Apple service/tech support WOES

I'm posting this here because I can not find an e-mail to send it directly to apple (a big reason I'm upset). I have an Ipod shuffle (one of 3 pod currently owned) that locks up my computer when it's connected, which really isn't a big issue in and of itself what is an issue, tech support that is barely understandable, thick Indian accent, this lack of clear support will keep me from purchasing another Apple product, I’m currently looking for a notebook for college, which means no Pro book for me, nor will any additional Ipods be in my future nor will i recommend and of my friends/family to purchase any apple products.
Thank you, Apple for limiting my choices before I purchased a 2,000+ dollar laptop.
-Paul

Welcome to 2007. You should try talking to the people in Pakistan about your electric bill. Let me know which laptop you buy where the tech support is all in the US and all speak perfect english.
There are other threads here about no email support offered, and a lot of other companies have gone in the same direction. From my experience with companies that do offer it, the support was merely a series of pre-programmed responses and wasted a lot of time. I'd much rather talk to someone on the phone.
Also, I have no hesitation if I can't understand someone on a support line telling them exactly that and asking to speak to someone else. And they have never hesitated in transferring me.
Finally, I have a Powerbook and I have had occasion to call for support. I have never talked to anyone that I could not understand and I don't think I was ever outside of the country. I can understand why Apple would outsource support on an $80 device and limit the calls, otherwise the price would have to be much higher.
Good luck with your shopping and if you didn't solve your problem with the Shuffle you can find a lot of help here. Do a search for your problem first.

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