Apple messed up, too late to get help?

Ok, so this time last year the battery in my 2009 Macbook overheated and exploded. I took it in to an Apple retail store, paid for it to get fixed and they hooked me up with a new battery as well as a new keyboard and a new screen. I never had a single problem with my Mac until all of this. Well shortly after I received my Macbook back in the mail, the speakers stopped working, they keyboard and mostly mouse had become highly dysfunctional, (randomly moving me to places I don't want to be, deleting whole sentences and paragraphs, etc.) and the screen turns purple when you tilt it a certain way. The problems were at first not too big of a deal, I figured it was just because of the age of the machine itself, but it just keeps getting worse and I have heard of Macbooks lasting much longer than this one has. Should I call Apple and see if they are willing to help or should I just consider it a lost cause? I know, I should have contacted them sooner and I'm kicking myself in the butt for not doing it, but the macbook itself is in great condition, runs perfectly, just extremely hard to use without a keyboard that works properly and speakers that don't play sound AND a screen that I have to tilt at a certain angle to make sure it doesn't go purple. First post in a forum, hope to get some positive feedback.
Thanks in advance folks!

(I asked the Hosts to delete your other thread, since it was a duplicate of this one.)
The recall/exchange program ended - that one only applied to a small number of 15" MBPs with specific serial numbers. There were actually two replacement programs, one is still active:
http://www.apple.com/support/macbook_macbookpro/batteryupdate/
Visit an Apple Store or call AppleCare.
One point they may raise is that you likely have not been using your battery enough! Li-based batteries need to be used frequently or oxidation builds up and the battery loses capacity. Apple recommends a minimum of one charge cycle per month, and with 26 cycles over ~2 years, you're barely above that minimum. Personally, I recommend 1-2 cycles +per week+.

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I never heard about the Macbook recall for cracked casing along the bottom of the keyboard. Is it too late to get it fixed?

I never heard about the Macbook recall for cracked casing along the bottom of the keyboard. Is it too late to get it fixed?

I realise maybe your personal issue was sorted, but it may help others:
I took my wife's 3-year old Macbook into the genius bar yesterday expecting to pay for a new casing, but was told there was still an extended warranty for Macbook plastic case (provided up to 5 years old and no signs of abuse)
They will replace the top case and screen bezel at no cost, which I think is excellent service.

I have just found an unused mobileme code. Am I too late to get a refund?

Subject says it all really. I'm guessing I'm too late but would be interested to find out most of the Aple links are now dead.

I have an idea that there was an expiry date for the procedure to get a refund. As you say, all the relevant help pages have been removed. Your best bet would ring the Apple Online Store (number at the bottom of this page) and ask about it.

Too Late To Get New Battery?

(sorry, I originally posted this in the Late 2008 category when my MBP is about 2 years old)
I'm just coming around to wondering why my battery life ***. I unplug my MacBook Pro to take upstairs to print something, and 5 mins later it doesn't hold a charge to save its life. I'm new to the whole "cycle" and discharging situation and read that the battery exchange program ended in July. Just wondering if anyone knows if there's a good chance I can still get the battery changed up?
Info as of Oct 28th, 2008:
Battery Information:
Battery Installed: Yes
First low level warning: No
Full Charge Capacity (mAh): 2037
Remaining Capacity (mAh): 1677
Amperage (mA): -1695
Voltage (mV): 11649
Cycle Count: 26
From what I've been reading, the battery is basically shot and I'd need a new one. I'm just wondering if because my cycle count is ridiculously low, if they'd replace the battery free of charge.. I'm going to go and ask at the store near me tomorrow but just curious if anyone else had a problem like this.

(I asked the Hosts to delete your other thread, since it was a duplicate of this one.)
The recall/exchange program ended - that one only applied to a small number of 15" MBPs with specific serial numbers. There were actually two replacement programs, one is still active:
http://www.apple.com/support/macbook_macbookpro/batteryupdate/
Visit an Apple Store or call AppleCare.
One point they may raise is that you likely have not been using your battery enough! Li-based batteries need to be used frequently or oxidation builds up and the battery loses capacity. Apple recommends a minimum of one charge cycle per month, and with 26 cycles over ~2 years, you're barely above that minimum. Personally, I recommend 1-2 cycles +per week+.

I've switched to galaxy note 3 and I cannot receive text messages from iphones. I can send but cannot receive. Apple wants to charge me to get help. Can anyone help?

