My back button does not work because the prior screen does not appear in the history. I therefore must go back to the blue screen and reload safari. Apple tech support could not help. Can anyone else help?
After I installed mountain lion my back button frequently does not work because the prior screen does not appear iunder History. Apple tech support was not able to fix the problem. Does anyone have any suggestions?
lbryan1987 wrote:
I dont want the button problem solved i need to know how to restore the phone without using that button or going into settings
You don't in the condition it's in. You will either have to get the phone replaced by Apple or pay a 3rd party to repair it.
there seriously should be more than two ways to solve this other wise apple is useless and we will never buy another apple product.
Seriously? It's physically broken!
Similar Messages
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i cant seem to find an answer of how to activate my ipod touch, can anyone help?
Try this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538 -
Cant install itunes 10.5 keep getting Apple Aplication Support - could not open key error
I ve been getting this message over and over:
Apple Application Support
Could not open key:
UNKNOWN\Components\DA42B......................
Verify that you have sufficient access to that key, or contact your support personnel
I have uninstalled all Apple soft and tryed to reinstall itunes 10.5, but there is no help. I run win 7 64 on toshiba notebookOpen regedit using "run as administrator".
Go to the registry key:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionInstallerUserDataS-1-5-1 8Components
...and selected the folder DA42BC89BF25F5BD0AF18C3B9B1A1EE8
(there are three folders with very similar names A,B & C you want the first one)
Right click & choose Permissions
Click Advanced, and then the Owner tab
Type (not administrators) in current owners field and check the box to replace the owner on subcontainer and volumes
Apply settings and then click Permissions tab. Once again, add (not administrators) to the list of permission entries, then click edit and check all permission boxes. Also click the 2 bottom boxes concerning the inheritable permissions.
[Note: In my case I was a member of administrators and administrators was already set in all of the above settings - I've no idea why it needed to be set to my user rather than the administrator group, anyway it solved the problem for me]
Click OK
Now back on the main permissions tab, add in the user name window and then check full control and read checkboxes. Click OK.
On the menu bar click file > exit
But if u have the message pop up more then once then just make the permissions for the entier S-1-5-18Components folder -
Hi,
I have recently updated my iMac from OS x mountain lion to OS X Mavericks.
After that I can't upload any video and some files to my personal email account.
I have tried to send a small video clip to the sender as attachment. i have done this before
with the same video same and same email account. This problem found just after installed the
OS X Movericks. Can anyone please help me to sort this problem.
Thanks.
RomanPlease follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in earlier versions there is only one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return. -
Can anyone please help me on this issue "What to do when my iPhone is asking for password of old apple I.D. when I don't have it and have created a new applie i.d."??
Sir, Thank you very much for your prompt response. I have already done this. But the problem is still persisting. Actually, I want to upgrade my WhattsApp application and as soon as I click the upgrade button in App Store, it asks for the password of previous apple i.d., which I don't have as I have bought this phone from somebody. There is no option for log out or log in. It there any other way out to upgrade the WhatsApp ????
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The "back" button no longer works in certain specific situations on certain specific websites -- especially on the very website on which I need to use it very frequently. This has been going on for a couple of weeks.
Also, I noticed today that the "clear cache now" command doesn't seem to be working. Formerly, when I cleared the cache, I had to re-login to those websites that normally "remember" my login (because clearing the cache erased that "memory") -- but today, after using the "clear cache now" command, those websites still "remember" my login, which leads me to believe the cache didn't get cleared. Is there any other way to check whether it got cleared?
I was attempting to clear the cache in the faint hope that this might help the above "back" button problem, as no one has yet given me a solution for this that has worked. One person suggested having Firefox re-create the possibly damaged "places.sqlite" and "places.sqlite-journal" files. I tried this, but there was no change to the problem.
I think this problem started around the time I had a few Firefox crashes while using YouTube and doing something else on the computer at the same time.
I just today learned about the "crash signature" -- how to look it up, and to include it in a forum question. However, the crash log did not show these recent crashes, only some others from a few months ago. So, I'm unable to show the crash signature for this.
