exchange for a small piece of plastic to protect my phone's screen. Confused, I asked if the store was open until 9:00 PM, and the gentleman said yes. Why have store hours if you decide arbitrarily that anyone who enters 30 minutes before closing time will not receive service?! The store might as well state that it closes at 8:30, if that's how it's going to conduct business.
Annoyed that I wasted my time going to the store, I walk to the exit doors and try to leave. There is a problem... the doors are locked! Verizon locks the doors from the inside to prevent people from entering the store (despite it being open for another 30 or so minutes). This is not only annoying, but I'm sure it is against the law as it must, at the very least, violate fire code. It also made me feel uncomfortable knowing that I could not leave the store unless I was let out by an employee.
Here are my questions that I would like addressed:
1) Is it Verizon store policy to stop assisting customers who enter the store before closing time? If so, how much time before closing time must I arrive to ensure that I can purchase a small accessory?
2) Is it Verizon store policy to lock the door while the store is still open, and customers are inside? If so, how long before closing time must I arrive to avoid being locked out or inside the store?
3) Verizon sells plenty of accessories in their stores. Why doesn't Verizon assign one of the probably 7 employees working at any given time to act as a cashier only, for those customers who only need someone to assist in a transaction (no customer service, tech issues, or phone purchase)?
As much as I like Verizon's excellent cell reception and data coverage, I find the in-store (and sometimes the online) experience to be awful, inconsistent, and infuriating. As such, I will be purchasing all new phones and accessories from the Apple store instead, where they seem to know how to treat their customers. I will also begin investigating whether any of Verizon's competitors would like my business, as it seems Verizon is no longer interested.
Sincerely,
A 12-year Verizon customer (who is about to end the relationship).

Verizon Wireless Customer Support,
I would like to make you aware of a second customer service issue resulting from this transaction. Last week, in response to my initial complaint about a Verizon Wireless store closing early and locking the doors with customers inside, I was instructed to purchase the accessories (2 glass screen covers) online, and Verizon would credit my account $20.
As requested, I placed an order that that day, with delivery to my office. On Monday, I get a notification that the package has been delivered, yet, the package never makes it to me. I call the USPS and they give me details on the package, saying it was delivered at 10:38am on Monday, as per Verizon Wireless's instructions, with a waiver of signature.
At this point, I have paid for the items out of pocket (something like $45), and have nothing to show for my order. Only frustration.
I called Verizon Wireless customer support and spoke with Kathleen and her supervisor Marie at 12:27pm today. Both proceeded to say that I could pay again, and they'd send the items again, with no assurance that it gets delivered to me. They tried to absolve Verizon of responsibility by saying that it was the USPS's fault. Yet, the USPS did exactly as instructed to do by Verizon, in that it delivered a package (likely with the Verizon logo on it) to a building, and did not require anyone to sign for it. This was a terrible decision. Because Verizon did not require a signature, I did not receive my package. I blame Verizon for this negligent shipping.
All I would like is to either be refunded for my $45 or so purchase because it never got to me, or have it shipped again, with a signature required, to ensure it actually gets to me.
I have wasted over an hour on the phone with Verizon only to be made to feel like I am somehow to blame for Verizon's poor shipping instructions. Kathleen and Marie were not helpful and offered no sympathy whatsoever to a customer who has done ABSOLUTELY NOTHING WRONG, other than expect Verizon to deliver a product that I paid for.
In the end, I am stuck writing another email to customer support. Money out of pocket, yet no items to show for it. Regarless of who is as fault, Verizon or USPS, I would think that after 12 years and thousands of dollars spent on Verizon Wireless service and products, I could get at least some assistance in this matter.
And Verizon wonders why so many people despite it's customer service...
Please help.
Thanks,
Josh

In Store Customer Service Complaint

On 10/19/2014 I went into the Verizon store located in Royal Oak Michigan on Woodward Ave. with my friend to get a new plan started, once inside we were assisted with an associate named Jamal. We had come in knowing we wanted to activate a Samsung Note 3. Jamal informed us that the location we were at did not have any in stock and that he would have to order it and it would be in the next morning, we politely asked if he could locate one at a nearby store once checked he came back to inform us that no nearby location had one. We left to try a local Best Buy instead of the Troy location on Big Beaver Rd and John R Rd, we had no luck at Best Buy and called Jamal to have the phone ordered. Here's where his lies begin, on Monday 10/20/2014 we called in the morning to confirm the phone was in store, he checked and said it was not and that he would have to pick one up from the Troy store, which he had informed us the day before they did not have, and to return at 7PM. So I contacted the Troy location and asked if they had the phone in stock the day before and was informed they did, lie number 1. After contacting the Troy store I called back to Royal Oak and Jamal answered the phone, I asked for a manager and he stated he was so I asked for another manager and spoke Tracy, after expressing my concern about Jamal and his actions I asked Tracy if in fact Jamal was a manager which I was informed he was not, lie number 2. Tracy and I agreed that the activation fee would be waived and that we would not be dealing with Jamal anymore. Upon arriving at the store at 7PM my friend who I informed to speak to Tracy was grabbed up by Jamal again and had in fact charged the activation fee. This is by far the worst customer service I have ever received at any location. The fact that Verizon as a company would let a liar and thief represent them says a lot about the company as a whole. I will never step foot into the Royal Oak Michigan location or recommend a single person to that store after this experience.