Help

Ok, all of your posts with "solutions" to the problem are great but many are incorrect and pointlessly excessive. All you need to do is simply follow these steps and there will, usually, be no actual NEED to contact AppleCare tech support:
1. Turn off iMessages on your mobile device that you are getting rid of.
2. (For some situations) Step 1, normally, will deactivate your number from the messaging database that Apple keeps. But, you have to actually TURN OFF iMessages. Otherwise, if you no longer have the iPhone or other Apple mobile device THEN call AppleCare tech support and let them know that you simply need them to De-Register the phone number associated with your Facetime and iMessages accounts.
***There is no need to reference the article TS5185 as they will simply do what you ask them to do so long as your word it right and don't make them have to probe and fish for more details. I repeat...."De-Register your phone number associated with your Facetime and iMessages"
3. Have your friends and family members that are using iPhones delete any and ALL previous conversation threads that they have from texting/messaging you saved on their iPhones.
***This is important because Messages remember where they originated and will always attempt to go back there even if you are trying to get texts to show on a new Apple device, like an iPad.
4. If you are attempting to get Messages on two Apple mobile device then follow steps 1-3 and then verify that all of your mobile devices have the EXACT same Send & Recieve settings. Once that has been established you can then initiate a conversation on either mobile device and you will be able to see the conversation take place on both devices.

When is it to late to get Apple Care

I bought a 13" macbook last year may is it too late to get Apple care? If not how long will the apple car last for?

The 1 year anniversary is to the Original "New" purchase from Apple or designated seller. It does not apply to purchasing used.
So if you bought it new in May 2010, and purchased & activated APP prior to the anniversary date, then it will extend your warranty until May 2013.
Adam
ps... trying the auction site for better prices.

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I am trying to watch Prof. Susskind's video lectures from Stanford univ.U-tube lec work fine.With itunes video and audio have synch problem.Is there a way to fix this or the people who uploaded messed up and it is too late?

I am trying to watch Prof. Susskind's lectures from Stanford Univ. U-tube lectures work fine.With I-tunes, there is a synchronization problem between audio and video. Is there a way to fix this or the people who uploaded messed up and it is too late?

I had thought this situation was solved but it just got worse. In addition to being without service for several days I am now being charged a cancellation fee for a broadband service that BT disconnected in error. BT Vision was also terminated by BT but the set up charges are still in place. Does anyone know who the relevant Ombudsman is? I called BT from America on Friday - for an hour - while someone called Aruj sorted out why there is an order 'in progress' that I didn't initiate; why I have fees relating to a problem created by BT and why there are references to a house move that didn't take place and a BT Vision service I no longer have but didn't cancel myself. He assured me it would be rectified and my bill would be reduced by 139 pounds and we would get confirmation of this later that day. I asked him what chance there was that this would not actually happen - he said no chance at all; my new bill would be 23.50.
There was no text message. An online chat person today told me there had been a fee reduction request which had been declined and there was nothing else he could help me with as he dealt only with broadband. But he would get BT Vision to email me. They always seem so helpful.............
I'm sure I'm listed somewhere as 'a problem', there's no other explanation for why I get the runaround

I bought a iphone 4 32gb verizon from apple store 4-7-11 had problem receaver exchanged 12-11 next one died no battery power works with cord dead without so 4-6-12 made apointment apple store emeryville ca they said leap year too late out of warrenty,

i bought a iphone 4 32gb verizon from apple store 4-7-11 3:00pm, had problem with receaver no sound could not hear person i called exchanged 12-11 exchanged iphone 4 32gb verizon died no battery power works with cord dead without so 4-6-12 made next available apointment apple store bay st. emeryville ca for 4-7-12 1:15pm
they said leap year added extra day so too late out of warrenty, sorry but can sell you new one i called apple said same , a company that big should take care of customers the origanel receipt should of said under date of purchess warrnty to end date following year,

That's strange, because no where in the iPhone's limited warranty does it state "365 days", but it does state 1 year. I think the only way they could get out of that is because of the battery, which is not covered by the warranty. HOWEVER, it is stated on AT&T's website that claims are handled from 31-365 days, which would explain why the Apple people acted as such. I know you have Verizon, but since it is (essentially) the same device, it's under the same warranty.
http://www.att.com/esupport/article.jsp?cv=820&sid=KB64687#fbid=MG9VDbF7hX1
Many people have had stories about issues happening as soon as their warranty expires, with products in general.
I'd just consider upgrading, and selling your old one.

