Apple Remote Desktop 3.2 - Keyboard only types a's

Hi, I upgraded my Apple Remote Desktop Admin application to 3.2 last night.
Connected to a remote location via a VPN connection, using a Draytek 2800 both ends, and upgraded the client software on two macs, an iMac G5 and a PowerBook G4.
Both these where, and still are, on OSX 10.4.5.
No all I can do is type a's. Any key character I type from my location appears on the remote screen as an 'a'.
I can't do a thing. Restarted both macs remotely and fixed the permissions. No help.
As I can't enter an admin password remotely I can't update the OS or run any utilities such a cocktail or Tiger Cache Cleaner.
I have therefore lost all control.
There are no users at the remote location at the moment so I do not know whether keyboard input is ok locally.
Has anyone else had this issue?

Our experience is we got this on 10.4.5 clients when we upgraded our admin clients to 10.4.11 and updated ARD admin to 3.2.1.
We have new systems of 10.4.9 and 11 ready to deploy, but as a quick fix you can update to 10.4.6 with the small updaters from apple:
http://www.apple.com/support/downloads/macosx1046forppc.html 65MB
http://www.apple.com/support/downloads/macosx1046comboforppc.html 140MB
we have the combo10.4.6 dmg stored on a local webserver and if you SSH in to the client you can do (with the combo updater):
cd /tmp
curl -O http://yourservername/MacOSXUpdCombo10.4.6PPC.dmg
hdiutil attach MacOSXUpdCombo10.4.6PPC.dmg
cd /Volumes/"Mac OS X 10.4.6 Combined Update"/
sudo installer -pkg MacOSXUpdCombo10.4.6PPC.pkg -target "/"
hope this helps others in the sme boat

Similar Messages

  • Can apple remote desktop be used to assist someone with cognitive disabilities to type on a computer in a different city?

    Question:  Can Apple Remote Desktop be used to assist someone with cognitive disability to type on an Imac in another city?

    You can read about the features of Apple Remote Desktop for yourself and decide whether it would be of help:
    http://www.apple.com/remotedesktop/
    I can't see how it would help anyone type on a Mac, remote or not, disability or not, but perhaps you have assistance in mind that I'm not envisioning.
    Regards.

  • Apple Remote Desktop Update Kills Quicken 2007

    Today this update (3.8.2v1.1) to Apple Remote Desktop Client loaded and now Quicken 2007 will start but will not quit and after telling it to quit it's windows are screwed up with toolbar missing. Only change to my system since yesterday's no problem use of Quicken was this update. I don't use Apple Remote Desktop, but I DO USE QUICKEN 2007 which is now unuseable. How do I get rid of this update or the ARD application or otherwise solve this problem?
    Russell G
    iMac 24' 2007 OS/X Mavericks 10.9.5

    That's not a thing that can happen.  Your problem with Quicken is unrelated to the Remote Desktop Client Update 3.8.2 v1.1.
    There were several OS updates recently, which could have affected Quicken, though more likely its just something else that went wrong with Quicken that is causing the problem.
    You should try to clear your Caches and Saved Application State folders in your user Library to see if it helps:
    1. Quit all open applications (especially Quicken)
    2. Click on Finder in your Dock
    3. Select the "Go" item in your Menu Bar and while it is open, hold the Option key on your keyboard
    4. Click on the "Library" option that appears in the list
    5. Finder will now display your user Library folder
    6. You will find both a folder for Caches and one for Saved Application State
    7. Open, select all contents, and trash all contents for both folders. DO NOT TRASH the folders themselves, only the contents.
    8. Immediately select the Apple Logo in the Menu Bar and log off or restart your computer.  When prompted, uncheck the "reopen windows when logging back in".
    9. Log back in after log off/reboot. Try loading Quicken.
    If you are still having trouble, contact Quicken support: http://quicken.intuit.com/support/mac.jsp

