Apple Certified Tech grasping at Straws iMac 24" 8,1

I have a 2.8 GHZ 24" 8,1 version iMac sitting on my bench. This one has the upgraded video card 8800, 512k that was something like $800 new.
Always Kernel Panics on startup just as the gear stops and the screen ordinarily goes to blue.
Doesn't matter, internal HD, External HD, O/S Discs, always the same-just before starting Graphics, kernal panics.
Gray screen has yellow vertical strips in repeating patterns, sometimes blue, sometimes pink. Always repeating.
What I have tried:
Of course I reset the SMC and PRAM. No joy.
Replaced the LCD with a known good one-looks and acts exactly the same- (KP and vertical stripes)
Replaced inverter cable-same.
Replaced the Power Supply-same.
Tried a different video card but did not display-not sure the replacement was sound.
Argh.
PASSES EXTENDED ASD with no issues found
Assuming it is the video card but why would it pass ASD?
Might be LVDS but I don't have a replacement to try.
Also, previous owner mentioned something about Unix so I am wondering if somehow the EFI is corrupt. Funny thing, there is apparently no EFI re-install available for this breed of iMac. Seems to skip this one for some reason.
Anyone?
Thanks.
John (theoldmactech)

0x5bd97078 : 0x5d0b8776 (0x766c804 0x7ab8004 0x0 0x0)
0x5bd970d8 : 0x5d0f4139 (0x766c804 0x7ab8004 0x0 0x0)
0x5bd97148 : 0x5d0f9497 (0x766c804 0x7844004 0x10000 0x0)
0x5bd973a8 : 0x5d0fd308 (0x1000042 0x77d38c4 0xc 0x0)
0x5bd974d8 : 0x5d040a5b (0x766c804 0x7844004 0x73 0xc1d00005)
0x5bd97528 : 0x5d04057a (0xc1d00005 0x1007313 0x1000042 0x77d38c4)
0x5bd97578 : 0x5cfc850e (0xc1d00005 0x1007313 0x1000042 0x5bd9781c)
0x5bd975b8 : 0x5cfb8286 (0x5bd97748 0x6 0x0 0x0)
0x5bd97718 : 0x5cfa9611 (0x0 0x600d600d 0x702a 0x5bd97748)
0x5bd977d8 : 0x5d1877cb (0xc1d00005 0x1007313 0x1000042 0x5bd9781c)
0x5bd97848 : 0x5d187c3c (0x4743f000 0xc1 0x5bd97874 0x5bd9788c)
          Backtrace continues...
      Kernel loadable modules in backtrace (with dependencies):
         com.apple.NVDAResman(5.3.6)@0x5cfa1000->0x5d1fdfff
            dependency: com.apple.iokit.IONDRVSupport(1.7.1)@0x5cf1b000
            dependency: com.apple.iokit.IOPCIFamily(2.5)@0x55c3e000
            dependency: com.apple.iokit.IOGraphicsFamily(1.7.1)@0x5cefe000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
9G66
Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008; root:xnu-1228.9.59~1/RELEASE_I386
System model name: iMac8,1 (Mac-F227BEC8)

Similar Messages

Apple Certified Refurbished iMac

I am considering purchasing a Apple Certified Refurbished iMac from the Apple store. The refurbished iMac 20-inch 2.4GHz Intel Core 2 Duo for 1099 sounds like a good deal. If you have purchased a refurbished mac, how satisfied are you with it.

I have a 17-inch iMac (2006 model) that I purchased in 2008 from the refurb page. It's the best Mac I've ever owned. Perfect operationally, and looks 100% new. I also bought two refurb iPods in the last two years, and they worked and looked like new as well.
Actually, there must be quite a few buyers from that page. Whenever the 17-inch 2.0 GHz Core 2 Duo model came up, they were sold out within a few hours and were gone again, before I decided to buy. After deciding to buy one, I kept checking until I saw it again a week later and purchased it immediately. $849 was an excellent deal. I wanted the smallest screen, because I connected my existing (exceptional) 1600x1200 display to it as my main monitor. The iMac's screen acts as my second monitor, off to the right. This was my solution for Apple not offering a mid-range (not all-in-one) desktop. It turned out to be an excellent solution (even better than the "missing" mid-range desktop Mac), because I wanted a good second display anyway.

