Apple Care Service

I was disappointed when my earphones died. So I filled out the form. I did that on Friday. Monday I got the earphones. I was extremely impressed and pleased with this service.
Corey

Even with the problems apple seems to be having right now. They have great customer care. Apple care is great and a lot of people will spend 2 grand on a new i mac but won't spend the few extra bucks to get the coverage. 3 years of coverage has saved me twice with my powerbook and twice with one of my I-books
Joe

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I let my macbook pro fall down is covered by apple care services?

I let my macbook pro fall down is covered by apple care services?

apple doesn't cover accidental damage if they can prove it or there are any indications that shows it.

Problem with my Apple Care Service

Hoping a "veteran" up here might help me through a big problem.
DVD drive is out in my G5 iMac. Tries to spin up, but eventually ejects all disks.
Did all the diagnostics, system is up to date. no disc issues, tried logging in with test account, etc. I have Apple Care.
Called them yesterday, got very helpful CSA, who, after discussing the troubleshooting I performed, said there woiuld be no problem, just call your local Apple Store to make sure they had drive in stock, and they could probably swap it out for you within an hour or so. Since this is a critical work station at my business, this was a music to my ears.
It was another world entirely when I called the Thousand Oaks, CA Apple Store.
There was no way they would swap the drive unless their techs performed all their diagnostics (which would probably include wiping the drive) and require that I leave the unit for their prerequisite time of at least a week.
I'm in a huge quandry - a simple problem now threatens me with serious, irreplaceble down time- especially when I do get the unit back with a new drive, I'll have to add another day of reinstalling all our apps.
Making it worse will be setting up another replacement machine, and havving to use network to move all files off machine. We're talking days of work for a simple problem. I could swap the drive, myself in less than a half hour. Buying a new drive out of pocket and installing it myself seems my only viable option.
Any thoughts?
TIA

Called Apple Care back, explained the situation. She transferred me to a Product Specialist who pretty much explained that it was Apple's guidelines that the stores had to follow. They needed to test the unit first, and then replace. It was up to the store as to how they handled it timewise. I asked if he could send me out a drive, and I could do it myself. He said that Apple considered the optical drive to be a major component, and not something like a keyboard, so couldn't do.
He gave me numbers of other shops I could try who might be able to do it faster.
BTW- he said Apple couldn't issue a repair order for this, to avoid having to not go through the testing.
I then called another shop (not Apple Store), who said that Apple required him to test the unit, then order the part, which would arrive the next day. Apple tells him to tell the customer to expect 84 hour turnaround (although I know he was prepared to do it faster). He also gave me the number of another Apple store that I could try that might have it in stock. Helpful guy.
Then, the Product Specialist called me back, apoligized that he hadn't looked at the entirety of my situation, and because of Apple Care, they would send a technician out to my business to fix the unit!

How long is Apple Care service warrantied for?

Apple Care replaced a hardrive in my mac mini approximately 1-2 years ago for the low price of an arm and a leg. Now the same hard drive is reporting fatal errors. Anyone know if I would be out the cost and install of another hard drive? Thankx!

Repairs done by Apple (apple warranty or not) have a time limit for a subsequent warranty or guarantee so you should call AppleCare or Apple Support's toll-free number regarding the product.
From what I recollect having read, there are variables on what is covered (if under AppleCare Plan, vs a repair done by Apple to an out-of-warranty product) as to duration of additional involvement in follow-up support to their parts or workmanship. Some fixes were covered less than a year additional coverage on a repair if under AppleCare, while others could be covered until the end of any remaining years of a current AppleCare plan; but a computer repaired by Apple though 'out-of-warranty' is another matter.
Since you state the Mini is running Leopard 10.5.8, that could place its vintage at either the end of the PPC Mini G4 production or into the intel-based CoreDue era. I have a last-model G4 Mini 1.5GHz PPC w/ 10.5.8.
You could try your luck, if technically detailed and patient, in doing the replacement task yourself; if the hard disk drive truly is the failed component this time around. Could be there is another issue behind the problem...
Good luck & happy computing!

