Apple Convert

I find myself quite shocked that I am writing this but in simple terms I have become a convert to all things Apple.
It started last year with the I-Phone , then earlier this year I bought a Macbook Pro and now two weeks into owning an Apple TV I am ready to sell my soul to Steve Jobs.
It's not that I ever had anything against the brand it just seemed that you had to be a certain type of person to own an Apple.
Where I'm from, it seemed to me that your zip code had a lot to do with branding ,your profession certainly seemed to come into play and in many cases sexual preferences too, most gay people I know own Apples !!.
I always felt that Apple owners looked down on Windows based people , now I know the feellings they had were not one of snobbery but ones of sadness as they had not been guided to the light as yet.
Well I am there now, I even believe that I won't be stealing movies and shows anymore. C'mon you all know that bit torrents are like masterbation , everyone does it whether they admit it or not.
I love my Apple TV and am hard pressed to think of ways to improve it bar one.
Please Mr. Apple give us external USB hard drive support.
I like to keep my movies and shows forever so will be needing more space in the future
trevnat

I can understand the joy you must be facing after converting to the Apple world.
I've been using computers since 1983, when I got my Commodore computer.
I moved to the PC world in the 1990s because I could build my own pc... Just buy what I could afford at the time till I had the perfect homebrew PC.
A year ago I was just tired of all the hassles of the PC world.. all the worries about viruses, etc. So I did my research and bought an Apple iMac.
I love my iMac. It helps that I spent extra money to get a 24" model, and increased the hard drive space and memory.
I've added a few external Firewire drives, and bought an Airport Extreme Base Station (AEBS) to handle my network.
The AEBS allows you to connect an external USB hard drive... so you could easily share your stuff with other computers or devices.
Unfortunately I can't totally eliminate PCs from my home. Some of my software comes only in PC versions.
I have a homebrew Windows XP computer that will soon serve as my Entertainment PC. It will have all my muisc and movies, and play the movies on my HD TV.

Similar Messages

WMA to Apple converter?

I have a large no of wma files I need to convert to apple lossless. What app is best and does batch conversion?
Thanks for the help.

You could use the Flip4Mac codecs combined with QuickTime Player 7 to do the task.
I think you have to pay for Flip4Mac if you need to do conversion. You may also need a 'Pro' license for QuickTime 7.
http://www.telestream.net/flip4mac/
http://support.apple.com/kb/ht3678
I used to use a program called 'Max' but I don't think it's been updated in some time so it may be unstable on 10.8 and later.
http://sbooth.org/Max/#download
Not sure of another option that would do batch conversion besides Max.

Why my apple converter doesn't convert video

I got a rocketfish component cord for christmas and it has the old ipod hookup (not the lighting) and i put my lighting converter onto it and plugged in my ipod 5 and it would only play sound not video, but with my old display it works fine. Is there any way to fix this why is this happening

could I get a apple 30 pin AV adapter then stick 30 pin to lighting adapter on that to make it work with the rocketfish cable.

I am a recent Apple convert and feel like I have been ripped off

I purchased a 13inch MacBook since I was getting a little bit tired of having to constantly reboot my PC. Bought a 13 inch MacBook in Nov 2008. Since this was my first Mac and did not have any other accessories/sofware etc from the pc world, I invested in buying all the accessories - duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive). I did not mind it since I was thinking that I will be using the MacBook for a long time. I recently found that my battery was not holding the charge and so I scheduled an appointment at the Genius bar at a local Apple store. I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you. I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this? When I challenged him to show where in Applecare this was stated...he pretended to look on the web and turned to a colleague of his for support and all they ended up doing was point me to the description for battery coverage for batteries under Applecare, which is quite vague. Here is my question - I have taken good care of my Macbook. I have seldom used it solely running on battery. I have always had the Macbook plugged in. Is'nt this unusual for my battery to fail this early and not being covered by Applecare?
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price. The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.

bgrad wrote:
duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive).
In the future, ask about that stuff here first. Mac accessories (such as memory) are often different, but they shouldn't be any more money than the PC versions.
I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you.
It is not that automatic, but not far from it either.
I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this?
It sounds like you just had a loser. Complain about them and go to a different store. If you don't have another store handy, talk to the manager.
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price.
A spare battery is a good thing to have.
The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.
Just avoid that store in the future. Most places are much better than that.
The real question here, the one that the "genius" didn't ask, is why you have a cycle count > 300. I have a 2006 Macbook, a 2007 Macbook, and one spare battery I bought sometime in 2006. The two batteries I have installed have cycle counts of 245 and 222, respectively. How can your 2008 Macbook have cycle count greater than 300? You should keep an eye on that.

