Apple Software Update Not Working

I cannot get Apple Software Update to work on my Windows XP Pro system. It simply says that new software was found but it did not specify which Apple software needs to be updated. I am using iTunes, QuickTime, and Safari. Any help appreciated!

The latest version numbers (at the time I'm making this post) are:
iTunes 10.6.3.25
QuickTime 7.7.2
Safari 5.1.7
If you're behind on any of those, try updating using installers downloaded from the Apple website:
http://www.apple.com/itunes/download/
http://www.apple.com/quicktime/download/
http://www.apple.com/safari/download/

Similar Messages

Apple Software Updates not working properly

Since I installed Yosemite OS X10.10 and then OS X10.10.1 I am having problems using Apple Updates. Some items install (usually not Apple products) other show up on the Items to Install list and never leave, although they also show up in the "Installed in the last 30days". These items quickly install or at least they say they are installed but they do not properly install and even though my computer shows that Safari 8.0.2 is installed, I am still running Safari 8.0. This is still going on and includes the most recent Security Update ver 1.0, Safari 8.0.2. I was able to of to the apple web-site and download HP Printer Software Update 3.0 and Digital Raw Compatibility Update ver 6.02 which were acting in the same manner as the Apple software and I think they updated from the direct download but I can't be sure because I don't know where these files lives. Obviously there is a corrupted file in the Updates software or somehow I there are read/write, plist or some other issues going on. I really don't know where to go or what to do with this issue. Even the Apple certified tech who I had look at this and other problems said it was out of his league.

Try resetting the App Store and Clearing Cookies.
Reset Learned from Old Toad

Problem description: mac mail not opening, software updates not working, app store not opening. imac osx 10.9.5

Problem description:
mac mail not opening, software updates not working, app store not opening. 10.9.5
EtreCheck version: 2.0.11 (98)
Report generated 1 December 2014 16:51:49 CET
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
BenQ GL2240 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 1:32:17
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (164.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
EPSON EPSON Epson Stylus S22 Series
Canon MX410 series
ASMedia AS2105 1 TB
S.M.A.R.T. Status: Verified
EFI (disk3s1) <not mounted> : 210 MB
Backup (disk3s2) /Volumes/Backup : 999.86 GB (506.24 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader 7.95 GB
S.M.A.R.T. Status: Verified
EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 7.94 GB (7.83 GB free)
Western Digital My Book 1140 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
2TB (disk2s2) /Volumes/2TB : 2.00 TB (1.50 TB free)
Wacom Co.,Ltd. CTE-450
Contour Design ShuttlePRO v2
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
[not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
[not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
WkSvMacX: Path: /Library/StartupItems/WkSvMacX
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.epson.epw.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[running] at.obdev.littlesnitchd.plist Support
[failed] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[loaded] com.barebones.textwrangler.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[loaded] fi.polar.libpolar.plist Support
[running] fi.polar.polard.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[running] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[invalid?] com.plexapp.helper.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
SilverKeeper Scheduler ApplicationHidden (/Applications/SilverKeeper.app/Contents/Resources/SilverKeeper Scheduler.app)
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.7r609 Support
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
PandoWebInst: Version: 1.0 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.239
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
AdobePDFViewer: Version: 10.1.12 Support
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
Safari Extensions: ℹ️
Open in Internet Explorer
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
GoPro Support
Growl Support
Java Support
MacFUSE Support
MenuMeters Support
Perian Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Destinations:
Back Up [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
      12% Google Chrome
      12% WindowServer
      4% Dock
      2% Little Snitch Agent
      2% SystemUIServer
Top Processes by Memory: ℹ️
399 MB iTunes
322 MB mds_stores
216 MB Google Chrome Helper
193 MB Google Chrome
155 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
6.64 GB Free RAM
3.51 GB Active RAM
1.36 GB Inactive RAM
1.11 GB Wired RAM
1.91 GB Page-ins
0 B Page-outs

[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
Un-install according to the developer's un-install instructions.
You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.
CleanMyMac - Uninstall
CleanMyMac2 Un-install
After un-installing, run this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.

Mac Book Software Update not working, iTune will not update because of that, iPhone 4 won't connect to iTunes because iTunes is not updated. Mac v.10.5.8, iTunes v.10.5.2, iPhone4 iOS 6

Mac Book Software Update not working (Software Update does not have any new software for your computer at this time), my current MacBook version is 10.5.8.
As a result I can't update iTunes, version 10.5.2 (This software requiers Mac OS X version 10.6.8 or later)
Now when I connect my iPhone 4, version iOS 6 iTunes can't connect to iPhone (The iPhone "XXXXX's iPhone" cannot be used because it requiers iTunes version 10.6.3 or later.)
so in a nutshell can't use iphone 4, because iTune is not updated and will not update because Mac Book is not up to date and will not update either.
Please help.
Thank you
bt465

Welcome to Apple Support Communities
Snow Leopard is a paid upgrade. http://support.apple.com/kb/sp575 Call Apple to buy Snow Leopard. Then, make a backup, insert the DVD and upgrade. When it finishes, open  > Software Update

TS1394 Software Update NOT WORKING (Snow Leopard)

Software Update NOT WORKING (Snow Leopard)
Hi, I am currently using Snow Leopard 10.6 on my iMac. I opened iTunes and was told there was an update available so I clicked the button to download it. This obviously opened up the 'download' screen with blue bar. The blue bar does not move and the message comes up that the download failed. I have tried troubleshooting, but the message I get is that I am not connected to the internet - which I am.
Please help.