Super Apple Care Service on dead Superdrive

This is why Apple is the best.
I have a dead Superdrive, it ejects everything.
So I called AppleCare and they said to take it in to get a new Superdrive.
Called my local reseller/repair company in Green Bay ( no comments on Sundays game please)... and talked to the service tech, who said he'd call me back.
He did, within a week, and told me he has my new Superdrive.
I Haven't even brought in the iMac for them to look at!
They ordered and got the part, BEFORE it was looked at.
Apple loves us. Trusts user's word on problems, and knows what this kind of service means.
I might be able to get my iMac Superdrive replaced, while I wait!!!
I hope some, who have problems, take heed that Apple does offer the best service.
Talk to Apple, and your local service techs. They like your input.
This was, since 1987, my very first repair of any Mac I've owned. I have had 3 new ones, and two used ones.
I am not a special customer. Or a corporate customer.
I'm a regular user like everyone in here.
I may be an unhappy Packer fan, but I am a very happy Mac today.

<< Apple loves us. Trusts user's word on problems, and knows what this kind of service means. >>
I'm very happy for you that your service was so good, but let's be honest, I don't think it had anything to do with "trust." It can't be a surprise to Apple that an iMac Superdrive failed. Just take a look around this forum.
Sorry about the Packers, btw.

HT201406 I WOULD LIKE TO SCHEDULE AN APPLE CARE SERVICE APPOINTMENT

I would like to schedule a service appointment

You can donwlaod the Apple Store app and setup a Genius Bar appointment at your local store.
Or do the same here -> http://www.apple.com/retail/

APPLE LOST MY IPHONE AND NO ONE ANSWERS THE PHONE IN APPLE CARE!!!!!!!! wow

i'm reallllllllly ****** right now,
i called apple care service by phone (waited 45 minutes to talk to someone in french) to explain that my new iphone 4 had a bad battery. The apple guy aggreed and sent me a box for me to send my iphone back at them for repair. The guy didnt chek my address and sent a box to my old address and a box to my new adress (after correction). In 1 day the box arrived at me and I was really happy with the fast response.
now begins my nightmare.
The box was supposed to have the return slip taped to it, but it didnt.
so i called back apple care (1h07 min wait time to speak to someone in french) and explained the problem to them. they sent me a return slip by email wich I had to go to the local store to get printed out since I dont have a printer.
I then taped the return slip to the box and called UPS for pickup.
UPS came and picked-up the box the nex day,
but then,
apple sent me 3 email.
2 of them was cancellation for repair on the 2 first box that they sent me, and the last one was a new repair ID.
the thing is now, that one of the 2 repair ID they cancelled belongs to the exact number on the box I sent them yesterday.
so now my Iphone 4 is at the apple place in ontario in a box with a cancelled repair order.
I tried calling apple care support (1h27 min wait ) but no one answered me.
now i'm realllllly ******,
I'm really thinking getting a refund and buyin any other phone when I finaly talk to someone and get my phone back.
I have alway being a loyal fan (getting an Ipod touche 1st gen costing me 399$ for a 16gig...) and now a broken (and lost) Iphone 4.
anybody got and idea????
p.s. sorry about my awful english, im from quebec and speak french...

Sorry that you're having a bad time but we're just users like you. You're going to have sort things out with Apple. You might have better luck if you have an English speaking friend help you with the call.

Ich habe heute mit dem apple care gesprochen, weil bei meinen iPhone der Sleep Buttom kaputt ist! Jetzt wird das Handy eingeschickt und für das haben sie meine Kreditkarten Nummer u.s.w gebraucht! Muss ich für diesen Express Lieferung zahlen? Wie viel?