New Apple Convert - Printing With Print Server

I am having trouble printing.
I just bought my first Apple iBook G4 using Mac OSX 10.4.6. I have a Netgear Wireless Router with a Netgear PS121 Print Server plugged into one of the router ports. The print server is connected to my Brother MFC9700 Laser Printer.
I went through the process of adding the printer. I used the following settings:
IP Printer
Protocol: IPP
Address: The IP address of the print server
Queue: Left blank
Name: Laser
Location: Left blank
Print Using: Brother MFC-9700 CUPS v1.1
When I attempt to print (from .Mac Word) the printer box shows I am connected to 192.168.0.3 (IP of the Print Server) and the activity indicator (looks like a sideways barber shop pole) is moving but nothing happens on my printer.
Can someone please advise me?
Your help is greatly appreciated.
Mark Ehrmann
iBook G4 Mac OS X (10.4.6)

Try using the following URL instead
192.168.0.3/P1
The P1 is important.
Or try this instead
Start Printer Setup Utility
Click Add
Hold down the option key and click More Printers
Select Advanced from the drop down menu.
Select LPD/LPR Host or Printer
Enter this as the Device URI
lpd://192.168.0.3/P1
The P1 is important.
Note though that your Brother printer is not on the Netgear Compatibility List.
iFelix

When printing a photobook does Apple convert the images from RGB to CMYK?

I'm a little confused by Apple's Photobooks. Most printers require all images to be in the CMYK colourspace, since the inks used are always CMYK. Yet Apple requires Photobook images to be jpegs in the RGB colourspace. Does this mean Apple's printers (presumably plural, since they are all over the world) do some sort of autoconversion RGB to CMYK? Surely this would result in a major downgrading of quality? I've seen a few non-Apple photobooks printed with unconverted RGB images, and they look dreadful - overblown red and yellows, with awful colour casts. I've not seen an Apple Photobook myself, presumably the colours are realistic?
Comments anyone?

Quote from the Reference:
Linear Light
Burns or dodges the colors by decreasing or increasing the brightness, depending on the blend color. If the blend color (light source) is lighter than 50% gray, the image is lightened by increasing the brightness. If the blend color is darker than 50% gray, the image is darkened by decreasing the brightness.
Now consider the values that a neutral medium grey would have in the RGB and the CMYK spaces you use.

Should I Recommend iMac To A Potential New Apple Convert?

My neighbor asked my opinion about purchasing a new desktop computer. I suggested the Apple iMac and they are going to make the plunge from Windows to Apple based on my suggestion.
I have a MacBook rather than an iMac so my only reference regarding the iMac is based on what I read on these forums and web sites like MacWorld etc.
Is this a good time for my neighbors to purchase an iMac? I've been reading about people having issues with the display, and possibly a new line coming out in the near future, as well as several other issues.
I would very much appreciate comments and feedback from they folks here in the forum.
Thanks !
Chuck :- )

1. The Apple Store will migrate your DATA from your old Windows computer to your new Mac for free. For example, Word docs, PowerPoint presentations, text file, photos, etc.
2. The Apple Store will *not migrate applications* that run under Windows to your new Mac.
3. Do not confuse data with applications.
4. "one particular program on her current computer that she would continue to need"
a. In my opinion, Boot Camp is a crappy solution (unless you are a gamer and need unfettered access to the hardware).
b. A better solution is Parallels or Fusion. I have P on 1 iMac and F on the other. I (repeat I) prefer Fusion from VMWare, however, your mileage may vary.
c. I have one application (WebTrends) that only runs under Windows. I have Fusion and Windows XP Home on my iMac just to run this one application. It works perfectly. In fact. my virtual Windows computer boots faster than any real physical Windows computer that I ever owned. (I came back to Mac OS X in 2005.)
5. I would buy VMWare's Fusion and Windows XP Home (from Mwave.com for $85 USD) and run the one particular program.
Then, I would start looking for alternatives that run under Mac OS X (see VersionTracker.com/macosx/)

