Apple Care Experience

My GPU fan started failing a few days ago. It started sounding like a playing card stuck in bicycle forks. Then, whenever I'd wake the machine, it would sound like a chainsaw. I called Apple Care and informed them of the problem.
When I first started talking to them, they told me my 90 days of phone service was up and they'd have to charge me for the call, but I explained there are no Apple stores anywhere near me, and that this was my only avenue to contact someone. They immediately dropped the charge. Besides, I didn't need troubleshooting, since I knew what the problem was.
They said they'd send me a box in a couple of days. It arrived in less than 24 hours. I boxed it up and dropped it at a DHL pickup location on Monday. Apparently it arrived at ACI in the wee hours of Tuesday morning. They fixed it that morning, and sent it out that evening. Today is Wednesday, and it arrived just after 12:00!
Needless to say, I'm extremely impressed that they fixed the problem so quickly. Not only did I get my computer back in less than two days, the problem is fixed and they cleaned the entire machine. I've had this thing since April, and it had acquired dirt and smudges on the palm rests and keys, as well as a couple hard-to-remove smudges on the screen. It also had crap in the speaker grills, all of which has been removed. It looks as clean as the day it arrived.
Thank you, Apple!

Just FYI in case you ever have to call them again, if you're out of the 90-day free support period, Apple will ask for a credit card in case the problem turns out not to be one covered by warranty, in which case you'll be charged for the support call. But if the problem is indeed a warranty issue, you won't be charged for the call.
Glad Apple was able to take care of you quickly.

Similar Messages

  • White Line 20" - Apple Care Experiences?

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    Your description of the white stripe sounds just like mine. Soft feathered edge. Gets less pronounced as it heads toward the middle of the screen.
    I'd heard somewhere along the line that the bad power supply was sending too much power to the LCD, resulting in this "damage". Once the power suppy was replaced, the cause is eliminated. The "damage" remains.
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  • Anybody have experience of service after guarantee/Apple care expired.

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                                                         Kettle4

  • Ever since I installed Lion my internet connection comes and goes, has anyone else had the same experience. have rung Apple Care and they have reset my connection but it is still happening

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  • I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

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  • Can't access a USB Drive connected to Time Capsule from a Windows PC.  Apple Care can't/won't assist.  HELP!!!

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    First off, Archon23, what you want to achieve is possible.  I have access to both my Time Capsule (TC) and the USB drive connected to it, from a Win. 7 and Win. XP machine.
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    2.) Next, on a hunch, I installed a USB Wi-Fi Adapter (under $20) to my Win PC, enabled that Wi-Fi connection and disabled my Ethernet connection.  I was getting no where on this matter with my Ethernet connection to a DSL Gateway.  But with a Wi-Fi connection to my AirPort Express Base Station, I made progress.
    3.) Finally, while poking around my Network Sharing Center some more, one by one I started the various network device Setup Wizards in there, and Trouble Shooters, to find the elusive TC/USB devices in question...AND voila, it worked.   And it's stable, been this way for going on two weeks now.
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  • Apple Care works? For me don't

    Apple Care is not working for me.
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    I have an Imac 21.7 and it's with an yellow mark behing the glass of the monitor.
    I bought the computer on agost 20th, and they are saying that I've bouthg my computer on may 2nd.
    <Edited by Host>

    And remember, don't panic.  The only thing you are entitled to now is free phone support 90 days from August 20th, and that's what you need to remind AppleCare/Customer Relations.  Hardware support, AppleCare purchasing to extend to 3 years from date of purchase is still available until May 19th, 2012 at the minimum, and if you get the right person at AppleCare/Customer Relations, August 19, 2012.  After which point all AppleCare coverage is on a case by case basis for both hardware and software without warranty.  Note, a warranty is only a warrant against manufacturer defects.  It does NOT cover accidents, or things Apple considers normal wear and tear.  You can read that on the http://www.apple.com/support page.  I do recommend buying AppleCare, if only for the simple reason you will get unlimited phone support to explain things about Apple software from Apple itself.  If limited time manufacturer defect should surface, that's what AppleCare is also good for.  But don't expect accidental spills, falls, or bumping of the computer to be covered.  This as rkaufmann says is a user to user forum.  We can just explain our experiences to you.  For Apple directly you must call AppleCare/Customer Relations.

  • Canon support says this is an Apple issue, Apple Care 3+ yrs old.

    I just purchased a Canon PIXMA MG7250 all-in-one printer.  I'm connecting via WiFi.  The printer installed correctly, the Mac recognizes it and works via WiFi just fine.  But, there are separate drivers for the printer and scanner and my Mac won't recognize the scanner driver.
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    - Ensuring all MAC software updates installed
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    Thanks in advance.

