Apple Care sign-up

Can I buy apple care protection after my 1 year warranty has expired? My warranty expired in January of this year and I had planned on buying apple care before it expired, but I forgot.
Am I out of luck?

You may want to check out Safeware.
That is simply insurance and covers nothing that Applecare would fix.
If you need a new motherboard because the old one melted (manufacturers defect), or if the monitor goes bad, it will not be covered by Safeware.
Safeware is insurance, not warranty coverage.
There is a big difference.
If it gets hit by lightning or gets stolen or flood damaged, it will get replaced/reparied.
http://www.safeware.com/faq.htm#faq1
"Warranties, by their nature, will cover parts and labor for manufacturer defects and internal mechanical failure, such as disk failures, inoperative keyboards, etc… Computer insurance, on the other hand, compliments the warranty by providing coverage for all kinds of unexpected, externally caused losses: theft, fire, power surges, lightning, spilled coffee in the keyboard, accidentally dropped notebooks and natural disasters like: earthquakes, hurricanes and floods."

Similar Messages

I had switches off my iPhone 5 at around 20 percent battery next morning I was not able to switch it on. I tried to get it charged but it didn't showed any sign of charging even when plugged in for about 2 hours. I had to take it to apple care centre

I had switches off my iPhone 5 at around 20 percent battery next morning I was not able to switch it on. I tried to get it charged but it didn't showed any sign of charging even when plugged in for about 2 hours. I had to take it to apple care centre but they refused to repair it after confirming the problem with the device as it was out of warranty and asked me to get it replaced for INR 22500. I got it repaired outside but after that also if I switch it off in the same situation it again happens and I have to take it for repair it has happened 3 times after that. Is it a inherent problem in iPhone that it uses battery even when switched off and if in that case battery drain out then refuse to get charged because this is the scenario i have experienced every time?

Apple told you it was unrepairable.... You had it serviced by an unauthorized party. It's now no longer eligible for out of warranty replacement by Apple.
There's really nothing else we can say about it. Find a competent 3rd party repair shop or buy a new one.

MacBook Pro Mid - 2010 has question mark folder and block sign at start up could I get apple care and apple will fix it

I need information ASAP on what I should do with my MacBook Pro , am I able to just give apple the money for the apple care cost and they'll fix problem

It's too late, at this point, to get AppleCare, unless you purchased the machine on or after February of 2011 - and then you'd only have a few months, at best, of extended warranty.
The best thing that you can do is to either diagnose the symptoms and fix the machine yourself or take it into an Apple Store or AASP and have them diagnose and fix the problem(s).
If your profile is correct and you're running 10.5.8 then you should get disc one that came with your machine and boot from it and run Disk Utility's Verify and Repair commands on your hard drive. If it fails, you'll know that the problem is most likely with the hard drive.
Good luck,
Clinton

My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)

I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.

Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem.

I bought my 15" macbook pro i7 just a year ago and my battery life runs out extremely quick..at fully charged it says I only have 2:27 of usage time. I didn't pay for that-what can I do about it? I do have Apple care. Thanks.

I bought my 15" macbook pro just a year ago and my battery life runs out extremely quickly. This started maybe a month or two ago. Its hard to tell. I only noticed the rapid change recently. Fully charged it says I have 2:27 (2 hours and 27 minutes) of usage time...with about 50% screen and keyboard brightness.
I've checked inside system preferences and its cycle count is 261 and full charging cap is 6316.
I have apple care...is this something i can/need to take up with apple. You'd think if you pay the price for these machines you should get mroe use out of them.
ONLY A YEAR I'VE HAD THIS!
My PC lasted 4 years before the battery showed signs this dramatic of wear.
Any help is appreciated, im new mac owner. thanks.

do you have a mbp with dual video cards? running the system with the higher end card increases the heat and also drains batt power.
i have the 1st gen unibody (2008) with an original removable battery of 311 cycles and 4453 charge. under normal use ill be happy to get 1.5hrs. the mac battery counter thing says i have 3.3hrs though (whatever). compared to me, i think you use your battery more than i do, perhaps its the reason why it degraded so fast in a year?

Which Apple Care plan do I buy for my MacBook?