  • Apple Remote Desktop, 2010 Mac Pro, and six displays

    Under 10.8, we were able to operate a 2010 Mac Pro (MacPro5,1) with 2 x HD5770 video cards and 6 x LED Cinema Displays (the mini DisplayPort models, two of them via IUSB-powered Atlona DVI Dual-Link-to-mDP adapters, via Apple Remote Desktop.
    Under 10.9 (currently 10.9.2), all the displays still work, but ARD is having significant heartburn: if it is able to connect with the ARD agent on the display syste, the display arrangement is incorrect, and no amount of swapping mDP cables, moving the displays around in the Displays System Preference pane, and/or rebooting appears to help. Oh, and the most recent end state, when I finally managed to get the menu bar on one of the displays on the top (physical) row (we have them arranged 2 x 3, in order to display 4096 x 4096 pixel movies of spacecraft data), flummoxed ARD completely --- it simply refused to connect with the display machine at all. (I can ssh into the display system and use a cabled keyboard and mouse as well, but that's not a long-term solution: we have to be able to operate remotely, as we did under 10.8.) Oddly, ARD works OK, if not perfectly every time, with the target system when it's only connected to four or fewer displays (regardless of whether they're connected to mDP ports or via the Atlona devices). The host ARD system is another MacPro5,1 with 24 Gbyte of RAM; the target has 96 Gbyte.
    Reading the release notes for ARD 3.7.2, it sounded as though all our issues would be addressed, but alas, it is not so: we're still stuck with ARD trying to but unable to open a "Control" connection to the display system.
    Does anyone have any experience, positive or negative, with a similar setup under 10.9 and ARD 3.7.2?
    Is there any way to clear all the settings in ARD? I can't find any .plist files with client system-by-system info in them, and I suspect they are (appropriately) encrypted because they can contain passwords, or at least store the hashed passwords in encrypted fields.
    Thanks in advance for any clues for the clueless.

    Mac Pro
    Date introduced 
    Original Mac OS X included
    (see Tips 1 and 3)
    Later Mac OS X included
    (see Tip 1)
    Mac OS X Build(s)
    (see Tip 2)
    Mac Pro (Mid 2012)
    Jun 2012
    10.7.3
    10.8
    11D2001, 12A269
    Mac Pro (Mid 2010)
    Aug 2010
    10.6.4
    10.7, 10.7.2, 10.7.3
    10F2521, 10F2554, 11A511a, 11C74, 11D2001
    Mac Pro with Mac OS X Server (Mid 2010)
    Aug 2010
    10.6.4
    10.7, 10.7.2, 10.7.3 (Server)
    10F2522, 11A511a, 11C74, 11D2001 (Server)
    Mac Pro (Early 2009)
    Mar 2009
    10.5.6
    10.6
    9G3553, 10A432
    Mac Pro (Early 2008)
    Jan 2008
    10.5.1
    10.5.2, 10.5.4
    9B2117, 9C2031, 9E25
    Mac Pro
    Aug 2006
    10.4.7
    10.4.8, 10.4.9, 10.4.10, 10.5
    8K1079, 8N1430, 8N1250, 8K1124, 8P4037, 8R3032, 8R3041, 9A581, 9A3129
    I expect your Hardware is essentially unchanged since the 2010 model, and should run the custom 10.6.4 they provided, or 10.6.5.
    The "Full Retail" 10.6.3 is only 10D575, so it will not suffice.

  • Can't get Apple Remote Desktop to work

    I cannot get apple remote desktop to recognize my lab computers.  It only recognizes one in there and all the info is the same on the others.  It sees them but it says they are offline when I have them all on and ready.  I did an update to make sure they were up to speed. I am running ARD 3.5.2 on mine and 3.5.2 on the snow leopard macs and there are some just leopard macs in there running 3.4.
    Thank you in advance.

    Sorry, but no, ARD does not have a "remote printing" feature. You can use ARD to copy a file to a remote Mac and than take control of that Mac to print the document, but you cannot print directly to the remote Mac (unless someone else here knows a trick I've not discovered).
    Depending on how your wife's company has things set up in their connection to the Internet, she may be able to just set up printer sharing on the work computer and print directly without needing ARD at all. A utility such as Slink may make that easier:
    http://slinkware.com/
    I use Slink and it works quite well.
    Regards.

  • How can I remotely access my computer from a different location on Apple Remote Desktop?