Keep in mind, even when you are told the activation fee is waived, you are charged the activation fee and it is credited back to your account within 1-2 billing cycles.

Appalling in-store customer service.

I recently (Saturday) experienced probably the worst customer service situation I've ever faced at a Best Buy store, and from a manager no less.
On Saturday morning, I purchased a computer monitor on the website and chose in-store pickup. The turnaround was very quick and I received word that the monitor was ready to pick up even before the store opened. A little after the store opened I headed down there to pick up the monitor (store #474). When I arrived and went to pick it up, there was a problem. My first name was incorrect on the order and they could not release the item to me. I understand store policies and while I was annoyed at this, but I get that stores have policies they need to follow. What was so grating, was how I was treated by the manager who informed me that they could not release the item to me. I asked "What can I do?". His response (I believe his name was Brian) was "You can go home, call the 800 number and cancel the order". That is a direct quote. There was no you can call them and get it fixed, no offer to use the store phone to call and literally no attempt to save a $200 sale. I was very angry at this point and left the store.
I returned home (no smartphone so couldnt use my cel to find the #), called the 800 number and spoke to an associate who was able to fix my problem in about 5 minutes, including calling the store to make sure everything went through and that I would be able to pick it up. I immediately got back into the car, drove all the way back to the store, and upon entering, the manager saw me (we made eye contact) and then walked all the way to the other side of the store in a clear effort to ensure he wouldnt have to deal with me. It was literally shocking as this guy was clearly older than the 3 other associates that were working behind the customer service desk and a terrible example for them. I walked up to the desk and was able to get my item with no problem. In hindsight, had I not needed the item immediately, I'd have cancelled the order.
This lack of customer service is just disgusting. I will never return to store #474 and it will take an amazing deal to get me to return to the other further afield Best Buy in the future.

Hello kikks-
The experience of picking up a BestBuy.com order in the store should be one of ease, convenience and speed. When an issue comes up, we certainly hope that our stores would do anything that they can to help resolve the situation and I’m sorry to hear that this wasn’t the case with your order.
My belief is that this manager could have handled this situation better and allowed you to either call from the store to avoid the return trip or called himself to at least put you in touch with the right person to help you. While I’m glad to hear that we were able to get the order corrected so that you could pick up your monitor, it’s definitely disappointing to hear that you had to travel home to do so and then come back. I want to thank you for continuing with your purchase despite this setback and let you know that I will be forwarding these concerns to the upper store management for their review.
Thank you for taking the time to connect with us and I hope that we will see your business again in the future.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Poor communication/customer service from HP

I recently had a problem with my All-in-One as it would not receive complete faxes. After spending hours with the tech. people via the online chat option, it was determined that the problem could not be solved. I was offered an upgraded All-in-One at a reduced rate with free shipping etc. I asked how long it would take to receive the shipment (this was a Friday) and was told the following week. I asked what the cost would be to have the product shipped overnight as we needed it for our home business. I was given the price and told that the product would be there the next day by noon (Saturday). My confirmation e-mail stated that the shipment method was "Shipment Method: FED-EX NEXT DAY (AFTERNOON)"
Well, the next day I went on the Fed. Express website to track the package only to discover that the unit was sitting in a Fed. Express warehouse 20 min. from my home. I called HP and was told that HP is not contracted with Federal Express to deliver on weekends! I called Fed. Express and they said that I could not go to the warehouse and pick the unit up as it was still in a container. Ok, why was I promised I would have it by the next day if HP doesn't have a delivery on Saturday????
HP did refund the Fed. Express shipping fee but the unit was still delayed several days.
Also: why oh why doesn't HP use American's on the phones to talk to Americans???? I am so sick of struggling to understand the customer service people because they are based in India!!!! This makes the situation that much more frustrating.