    Hi folks.
    Life got in the way for a while and troubleshooting this had to take a back seat.  Found some time to finally figure this thing out.
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    So I started Googling the issue and saw a recommendation to disable wifi on the Mac and allow the OS to install from the local files instead of trying to connect.  That didn't work either.
    So I started searching for drivers for the MG7520 and came across http://printerdriverseries.com/.  I noticed that the full driver download was a different (older) version than the one on Canon's website.
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    Older version on printerdriverseries.com:  mac-mg7500-1_0-mcd.dmg
    So I downloaded that, installed and… success!!!!  It's some sort of compatibility issue with the most updated scanner driver and OS X 10.7.5.  So I'm good to go, right?
    Right…???
    Wrong.  Dark red eyes suddenly appeared on my PIXMA's touchscreen display and a voice boomed, "THIS IS NOT MY FINAL FORM!  MWA-HA-HA-HA!"
    While the scanner works fine, now the printer driver won't work.  Printing options aren't listed in the Canon Quick Menu and no software on the Mac acknowledges that any printer is attached, even though it was the full driver suite that I installed. 
    So I tried downloading and installing the latest printer driver-only from the Canon site.  No luck. 
    Tried installing only the Printer Driver and Quick Start software from the updated 1_1-,mcd.dmg (hoping the previous version of the scanner would remain and I'd be good to go).  No luck.  Once again I get an error dialogue box saying Apple could not automatically install the necessary driver.  After searching more I came across a site that said "Apple no longer automatically installs printer drivers in Mac OS X 10.7 and 10.8."  Is that true?  It certainly seems that way from experience.
    FML.  Not literally, but this is frustrating.  First a printer that works fine but no scanner.  Now I have a wonderful scanner, but can't print.
    Back to the drawing board.

  • Apple Care *****

    I took my 17" Powerbook into the Apple Store locally.
    The problem was that my PB wasn't charging when it was connected to the charger unless you held it a certain way. They fixed that by providing me with a new adapter and also replacing my DC board. That portion of the service was great.
    However, the other portion of the service bites because the other problem is that my PB won't stay closed - the lid won't stay shut. This may not seem like a big deal but I cannot carry it around in my bag or wherever without turning it off because it drains the battery. They said they were going to fix this.
    When I picked it up they said that they didn't fix it because it was my fault according to them - they said it looked like the screen had been misaligned by some sort of jolt to the PB and that was the cause of the problem. He said a "rubber band works great". Otherwise, it would cost me $600 to have them repair it.
    First of all, I have never even dropped my PB - it's never suffered any sort of damage yet they do what they ALWAYS do to save money and blamed it on the user. Everytime anything goes wrong and I call customer service all they end up telling me is either A) It's my fault as the user or B) Take it into an Apple Store. They're useless typically.
    What is the point of having Apple Care if they can't ever really help you? Yes, if I didn't have it they would have charged me for the DC replacement and I agree that that is good but in the grand scheme of things, if they don't fix the problems you're having and aren't that helpful on the phone I'm not sure if it's worth it...on my NEXT Mac.

    I made the experience with (German) Apple Care that the friendliness and quality-of-service varies significantly from employee to employee.
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    Spoken generally, I find that the extended Apple warranty isn't worth its money. Sure, they repair and replace parts free of charge for a longer time period, but how often may this happen during the extended warranty ?
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  • URGENT - Is it okay to buy Apple Care if not invoice is in the name of another person?

    Hi,
    I have a Macbook Air that my father bought for me (invoice is under his name).  I only have a couple days left to buy Apple Care but wanted to make sure that I won't run into troubles because the Apple Care would be bought under my name instead.
    Does anyone have any experience with this?
    Thank you!
    Nuno

    I am reasonably certain you can. Plug your MBA's serial number into this page to determine your options:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • Is the power adapter covered under Apple Care?

    I wrap the cord on my power adapter about twice per day going between home, school, and work. Consequently, the power cord has begun to fray where it comes out of the white power supply. Is a replacement power supply covered under Apple Care?

    Dorianj,
    I would be interested to hear what Apple says regarding warranty coverage for your power supply. I had a slight, but annoying, problem with my Powerbook G4 adapter where the two-pronged wall adapter would not stay rigidly straight in the wall socket. Result was that it would slide out of the wall socket and lose its connection. I called Apple under my extended Applecare warrantly and they said that a replacement (only $10 anyway, but still...) was not covered as the problem was related to my use and handling. The tech on the phone conceded that if I had said that the adapter wasn't working it could have been replaced under the warranty. Of course he said he couldn't change the information on my "case" once that was entered.
    Hope this experience is hellpful and please post back on your results.

