Apple Remote Desktop admin update now won't open 3.5.1

So a few days ago I updated Apple Remote Desktop admin and now the program won't launch. It says that the admin version is not compatible with the client. I went to apple's software updater and it doesn't show that anything needs to be updated on the client side. Any suggestions?
Running on:
Mac Pro
Snow Leopard 10.6.8

Okay thanks, dragging the old app to the trash and logging into the app store did it. What threw me a bit is that it was asking for my credit card info in order to process the download. Evidently it only was doing this because it had an old card stored in the system. I don't THINK it charged me to download again .

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in system/library/preferences
in system/library/applcation support/apple
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Hi, I upgraded my Apple Remote Desktop Admin application to 3.2 last night.
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Both these where, and still are, on OSX 10.4.5.
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http://www.apple.com/support/downloads/macosx1046comboforppc.html 140MB
we have the combo10.4.6 dmg stored on a local webserver and if you SSH in to the client you can do (with the combo updater):
cd /tmp
curl -O http://yourservername/MacOSXUpdCombo10.4.6PPC.dmg
hdiutil attach MacOSXUpdCombo10.4.6PPC.dmg
cd /Volumes/"Mac OS X 10.4.6 Combined Update"/
sudo installer -pkg MacOSXUpdCombo10.4.6PPC.pkg -target "/"
hope this helps others in the sme boat

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We could not complete your purchase.
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Hey evebutterflies,
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I have been a many year user of Apple Remote Desktop, and have updated the administrative application routinely as available, as well as updating all of the client machines which I control.
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I love it!
Apple: "You can safely ignore these messages."
Whew, I guess we had all been unsafely ignoring these messages till now.
Again, Apple: "You do not need to install this update [3.7.2] if you already have Remote Desktop 3.7.2 installed."
Thanks for clearing that up.
I'm sure the Apple design guidelines have something to say about sending messages that should be ignored.
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since Apple Remote Desktop update 3.5.2 when I access to a computer using two screens I get black screen or partial displays

Hi Cheryl,
I'm not using "Mirror Displays" so I was not aware that a bug was also existing there [Apple really worked like pigs for this update of ARD admin]...
So with ARD admin 3.5.2 the "working" screen arrangement is the following:
(no "Mirror Displays" => dual screen)
Now to downgrade to ARD admin 3.5.1 they are two ways depending where you bought it:
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- AppStore: no chance for you, only TimeMachine might help you, or if you manually backup every application after each update.
Good luck.

IMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

iMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
The Terminal commands for this procedure are as follows, though you might need to include a port number from outside the LAN:
First:
ssh ipaddress -l adminusername
(example: ssh 192.168.1.1 -l macadmin)
Second:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent
After that, waiting about 30 seconds and trying to observe or control usually works, though the computer may still fail to show an online or lit-up status indicator.

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I have just updated to Yosemite on my 2009 MBP and am informed that I have an Apple Remote Desktop update to apply in the App Store.
Product was purchased as shrink wrap a few years ago with 3 user licences. However I can't apply the update
Looking at the version numbers they seem the same at 3.7.2
How can I get this updated so I am not pestered in the App Store?

I was able to download the ARD 3.5.2 Client and take the customisations from the generated custom client installer.
To do this you need to expand the Custom Installer to a directory somewhere (in this example I'll expand it to a directory on the desktop)
pkgutil --expand CustomClientInstaller.pkg ~/Desktop/CustomClientInstaller
Inside the expanded package, there are 3 files which are appended with "_entries" which seem to contain the customisations that are specified during the package generation process. So, we need to copy these to a temporary location...
cp ~/Desktop/CustomClientInstaller/RemoteDesktopClient.pkg/Scripts/Tools/*_entries ~/Desktop
Now, what we need to do is expand the ARD Client we just downloaded (3.5.2) and apply the customisations to it...
pkgutil --expand RemoteDesktopClient.pkg ~/Desktop/RemoteDesktopClient
cp ~/Desktop/*_entries ~/Desktop/RemoteDesktopClient/RemoteDesktopClient.pkg/Scripts/Tools
pkgutil --flatten ~/Desktop/RemoteDesktopClient CustomRemoteDesktopClient.pkg
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Apple Remote Desktop Update Kills Quicken 2007

Today this update (3.8.2v1.1) to Apple Remote Desktop Client loaded and now Quicken 2007 will start but will not quit and after telling it to quit it's windows are screwed up with toolbar missing. Only change to my system since yesterday's no problem use of Quicken was this update. I don't use Apple Remote Desktop, but I DO USE QUICKEN 2007 which is now unuseable. How do I get rid of this update or the ARD application or otherwise solve this problem?
Russell G
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That's not a thing that can happen. Your problem with Quicken is unrelated to the Remote Desktop Client Update 3.8.2 v1.1.
There were several OS updates recently, which could have affected Quicken, though more likely its just something else that went wrong with Quicken that is causing the problem.
You should try to clear your Caches and Saved Application State folders in your user Library to see if it helps:
1. Quit all open applications (especially Quicken)
2. Click on Finder in your Dock
3. Select the "Go" item in your Menu Bar and while it is open, hold the Option key on your keyboard
4. Click on the "Library" option that appears in the list
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6. You will find both a folder for Caches and one for Saved Application State
7. Open, select all contents, and trash all contents for both folders. DO NOT TRASH the folders themselves, only the contents.
8. Immediately select the Apple Logo in the Menu Bar and log off or restart your computer. When prompted, uncheck the "reopen windows when logging back in".
9. Log back in after log off/reboot. Try loading Quicken.
If you are still having trouble, contact Quicken support: http://quicken.intuit.com/support/mac.jsp

Apple Remote Desktop admin update now won't open 3.5.1

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