I fudged on buying Apple Care when I purchased my laptop in 8/06, but with the "complimentary" warranty running out, I want to sign up. Yes, I know my Apple Store or Apple online will sell me the correct one but I'm shopping around on Amazon and eBay for cheaper prices and the model numbers quoted there don't seem to match those here: http://support.apple.com/specs/macbook/macbook.html
I thought I was MA519LL/A. Can someone clarify?
MacBook 13" White 2.0 GHz Mac OS X (10.4.10) 512 memory cache

There is only one AppleCare plan for a MacBook, so if the product listing says it's for a MacBook, it should be fine. Just make sure it's for a MacBook, not the MacBook Pro. Here's the link to the plan on Amazon:

Apple Care Registration for Macbook Pro

Hi all, I bought a Apple care together with my MACbook Pro, but the thing is once I register it doesnt go through after "3. Provide your address information" item 1 and 2 is finished and has a check already but doesnt go through. No next button or ok button. But some details are seen at the left. The only thing clickable is the signout. I signed out. Then signed in again and it tells me I have no apple care registration. Any ideas? Thanks!

If you're still having issue and haven't received email confirmation trying ringing Apple support to register it with them:
800-186-1087
(65) 6835-1812

Apple Care Registration and My Country

Hello All,
I have encountered a problem while attempting to register for my Apple Care Protection Plan. After signing on to my Apple ID, I must write out my Address, Province, Postal Code and Registration Numbers. However, it states that I am in the United States. However, I am not. Therefore, my Postal Code will not work, for it expects an American "Zip" Code" instead. At first I thought that I might have registered my Apple ID incorrectly in the first place. But, I checked my Apple ID and it states that I am in Canada.
Any ideas, Thx

I'm having exactly the same problem. If I have to type all my details in again, i'll scream!!
I reported this to apple via their feedback form and was told to make sure I had registered the macbook pro and this should swap the country over to mine (UK).
However, it hasn't. The e-mail says ring your local support office.

Does Automatic Downloads require you to have an Apple ID signed in?

We've got some iPads that we manage using Apple Configurator. Previously, we'd have to plug them into the Mac running Apple Configurator in order to update the apps. However, with iOS7 there is the switch 'Automatic Updates' in the App Store settings. Does anyone know if this will still work, even if you aren't signed in with an Apple ID?
Thanks
Tim

Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new Apple ID.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue of recovering the old Apple ID.

Question re; buying Apple Care...

Hello - I have had my MacBookPro almost a year, and will need to decide if I'm going to purchase the Apple Care protection. I know I'm probably 'asking for it' here, when I ask, 'do I really need it'? But, am only asking because it is going to be a bit of a financial challenge at the moment...
My computer has worked great so far (am knocking wood), but realize that at any moment, something could go wrong, and I could wish that I had the extended warranty. So, am wondering if some of you can let me know how your MBP has fared, after the first year. Ok, thanks so much for this!

Hi Kristina,
I'm a little biased, having served as a Mac Genius and AppleCare phone agent for Apple. But I will say, that there wasn't a shift that went by (for several years) where I didn't have to deliver bad news to someone that had a less than three year old machine (but older than a year).
With portables, I personally think it's a "no brainer." But allow me to elaborate. Apple, offers a "flat repair" for machines out of warranty with no signs of liquid or physical damage as the culprit. The flat rate runs about $350-$400. So even if you get one of those performed, for any reason, the AppleCare has already paid for itself.
I've had the pleasure of owning my MacBook Pro for going on 40+ months and there's been absolutely no issues with it. It's been possibly the best Apple portable I've owned in my 8+ years of supporting the company as a customer. But I've had some horror stories too, I had an iBook that saw the service bench... 7 times in 3 years. I had a Power Mac G5 that spent more time in repair shops over a 6 month period than in my possession.
I estimate, because I keep all my receipts that I've spent about $8,000 on AppleCare across all my machines since 2001. But I also estimate that I've received close to $44,000 in "out of pocket" repair costs that were paid for by Apple in the process.
One thing about computer issues, they always happen when you don't want them to... or when you can't afford them.

Apple Care & ATT insurance doesn't cover shattered phone - why?

Purchased iPhone 4S + Apple Care $99 + AT&T insurance but when I shattered the phone into 8 pieces after 11 months (hit concrete on top corner with Speck case on), Apple said this is not covered and AT&T wants $200 for a refurbished replacement. What should I have done better to get a replacement for a more reasonable amount? I'd like to know for the next phone I'll upgrade to in May 2013 when I am eligible. In meantime, am using 3G with VERY limited ability.
SAD!