Multiple devices (iPads & iPods) on one Apple ID - questions

OK, here are my questions. Any help/advice would be appreciated as I'm only a recent Apple convert (after 30 years of refusing to buy Apple!):
a) Can I manage my entire family's devices (4; 2 iPads + 2 iPod Touch's) with a single Apple ID (which also happens to be my email address)?
b) If I do this, do I just need to pay for any app once, and the whole family can use it on their respective devices simultaneously? (I come from the Microsoft/PC world where it's always 1 user at a time per license - such as MSOffice)
c) Can we play multiplayer games via wi-fi, bluetooth, or gamecenter/OpenFeint, etc. using our 'single purchased' app on each device? I'm talking about games like Dungeons 2 HD, Words with Friends, etc. Note that each device may have a different version (HD, universal, iPhone/iPod only, iPad only, etc.).
d) What about more expensive business type apps like Documents to Go or even the IOS version of MS Office 2010? Can these be shared and used by all devices with just one purchase?
e) What happens to apps like Messaging, FaceTime, or iCloud? If the 4 devices are all signed on under 1 Apple ID, can we each communicate separately...and simultaneously? If someone messages my daughter, I don't want to get the message on my iPad, etc. How do we retain our Messaging-specific identity? FaceTime? iCloud space?
f) If I re-register one of the devices (my wife's) that's currently on her own Apple ID over to my Apple ID, what happens to her previously purchased apps (under her current Apple ID)?
g) Are in-app purchases also "shared" by every device linked to a single Apple ID?
h) When I synch each device to iTunes after they're linked to a single Apple ID, will the synch try to install every app that we 'collectively' purchase...instead of just the ones we each want on our device? Will the synch also attempt to download every song and video which may be on the iTunes account?
LOTS of questions, but I'm still a newbie to the wonderful Apple ecosystem. Although I was totally skeptical at first, if in fact multiple users within a household can use an app purchased just once, this is a HUGE plus over the whole PC/Microsoft and even Android ecosystem!! But before I flip the switch and move the other devices over to a single Apple ID (mine), I'd like to hear from some of you who have some definitive answers. Any DISadvantages to running all 4 devices from a single Apple ID? I'm also a bit confused as to the linkage between an Apple ID and an email address, as well as the hierarchy/relationship between an Apple ID and an iTunes account.
Thanks in advance!

Answers that I know :
a, yes - I have an iPad, iPhone, and iPod Touch linked to my account on the same computer/iTunes and haven't had any problems with it
b, you only need to purchase the app once, it can then be copied onto all your devices. Some of my apps are on all three of my devices. If you get newspapers or magazines then I believe that some only allow one download of each magazine/newspaper, so you may not be able to have them on each device.
c, as long as you have your own Game Center accounts then you should be able to - I've never used it
d, yes, you can have them on all your devices, you don't need to multi-purchase them
e, I think that you will each need your own email address for them - in Settings > iMessage you can link an email address with messaging, and similarly for FaceTime (Settings > FaceTime) - that way messages/calls will only go to the correct person. Using FaceTime ; there is also some info on the built-in apps in iPad's manual and iPod's manual
f, all content purchased via an iTunes account is tied to that account, and they cannot be copied or transferred to a different account. So any content purchased on your wife's account will remain tied to her account. You can have more than one iTunes account authorised on a computer's iTunes (Store > Authorise This Computer), so you can have her content as well as yours on the computer that you sync to.
g, don't know, I've not made any in-app purchase
h, with the device connected to and selected on the left-hand side of your computer's iTunes, then on the tabs on the right-hand side you can control what is synced to that device. Those selections should then be remembered each time you re-connect that device, so you can have different selections for each device and you shouldn't have to re-do the selection each time you connect it.