    I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

    Hi austinmac14,
    So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
    That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
    If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
    Also these steps are so one person, can connect to one computer at your work.
    Open Airport Utility:
    go to the dock
    Click on the finder
    go to the menu bar
    Click on the "Go" menu
    Chose "Utilities" from the "Go" Menu
    double Click on "AirPort Utility"
    Access the Base Station:
    Double Click on your Airport Extreme BaseStation that is your internet connection router.
    a new window should pop up with your Airport Base Station as the Window Name
    Configure Static Address for the computer you want to connect to via ARD:
    Click on the internet Icon from the toolbar
    Click on the "DHCP" tab
    For "DHCP Reservations:"  Click on the "+" button
    For the "Description" put "ARD"
    For "Reserve Address by:"  set "DHCP Client ID"
    Click the "Continue" button
    For "DHCP Client ID:" set "ARD"
    write down the number in "IPv4" address field
    Click the "Done" Button
    Configure routing to ARD computer:
    Click on the "Advanced" icon from the tool bar.
    Click on the "Port Mapping" tab
    Click on the "+" button
    for "Service:" Chose "Apple Remote Desktop"
    for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
    Click the "Continue" button
    Click the "Done" button
    Click the "+" button
    For the pulldown menu "Service:" Chose "Remote Apple Events"
    for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
    Click the "Continue" button
    Click the "Done" button
    Click the "+" button
    For the pulldown menu "Service:" Chose "Remote Login - SSH"
    for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
    Click the "Continue" button
    Click the "Done" button
    Click the "Update" button.
    wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
    Configure the ARD computer to use the correct IP address:
    Go to the computer you want to be able to remotely connect to
    On that computer, Go to the menu bar
    Chose the "Apple" menu bar
    Chose "System Preferences…"
    Click on the "Show All" button
    Click on the "Network" icon
    For the active network connection, (the connection on the left side with the green dot), click on it
    Clock on the "Advanced…" button
    Click on the "TCP/IP" tab
    for the "DHCP Cient ID: field put "ARD".
    Click the "OK" button
    Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
    Find out what your public internet IP address is.
    On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
    when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
    At this point you should be able to connect to the computer remotely
    connect to the internet from another location.
    open Apple Remote Desktop
    go to the file menu
    chose connect to computer using ip address
    set the address to the address to the IP address you wrote down for step 6. 2.
    use the same password as you used to connect to the computer at work using ARD.
    So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
    Also some network connections change.  When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
    Of corse there are ways around this. But that's kind of another conversation.
    Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
    ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
    This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

  • How can I deploy my AAMEE without Apple Remote Desktop?

    Hi everyone,
    I created a build for Adobe CS6 Production Premium for Mac with the serial number embedded, along with the current updates. All is well with that; however, this is the issue that I am having:
    I have tried to test the build on a local machine (the computer I created the build on) and was able to install the package with no issues; however, when I try to deploy build onto a networked machine, it doesn't work.
    I have read through the AAMEE Reference Guide and have read (if I am not mistaken) that for CS6, you can only deploy an AAMEE build through Apple Remote Desktop onto multiple machines. I have also read that you would need Apple Remote Desktop on all of the machines you want the build to deploy on.
    If that is case, if I have read the guide correctly, what is the point of deploying the build through a network if you have to still install ARD onto all the machines you want the software one? How can you get around this to be able to deploy your AAMEE successfully onto a network on machines?
    When I tried it last night on one network Mac with ARD, I received the error message for "Validating packages...". I'm not sure what that means because the build works perfectly on local machine.
    Any ideas would help as far as deploying the build on a network without using ARD, or really, just a simpler alternative that works?
    PLEASE HELP.
    Thanks.

    Hi,
    You can deploy package using any of these tools - ARD, SSH, Casper suite, Absolute manage, Land desk..and may be more but we have only tried these.
    We have mentioned ARD as an example, but other standard tools can be very well used for deploying package. and there is no need to have ARD installed on all machines where you want to deploy the package, but only on admin machine.
    can you please let me know - which client OS are you trying to deploy the package and whether the client machine is logged or logged in? please forward install.log if you are facing the error.
    thanks,
    Rahul | [email protected]

  • If I were to purchase the Apple Remote Desktop with Unlimited licenses, would I be able to install the client software on each of there computers/laptops and have them remote desktop into the server?