I'm guessing there's a chance that upgrading to a newer version of Firefox might fix this problem -- but I hesitate to do that, because it occurs to me that it also may be possible that changing the program before fixing this might make it harder to fix. I don't have enough knowledge of this software to know which is more likely, and I don't like to try things at random, in ignorance of the possible results. Also, after reading today several other forum comments from people who are unhappy with their Firefox upgrades, I hesitate to upgrade for that reason, also.Websites remembering you and automatically log you in is stored in a cookie.<br />
So you need to remove the cookies to make a website forget you.
* http://kb.mozillazine.org/Cookies -
Can see pictures, but PSE 3.2 won't let me access them! Tech support could not help!
I have been through customer service, both online and live. I have been through tech support with Adobe, online and live. They have given me unlock codes, none have worked. When I enter them, it kicks me out of the program. They have essentially told me there is no support for 3.2. I can see all the jpg's of my pictures behind the registration box, but it will not let me access them. They do not show up in any document or picture file outside Adobe so I can't access them there. I am very suprised that tech support had no "backdoor" way for me to get into the program and access my pictures. It is extremely disappointing. Does anyone anywhere have any advice on how to get them out? I downloaded 7.0 on trial and it can't transfer them over. Please someone help...tech support essentially told me they are locked in 3.2 and cannot be accessed.
Not sure if the problem is the unlocking code or something else, but I have a few tips that might get you around the problem.
First, Starter Edition does not have any files 'in' it; it is an index of pictures that you've imported into the program. What gets imported is the path to the file, not the file itself. What you see in Starter Edition is a preview thumbnail of the file that was drawn at the time of import, but it's not the actual file.
Some of the other data that you may have added after importing the file IS only accessible from within the program; stuff like captions, tags, and dates, if you've reassigned them. That information is stored in a catalog file, which can be imported into Photoshop Elements. More on that later.
But it's important to understand that the files are not locked into the program in any way, other than the custom data that you added to it with Starter Edition. It also means that if you are needing to get at the files that you used to browse using Starter Edition, you will have to use Windows Explorer, or even Picasa (which works similarly to Starter Edition; as an index of files you have on your computer).
The first strategy I would employ to find files is to look in My Pictures for files. If' you imported files using the Photo Downloader, then it might have copied files into a Digital Camera Photos folder. Browse there and see if they are in there. It is possible that you may have pointed the Photo Downloader to some other location for downloading photos, but that's an advanced feature, so look for the Digital Camera Photos folder. While you're there, look for any other suspicious folders in your My Pictures folder; who knows where files could have gone, but I'd dig through all the folders there, just as I would turn the house upside down to find my car keys. Hopefully, you will be able to successfully locate the files you used to see within Starter Edition.
If you would like to carry forward all the tag info that you've added to the files using Starter Edition, you could import the Starter Edition catalog into Photoshop Elements 8 (there is a risk-free trial that you can download from https://www.adobe.com/cfusion/tdrc/index.cfm?loc=en%5Fus&product=photoshop%5Felements).
I am trying to help another customer who ran into a snag converting a catalog from version 2 of the program, but if you have 3.0 or 3.2, I can say I fully expect that to convert. Then you would have 30 days to try that out, and see if you would be willing to pay the $99 or so that it costs.
If you don't want to pay, but you do want to save all that tag info that you've added to the file so that some other program could use it, you can select all your files in the Photoshop Elements Organizer, and use the Write Info to Files command to embed tag info to the files.
Note that the Photoshop Elements Organizer works in the same basic way as the Starter Edition program; it indexes the files, but it doesn't copy any files INTO it. Also note that if you attempt to convert a catalog into Photoshop Elements, but the links to the pictures have been previously severed (as a result of moving the file from its original location), then the file will NOT be created in Organizer; it can only work with files that it finds.
Since you mention that the program is crashing, if you still have the installer, you could try reinstalling; sometimes that helps, and if it's not a problem with the unlocking code, a new install might do the trick.
Let me know if something doesn't add up; you should be able to preserve your catalog and import it into Photoshop Elements, even if you can't launch Starter Edition.