15" MacBook Pro (Late 2008) Hard Freezing & Apple Refusing Support

Hi all,
I have tried installing Microsoft Windows XP / Vista / Vista SP1 32-bit and 64-bit on my 15" Unibody MacBook Pro, and in all instances the machine has hard locked up / froze randomly, which can only be rectified by a hard reboot. Sometimes the machine locks up within 5 minutes of turning it on, other times it may be after an hour when browsing the Internet. Most times it will lock up when actually installing Windows - usually during the 'Expanding files..' stage.
The lockups happen even when simply running the basic Vista install with no other software, not even the BootCamp drivers. Installing the BootCamp drivers has no effect as the machine also freezes after I have installed them also.
Bizarrely, OSX works fine on the same machine. I am suspecting a hardware issue with the hard disk (bad sectors?) or SATA controller given the point that it locks up most frequently at.
I have reformatted the BootCamp partition on the machine a number of times now, and installed a fresh copy of Vista every time to no avail.
Frustrated at getting nowhere, I took my MacBook Pro into an Apple store to the Genius Bar on two occasions.
On the first occasion, the staff member dealing with me went into defensive mode as soon as I mentioned running Windows via Boot Camp. He stated that Apple do not support Windows issues and that I had to contact Microsoft. At no point did they attempt to diagnose if it was a hardware issue, despite it locking up during the Windows installation, which to me certainly points to a hardware issue.
I then called up AppleCare, spoke with level 1 and 2 technicians, but they basically told me the same thing - sorry, we don't support Windows, go and talk to Microsoft.
The second time at the Genuis Bar was a little more succesful, as I demonstrated the laptop locking up. The genius then repartitioned and reinstalled Vista on the laptop only to see it lock up 13% into expanding files. He told me that if I hadn't got a customised machine that he would swap it out straight away, however because I ordered online and specified the 2.8GHz CPU and SSD disk, I had to call AppleCare. He made a note on the incident report recommending a hardware replacement.
Today I called up AppleCare again and although the support technician was very sympathetic and helpful, after speaking to a number of departments he was unable to resolve my problem satisfactorily (i.e. repair, replacement or refund) and suggested that I write a letter of complaint to Apple Operations Europe.
He also said that my problem was down to a security update issued as a patch by Microsoft, which I can't say I agreed 100% with, but went with it. He said that Apple only support Vista in a configuration that was valid at the time of relase of the MacBook Pro's, and that they don't support Vista with any future updates! Curious about this, I installed Vista (non-SP1) and the same issue occurred.
Finally, I borrowed a friend's MacBook Pro and have been testing it side by side with mine. My friend's laptop works perfectly whereas mine locks up frequently.
Given all of the troubleshooting I have performed, including trying the same thing on an identical laptop with no adverse effects, I have come to the conclusion that this is a hardware issue, not a software incompatibility.
Despite all the above, Apple refuses to acknowledge that this might be a hardware problem. I don't care what the resolution is - repair or replacement - I just want a working laptop!
I have been an Apple convert since 2 years ago, recommending their products to friends, family and colleagues. I've never had a bad experience up until now, however this incident has certainly made me reconsider my view of the company.
Whilst browsing the Apple support forums, I came across a number of people with identical issues to those that I am experiencing, all without a solution or acknowledgement from Apple. I have included links to these discussions below in the hope that Apple might take a look and comment on them.
Topic : Possible total fix to late macbook pro 2008 random freeze ON VISTA
http://discussions.apple.com/thread.jspa?messageID=8871096&#8871096
'To the person who still has these problems, replace your motherboard, by then I don't think it's driver issues for you anymore. I believe it might be logic board. My OLD macbook pro had a freezing problem, and i tried every possible driver, and then when I got them to fix it, they replaced the logic board and voila everything fixed. Have you gotten Apple to try and fix it?'
Late 08 Macbook Pro freezing in Vista 32
http://discussions.apple.com/thread.jspa?messageID=8835411&#8835411
Unibody MacBook Pro 17 Freezes
http://discussions.apple.com/thread.jspa?messageID=9355178&#9355178
Windows Vista freezes ramdomly since 1st day of use
http://discussions.apple.com/thread.jspa?threadID=1963316&tstart=105
Help- Windows Vista Crashing and now not starting!
http://discussions.apple.com/thread.jspa?threadID=1942596&tstart=195
MacBook Pro Freezing Up
http://discussions.apple.com/thread.jspa?messageID=9226253&#9226253
There are many more discussions pertaining to the same issue on the support forum.
On the Apple website (http://www.apple.com/macosx/features/bootcamp.html) it states:
'Boot Camp supports the most popular 32-bit releases of Windows XP and Windows Vista. When you use either operating system on your Mac, your Windows applications will run at native speed. Windows applications have full access to multiple processors and multiple cores, accelerated 3D graphics, and high-speed connections like USB, FireWire, Wi-Fi, and Gigabit Ethernet.'
Boot Camp 2.0: Which versions of Microsoft Windows are supported?
http://support.apple.com/kb/HT1888
You can install the following Microsoft operating systems via Boot Camp 2.0 or later.
Microsoft Windows Vista (64 bit) (Home Basic, Home Premium, Business and Ultimate) on certain Mac Pro and MacBook Pro computers
Boot Camp: Macs that work with 64-bit editions of Microsoft Windows Vista
http://support.apple.com/kb/HT1846
Microsoft Windows Vista 64-bit editions are supported on certain Intel-based Macs via Boot Camp, which is included with Mac OS X 10.5 Leopard.
These Macs support 64-bit editions of Windows Vista:
• Mac Pro (Early 2008)
• MacBook Pro (15-inch Early 2008)
• MacBook Pro (17-inch Early 2008)
• MacBook Pro (15-inch Late 2008)
• Mac Pro (Early 2009)
• MacBook Pro (17-inch Early 2009)
Clearly my 15" MacBook Pro supports Windows Vista 64-bit, and my understanding is that Apple should have tested this configuration thoroughly as part of the hardware development QA process. In order to sell a product advertised as supporting a particular feature, surely you must support customers who run into problems using the machine for the advertised purpose?
Does anyone know the configuration of Windows Vista 64-bit running on the 15" MacBook Pro that Apple supports?
Has anyone else had luck getting support for these hard lock ups?
Sorry for the rant - I'm just not feeling the Apple love right now

