Apple's support lines completely bogged down

I think they've really gotten themselves in a pickle with this.
I'll try to get in tomorrow. Have 2 phones, both purchased within the last 30 days.

You're overthinking this. The actual percent doesn't matter. In fact, it should NEVER go to 0% before automatically shutting down. Just wait until the phone automatically shuts down. What this procedure does is calibrate the battery sensor so that your battery indicator is somewhat more accurate. Doing or not doing it will not affect the longevity of your battery.

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