-Mark -
I cannot connect to iTunes with Ipod Touch. I says I need a passcode to connect. That's the point, my grandchild didn't remember it. So now the Ipod Touch is disabled. Can anyone help me?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My wife and I purchased iPhone 5's 14 months ago and both began having the exact same battery percentage issues where the phone would shutdown at above 50% and would only turn back on after getting plugged back in or waiting 5 minutes. We took it to the apple store and they said we need to pay $140 to have them replace our batteries in order to fix it. We have been loyal customers of Apple for years with a purchase of almost every iPhone model. However, I'm dissapointed we are not even able to get two years out of our batteries anymore without having to pay extra for it. I'm seriously considering other phones when we upgrade this year. Is anyone else having this problem and just as frustrated as me? Is this a systemic defective battery issue?
*Feedback*
"Use the form below to send us your comments. We read all feedback carefully, but please note that we cannot respond to the comments you submit."
http://www.apple.com/feedback/ipad.html
We can complain about Apple's business decisions, but these discussions are user to user talk about possible solutions.
Here are the places to report bugs:
Get an account at
http://developer.apple.com/ then submit a bug report to http://bugreporter.apple.com/
Once on the bugreporter page,
-- click on New icon
-- See if you need to attach a log file or log files, clicking on Show instructions for gathering logs. Scroll down to find the area or application that matches the problem.
-- etc. -
Ipad wont receive emails. I tried everything suggest on here. Can anyone else help please
My Ipad suddenly stop receiving e-mails. I have tried all the Apple suggestions i.e. re-booting, deleting email account and reinstating it but nothing has worked. Has anyone any more suggestions please
Try using Settings > General > Reset > Reset All Settings
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Ok so I went to update my itunes 9 to itunes 10.5 and now I get and error message "Apple application support was not found" error 2 (windows error 2) when ever I try to run itunes and iv been trying to fix this for like a month and let me tell you iTunes for windows is **** and I really want Icloud for my iphone 4 and yes iv tried uninstalling everything by apple in the correct order and reinstalling them after restart atleast honestly 20 - 30 times but nothing worked so if anyone can please help me I have windows 7 and a hp intel pentium computer
Install 7-Zip (free), or a free trial of WinRAR, and use one of them to extract the contents of the iTunesSetup.exe or iTunesSetup64.exe installer file, then try installing AppleApplicationSupport.msi as a standalone component. Even if it won't install you may get a more useful error message as to why not.
tt2 -
I need help! I got my new iPod and I need to install iTunes on my laptop because I didn't have it before. I install it and I go to open it and it says "Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again." I've done that three times and it does the same thing... WHAT DO I DO???
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
It was time to upgrade my itunes to 10.5, but when I did this it tells me that Apple Application Support could not be found and that I needed it to run itunes. Then to uninstall and reinstall itunes.. I have done this several times over the past two weeks what it wrong?
Hi marian289,
Thanks for using Apple Support Communities. This article has steps to thoroughly remove and reinstall iTunes that may help:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari -
i-tunes could not be used because the original file could not be found.could not locate.this error occurs on most of my songs in my library and will not play even though they are in my i-pod and play with no trouble.can anyone please help?
I was not complete clear.
Since you never changed the settings in the advanced section of iTunes preferecnes, you have to chech that your music is really in the location setted in the folders reported in the advanced section. If not you have 2 ways: reset the position of this folders or in the actual disk organisation or in the pointing on the preferences.
If you press the reset button you just give to itunes its default setting as for the position of the music files: probably this will be a good choice if you have never changed any default preference.
But before I would check the folders and see if the songs are really there
In my iTune I have this, and I believe it is the default.
Users/YOURHOMEFOLDERNAME/Music/iTunes/iTunes Music -
hey guys,i tried to install the latest version of itunes but when i try to open it,it just comes up windows error 2 apple application support was not found,can anyone help me out and tell me what i need to do pls ?
If you run into the "another installation" message even after the reboot of the PC (which is an excellent idea by HTP ProXy), reregistering your Windows Installer Service is worth a try.
First, launch a command prompt as an administrator. In your Start search, type cmd then right-click on the cmd that comes up and select "Run as administrator".
At the command prompt:
Type %windir%\system32\msiexec.exe /unregister and hit enter.
Type %windir%\syswow64\msiexec.exe /unregister and hit enter.
Type %windir%\system32\msiexec.exe /regserver and hit enter.
Type %windir%\syswow64\msiexec.exe /regserver and hit enter.
Restart the PC and try another reinstalll.
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