Apple Airport 802-11n connection problems with Windows 7

I'm basically a MAC user, but my son is trying to get his Windows 7 Toshiba laptop to connect to my Apple 802-11n wifi. It will see the wifi, but when clicked on my network the connection fails before I get to input the password. Yet neighborhood 802-11n connections get to the password screen. The lap[top is a Toshibe satellite L755-S5107 running Windows 7.
I'm not very savvy on PCs, so I don't know where to look for versions of his software et al.
Anyone familiar with such problems?

Toshiba may be doing something different than other manufacturers, so your best bet might be a Toshiba support site.
Official Toshiba Support | Toshiba
Another source that may of some help is the Windows troubleshooting guide for WiFi connections:
Wired and wireless network connection problems in Windows ...
Not sure how much more help that we can provide on an Apple support site for Apple wireless routers.

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