    I have several friends and family who are looking for a central place to access information from ( Pictures, home movies etc ).  So I am considering setting up an OSX Lion Server.  There are some other things I can use it for as well.
    Here is my question:
    If I were to purchase the Apple Remote Desktop with Unlimited licenses, would I be able to install the client software on each of there computers/laptops and have them remote desktop into the server?  Or would I have to install the Admin software on each?  Do they intend it to be used strictly as one admin to access many clients? 
    I always could set up a network drive so they can log in and just see the folders they have created with space on the server I provide them.  But I want them to be able to log an and actually use it as a Remote Desktop.
    Thanks,
    Eric

    Dave,
    Thanks for the feedback.  I understand that ARD is meant for Remote Administration, but I was not sure if it could be used for my purpose as well.  The reason I was looking to do it this was was because I read several articles online about security and performance issues with setting up VNC and activating screen sharing.  Unless I am misunderstood. 
    As far as people's activities on the server, mostly it is going to be used as a place for them to store their media.  I will only allow own person ( Who I trust and I know wont botch the server ), to run applications.  Everyone else will be restricted to uploading and downloading content to their designated account on the server as well as a community share on the server.
    I appreciate your help.
    Thanks,
    Eric

  • Shutdown a remote iMac using Apple Remote Desktop and Automator action

    Hi,
    I have my iMac and my wife's iMac connected to the same UPS. There is only one USB connector for the UPS that notifies my iMac when its time to shutdown due to a power cut out.
    Is there a way for my iMac to then send a command to my wife's iMac (which may be asleep; the iMac not my wife!) and instruct it to shutdown (forcefully)?
    The Belkin UPS software enables me to launch an automator action before it shuts down my computer.
    Your help would be appreciated,
    Tony

    Unless you already have Apple Remote Desktop, it will almost certainly be cheaper to just buy a second UPS for your wife's iMac than it will be to purchase ARD.
    If you do have ARD 3 already, then it looks like it would be possible to create an Automator workflow that would select your wife's iMac and then send the Unix command "shutdown" (look at the man page for shutdown for the usage). I haven't tried doing this, though, so I can't say for sure, but it looks like it would work.

  • Using Apple Remote Desktop to Deploy Filemaker Pro 10 /Create Filemaker pkg

    I need to deploy Filemaker Pro 10 to a number of Macs in our office, all of them with Apple Remote Desktop installed.
    I have the FileMaker Pro 10 installation file (it's listed as an .app) and the text file called "assisted install."
    If I have these two files in the same folder, I can run them and it will allow myself (or the user) to install FileMaker with only a few "continue" clicks.
    I am, however, trying to streamline the process by creating a package (.pkg) so that I can deploy the software using Apple Remote Desktop (I'm using version 3.2.2).
    I am, however, a Package Maker novice, and am not sure if this is more pain than it's worth.
    Is there anyone out there who has done or tried to do something similar to what I'm trying?
    Is there another way using Apple Remote Desktop (besides controlling each individual pc to install the program) to deploy FileMaker Pro 10?
    Thanks in advance for any help.

    Thanks for the suggestion. Since I don't want to spend money, I decided to go with InstallEase from LanREV.
    As I was getting ready to write this off as done, one possible problem occured to me.
    When FileMaker installs, it automatically puts in the username as whatever the current installing user is. You might not be able to answer this, but I'll ask anyway.
    If I use InstallEase to take a snapshot of my system before install, then after, and use that package to deploy... is it going to show my name as the username on everyone's systems, or will it figure it out on its own?
    I'm going to see if I can scrounge up a test mac to see if my theory proves correct or not, but in the meantime, feel free to answer if you already know what will happen.

  • Using Apple Remote Desktop

    I recently got a call from a relative in need of some tech-support (from me). Obviously, it's hard to do tech-support over the phone with someone who is not that great with computers. What exactly do I need to do in order to gain access and remote control their computer using Apple Remote Desktop?
    Thanks,
    Mason

    *Absolutely excellent.*
    My Leopard MacPro wouldn't sync calendar or address book stuff with my Nokia E50, like it did when it had Tiger on it. My G3 Tiger laptop does, but screen sharing wouldn't work between the two. I downloaded both those referred programs, and with just the osxvnc installed on the G3, screen sharing works perfectly. Now that dot mac sync is fixed, I sync my main stuff on the MacPro to the G3, and work the G3 through the MacPro with the osxvnc to bluetooth sync the phone.
    Perfect fix, if just a tad cumbersome, thanks Bill.... ah, I mean Steve.
    If I could just get rid of that Bonjour window it would be even better.
    If only Nokia would get a plugin for Leopard, all that would be extra.
    Anyway, *Thanks Andrew.* Your solution was golden for me.