I want an Apple Certified large capacity drive for 2008 Mac Pro

I have a Mac Pro (early 2008) filled with all Apple Certified hard drives in it.
I want to put the largest available Apple Certified hard disk drive into one of the bays.
Apple won't sell me a drive. They say I have to bring in the computer and have their service people insert a new drive.
So... They have the drives. They just insist that they... not I... do the replacement and charge me for the drive and installation.
Three of the drives were replaced BY ME at various times since I bought the computer in 2008. They sold me those drives over the counter in my local Apple Store a few miles from my house.
How can I duplicate that without losing custody of my computer for days while they put in the new drive?
Suggestions:
Can I take out ALL the drives, leave them home, and bring in the empty chassis to let them put the new drive?
Can I take out one of the "shells" that hold drives, empty it of its current drive, then take them that shell and have them populate it?
What are my options?

Memory lane.... ? "Once upon a time, far and long ago... disk drives and controllers had to be closely mated and sourced..."
SCSI drives and controllers, and later SAS, you could make an argument - maybe - and buying a set of drives, with extra spares for later when one of them failed.
Enter stage right: DIY and CIP
SATA drives are off the shelf. OEM does not matter in a system that does not use specialized hardware RAID
SSD drives can require firmware for compatibility so I could make an argument for an Apple SSD which were offered as BTO and because TRIM on 3rd party devices - because OS X looks for an ID in the product string to say "I am an Apple SKU" or not, and that is the beginning and end of that, and only matters with Yosemite for all intents and purposes.
So then you can read up on StorageReview.com and others and see what the Leaderboard has to say as well as elsewhere as far as what storage devices.
But no matter what, the same age old wisdom of having system drive, data, scratch (for those large database sorts and such or editing in graphics and video), backup (so it is online). System = small and fast, 15K SCSI no longer being king, it is now PCIe-SSDs that offer 10x or more faster, and 0.01 nanoseconds delay in seeks and latency with large queue depth for multiple IO's. The ability to load and read lots of files at 1000MB/sec or faster is perfect for system, and writes of 900MB/sec and above don't hurt.
Then use 4TB drives for data, cheap large and still fast and outstanding.
APPLE HAS NEVER UPDATED THE DRIVE COMPATIBILITY SPECS when new drives become available, leading people to mistakenly think or ask and wonder "can my Mac use drives larger than ______ (where 750GB was the largest capacity and was for some odd reason listed as such) instead of something like "SATA II and higher" Where SATA 3.1 (?) is the current version and is backward compatible.
PCIe devices are often listed as "PCIe 2.x" or 3.0 and my Samsung XP941 with Lycom adapter is nice enough to list and state that while it is PCIe 3.0 compliant it also supports and backward compatible with PCIe 1.0 and above. It won't get the same bandwith/performance in PCIe 1.0 - 2.0 but it works perfectly.
The firmware of controllers determine support, and sometimes though less and almost unheard of with standard "rotating spindle" disk drives (NAS and hardware RAID being the exception that makes the rule).
SSD has changed and evolved faster than anything I have ever seen in computer technology and storage specifically. A year seems like a lifetime in evolution. And yet... my old 2006 (turns 9 in August) was discovered to fully support PCIe-SSD like the latest device in the nMP and the XP941. Amazing but I guess Intel knew something when it designed the SkullTrail systems and EFI 1.0 back in 2005. So the latest SSD tech is supported in a 1,1 (thru 5,1) running Leo or higher.
There have been issues with the size and screw holes of 4-8TB drives (and yes you can use those too). And when Apple created Fusion drives for the iMac and had trouble with Windows Boot Camp the changes in formatting using Disk Utility turned into a Windows XP 32-bit problem formatting drives larger than 2.2TB in Mountain Lion 10.8.4 and above. I am still scratching my head over that one. Even as it was documented and confirmed. (And no it does not reflect on 3rd party or only with drives that are not labelled Apple OEM
Others can probably make a shorter more succinct case without the long history and rambling my prose is given to as I wonder around in the cobwebs

Is there such a thing as Apple Certified Technicians for iPads?

I recently made the mistake of taking my mini in for repair of a cracked digitizer to a local shop. A month, several arguments, and 5 visits later, the screen is finally staying on, but the front camera is now very hazy. They say they took it apart again and cleaned the screen and that since it's no better, it was probably that way before. The owner insists that his techs are all Apple Certified Technicians, and that they are doing the repairs the same was Apple does them.
I can't find any proof of that type of certification even existing. And they are not a certified repair center.
Anyone know any other reason the for the camera to all of the sudden be so bad? All I can think is there has to be a fingerprint on a lens or something, but they swear they have fixed that.

This registry is a voluntary public listing of Apple certificants. Since not all certificants are listed, you can click hereto obtain an individual's official credential status. If you hold an Apple certification and would like to send an official verification to another party, log into the Apple Certification Records System and select Publish Credential.
https://i7lp.integral7.com/durango/do/pr/prSearch?ownername=apple&channel=apple

Who are Apple Certified Engineers? +1-877-340-9184 (Toll Free)?

