Apple logo
Hi there
I need help my ipod 30gb with video it has been working fine till 2 days ago. The apple logo is on screen and thats all tried to restart it but it didnt work. It doesnt show up in itunes. I have updated software but nothing i have charged it for hours and still nothing any suggestions will be welcome.
Please help !!!
Karen
See if these help.
iPod shows only an Apple logo and doesn't start up.
Only the Apple logo appears when turned on.
If the iPod does not appear in iTunes, try with the iPod in forced disk mode.
Putting iPod into disk mode.
Similar Messages
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I have an older 8GB black iPod Touch (no bluetooth) no longer supported by tech. It is "locked" in restore mode. When I do a 2 button reset I can get the Apple logo but then it pops back to the synch cord-and-music disc icon indicative of restore. Any advice?
Hello honeycrisp70,
For that error, check out the article below for additional troubleshooting to get it sorted out. If it continues then you may need to contact Apple support.
Resolve iOS update and restore errors
http://support.apple.com/en-us/TS3694
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Regards,
-Norm G. -
This phone worked great for 2 years until I inherited it from my partner. Since we changed the phone over to me, it has done this 4 times. The last 3 times it somehow magically came back after taking the Sim card out and putting it back in. I even went and got another new Sim card, in case that was the problem. Apparently it is not, because now I cannot get it to come back at all. I get either the generic gray "no service" screen, or it just cycles the apple logo. I've tried holding the buttons down together, separately, everything. Nothing seems to work. Since the phone is no longer under warranty, am i basically screwed?
Could you specify the model of MacBook and the OS X it's running, please? Some of the advice or references vary along with the system, so this could be helpful to formulate a reply. I've never used a Guest User selection, but do have more than one User.
If the computer does not have an optical drive, you may be able to boot it into a recovery disk mode or something; in an attempt to see what is wrong and maybe fix it.
Good luck & happy computing! -
I can no longer see my iphone on my computer. the ipone is gone blank only showing the apple logo
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Your iphone is shown at the top of the page.
You can also simply click View>Show Sidebar and it will look about the same as it did before. -
My ipod touch (1st gen) is frozen and does not respond. All I can see is the Apple logo for around 10 seconds and then screen returns to black. What is wrong?
Did you already try to connect in recovery mode and restore? iPhone and iPod touch: Unable to restore
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Thanks for that information!
I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?! -
Last night I turned my iPod touch 4g off randomly and then when I went to turn it back on and went to unlock the screen it froze up right there and will not unlock to the home screen to where all my apps and all that are. Ever since that happened the iPod keeps showing the apple logo repeatedly, as well as a screen being completely blank when still turned on. Also when i plug in the iPod to the computer it recognizes it for a second but the iPod does nothing and shuts off and repeats in showing the apple logo and blank black screen. I can get it to the home screen where the slide to lock button is but every time i even attempt to slide it, it freezes up and doesn't do it.
I also having been trying to restore it by plugging in the cord and pressing the home button to get the screen with the usb cord to pop up but no matter what i do, it will not let me turn the iPod off period because every time i keep trying to do that it just shows the apple logo and all of what i said up above again. I have also seen it get a white screen to show a few times , which i assume means the white screen of death. I have never seen that screen before this happened.
I know this is not making any sense whatsoever but this is very hard to put into words in explaining. I have searched the internet but i can't find a single problem that sounds like this one in solving to fix it. The iPod is on right now as i'm typing this. I haven't attemtped to push the buttons down again to fix as i would assume maybe to just leave it alone as i sleep through the night in hopes of it maybe working or even dying. I've only had this iPod for 4 months now and i just don't understand why it won't let me turn it off completely or work properly for me to restore it.Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
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Apple Retail Store - Genius Bar -
hello,
i restored and updated my iphone 4 to the latest version of 5.1.1 and after that when i connect my mobile to i tunes all i see is a big rectangle and a apple logo on left and a small lock on right side please help me fix this problem.I sloved this issue by resting my phone from settings>general>reset>reset all settings...the problem will be fixed
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Some times when I press the home button to read my finger the screen becomes black and it shows the Apple logo, this take a few seconds to get back the screen and this has been happening even 3 or 4 times in a row!
What should I do?Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
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MacBook Pro takes a long time to start up or hangs at gray apple logo after minor fall
I upgraded to Mavericks a few days ago. Everything was working fine until yesterday, when my MacBook Pro started taking a really long time to start up or restart.
Before upgrading I had some directory problems which I fixed with DiskWarrior. I then upgraded to Mavericks. There was also a fall that I took, which resulted in the MacBook Pro hitting on one corner and getting a minor dent (It was inside a padded messenger bag when I fell). It worked fine for a whole day, but the next day it started slowing down and getting stuck.
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DiskUtility did not report any problems, neither did SMART report.
Could it be that the HD got somewhat damaged and gets stuck intermittently? Is it possible to start up OK some times and others to get stuck?
How can I check the HD? Shouldn't the SMART report indicate a problem?
Any help would be greatly appreciated as this is my main work computer!
