Apple's "Service Phone"

Ok, so I am getting my iphone 4s replaced due to some hardware issues. The phone should be in tomorrow but they said it was a Replacement phone or "Service Phone." Does anyone know if it will be a new phone or a used one?

Hmm... if that is true, it would be refurbished.
steelerman wrote:
they call it a service phone in which they take a older phone and put all new parts on it.

Similar Messages

  • HT1688 Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's  ATT service plan. They paid the bill for my service. Since, I ha

    Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's  ATT service plan. They paid the bill for my service. Since, I have left the company. I have retained, and assumed financial responsibility for the phone, and the phone number with AT&T. The same day I assumed ifinancial responsibility, I had the phone number ported to a new service provider. ( Straight Talk ) After doing so, my phone worked fine. (as far as cellular service) NO DATA Service !!!! I have been on the phone with AT&T, Straight Talk, and Apple, FOR HOURS over TWO days!!! Trying  to get this problem resolved. All I need to do, is change my APN settings (access point name ) settings. Its  my phone!!! Why does any body have this APN menu locked from me??? I've been on the phone for two days between, AT&T, Straight Talk, and Apple products technical support teams. Everybody points the finger at the next guy!! What can I do to get the phone, that I paid for, work  for more than just a phone, and a paper weigh?
    PLEASE HELP ME!!!!!
    Jason
    Sent from my iPhone
    <Email Edited by Host>

    Wow... you seriously over paid for an iPhone.
    That probably explains why you have/had no clue you were purchasing a locked device and think it's an Apple problem to get it unlocked.

  • My i-phone Not charging because Sunken pins and Green Belt3 Power Mac Center said even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number..my question for what are thwy there?

    My i-phone 5s is not charging because of Sunken pins where the socket is plugged. According Power Mac Center at Green Belt3 even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number in Singapore!!! ..my question for what are they there? not alt all very friendly and helpful!!

    Send an e-mail with all this in it directly to Tim Cook. Seriously. You can send e-mail to him.
    You might also try this forum here for more ideas: http://forums.macrumors.com/index.php?

  • Contact from my phone book just disappeared.dont know how ..and it happen second time in 1 month time. Apple customer service in India is crap... Sorry to say but 700 contacts got disappeared.can someone tell me how to get this contacts back on my phone.p

    contact from my phone book just disappeared.dont know how ..and it happen second time in 1 month time. Apple customer service in India is crap... Sorry to say but 700 contacts got disappeared.can someone tell me how to get this contacts back on my phone.plz

    the same problem happened to me also, i felt that while playing hay day, if some calls came in between and if i answered the call, the setting of all the icloud items turns off. (i have backup of all the items on icloud), after deleting the account and making settings of mail, contact, calander etc on on mode and after rebooting the phone, it again download from icloud server. but it is just a headache. do not know how to handle this.

  • HT1338 after i created an apple id my phone has no service connection

    After I created an apple id, my phone has no service connection

    Hey Nana Flakes,
    It sounds like your phone currently displays No Service or Searching in an area of good coverage. I would run through these troubleshooting steps:
    Try turning iPhone off and then on again.
    Remove the SIM card and verify that it is a valid, carrier-manufactured SIM. Also verify that it is not damaged, worn, or modified. Then reinsert it.
    Check for a carrier settings update. Tap Settings > General > About while connected to a Wi-Fi network. If an update is available, a prompt should appear soon. If Wi-Fi is not available, connect your device to iTunes.
    Update your iPhone to the latest version of iOS.
    Restore the iPhone.
    from: iPhone: Troubleshooting No Service
    http://support.apple.com/kb/TS4429
    Welcome to Apple Support Communities!
    Cheers,
    Delgadoh