Welcome to the HP Consumer Support Community. This is a forum to share feedback and give suggestions relating to the community. If you have additional or direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
Thanks!
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

Extremely Disappointed with Customer Service

Saturday, August 1st, my daughter called Verizon customer service to increase my internet speed. The representative helped and said the upgrade would take effect Thursday, August 6. We receive a call on the 6th and were told that we now have the increased internet speed. The internet stopped working once the upgrade took effect. It is Sunday, August 9th and we still do not have internet.
When we call, we’re informed that the call is recorded and I hope that is true. If so, I’d like a customer service manager or specialist to please review the calls that we made from our home number, {edited for privacy}, on Thursday, August 6th, Friday, August 7th, Saturday, August 8th and Sunday August 9th. I believe anyone that listens to our calls and the responses we received from the initial service representative would understand my great frustration.
August 6th, my wife called to notify Verizon that the internet is not working and to get it fixed. She went through the initial trouble shooting attempts with the customer service representative. After, the representative said that a ticket would be created and the issue would be fixed in 24 hours.
August 7th, I called and spoke to another customer service representative. This representative said that the first representative was mistaken, it takes 48 hours. The representative said there is a ticket with the central office.
August 8th, I called to follow up because it has been 48 hours and I was assured we would receive a call from a network specialist. During the call, I was put on hold and disconnected. In the beginning, I was asked for a call-back number. Why did I not receive a call back? I was again told that the first line customer service could not give me any other information than there is a ticket with the central office.
August 9th, my daughter called to get information about why we still do not have internet. We were told 48 hours and at this point, it has been well over that time period. We have not received a call back from a specialist, as promised as well. She spoke to Edward at around 9am, Pacific Time. He informed her that the central office only received the ticket today and said that we would definitely be receiving a call “soon” since it has been more than 48 hours. She asked if she could speak to the central office herself or a network specialist since he could not give her any answers. He informed her that he could not. She asked if she could speak to his supervisor because she was unhappy with not receiving any answers after 4 attempts to resolve our issue. He said that the supervisor would tell her the same thing. She said she understood that he tried everything he could but she wanted to express her frustration and displeasure with not receiving any answers. She had to ask 3 times for the supervisor. He, then, put her on hold and a moment later, the call was disconnected. Again, at the beginning of this call, he asked for a call back number. Why didn’t she receive a call back after the call was disconnected?
When my daughter initially called to increase the speed on August 6th, the first representative she spoke to had put her on hold and she was disconnected. 3 out of 7 times we tried calling Verizon, we were disconnected and not once received a call back.
1. Each representative gave us answers that were inaccurate and conflicting. We did not receive helpful or satisfactory answers.
2. Repeatedly, we were told that we would receive a call back from a network specialist within a time period, and have not.
3. On multiple calls, we were disconnected at very suspect moments during the calls, and did not receive a call back.
4. After 4 days, we still do not have internet or any inclination when my issue will be resolved.
We have no assurance that our issue is being worked. The first-line customer service representatives should receive better training to handle issues such as ours. Hearing conflicting answers from different representatives, receiving broken promises, and being hung-up on is unacceptable from any service providing business. My frustrations are enough for me to search for another service provider.

Hi busohio,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

MacBook Japanes keyboard issue (and very poor Apple customer service)

I AM A BITTERLY DISAPPOINTED APPLE CUSTOMER / USER.
Over the past 3 years I have been a loyal purchaser and user of Apple products. I have bought a PowerBook G4 17", 2 Airport Extremes, 2 Airport press, 2 Ipods, 2 Nanos, 1 Shuffle, Aperture, various accessories and more recently a black MacBook.
I have relocated to Japan with my job in the past few month where I purchased my MacBook from an official large retailer (Yodobashi in Tokyo) because I was buying many other household items at the same time. My laptop works beautifully but is equipped with a Japanese keyboard (katakana) which is proving very confusing for all non Japanese users (incl. myself).
I visited the Apple flagship store in Ginza (Tokyo)to share my request. I was informed that they could swap the keyboards but only for laptops purchased in the flagship store. I believe that my Apple product merits the same level of customer care as an Apple product purchased in that store.
With this in mind, I am still seekigng a solution to my issue and would be grateful for some help. I believe that as a loyal customer and an English speaking user, I am entitled to being able to swap my keyboard (particularly as the service is provided).
Does anyone have any useful hints as to how I get my keyboard swapped (by Apple preferably to avoid voiding the warranty).
MacBook Mac OS X (10.4.10) x