AppleCare has never covered user caused damage - it provides
protection against manufacturing defects. I do not know the provisions
of AT&T insurance so I cannot comment, but you should have been
given documentation when you signed up for the AT&T insurance or
find it on the AT&T website.
Do you have AppleCare or AppleCare+? Provisions are different and
details are at Apple.com
$199 US is the price for out of warranty replacement on an iPhone 4S.
Check with Speck to see if they provide any assistance/coverage for
using their case.

Apple Care - Replacement promised but kept hanging

I have a Macbook Pro which is still under Apple Care. I have been plagued with problems right from the beginning like the OS hanging, keyboard not functioning, optical drive not reading discs etc. ever since I bought the machine and each time I got the defective part / s replaced under Apple Care.
The icing on the cake was when my motherboard (or the logic board as its called in these circles) crashed a couple of months back.
I have been promised a replacement and the Apple Care executive spoke to me promising that I would receive concrete instructions by mail regarding how the procedure would pan out. However its been a week and I have no mail. The executive I spoke to seems to be ALWAYS unavailable. I think I've left at least 4 - 5 voice mails since the beginning of this week but have heard nothing from them.
Any advice as to who I can contact? Probably someone higher up in the hierarchy?
Your help and advice would be greatly appreciated.

Hello Jason,
Yes the executive had at first told me on Friday the 3rd of September that I would receive instructions by email as to how the replacement would take place by the close of working hours the same day. Nothing came.
On Monday the 6th I received an email from a Mr. Guy Heynen but sent through the address of a Mr. Geoffrey Maraval asking me to sign a copy of a Settlement Agreement that was attached therewith. I found this to be weird since the executive I had spoken to had not told me about this requirement. I thus tried contacting her but got her voice mailbox instead. However she called back after a while and told me that this 'settlement agreement' was not applicable to me and that it had been sent erroneously. Thus I should ignore it and await further instructions. Till date nothing has come.
However a few hours back (after I started this thread) I received a call from the transport company TNT saying that they needed to pick up my computer for delivery to Apple. They have scheduled a pickup time for Monday the 13th September. What I still find weird that there is NO communication from Apple.
I just hope that my computer will end up with Apple and the latter will not tell me next week that they didn't schedule this pickup after all.
I don't know how to confirm since as I said in my earlier post, I can't get through to Apple's customer service department who work only Monday through Friday, 9 am through 6pm and I have to hold on for around 20 minutes to get through.
What would you guys advise?

My Apple Care plan expired less than a week ago, and my phone has died. Will Apple have any mercy on me?

I am beyond livid that my two-year apple care plan is now expired on my iPhone 3G and my phone has completely gone kaput. I attempted to go to AT&T yesterday and just get the iPhone 4, but with the iPhone 5 lurking just around the corner, I would have to pay full value when it comes out in a few weeks/months.
My brother gave me his old iPhone; will I be able to activate it with no problem? I read an article somewhere that I'd have to sign a new two-year agreement with AT&T to activate the old phone, again defeating the purpose of using an interim phone before the 5 comes out.
Someone help!!

Actually MArc, it is you who needs to get the story straight.
Apple Care on an iPhone only extends the warranty one year past the original first year, giving you 2 years in total.
Details here:
http://store.apple.com/us/product/MC253LL/B?mco=MTY3ODQ5OTY
Apple Care on Computers (not iPhones), extends the warranty two years after the original first year, giving you 3 years in total.
Details here:
http://store.apple.com/us/product/MD006LL/A?mco=MTY3ODQ5OTY

I shattered my phone and does not turn on I have apple care. How much would it be to replace it?

I have an iphone 4s and I dropped it down some steps and its completely shattered and does not turn on. I have apple care. Does apple care last for 2 years? I replaced it once before with no charge. Would I be charged this time? Please help.

You have AppleCare or AppleCare+. If you have regular AppleCare, accidental damage is not covered. It will cost you $199 for a replacement. If you have AppleCare+, and you're within 2 years of buying the original phone, then you can have it replace for (I believe) $49. That was the quoted replacement price when AppleCare+ first started being sold.

I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked.

Apple Care sign-up

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