Apple Canada is run by TOOLS

Question

So I called up Apple today because my 'whine' had been with me since day one, but disappeared for a while, then suddenly came back a few days ago.
So I call Apple Canada's Tech Support. I explain my situation to them - and they say that the sounds are within manufacturers specs. BOGUS I tell them. I told them it's a crock of crap that my $3,440 CAD notebook computer is giving me headaches. I could understand if there were performance issues such as shorter battery life, slower performance, software glitches etc, but a computer that gives me headaches every so often? How am I supposed to live with that? So with that, the tech after about 20 minutes of "uh huh's" says he'll transfer me to customer relations for a replacement or repair. So I wait a few minutes and speak w/ the CR rep. Another 15 minutes past, he says he wants me to be happy, but he can't do anything except take it to an Apple Store or ASP. I explain to him that the deaf tool at the Apple Store wouldn't hear anything...go figure, Yorkdale mall in Toronto is pretty much the busiest mall in Toronto - and the Apple store is always packed. So with that, he says call up an ASP and work something out - they should be able to isolate the sound and eventually fix whatever needs fixing. So he gives me a number to call - Carbon Computing. So I call them up, and they said they only started selling their units and they'd never heard of such a 'whine' or any issues w/ the MBP. This I can understand considering the MBP is a brand new product. However, what I do find utterly annoying is that Apple, who sells an amazing computer cannot properly fix and be accountable for their faulty design, claiming it's within 'spec'. Apple Canada is run differently from the US, and an empty cannot be shipped to me, where I put my computer into and ship back.
So as it stands now, I can 'fight' for a full refund - which I don't want to do. Carbon Computing, the ASP, will look at it...as they say, but cannot do anything until Apple authorizes the defect. I think this process will be a waste of time. Apple Store is too loud and the not-so-genious' can't do anything about it. Apple assures me they want me to be happy, but really don't give a rat's butt, except that they have over three grand of my money. And my computer may be fast, but I can't constantly use it because it gives me **** headache...as much as I try to ignore it, it hurts my head....
What can I do?

Answer 1

The absolute best thing you can do is be patient, kind and respectful to the people at Apple Canada. A little sugar with Apple Canada reps go a long way.
Remember, they're only answering phones, not designing the machine. Phone support is a bad job sometimes, because you have to listen to people all day long – screaming that their issue is the most important issue, above all the other people.
If you're mean to them, they could shuffle you around the system for a long time.
Not to be glib... but get yourself a couple packages of earplugs and let Apple resolve the issue.
There a significant legal issues a company must consider before they actaully recognize a design flaw. Remember the Nano screen lawsuit? Give them time and relax; or, return the machine and buy an Acer (ooooooooooh, Acer).