I've had my MacBook Pro screen lock up and this weird window shows up:
http://www.safari-contact help.com
Safari - Alert
Suspicious Activity Might be Detected In your Browser. Your Browser might have been hijacked and
suspicious activity been detected. To get it fix please call Apple Certified Engineers on +1-877-340-9184 (Toll Free)
OK
I have had to Force Quit Safari and Restart mynotebook to get rid of the window pop-up. Please help! How can I clean up my computer of all these strange pop-ups?

This is a scam. Do not call the number or you will find yourself connected to a Ukrainian identify thief. The following is useful:
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

Apple and tech support unresponsive

I want to know how to get action from Apple. I have spoken to over a dozen techs and 'product specialists', some of them more than once, and written two letters and I am getting fed up. Apple wrote back to me after my first letter, saying they would have called but I hadn't included my phone number. My second letter did include my phone number along with a lenghty list detailing the phone calls and attempted fixes for this Mac. I sent that letter two weeks ago and they have not responded. I have left voicemails and sent emails to some of these product specialists and I get no response. One guy said he was over-night shipping an item to me, that he would track it, and contact me when he saw that it was delivered. I found out several days later that it was on back-order, and I did not hear anything from him. Last Wednesday another guy told me he was over-night shipping the system software to me. I called again last night (Monday) to find out where it was. I was on hold for 50 minutes and spoke to two individuals for a total of maybe five minutes. I finally hung up. Today I called again and the guy said one disk is BACK-ORDERED and the other disk had been sent Sunday and gave me a tracking number. I found out when I tracked it that it was sent Monday and won't be here until Friday!!! I am on a merry-go-round here. If I get no answer to my letter, what else can I do? What recourse do I have? To whom or what department can I address my issues?
peakachu
iMac G5 2.1 GHz with iSight Mac OS X (10.4.8)

The original problem was minor - when connecting to the internet after the computer was asleep, all was generally fine. After startup, however, the modem would 'unexpectedly disconnect' and I would have to connect a second time. It was arranged for me to take it to my nearest authorized service center. Here's the long story, from my letter to Apple (items in parentheses edited):
On October 3, I took my computer to (XX) in (XX), 35 miles away. Ten days and several phone calls later, I picked up my computer unfixed. I called Apple Care when I got home and spoke to (JJ) who updated my case number to (##) and connected me with (TT). My case had not been updated with the information from (XX) - (?) so I read the comments from the repair order verbatim. He ordered an Airport Base Station and said I should email him when it arrived (on or before 10/19) and that he would track it and contact me when he saw that it had arrived.
On October 19, I called Apple Care wondering where the Airport was. I spoke to (AA) who said the Airport was on BACKORDER!! Please recall, the external modem I ordered with my computer was backordered for several weeks!
On October 23, (AA) emailed me a ‘Capture Data’ program. It did not work.
On October 24, I was able to speak again with (AA). He guided me through backing up by Home folder, and installing the system all over again. Unfortunately, we did not back up programs copied from my other computer and those were lost.
On October 25, (AA) arranged for Apple Field Tech, (BB), to come to my house and change the motherboard (new case number 70033395, Dispatch number D9828309).
On October 26, (BB) installed the motherboard. The problem persists. (BB) called Apple.
On October 28, the Airport arrived. There was no power cord. I emailed and called (AA), leaving a message. I called Apple Care and spoke with (MM) who connected me with (GG). He ordered the necessary power cable and adapter (dispatch # DXXXXXXXX). I set up the Airport. While I was online, the computer froze. I could not force quit. I had to shut down using the power button. I emailed this information to (AA).
On October 29, the G5 froze again. I called Apple Care and spoke with (MM). I told him I want a new computer! He connected me with (GG) who ordered a new hard drive and replacement memory. (Dispatch number DXXXXXXX). I almost immediately emailed him the following:
(GG),
While you're at it, why not send (BB), the service tech, the tool he needs to unclip the computer case at the top (a rectangular piece of ice cream pail doesn't seem official, and it doesn't work very well). And backup cds, and in the event my system software is buggy, which it appears might be the case, send him that, too.
On October 30, I emailed (GG) asking him where I would find settings to notify me of incoming calls. I have not heard back from him.
On October 31, I emailed (TT), (AA) and (GG) asking if they had any new information for me. I also stated that the Airport would not connect until I unplugged it and plugged it back in again. I have heard nothing from them.
Last week (I didn’t take note of the date), (BB) called and said he had the parts. I told him we would have to hold off because I would be working every day and I would call him when I am going to have a day off.
On November 5, I re-emailed (GG), as I had not heard from him. I still haven’t.
I will say that almost without exception, the people I spoke to over the phone were polite, congenial and- knowledgeable, and seemed genuinely interested in helping me. They sounded almost as puzzled and frustrated as I. (AA) was especially patient and persistent in trying to solve the problem. I have no complaint about them except for their lack of response recently and the Airport power cord and adapter issue. And, of course, the lack of a fix.
I tried everything your people suggested. I requested a modem before taking my computer to the shop in order to eliminate that as the problem. The answer was no. Several of your product specialists thought it was a software problem. I requested new system software. The answer was no. They directed me through lengthy diagnostic attempts, etc. that failed.
I have taken off work for this. I have spent many hours on the phone for this. I have spent money on DVDs for backup, which I will have to do again before hard drive replacement. I have a folder of emails I have not mentioned here. The only person who ever emailed back to me is (AA). I will forward the emails to you if you want to see them.
I am tired of calling and leaving messages and not getting responses. I am tired of being stuck on the phone repeatedly for an hour or longer at a time I am tired of being on hold. I am tired of repeatedly explaining the problem. I am tired of trying things that do not work. I am tired of not being informed of progress, or the lack there-of. I am tired of this whole ordeal, PERIOD!
I am one of your biggest fans, but I have endured enough. I want a new computer.
It freezes more frequently now; this morning while shopping on line, the screen went white with lines forming a rectangular pattern. I shut it down with the power button. I apologize for the length of this saga, but it tells the story pretty thoroughly.
peakachu