hi, good to know that other people also having problems with the late 2008 MacBook Pro.
I have the following problem which is definately related to the chipset. i recently bought the P256 CMFSSD-256GBG2D and the performance on mac os x was really poor. installation took 20 minutes from an usb stick. i thought the ssd was broken, but its definately not. i removed a 2 gb ram module out of my mbp and tada the ssd runs at full speed. i also put the ssd in a friends macbook pro 4,1 with 4gb ram and "INTEL" chipset and everything worked. after testing the ssd in nearly 8 different systems, desktop computers notebooks netbooks, i definately can say, my ssd works, but not in my nice macbook pro. after opening a thread in the corsair forum, which also got me no positive feedback, i called the hotline here in germany. the guy on the phone said "i will take care of the problem", after 40 minutes on line, getting no answer, i hung up.
and to make things clear, my macbook runs fine with 4gb ram and a normal hdd on mac os x 10.5.7 and windows xp sp3.
here is the link to the corsair forum:
http://forum.corsair.com/v3/showthread.php?t=78579
i think the nvidia chipset was not a good option for apple.
a frustrated apple user

Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible

Hi
I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
And secondly this is my 'Apple Service experience so far'
I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
On hold for a few mins then line went dead.
Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
I will also try to repost this on the general area if there is one
Rgds
Michael

Hi,
I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
http://www.apple.com/uk/retail/regentstreet/week/20071118.html
Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
Good luck.

After Leopard Upgrade, HDTV No Longer Displays Full Screen Apple TV??

Fairly recent Apple convert. iMac is directly connected to HDTV (Mini-DVI to HDMI) and A/V Receiver(Toslink). After Leopard upgrade, I now have a black border, on HDTV, no matter what resolution I choose (worked automatically and perfectly on Tiger). In System Preferences-Display, I am mirroring the displays and have Overscan turned off, because without it, the Menu Bar does not display at all. I am wondering if Apple is trying to force me to buy an Apple TV or if maybe I just need to be patient until the correct drivers come out? Apple told me they were referring my problem to the Engineering Department, but I am not holding my breath. Primary need is to view Photos and eventually rent movies, when HD is readily available. Any opinions, predictions or suggestions on resolving would be appreciated. Thanks!!

same issue here. Don't use it very often so could not remember if it was fine previously thought it was. Hope we get help soon.

