Apple advisor (supervisor) Steven not helpful in resolving my iphone issue

I just called apple today regarding my screen not responding and was advised my product is out of warranty and they want $199 to replace it. They admit my serial no has an issue and that the original warranty was extended - well im having the problem which is a common problem and some individuals were covered out of warranty as well - then why do i have to pay $199? also he was very rude, he did not even say bye and just hung up even though I was extremely polite. I'm not sure if I would buy another apple product again or recommend the same???

Sorry you are having problems.
Are you aware that you are NOT addressing Apple here?
We are iphone users like you.
If your iphone is out of warranty, then you would have to pay for a replacement. That is the point of a warranty period.
Have you tried reset? Restore?

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    WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980   Branched to a new discussion.
    Go to original post 1 ... 6 7 8 9 10 ... 16  Previous Next
    Calculating status...
    sugaaarbabe
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 14, 2013 9:18 AM (in response to Tarrantion82)
    Apple should take resonsibility for this, otherwise they will lose lots of loyal customers. I have moved away from the ipad due to expense and am now very tempted to do so away from the iphone. Selling a product that prompts an update that breaks the phone is not good.
    Like (0) Reply
    Calculating status...
    punkinbits
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 14, 2013 11:31 AM (in response to Tarrantion82)
    Have had the same issues with iPhone 4S since the upgrade.  No wifi button, battery draining every 8 hours with no use, phone shutting on & off for no reason at all.  I gave in and tried the hair dryer method.  Turned the phone off and hel d the dryer over the camera lense area for one minute.  Turned the phone back on and to my shock, had wifi button back again.  That was 2 days ago.  Battery is lasting normal amount of time again and I can use wifi again!  Hopefully this will last.  I know it doesn't work for everyone but it doesn't hurt to try.  Much better than spending the $200 at the Apple store, which by the way, the genius said Apple is aware of the problems but there is nothing they can do.
    Like (2) Reply
    Calculating status...
    Shell1331
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 1:07 AM (in response to Tarrantion82)
    I have exactly the same issue, apple are phoning me this evening.  I am not happy and this has really put me off using iphone.  It's my first iphone and if Apple don't fix it, it will be my last iphone!!
    Like (1) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 3:17 AM (in response to Shell1331)
    you will be fine if you have warranty
    If not Apple won't want to know
    I know I've tried but they will not help.
    I've email bbc watchdog the consumer
    Programme to see if they can help.
    GOOD LUCK
    Like (0) Reply
    Calculating status...
    justezenu
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 4:47 AM (in response to Tarrantion82)
    Mine happened to with an update.  I had nothing wrong before that.
    Like (0) Reply
    Level 1 (0 points)
    justezenu
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 4:50 AM (in response to lin777)
    I am booked in for the same problem on Thursday.  Looks like I won't have much luck.
    Like (0) Reply
    Calculating status...
    ljguadagnini
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 1:11 PM (in response to justezenu)
    Having the same issue: iOS 7.0.2 with no WiFi / poor Battery stamina and really slow software experience when opening several options at Settings icon.
    Apple care agent contacted me and we try all alternatives to isolate and detect if this is regarding a hardware problem. Of course they told me it is. Too sad. My phone is in immaculate condition.
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    Like (4) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 5:08 AM (in response to ljguadagnini)
    Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
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    Level 1 (0 points)
    Jungletooth
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
    Like (2) Reply
    Level 1 (0 points)
    Jungletooth
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:18 AM (in response to justezenu)
    justezenu wrote:
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    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:58 AM (in response to Jungletooth)
    Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
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    vinayak4816
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 7:24 AM (in response to Tarrantion82)
    no
    Like (0) Reply
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    Jerome101
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 8:30 AM (in response to ljguadagnini)
    I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
    Like (0) Reply
    Calculating status...
    Deanmort13
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 9:22 AM (in response to Tarrantion82)
    4s owner in the same boat as everyone else.
    I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled.  Was then told £150 for a new phone which I declined.
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    Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
    Like (1) Reply
    Calculating status...
    Coatezy
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 11:16 AM (in response to Tarrantion82)
    Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
    Nexus 5 time I think for both of us.
    Like (0) Reply
    1 ... 6 7 8 9 10 ... 16  Previous Next
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