Ich habe heute mit dem apple care service gesprochen, weil bei meinen iPhone der Sleep Buttom kaputt ist! Jetzt wird das Handy eingeschickt und für das haben sie meine Kreditkarten Nummer u.s.w gebraucht! Muss ich für diesen Express Lieferung zahlen? Und wenn ja, wie viel?
Danke im vorraus für eure Hilfe!
Lukas
I spoke with the apple care service because the sleep buttom on my iPhone is broken! Now the phone will be returned and for which they have my credit card number used, etc! Do I have to pay for this express delivery? And if so, how much?
Thanks in advance for your help!
Lukas

Ich habe das gleiche problem....ich hoffe auf eine schnelle loesung...

Let me know apple care registration number

please let me know my apple care registratiion number

Why do you need it? You are running an old OS so any Guarantee or Apple care service would have expired by now.
If it were the serial number, that would be on the box it was supplied in.
If you are planning to sell, read the link below which explains recent changes in registration practices.
https://discussions.apple.com/message/24233410#24233410

Iphone apple care other country

Thanks for your service. I'm Korean and my English skill is awful....:)
I bought my Iphone5 in Korea last year, and I'll visit the united states for one year.
So I think that I have to buy an apple care service...
Question is this... : If I'll buy an apple care service in Korea, can I use this plan in united states?
Fix service.. or refurbish...
I'll appreciate that If you response this Q at this e-mail....
Thank you... Iphone and new macbook is really awesome!!! It is all from your creativity!!
<E-mail Edited by Host>

Sorry, no. Your iPhone warranty/support is only valid in Korea, whether you have AppleCare or not.

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it.

My Apple care is about to expire. Can I buy another service protection plan for my MacBook Pro

My Apple care is about to expire. Can I buy another service protection plan for my MacBook Pro

Not from Apple.

Can I buy an Apple care for a second hand machine which has recently expired its service coverage

can I buy an Apple care for a second hand machine which has recently expired its service coverage

While I don't know about the second hand machine consideration, Applecare needs to be bought during the first year while standard warranty coverage is in effect. Once that expires, you can't buy Applecare for a system.

Service Battery and no apple care

So if my 15" Mac Book Pro (2010) is 4 years old and I dont have apple care, when it says service battery does anyone know how much it would be to replace, and how long I have to replace it.

Okay thanks. The help doc that pops up when I click service battery, says:
"Service Battery: The battery isn’t functioning normally, and you may or may not notice a change in its behavior or the amount of charge it holds. Take your computer in for service. You can continue to use your battery before it’s checked without harming your computer."
So is there any way of know how long before its dangerously bad? There are only four options mentioned in the help doc and Service Battery is the lowest one, so is this that notification before it dies or will I have a couple months or so. I just noticed it today but its possible it said this earlier, and I didnt know.
This is the help doc:
Another thing to note my power cable is cut, I am waiting on a new one in the mail, so I have electrical tape on it could this, be the cause of this? Could this be damaging my battery?

Anybody have experience of service after guarantee/Apple care expired.

I am plaining to get a MacBook Pro, but what afraid me is that if the Apple care/guarantee has expired, as I have an experience with my iPhone of being refereed to a third party service center. That was not a good experience one, as they didn't do a proper job to my iPhone.

Yes! i have had my screen replaced 3 times,just before the warranty ran out,and i knew that it would happen again, (even has i am typing this out its happening again) I was given no choice but to buy this Apple Care Plan. My question is what happens after 3yrs. In my country England you just keep on paying the insurance every year. If you do not have any insurance, Say, on a washing machine you call the guys out to fix it, they tell you the price before they begin. You are better off buying a new washer, because of the price they charge. I know for definate after 3yrs thats it,and say if you had to get your screen replaced it would cost you £400 plus carriage,and that comes to about £500. You might as well buy a new computer. Unless anybody can come up with a better answer to this i would love to know.
Kettle4

Apple Care Service

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