Hi desalaberry.
Welcome to macbook forum.
I am not to familiar with Japan authorized service center and their apple store policy, you also can check this:
http://www.apple.com/jp/store/english/
Keyboard and Mac OS Language
Your Mac can be ordered with an English language (U.S.) style keyboard, or Japanese - the choice is yours. The Mac OS X operating system supplied with your Mac is multilingual so can be set up in English and a large range of international languages.
If your macbook still returnable, just return that to the original store and order one with english layout on apple store at Ginza or other near you:
http://www.apple.com/jp/retail/business/
(scroll down to bottom)
Other way is to buy wired or wireless english layout mac keyboard and connect that to your macbook.
Hope ypu can talk it out with them.
Good Luck

Poor quality/customer service from Digital Services LLC (Microsoft's provider of Wallet Cards and etc.)

Hi All,
I recently chatted with MCP support to inform them of poor shoddy service by their provider of Wallet Cards. Has anyone else had any problems with quality/service with the below provider? If so who can I contact to report the problems I had with
them?
Below is a copy of the statement I provided to MCP support:
I ordered a wallet card quite awhile back. Upon delivery I discovered that it was very poor quality and some of the lettering "Solutions Associate" was very faint.
I contacted arvato digital services LLC to report it. They requested that I send them a scanned copy of the wallet card.
They then agreed to replace it. I was told that it would ship 12/17/2013 and after a month or so of not receiving it I contacted them again and Daniel apologized and said it had gotten lost in production.
I was then promised a ship date in January. I had to contact them again and I finally received it today 2/7/2014.
The papers that came with it said my credit card would be charged.
To summarize: I was shipped a poor quality card which took them over 2 months to replace,
no improvement on the card still looks like the first one they sent me and finally they said my card would be charged .... AGAIN?
I want Microsoft to know what very poor service arvato digital services LLC is providing to their Members and how I can get a quality card replacement without any additional charge.
I offered to send the second poor quality card received and also the back and forth emails requesting that they resolve the problem.
By the email time stamps they will see the very long length of time it has taken to resolve this issue and the fact that it is still not resolved.

Same here. I just received them today (21/02/2014). Very very disappointed.
I ordered the Solutions Expert & Specialist Card. Both are terrible beyond all recognition.
Both photos in the cards are blurry, unlike the ones I previewed in the design page. Just like you said, the lettering ('Solutions Expert' & 'Specialist') on BOTH cards are very faint.
I even ordered the 'Specialist' card in German just for curiousity's sake.
On the bottom at the back of the card where you find the "Download the Tag reader app at: http://gettag.mobi" sentence, I found this incomplete (and perhaps just to show their level of incompetence) sentence:
aden Sie die Tag-Leseanwendung hier herunter: htt
Missing the first "L" and the incomplete "http://gettag.mobi"
First, you discontinued the MCM/MCSM program and the whole works last year. I know this is a very different thing and has a very big difference (and revenue). Now you showed the (lack of) care even for the tiniest bit of a Microsoft Wallet Card.
I see no use of contacting Arvato, just another time-wasting effort, third party subcontractor and all that.
Guys, forewarned is forearmed.

Home Broadband Still Provisioning - Poor Customer Service - Promises of Updates / Callback not kept

