Apple Authorised Reseller & Service Provider Store - Should they replace?

Hi There,
The silence button fell off my iphone 3G 8gb today, and ive been reading online to hear that apple will replace the phone for this, which is good news.
What isn't so good is that there isn't an apple store where i am, only a store which is an authorised reseller and authorised servicer centre. I called them to see if they will do this for me, and they informed me they wont. They gave me some story about havving to take it back to the carrier, which i think is rubbish as Apple is the provider of the phone to the carrier in the first place.
As an authorised reseller and service provider they should be able to replace it for me, no?
the problem is my warranty runs out on sunday and wont be back in the uk until monday.
Can someone help me with someinformation on this or point me int he direction of someone to contact on this?
If it this case it is there responsibilty to swap it for me i would like it in writing so i can take it with me to show them.
Please help!

Nez D wrote:
the problem is my warranty runs out on sunday and wont be back in the uk until monday.
From this, I assume you are not currently in the country in which you purchased the iPhone. iPhone warranty service is provided _only in the country in which the iPhone was purchased_. So, if a local AASP in a foreign country is telling you they won't replace your phone, they are correct. In fact, for example, even an Apple Store in the US would not service/replace an iPhone purchased in the UK.
You might try calling Apple Support - there's a Contact Us link at the bottom right of this page - and see if you can get a case initiated, so that when you take it in once you're back home, they will hopefully honor the warranty.

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As being my first post, my greetings to the community!
First of all, I would like to clarify that despite I start with a post that includes some negative comments for the Apple's Technical Support Service Provider, which I visited for my problem, I wouldn't like to give the impression that I want to generally spread a negative attitude against them, but only to describe my specific issue. Anyway, only that I haven't visited them so far, after over a 3-year period of using my computer, is a self-explained positive aspect. I've also read that complaints should refer directly to customer's support service, though it is the users with whom I want to share the knowledge resulting from my last experience.
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Locked by an Apple Discussions Host
Unless otherwise noted, your Submission should either be a technical support question or a technical support answer.
$320 is what I got quoted from a local Apple Service provider/reseller to purchase and install the Airport/Bluetooth combo card for my computer. This upgrade is for my Quad 2.5 which does not take the regular Airport or Bluetooth upgrades. I have heard other say they paid only $100 or so for this upgrade. Seeking advice from anyone who has had Airport or bluetooth installed after purchase.

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Apple Authorised Reseller & Service Provider Store - Should they replace?

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