How did the Apple Genius tech run that diagnostic test?

Hello guys. I had a problem with my MacBook Pro with Lion when I installed Citrix Receiver. That drained the battery etc.... I took it to the Apple store and the Genius tech run a diagnotic test on it and fixed it. It seems it is a very common problems with Citrix and Lion.
He run the test after he connected an Ethernet cable to it. Then, a series of small windows were displayed on the computer: the good ones were in green and the bad one was the Citrix one. I don't know if this was Apple Hardware Test (tried with pressing the D button while restarting, didn't work). I didn't run the DVD though.
Can somebody tell what was that and how did the guy do it? Thanks

The Genius was using proprietary software that is only available to Apple-certified technicians.

Apple Certified

Is there any reason not to purchase an Apple Certified iMac? I assume I can add memory later if I necessary. And most come with Bluetooth.
Any Comments?
Thanks.
John.

John,
There is no reason not to purchase an Apple Certified. Compared to a perfect used machine from some place like eBay, the Certified model will always have a longer warranty life because the clock has yet to start ticking.
"And most come with Bluetooth."
That is not accurate. Until now, the larger number of offerings have been first generation, which did not come with Bluetooth except for B-T-O's, which don't usually show up as refurbs. For instance, the 17" 1.8GHz model of the first gen did not come with BT, but the second gen 17" 1.8GHz has the BT module built-in.

How to connect my perfectly-working 20-year-old Apple Personal Laserwriter 320 to my iMac running Mountain Lion?

How to connect my perfectly-working 20-year-old Apple Personal Laserwriter 320 to my iMac running Mountain Lion?
Thank you, Morty S.

I have a perfectly-working LW 4/600 with exactly the same issue. They use localtalk - a long obsolete network connection, that doesn't connect to modern networks, and appletalk as the comm protocol.
I think the only choice you have is to use an old powerPC Mac as print server. You tell me which old Mac you have, with a localtalk connector, or that runs OS X 10.4 or earlier (so it speaks appletalk), and I'll tell you how I've done it for the past 11 years or so.
Right now I use a G4 running 10.4.11, plus an etherMac ethernet to localtalk adapter.
Before, I used a PMac 6100 running LPD server software.

Why can't I use the spacebar on my Apple bluetooth keyboard to wake my iMac?

I'm pretty sure I was able to use Apple's Bluetooth keyboard to wake the machine before. The only solution I have so far is use the power button on the back of the iMac to wake it and worse, not letting the hard drive sleep in the first place. Neither of these options suit me very well. Anyone have a suggestion?
Thanks!!

Hi iNstaPro,
Thanks for visiting Apple Support Communities.
If your iMac isn't waking from sleep reliably, I'd try these steps from our display troubleshooting article:
Reset the system
You can reset the Mac's parameter RAM and SMC.
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Best,
Jeremy

HT204053 Our family has several apple devices, iPad, touch, and now iMac, our original iTunes are all under a different apple id. do we keep our own accounts even in cloud? do we all have access to each others media? (First time out with all this..)