Hello I am not sure if this is the right platform. I would like to make a complaint about the poor shocking customer service I have been receiving from Telstra. I signed up with Telstra on a Home XL bundle. Phone + Cable Broadband. The install date was 27 June between 10 and 2 pm. I call Telstra around 2 pm and get advised that the connection is done at the back end and it is working. I connected the modem tried everything and it did not work. So started the calling saga. Rep after Rep. Stories, Mixed messages. I gave up. 29 June: Finallly a guy understands and sends me a new modem. He also created a new profile and send a tech to fix the line.I was told the new profile is for Cable service only (quicker way to get a tech to come and fix my connection) and once connected I will get a call back or I will have to call back to be put back on bundle. 30 June: The tech came out. Fixed the line and the internet started working. Worked for about 2 hours and died. 5 pm onwards till 10:30 pm: I called back again was told number of stories including one told me to change the modem (received reoplacement modem). Did that and it registered straightaway and told me 1 hour and it should be active. I waited and called back and everyone kept saying 24 hours wait.A rep b ooked a technician again for me as he said some line issues.A female rep said it will only take an hour and she will call me back and she insisted do not call Telstra at all and she will call me around 8 pm. I waited and called back and after being put through to few reps a sales Rep finally told me that he will be monitoring my connection i should be up and running by morning and he will call me next morning. I kept ringing Telstra only to ask shall I stay home for Tech or leave for work as the connection issue us Provisioning not physical. 01 July: I came to work and tech rocked at my place angry and rude to me over the phone. I tried explaining to him that there was no need for him and reps wont cancel your booking last night. Mid day: Called number of reps got hold of a supervisor and he told me that your 24 hours will be up 6.30pm and he will call me back around 7 pm to give me update on my connection issue as it has to be escalated to Level 2 and might take another 24 hours. But he said " you can sue me if you dont receive a call back". 8pm: Called back and again after speaking to 3 different reps, no one can find the name of the supervisor and what he promised as he never bothered to update notes. 9:10pm: I am still talking to reps to get an answer. On hold. These guys seem to be helpful. But still waiting for an answer. 9:30pm: Neil from activations from Telstra order number: 1-506687610154 said as it was escalated mid day today and they will manage connection and it will be completed by 12 noon on 02 July 2015 and I will get a call back by 2pm. As a customer I want a honest answer and a call back if promised. I never asked the reps to call me back but why offer when you cannot honor your word ? Now even if I get connected, then I will have to go through the drama of gettting back on bundle. It has been worst nightmare dealing with Telstra on this one. I should be been told when I signed up or started the connection that our process might take 5 days or so so please be patient and do not expect any service or customer service or any call backs from us. Attitude from the Reps is appauling. They do not want to listen to you. I thought they are meant to. They just want to convey what they are programmed to telll you, no solution focussed approach. I am not very upset with this Supervisor (Lester or someone in activations - not sure of the name) from 12 pm on 01 July for a call back promise and couple of reps from 30 June around 7pm same deal, call back promises. I know this complaint will not be looked at or dealt with and by the way I am not after a discount or credit. Happy to pay extra if it makes the service any quicker. I have used up all my mobile data as I have had to stay home and work waiting for Telstra techs. Can anyone please help at all ?

HI Lindy, Thanks for the response. Further to my frustration. The Internet came on for about 1 hour on Friday 03 July in the morning and then about 2 hours at night around 9 pm. Then same thing on Saturday 04 July. And Sunday 05 July. I called up on Saturday and another technician visited this morning on 06 July. I got a email of $838 bill on Sunday. I called and I was told I called for a technician to do a professional install twice so thats why I have been charged. More over as mentioned in my original post, Rep told me that i have standalone cable service which I said I signed up for a bundle. The rep put a hold on my account and cannot do much as I have been assigned a case manager. The technician has now advised me that why Telstra is sending a technician out as the issue requires an engineer. He will log a call with Telstra again. I am now stuck in the middle. It has been the most frustrating time ever. Another day wasted. 3 days of time off from work. And another thing. Why is my wife receiving phone calls from Telstra about our home broad band. I signed up for the service. I have my number on the service. I have been ringing up all the time and all the call backs go to my wife. The only mistake she did last week was gave the technician my wife's number to gain access to property and the technician used my wife's number to reset the password. That is it. and that was on the 29th June. Lindy, can somebody resolve my issue. My dilemma is I have to stay with Telstra if I want the cable service. I really need the service to be up and running as I have to work from home a lot of days. I have been loosing time, money and no more mobile data (including various top ups). Thanks,Arun

How can i complain the customer service of the retail store?

how can i complain the customer service provided from the apple retail store? i really feel disappointed with that!

Talk to the store's manager.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..

Poor customer service& hidden fees.

Hey,
been a customer of bt for over 2 years now, never been happy with service I received nor with the broadband, broadband wifi works always very poor and sometimes keeps disconecting. been always told either to change channel or reset the home hub,
did move twice a home,now I got a hidden fee of the installation, I'm not going to pay over 140 for installation for a several reasons:
1: It was not mentioned anywhere at all,moved house online. no mentioning everywhere, rather then paying the 130 I would have been off to virgin which is way cheaper and has no hidden fees.
2:I'm temporary at this address
did enter chat session, was told that the fee is normal. and its normal that it wasnt mentioned anywhere.
I spoke many times with bt before moving, asked even if i can re-upgrade to infinity again after changing address again was told easily yes, no mentioning even then fees of it during the whole process, I saw the fee when I got loged in online,
from all this time being with bt, i have no positive points from being a bt customer. the service of broadband is very poor. the customer service is not better either.
been always having bills that are way higher then it supposed to be without even having a phone, i had to pay always some extra things

Hi brogas,
Welcome and thanks for posting.
If you would like me to look into this for you can you send me in your details using the "Contact The Mods" link found in my profile and I will take it from there.
Cheers,
OlgaC
BTCare Community Mod
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Extremely poor store customer service

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