I live in the Atlanta area. I use Internet Explorer and have Windows 7. I can't play You Tube videos. I keep getting this message: An error occurred, please try again later. Please help!

I live in the Atlanta area. I use Internet Explorer and have Windows 7. I can't play You Tube videos. I keep getting this message: An error occurred, please try again later. Please help!

First, confirm that ActiveX Filtering is configured to allow Flash content:
https://forums.adobe.com/thread/867968
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You can try to work around these issues by using Compatibility View:
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
If that is too inconvenient, using Google Chrome may be a preferable alternative.

HELP! Can I retrieve my previous session? I only just ticked the "open with previous session" preference but it seems too late!

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That could be a problem, unfortunately.
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To help prevent this from happening to you again in the future, I can recommend the extension [https://addons.mozilla.org/en-US/firefox/addon/2324/ Session Manager]. It is quite powerful but may not be able to help you any more than the History at this point.
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Hi guys i have an macbook 13 late 2007 and does not work when i start it up all u can see is blank white screen and after that its keep bepping high peech tone 3 times i was thinking the hard drive but im not too sure please guys help.

Hi guys i have an macbook 13 late 2007 and does not work when i start it up all u can see is blank white screen and after that its keep bepping high peech tone 3 times i was thinking the hard drive but im not too sure please guys help.

Try to reset the PRAM first then go from there.
http://support.apple.com/kb/HT1379

HT1349 How do you get help from apple if you don't know where to find the serial number of my "product." I don't know if they mean my itunes program, my iphone, my computer, which one, the number on the computer (is there one), or something in Windows or

How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?

sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

HT3702 I am unable to add my bank/card details in my apple account, every time i am getting a message that it has been declined. kindly help me in authorise my bank card in my apple account i need to purchase few apps, pls help me

Hi,
I am unable to add my bank/card details in my apple account, every time i am getting a message that it has been declined. kindly help me in authorise my bank card in my apple account i need to purchase few apps, pls help me

What sort of card are you trying to use ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

Itunes crashed during backup and I can't get help from apple support on the

website.
Stupid Itunes crashed on disk 41 of 46 when backing up.
There is no help available on the apple website and no way to request help on the apple website for any issue with Itunes.
How do I fix this problem?
How do I tell Itunes which disks it backup up so it won't try backing them up all over again. Did it destroy a list of what was backed up? What's going on with itunes anyways? Does it always crash when it backs up this many cds? I don't want to start all over again and ruin another 41 CDR disks trying to back it up. How do I get it to continue from where it crashed or do whatever has to be done to get it to resume where it crashed during backup?
Stupid program wouldn't let me do anything after it crashed. said it will take a minute or two (more like forever) to cancel backup. Don't even know why it was trying to cancel the backup. I didn't tell it to.

Apparently there are some bugs in the latest itunes. DO NOT USE ITUNES TO BACKUP YOUR LIBRARY! UNLESS IT COMPLETES THE BACKUP, ITUNES IS NOT SMART ENOUGH TO FIGURE OUT WHICH FILES WERE BACKED UP. TECH SUPPORT DOES NOT KNOW HOW TO MAKE ITUNES KNOW WHAT FILES WERE BACKED UP SO IT CAN CONTINUE FROM WHERE IT LEFT OFF. AFTER 41 CDS WORTH OF BACKUPS, ITUNES CRASHED AND IT TRIED TO CANCEL THE BACKUP BUT NEVER FINISHED DOING THAT.
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EVEN TRYING TO RESTORE FROM CDS DOESN'T TELL ITUNES TO UPDATE ITS LIST OF BACKED UP FILES. I'M SURPRISED THAT SUCH A BIG BLUNDER WITH ITUNES HAS GONE UNNOTICED.
ITS A SERIOUS ENOUGH ISSUE THAT SOMETHING NEEDS TO BE DONE ABOUT IT. I BACKED UP MY ITUNES TO HD AND THERE WERE NO PROBLEMS SO OBVIOUSLY ITS AN ITUNES ISSUE.
NEEDLESS TO SAY, ITS A VERY ANNOYING PROBLEM TO PUT SO MUCH TIME AND EFFORT INTO GETTING NOWHERE.

Apple messed up, too late to get help?

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