Apple iPhone tech support says, "Synching photos not supported."

I just got off a marathon (>1 hour) call with tech support on several issues regarding photos not synching and synched photos being corrupted on the iPhone (see here and here). At various times during the call (with several levels of tech support) I was told that:
1. Photos must be modified using Adobe Albums for them to synch properly.
2. Photos that don't synch properly must not have been created correctly.
3. There must be something wrong with the camera that created the photos.
4. The resolution for the photos must be incorrect.
5. The Windows operating system must have something to do with it.
There were some others thrown in there, but those are the ones I remember off the top of my head. It was a rather frustrating call, perhaps made moreso by the fact that this was my first interaction with Apple tech support and I had high hopes of something other than the lackluster tech support I receive from most other tech companies out there.
In any case, the outcome of the call was that I was unable to open a trouble ticket. I tried insisting that this was either an iTunes defect or an iPhone one, but Apple disagreed saying--and this is a quote--"Apple makes no guarantee that you will be able to view your photos on your iPhone."
Meh. :-/

Very nice, PTBoater! That did indeed seem to work for both the problem of photos not synching and the problem of synched photos being corrupted. I wonder why I haven't seen this suggested before? In any case, if you'd like to head over to http://discussions.apple.com/thread.jspa?threadID=1034293&tstart=0 and http://discussions.apple.com/thread.jspa?threadID=1017827&tstart=0 with the answer I will mark you as the answerer so you can get the answer points.
Thanks again! Excellent.

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Apple service/tech support WOES

I'm posting this here because I can not find an e-mail to send it directly to apple (a big reason I'm upset). I have an Ipod shuffle (one of 3 pod currently owned) that locks up my computer when it's connected, which really isn't a big issue in and of itself what is an issue, tech support that is barely understandable, thick Indian accent, this lack of clear support will keep me from purchasing another Apple product, I’m currently looking for a notebook for college, which means no Pro book for me, nor will any additional Ipods be in my future nor will i recommend and of my friends/family to purchase any apple products.
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Welcome to 2007. You should try talking to the people in Pakistan about your electric bill. Let me know which laptop you buy where the tech support is all in the US and all speak perfect english.
There are other threads here about no email support offered, and a lot of other companies have gone in the same direction. From my experience with companies that do offer it, the support was merely a series of pre-programmed responses and wasted a lot of time. I'd much rather talk to someone on the phone.
Also, I have no hesitation if I can't understand someone on a support line telling them exactly that and asking to speak to someone else. And they have never hesitated in transferring me.
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Apple iPhone tech support says, "Synching photos not supported."

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