  • Apple customer service ... or lack of

    ok i had my macbook delivered, charged it up, used it ect... then left it until the next morning.
    i plugged in the charger and the green light just flashed.
    after hours on the phone to applecare they told me to take it into the nearest applestore for a replacement or wait for apple to send me a box to be collected...ect
    went to my apple store in sheffield....90 minute drive each way.
    they said there was a problem with the internal board which transfers power from the magsafe port to the boards.
    they had a load in stock but refused, rudely, to give me one because, basically i had already paid and they wanted to keep them in stock incase someone wanted to buy one, so they could get more money.
    so i was sent home with 750 GBP worth of cardboard box.
    so i rung them back, after wasting 5 hours going to the store and getting back (people who have been to meadowhall will realise the pain in the a** that is parking.)
    so i ring applecare and they say its going to take two weeks !!!!!!
    i need a laptop to start uni with on monday, becuase i dont fancy taking in a powermac G5 and a 23 inch display in every day.
    so now after having the laptop for 24 hours i am down 25 quid for fuel 5 hours of my saturday and 750 quid for the laptop.
    is this disgusting customer service or am i being too expectant of a big company such as apple

    if you bought online/mail order you need to call and tell them to take it back for a full refund and at their cost
    if you bought from a physical shop, just take it back and demand immediate replacement or refund
    they sold you a dead one, you don't have to accept it
    you've given them a fair opportunity to do what they are obliged to do
    now, cooly and calmly, go for the throat
    for details see the trading standards website...
    http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV1016-1011.txt
    if you need further advice, call your local tso
    if you bought on credit card, also complain to the card company, they are jointly liable
    fyi i would never buy anything expensive online from apple, too many bad experiences of poor apple service
    imho apple products are great, but i find apple uk service far inferior to that of resellers (such as micro anvika and john lewis, yes this is a hint of where to go with your refunded money!)

  • Apple Customer Service - Where can you find it?

    Why can't you contact Apple support, the automated system ask a question then automatically gives you a bogus high call volume and hangs up on you. Frustrated, On the 12th I stayed up most of the night to pre-order, at 3am on the morning of the 12th the website was not available, I ordered a 6plus around 9:00am. The conformation said 1 to 2 week delivery, and I spent $1,000.00 for the 6 plus, when I went back to check the order status it now says 3 to 4 week delivery. Then I tried to contact Apple Customer Service "what a Joke" to see if I could expedite shipping, it is impossible to get someone to actually talk to you, when you follow the instructions of the voice automated system and provide the answers the system ask, it then says call volume is to high, I have done this three days in a row, and get the same message regardless the time of day. I ordered the 6 plus because my corporate team asked if they can switch from the droids. If this is what Apple calls Customer Service, I will think twice about ordering X,XXX plus phones. What happen to Apple, they use to be service oriented. If you can't speak to someone about issues, and needs, then the phrase CSR Customer Service is invalid, and does not exist my world. If I treated my customers this way, I would lose $500mm in business. What a hype, take the order, then change delivery several days later.

    Did you call the 1 800 MY APPLE number? Or try chat on the Apple store site?
    https://secure2.store.apple.com/us/sign_in/order?c=aHR0cHM6Ly9zZWN1cmUyLnN0b3JlL mFwcGxlLmNvbS91cy9hY2NvdW50L2hvbWV8MWFvc…
    Other than this, there isn't anything your fellow users here can help you with unfortunately.

  • Congratulations Apple Customer Service!

    So, like a good little Steve Jobs acolyte, I sat around patiently waiting for the latest iPod Updater, vainly hoping that Apple would take the opportunity to fix a HIGHLY annoying bug that is exclusive to the iPod 5G software.
    Alas, I should have known better. While renowned for its ability to make beautiful, easy to use, dare i say life changing computers and computer peripherals, Apple is also infamous for its SUCKY customer service.
    I'm not talking about a wish list for touch screens, iPod phones, etc. I mean a bona fide problem with the software.
    In a nutshell, this weird glitch is as follows: if you have an artist with two songs, only one of which has album info in the tags, then when trying to browse your music by "Artist", ONLY THE SONG WITH ALBUM INFO SHOWS UP. The other song is there - you can get to it by browsing by "Songs". Not a big deal if you have only a 100 songs, but when you have thousands, with many that are single tracks with no album info, this presents a problem. A HUGELY annoying problem. I know from testing that the nano, mini and prior versions of the iPod do not have this problem. Only the 5G. Oh, careful internet searching reveals that others have this problem too, so it's not just my unit.
    Emails (note plural) to Apple customer service have gone unanswered. And whoever coined the term "Genius Bar" has a truly demented sense of humor.
    Again, congratulations to Apple for living up to their standards of mediocrity for customer care. You should be proud!!