  • How to set Updates with 11.3 when using Apple Remote Desktop for installation?

    So for all pre-11.3 versions of Flash Player on OSX, I have just pulled out the "Adobe Flash Player.pkg" installer package from the installer .dmg and used Apple Remote Desktop to deploy Flash to the Macs I manage.
    However, when doing that with Flash 11.3, this leaves the "Updates" setting in the Flash Player System Preference set to "Notify me to install updates".
    I'd like to push something that would set this to "Allow Adobe to install updates".
    Is there a way to modify the .pkg installer to have the System Preference set to that value (or push/copy some other .plist file to the clients to have that setting enabled?)
    Thanks!

    I poked around a bit and the file seems to be:
    /Library/Application Support/Macromedia/mms.cfg
    I'd like to get some confirmation from Adobe that this is the correct file to push, though (it seems like it as it only contains this):
    AutoUpdateDisable=0
    SilentAutoUpdateEnable=1

  • How do I search threads within a specific support community, i.e.. Apple Remote Desktop?

    Very frustrated with new layout of discussion forums...
    How do I search key words within threads within a specific support community?
    For Example I want to search the phrase 'couldn't collect' within the Apple Remote Desktop community.

    Thanks for your response. I'm well aware of the global search field.
    My problem with that is if I search the term 'couldn't collect', (in reference to a very specific Error message generated while running a report via Apple Remote Desktop Task Server) I get a slew of useless hits that have either the words 'couldn't' and/or 'collect' or any variation of those words, such as 'collection'.
    I'm looking for responses that are very specific to Apple Remote Desktop only. I don't have hours to weed through thousands of responses that have no bearing to that at all.
    Searching within specific sub-communities was possible before this new layout. Whatever happened to the booelean searches and searching by phrases and the 'advanced' searches? Do they still exist?

  • Least CPU Usage- Real Monitor or Apple Remote Desktop

    Hello,
    What would require the least processing power of a Mac Pro; a 24 inch monitor run via a DVI cable or the same image accessed via Apple Remote Desktop software and displaying the screen on another Mac? Here is the rest of the story...
    I am designing a home video surveillance system built around a Mac Pro and SecuritySpy. It will coordinate 12 network cameras (HD quality) and the potential load of the cameras alone will be huge. My goal is to place the Mac Pro in a locked network closet and administer it remotely. I can either go the Apple Remote Desktop route or have the monitor signal sent via an ethernet adapter, but the aim is to tax the CPU the least.
    So, what are your thoughts?
    “Technological change is like an axe in the hands of a pathological criminal.” (Albert Einstein, 1941),
    Dr. Z.

    Hatter,
    Well, the network closet will indeed have it's own dedicated air conditioning unit, so the heat issue should be addressed. However, initial calculations with the possibility of capturing twelve 0.8 Megapixel H.264 video streams at the same time would cripple any current Mac Mini model. Only a 2.93 GHz 12-core Mac Pro could handle this kind of load, and even then, at only 6 frames per second. Obviously I am very anxious to see what Apple will release with it's next line of Mac Pro's (if they don't kill firther production as rumored). I might also be interested in a Mac Mini cluster, but that would cost even more money in the long run.
    So, back to my original question. Anyone?
    More microchiops than sense,
    Dr. Z.

  • Apple Remote Desktop - Users constantly appear and disappear in All Computers List

    I have a problem and I am thinking it is probably some kind of broadcast error on my network, but why not question Apple Remote Desktop in the process? Computers seem to flicker from available to unavailable. I think they are actually on. If I send a task out while it shows availbe it does complete even though it flickers on and off throughout the package install. However it will not let me send out installs when it say unavailable (as expected). If I am lucky I can catch the systems when they show available and the installs work. I have deleted preferences and re-installed ARD. I am using 3.7
    Personally I think it is my switches and Bonjour. Does anyone else have this issue and a work around?

    Hey Madoser,
    I had the same problem. I administrate around 30 macs, which I undrestand isn't much.....I was having issues with ard after updating to mavericks. I decided to do a complete erase and reinstall on my machine. This was't because of ard, mind you. I was having all kinds of problems. Nothing unexpected as far as I'm concerned but after doing things, my ard problems went away. It's only been a day, but everything is working like a dream.
    I'll make sure

Maybe you are looking for