Our family has several apple devices, iPad, touch, and now iMac, our original iTunes are all under a different apple id. do we keep our own accounts even in cloud? do we all have access to each others media? (First time out with all this..)

There is no problem about using one ID for iTunes, iTunes in the Cloud and iTunes Match, and another for iCloud and its email and syncing facilities. This way you can all use the same iTunes account but have separate emails and calendars etc.

HT201328 after unlocking from ATT and resetting iphone 3gs I keep getting the same error message "could not activate phone" neither Apple Store Tech or ATT were able to fix this . Any ideas?? TKS Sandro

after unlocking over the phone from ATT and resetting iphone 3gs I keep getting the same error message "could not activate phone" neither Apple Store Tech or ATT were able to fix this .
Itunes displays a message saying "there is no SIM installed in the phone you're trying to activate" even if there is the same SIM that was working minutes before.
The SIM works on a different phone I tested it.
Any ideas?? TKS Sandro

“Could Not Activate EDGE” error message Update ...
Well it’s going on day 6 and still sporadic to no EDGE on my iPhone. At one time, it was thought to be a defective iPhone – since my partner’s iPhone works just fine.
After over three hours on the land line with AT&T and Apple, I was sent to the local Apple store for a replacement. Of course, as soon as I walked into the Apple store my iPhone worked just fine. ;-( The local store replaced my iPhone and suggested I go home and activate the phone as a NEW iPhone, that way if there was a bug in my data it would not carry over to the new phone. Did that and well… still sporadic to no EDGE. By the way, I have the Big White “E” to the right of the 5 bars and AT&T .
AT&T said last week they has “Software” issues in my area, but the CSR I talked to did not know what the issues were or if they were the cause of my problems. He did say they would call me back today to see how my iPhone was doing, but alas, no call back.
When I’m next to my partner, trying to access the same feature, his iPhone is just so fast. Mine hangs up, draws out and finally I get the error message, “Could Not Activate EDGE”. I am updated to version “1.1.4(4A102)”. New (refurbished) iPhone direct from Apple.
I remember reading a while back about some problems others had when they upgraded to from 1.1.3 to 1.1.4. I never had those problems, but it sure looks like they may have started. Does anyone remember what the problems with 1.1.4 were, what was done if anything to correct them, and best of all any suggestions?
By the way, this is Seattle, not some small – out of the way place where connection and signal strength is expected to be second rate. Also, I had full function of my iPhone from the day I bought it in June 2007, all the way up to Thursday March 20, at 2120.
Thanks
Joe

I have an apple certified refurbished iPod touch 3rd generatio. When playing the music with headphones, the music moves from song to song. When it is on a docking station, it repeats the song. Any ideas why or how to fix it?

I have an apple certified refurbished iPod touch 3rd generatio. When playing the music with headphones, the music moves from song to song. When it is on a docking station, it repeats the song. Any ideas why or how to fix it?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

IE10 Windows7 - iTunes opens maybe 3 times and then it thinks i am a new user. I ge the license agreement again. Apple SR Techs cannot figure it out. Does this have to do with IE10?

Windows 7 - installed IE10. Now every few times iTunes is opened I get the 'user license' agreement as if i am a new user. Apple SR techs have been working with me for weeks and have NOT solved this problem. i have a iPhone 4S, but this happens before I even plug in. Can you help? Also, second question:
Also, I have two apple accounts (mistake) and apple says that they cannot delete the invalid one! When I finally can get on iTunes it asks if I want to merge or replace - I am told to do neither (i am syncing by plugging in the 4S to my computer - i have Outlook). SO... right now i am unable to sync. SR Tech says having the 2 accounts is not the problem - actually - 2 techs said it was and 1 says it is not. SO frustrating! Is there a way to resolve this?
Thanks - CJ Texas

McAfee AntiVirus by any chance? See the thread Why does iTunes delete my itunesprefs.xml?
Not so sure about the suplemental question, but see Recover your iTunes library from your iPod or iOS device for tips to make sure you don't lose content from the device.
tt2

My system software has crashed, and I am hoping to use an apple certified data recovery specialist in Atlanta. Who can I use and still have my warranty coverage after attempting to recover the data?

My system software has crashed, and I am hoping to use an apple certified data recovery specialist in Atlanta. Who can I use and still have my warranty coverage after attempting to recover the data?

Contact the nearest Apple store for a definitive answer. We are users like you and cannot provide you with an accurate answer.
Ciao.

Apple Certified Tech grasping at Straws iMac 24" 8,1

Similar Messages

Maybe you are looking for