    While I appreciate the spirit of this post, especially as my original post was admittedly snarky, I must point out...
    High customer satisfaction DOES NOT EQUAL good/great customer service.
    Customers should be satisfied with the iPod right out of the box - it's a great product. And Apple surely deserves the brand recognition - it has created something with deep cultural resonance. These are the items pointed out in your news release.
    But who are we kidding? How many customers had iPods that were expensive paperweights once their batteries died. Apple initially refused to replace these batteries, much to the chagrin of those users (I applaud Apple's decision to reverse course on this). There are other instances of poor customer SERVICE that I won't bother to point out.

  • Defective Batteries and Apple Customer Service

    I just spoke with Apple Customer Service today about the battery in My MBP 2.16CD, which is, according to them, defective. However, since it just recently became unable to hold a charge, and is 1 month out of warranty, they will not replace it. This is despite the fact that it only has 99 cycles on it, and will only hold a 1800mAh charge!
    I am very dissapointed that they would admit that the product is defective, but not offer any recompense. I know its out of warranty (by 1 month, it was a replacement battery) but it seems dodgy that they would refuse any sort of service. Has anyone had similar experiences? Is there any consumer legislation that can be brought to their attention?

    Hi,
    I have the same experience with a dodgy Customer Service. At a service point in my city they told me that they would repair the battery for free, but since i bought it at apple directly i should first asks permission via Customer Service. And after a 30 minute wait on a mobile phone they told me; out of warranty even though 70 loading cycles is not normal for a mac-book-pro battery. I send them a letter, but no response. They like to tell you that since its a battery, you can never claim more than the 1 year warranty; which i think is nonsense, since it is an advanced power device with its own set of chips en led indicators that happens to hold a battery. Anyway; very frustrating indeed to communicate with the boys and girls from Customer Service, and no positive result. It was my first experience with them [and i'm using apple since 1990!] and so far so bad.

  • I just want to share my experience or rather terrible experience with apple service.....I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......ther

    I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......

    Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.

  • Why does Apple lock my phone to the first SIM I activate with? How to clear the IMEI?

    I paid a premium to purchase a unlocked iPhone direct from Apple Canada so that I could use this phone around the world with various SIM cards. As it turns out however, Apple locks this phone upon the initial activation with the SIM I had installed for the activation. The result is that I can receive calls, send/receive SMS but cannot send calls.
    Apple tells me that its Rogers I need to talk to. Rogers wants $60 to unlock my phone and tell Apple's IMEI database that this phone is legit. So why can't Apple register my IMEI directly in their own database? I bought the phone from them, unlocked.
    This is unacceptable frankly!
    Apple advised to do a restore from iTunes with the new SIM and it should unlock. I attempted this after a backup, restoring from the backup, but am still unable to make calls.
    Can anyone please advise how I can register my IMEI directly with Apple or how I can get this working again? I'm 5 months with a $800 piece of hardware that can't make phone calls.
    @Apple...can you please provide me with an official story of how this works, why its done this way and how it is to be solved?
    Appreciate the time of anyone who can help on this matter.

    iPhones which are sold subsidized or bought directly from a carrier are all carrier locked iPhones.
    The only way to buy an unlocked iPhone is direct from Apple at full price. This is just the way it is.
    As far as unlocking the iPhone goes it is up to the carrier. Rogers started to unlock iPhones back in December for $50 + applicable provincial taxes, which puts it somewhere close to $60. This is a service that Rogers offers and has nothing to do with Apple. Yes the IMEI number is added to town Apple server somewhere but the service is to do with Rogers. If you are having issues with the unlocking process then you need to contact Rogers.
    Once the IMEI number has been sent in you should be able to connect your iPhone to iTunes and do one of two things. You can restore the iPhone with the original SIM. You should get a message saying the iPhone is unlocked with the restore is completed. Second option is to install a sim card from a differnt carrier and then connect to iTunes. No restore should be required if you have a sim card from a differnt carrier.
    If you are not getting service with the new carrier and the sim card I would say double check that the sim card is working properly and is activated with the new carrier. You should be able to call them to see.