Negative Color on Apple 17" DVI to ADC Box

Hello all, I would like to get any help with my 17" Apple LCDs. I have a G5 2.0 with a ATI 9600 Pro 64 megs video card, one ADC and one DVI port. I have the Apple converter DVI to ADC with both USB and DVI cable. It adds power to the Monitors also.
I have two 17 Monitors 3 month apart when I purchased them.
One works (converts) fine on my G5 and MacBook Pro 17", even on a PC with an ATI Wonder Card, (one DVI port one VGA), but the other Monitor will not!
The display looks, well best described as Negative, like a photo (film) negative. When I directly plug the Apple Monitor Cable into my G5 ATI 9600 Pro ADC port its completely fine? It returns to a normal Display.
I am completely puzzled!
Any thoughts would be very well received. Cheers DonH

I have tried the key commands when connected to my MacBook Pro 17" but it sends the Mac Pro into negative mode! The same with two monitor set upon my G5. It has to be the Monitor? I have two 17" purchased 3 month apart. The other is fine even connected to my PC and using the Apple converter.
I think your problem is a defective DVI to ADC adapter, since your display works correctly from a computer with ADC. There have been others with the same problem with the adapter. A single bit error can cause color inversion with the encoding used for DVI video.

Converted all my pictures to smart pictures and I can't use them

Apple converted the jpg files smart files and apple can't open them. So I bought a program to convert them back and that does nothing. It may work great but is says nothing. The is an outlet file some where but it doesn't say. Thing only get worse, It is a nightmare. how can I get mu pictures back I want to use them for a project. Non destructive my butt. Just let me get my pictures back.

Adobe is not at fault. I couldn't get back here to answer the question so answered it is on this forum under another question. I had to find it on my own but then I got confirmation from my son in law. I told him the story and that I solved it by Googling nar. He was way ahead of me. When I Googled nar I found they are a Nikon file extension. Someone asked on a windows forum how to open them. It should only happens with a windows operating system. The answer is nar is the extension for Nikon zip files and all I had to do is change the extension from nar to zip and they opened no problem and became jpg (or maybe jpeg files.) They did change when I imported my jpg files into lightroom. But it was my smart phone that changed them. I have a Nokia lumia 520.phone it uses nikon zip files to save space. Most of my files came from my Canon camera but some came from my Nokia lumia 520. When I imported them with Light Room my smartphone changed all my jpgs into nar compressed files. Normally it only happens with a windows based computer and a Nikon camera. It is not supported to happen with a Mac but my phone is a windows phone and it may have been attached to my computer when I imported the files. In any case the phone was at fault. But I as my son in law said the pictures are a lot shaper now and they are all grouped together by date so I am much better off.

Converting Final Cut to Quicktime

What's the best way to convert a Final Cut project to a Quicktime movie. I want to use H.264. The current Final Cut project file size is about 3 GB. I want to create a quicktime that is 640X360 and is about 190 to 200 mgb. The conversion in Final Cut Pro HD is too trial and error. How does apple convert TV shows like Lost to Quicktime movies? What's the process?

Good questions. How does Apple convert a TV show to QuickTime .m4v format?
Answer: There is no "standard" way to do it. Each video is different and could be best served by studying the individual file. Some, with lots of motion may require extra work. Talking "head" movies may only require tweaking some settings.
First rule:
Anyone that uses "canned presets" doesn't care about either the quality or the file size of the final distributed format.
Second rule:
They are "your" files and you can do them any way you like!
Third rule:
Update until your budget breaks! If this means getting a faster machine or a newer OS, as the Nike ad says; "Just do it!"
I suggest a simple series of "test" files. Export (to various settings) a one minute file. You'll end up with a few dozen example files that you can refer to (name them according to the settings used).
Save these files and use the QuickTime Get Info window to compare codecs, frame and data rates, keyframes and other settings. You only need to do this on a few different video files. Separate "fast action" from "talking heads" and store them for future reference.
You'll end up with a series of small files that you can then use to compare various settings.
You can do this! And, it's important! It's your "stuff".

Apple trying to make us buy only apple accessories might just make me leave the apple range!

I am getting quite fustrated when a non apple manufactured charging wire is refused to let it charge it. Apple are trying us to buy their over priced accessories, which is actually making me want to leave the apple range and move to a less demanding manufactuer who products have now caught up and overtaken apple.

No! ebay is not the only source, you assume that ebay only sells crap, yes there are some crap iphone leads on there, but there are also some good quality built ones. I think the last lead I bought, which my phone objected to was from expansys. looked good quality and not the cheapest (well it is when compared to apple!).. I am on my 4th iphone, it is only this last one that is so sensitive to what is plugged into it. It even objects to my £400 DAB radio with the old style connector and the official apple converter.

Apple Convert

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