ChrisI think that my Mac was shutdown when it fell, but I am not 100% sure.
I did perform both SMC and PRAM resets. I will also try to run maintenance scripts. Thanks for the suggestion.
It keeps on taking around 10min to restart now, but it has not frozen yet.
The other very strange thing that happens (and this was the first sign I had when it started acting up) is that Mail.app cannot connect to my IMAP servers (a host provider and Google), even though my Mac connects to the internet. I have the MacBook Pro on the same ethernet network as my home iMac, and I get mail without a problem on the iMac! So something is blocking the mail on the MacBook Pro.
This happened for the first time on Friday and after that I kept having the long delays in startup or freezes I mentioned before.
Could those two be connected?
When I use an external HD as as start up I can get mail fine. -
My phone is frozen and I can not get it to "Wake up"
Stuck on the black apple logo screen. And my computer and itunes are not responding when I plug it in.
Any ideas?try doing a restart / reset first
http://support.apple.com/kb/ht1430
if this doesn't work
You can try the step here in this link.
http://support.apple.com/kb/ht1808
when you're stuck on the apple logo, the operating iOS doesn't load so itunes could not detect the device -
Void AppleCare Warranty: If I Change The Apple Logo Color?
You know the Apple logo that rests on the oppisite side of the screen and lights up when the screen does?
Well, I've some people add like a color see through screen so that lit up apple logo becomes blue or green or any other color.
I'm assuming they insert the color sheet from the inside ...but i'm wondering, would this void your AppleCare warranty?The top case is not a user-installable part. So, yes, if you take apart the screen, any damage you do will NOT be covered by your original warranty or an AppleCare Protection Plan. If you have a hard drive failure later (for example), it will be up to the technician who repairs your hard drive to determine if opening the top case affected your hard drive. If they determine that your unauthorized hardware change did have something to do with the hard drive failure, then you'll be responsible for paying for a repair.
-Doug -
How do I fix a initializing problem with my macbook pro? I only get to the blank screen with the apple logo and the "processing something" sign... it just doesn't start the system....
Please help
MarceloIf there is no loading bar, it's usually a problem with a third party kext file in OS X itself.
You can press the power button down to force a hardware shutdown, then reboot holding the shift key down on a wired or built in keyboard, this will disable them and you go around and update your third party software.
Gray, Blue or White screen at boot, w/spinner/progress bar
Also take this time to backup your users files off the machine if possible.
Most commonly used backup methods
Sometime that won't work and you need to do more
..Step by Step to fix your Mac -
Mac Book Pro Mavericks OS 10.9.5 stops at apple logo with spinning gear.
After working fine for a year, suddenly I cannot get past the apple logo with spinning gear page,
Already tried:
1. safe mode-loading bar disappears 1/3 way through,
2. downloading/reinstalling Mavericks OS-took 4 hours, reboot led right back to same issue,
3. disk/permissions repair - same issue when rebooted
4. Resetting PRAM - heard second chime - same issueThe startup drive is failing, or there is some other internal hardware fault.
Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed. -
IMac 27" does not show "apple logo" on boot, keeps on restarting.
Hello there is something wrong with my girlfriend's iMac.
She has the iMac 27" 2.8GHz, Quad-Core Intel Core i5, 8GB RAM
She bought it two days ago, it gave her problems last night (after less than a day of usage), when she tried to call the call center, it was closed. We're bringing it down to the nearest service centre tomorrow but in the mean time I want to see if I can get any help here.
What happened was: She was using it and the screen suddenly turned white half way. Nothing else was on the screen, just one entire white patch. Not even the cursor showed up. So she decided to force shut-down. But when she started it up again, she couldn't even get to the screen which showed the apple logo. The iMac just continued restarting itself, giving me the start up sound, the "boonngggg" sound that all Macs give when they boot up.
The situations is similar to holding Command-Option-R-P (resetting PRAM) but this time the iMac doesn't even get to the apple logo, and if it's powered on, the restarting continues on its own.
I have surfed the web quite a bit and haven't found a problem similar to this one (except some which suggest Logic Board failure).
What can I do now?You can't do anything now, if you purhcased it directly from Apple contact them immediately and advise them of the problem. They will allow her to return for exchange however they will need to run it through diagnostics first. The other avenue with them is to return for refund and then re-order however this is more time consuming because she will not receive a credit until the old machine is returned.
Also she can call AppleCare in the morning and they can also try some diagnostics.
Finally she can run Apple Hardware Test in extended mode to see if there are any hardware problems.
http://support.apple.com/kb/HT1509
Roger -
My grandson delted all data from his ipod touch {thinking he was deleting his songs.] Now all he gets when he turns it on is a gray screen with an apple logo. We do not have it backed up nor was it ever turned on to itunes. We purchased it used from a co worker and didnt get that far.. Our computers do not recognise it as any thing nor does itunes when we have it plugged into itunes. Any way to fix this? Apple support will remote into our computer to fix it. For $ 99.00. Well needless to say he used all his savings to buy the ipod so ...... Any free ideas??
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
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