  • Apple Care for pro software acting like Microsoft?

    I am having massive problems with Logic and system overload messages since upgrading to a 27" IMac quad. This is frustrating because these were the same issues I was having with my 3-yr old dual core. I am waiting to upgrade to Logic 9 since I am seeing reports on the forum of users having the same issues with 9.2. I called using my 90 day Apple care, was transferred to a Logic tech, who said I only had 90 days of help with pro apps. After that, its $199 per incident, or $399 a year. So its $400/year for help with a $400 program! Tech explained that the program used to cost $1000 so they are using this to get their development costs back. This is the most annoyed I've been with Apple, if I had this problem earlier I'd have returned the IMac. So be warned, use your help quota in the first 90 days or it gets expensive.

    David Slater wrote:
    post here for User to User support or post to the ADC and send direct to the developers
    Perhaps posting problems and possible monetary charges IS helpful to other users. I realize Apple doesn't like to see negative press but users should feel free to post bad experiences.
    pancenter-

  • Terms that void apple care with RAM upgrade

    Hi,
    I want to upgrade the RAM of my macbook to at least 1gb. I have heard some conditions that may void the apple care that I bought. So, I heard that you would have to leave at least one of the original RAM cards in there for the warranty to still be considered good? Is that true? And if that is try is it bad to mix a 1gb RAM card with a 256mb or is there a difference, or is it better to just get 2 512mb? thanks.

    Welcome to the Apple Discussions!
    The RAM of a MacBook is considered a "user installable part" by Apple. You will not void your warranty by replacing the RAM. However, if you damage something in the course of changing the RAM, the repair will not be covered by the warranty or AppleCare Protection Plan. Here is Apple's article about this:
    http://docs.info.apple.com/article.html?artnum=25097
    Apple will even give you instructions on how to change the RAM:
    http://docs.info.apple.com/article.html?artnum=303721
    Because of the graphics sub-system installed in your MacBook, there is a benefit to using matched pairs of RAM. How much this will impact your user experience will depend on how you use the computer. Personally, I would recommend you keep the RAM in pairs, but others here have had no noticeable problems with unmatched capacities of RAM.
    http://docs.info.apple.com/article.html?artnum=303407
    -Doug

  • Apple Care registration page does not support Safari 3 for Leopard

    I bought the apple care for my imac and was surprised to find Apple does not support their own browser for the online registration. I had to use firefox instead
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    I then got.
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    - Microsoft Internet Explorer 5.2 or later
    - Firefox 1.0 or later.
    Windows:
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    - Firefox 1.0 or later.

    When you see this path:   /Library   That is your root Library.
    Open a Finder window.
    Select MacintoshHD in the Sidebar on the left then open the LIbrary folder then the Application Support folder, then InputManagers folder, the Receipts folder.
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    From that same Finder window select your Home folder in the Sidebar. It has a small house icon. Open the Library folder then the Application Support folder.
    Move all the Conduit/CT associated files you posted above to the Trash.
    Try Safari.
    I've yet to find the launchAgents.plist file in any Safari crash report in years. I don't think that's a problem.
    Another way to find files on your hard drive is to go to your Finder.
    From the menu bar at the top of your screen click Go / Go to Folder.
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  • Can I purchase apple care for time capsule that is less than 90 days old?

    can I purchase apple care for time capsule that is less than 90 days old?

    Sure enough...
    The 90 day period basically applies for telephone support if you don't have Apple Care (a three year apple hardware/apple software coverage that would be similar to an extended warranty for your TV) with the outstanding feature that you have unlimited telephone support for the entire 3 year period beginning when your Mac was first purchased.
    Your situation is similar to mine: I bought my MBP this august and just (literally) bought the 2TB TC. So the three year period began when the Mac was purchased and will run out when the MBP reaches it's exact 3 year anniversary. I went 4 or 5 levels above the sales staff and reached an individual at Apple whose exact title is: Sales & Service Management Representive. The first question I asked was is my TC covered under Apple Care and for how long, etc.: as the TC (as well as the MBP) have only a limited1 year warranty without Apple Care.
    If you've been following the posts on this exact site and several others, you'll see many upon many TC's experience a premature death around 18-24 months. So IMHO I think Apple Care is a good deal: coverage for your Mac as well as the TC (double coverage).
    On a lighter note something like double your pleasure double your fun: Xerox your paycheck!
    cheers...

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