  • How do I start my Apple Mobile Service?

    I hooked my iPhone 3GS into my school computer and normally, it begins to sync up and I am able to play music from my phone but for some reason I am unable to do this now and it tells me that I need to start my Apple Mobile Service. Help!!!

    For a PC
    For a Mac

  • Best way to replace defective 24" iMac?  Apple Store or Phone Call?

    My new 24" iMac has a bunch of stuck pixels that cleared for a day, then came back this morning. Had it to the Apple Store and the guy was really nice and marked out all the bad pixels and said it definitely could be replaced and/or fixed for me.
    If Apple Store does it they will fix the screen and get it back to me in a week or so.
    But it sounds like some people have had Apple send them replacement iMacs - is this correct? That would be wonderful to not have to lose my only system for the week. My business relies on me using my computer so... yeah.
    Advice on this is appreciated, after all these years and all these Macs this is the very first time I've had a bad unit...

    Hello,
    That is actually not unusual for Apple on the phone.
    I've had them give me trouble on anything that they considered cosmetic on the phone. And, eventually consenting to let me take it to the local service center for them to inspect and rule on.
    They defer to the visual inspection of the local service center since they can actually see it.
    So, if the local service center felt it was worth replacing, then I would just go back to him and work with them. That will likely increase your odds significantly.
    I've had Apple send me to the local service center for:
    1) A keyboard that cracked on it's own. Came out one morning and it was cracked. Apple said on the phone that it was impossible for the keyboard to break without me dropping it or breaking it myself. I explained that I keep things tied so they cannot fall off the desk. They sent me to the local service center to get a visual ruling on it. He said that if the local service center said it was not broken by physical impact, then they would replace it. I asked how someone could visually tell such a thing, and he said he had no idea. I took it to the local service center, and had a new one ordered within the hour.
    2) A machine arrived with a physical chip in it's case (the bezel on the iMac). They said they couldn't tell me for sure. But, sent me to the local service center for inspection. The local guy looked at it, and my packing slip showing I just received it, and ordered me a new bezel.
    3) A burned-in LCD Screen. Looked like I had carved my screen into it with a razor-blade. They sent me to the local center for a ruling. The guy looked at it, and confirmed it was definitely 100% burned-in / permanently damaged. He ordered a new screen and came to my house to replace it. Actually, he even came to my house to inspect it (since I had AppleCare).
    So, deal with the local guy. If he believes it to qualify for replacement, then Apple will do it. Let him order the part.
    I hope this helps.
    Let us know if you have other questions.
    P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.

  • I have an iPhone 5 unlocked. I have been using it for few weeks but 4 days ago I turned it off and in the morning it had NoService. Called tmobile and apple costumer services no one helped. Did any one had this issue and solved it?

    I have an iPhone 5 unlocked. I have been using it for few weeks but 4 days ago I turned it off and in the morning it had NoService. Called tmobile and apple costumer services no one helped. Did any one had this issue

    If you got the Unlocked message it means it was successfully unlocked by AT&T.  Apple will not relock or block it.  They have no objections to it being used on T-Mobile.  It is still under warrantee.  Take to an Apple store.  They can test it with a SIM from AT&T.  If that doesn't work have them replace the phone.  Have them verify that the new phone is unlocked.  If it does work with the AT&T card then it is a T_Mobile problem.

  • Need help contacting Apple customer service to order Leopard&mdash;if available

    For the last couple of days I have been unsuccessfully trying the various phone number for Apple customer service given on these board by several very helpful contributors.  I've also tried the numbers listed on the Apple web site.
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    I need a leopard retail install disc for my G5 Quad and for my MDD Dual G4, just in case I should ever need Leopard.  I'm sticking with Tiger on my main boot volume, as I want occassional access to Classic.
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    rgc
    Message was edited by: Ramón G Castañeda

    BDAqua wrote:
    Great deal, do let us know!
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