Check your iTunes version, it's reporting v10.6.3 here on 10.6.8 and no updates required.
You should be able to download it from here
https://www.apple.com/itunes/

Why does the software updating not work

My system refuses to perform a software update. It starts to scan, then only displays a very short blue section on the progress display and then finally quits by refereing to an apparent network problem. However, network checks show that everything is OK.
Any ideas what it couod be or how to overcome the problem?
At the same time, also Safari plays up. When changing websites, in many cases they either don't open or it takes a very long time to start opening. When I disconnect from WLAN and then reconnect, the pages start to load.

Many thanks.
Itunes can not update due to an Invalid signature
That one suggests the installer is getting damaged during the download via Apple Software Update.
Try instead updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

Software Update not working

On my Mac Mini Software Update is not working as expected. I have this machine setup with multiple accounts and my kids accounts are very limited so they can use the computer safly while I am not home. My account has admin permissions. When I log into the computer and run Software Update it finds many (11) updates. I click install all and go do something else. I come back about 20 mintues later and found the system sitting at the "login" screen. I thought great it finished. Then I thought that was way to fast. So I log in and run Software Update again. You guessed it the same 11 items need an Update. So now I try and update them one at a time. I successfully updated a few items. Then I thought let me update the 4 items that require a reboot at one time. I started the update and left the machine alone for a while. I came back to the system saying I needed to restart. I clicked on OK. The system then said that it couldn't log out because "Software Update" was running. I could not do anything at this point except hold the power button in until the system powered down and I could then restart it.
To me it seams like a problem with the multi-user setup. Does anyone have any thoughts?
Thanks,
Scott

This did not solve the problem. I repaired disk permissions and deleted all the SoftwareUpdate ".plist" files found in the link. I restarted the Mac Mini. When I tried to run the Software Update for everything it still died. I then ran each update by itself and it worked fine so my system is up to date. However, I suspect the problem will reappear the next time Apple releases many updates together.
I guess I need to figure out the best way to contact Apple directly. And thanks for the info you provided.

HT1338 Software update not working with snow leopard 10.6.8

When I try to update snow leopard 10.8.6 through the Software update, it launches but crashes with the message Software Update can't check for updates because of a network problem. Software Update can’t connect to the update server. But I do have internet connection. If I try to update from the terminal with the command " sudo softwareupdate -i -r, it tries to connect but end up with connection timed out. I have never able to update my system with software update utility. Does anybody have any suggestion?

Hi,
This reply may seem late but might as well share my findings.
I have the same problems with the software updater for 10.6.8 as well after trying to move on to Mavericks from
OS X Leopard 10.6.8.
Tried the patch as well the listed files to delete and etc but all failed.
Then I noticed the problem was with the software updater complaining that there was a network problem and even though the dignostics was run the results were no network connection exists but Air Port is connected and there is no issue browsing the web.
I took a look at the Wi-Fi settings and noticed that the default locations were going back to an old Wi-Fi network location I had latched on to 4 years ago! I assumed some screw up with the Wi-Fi network software and thus removed all Wi-Fi network associations and locations and reconfigured the Wi-Fi from scratch for my local home Wi-Fi network. After this the software update worked fine and can now download updates. Note that I did install the update patch by Apple though in my first attempt to resolve the problem.
I would consider the possibility of the Wi-Fi software services within OS X Snow Leopard being a bit "buggy".
Deleting all the non used Wi-Fi network associations and clearing or resetting the default location settings helped revive/resolve the no network connection problem with the software updater.
Now can move on to Mavericks...

Software Updates not working. Any suggestions why?

I am trying to get the updates that show up on Software Update but when they start to run the crash out right at the beginning of the download. I am on 10.4 with a G5. Any suggestions. I am inclined to think this is an Apple problem and not my computer problem. I am on DSL too.
Thanks,
Rob

So far we know the following is true:
1. Permissions repaired
2. Different account tried
3. Peripherals are non-relevant
This says the issue is at the system level. System level issues which can affect Software Update include:
1. Bad cache files
2. Bad directory
3. Firewalls
4. routing issues to the Software Update server (i just checked that Software Update server is indeed working, and I was able to see I have an update waiting for me).
5. Wrong disks used for system installation. Occasionally I've seen this happen that people use another Mac's installer disks to install an operating system and not the retail installer disks or the disks which came with the Mac, and an Apple application misbehaves.
Cache file corruption and directory failure can most frequently happen if your hard disk is nearly full. They can also happen, if you force shut down/restart the computer from the power button. Do you think either of these applies?

Software Update not working post Mt. Lion install + other issues

Held out as long as I could, but finally purchased & downloaded Mt. Lion, yesterday. Install seemed to be OK., until I started noticing odd behaviors. Software Update, is not working in the manner to which I am familiar; the usual window does not open, instead I'm taken to the App Store, again & again.
I did go to Support Downloads & got the Java & Security updates which downloaded & installed.
Icons of apps are not appearing in Dock; such as Onyx which shows an icon which looks like old Appleworks!
Is it true that Apple Mail no longer has Save As a Draft, option? Intermintent problems with sending mail;
says it can't connect with outgoing server but when I check, it is connected & communicating with that server.
Repaired Permissions; re-started in Safe mode; then re-started, again. Finally, decided to boot from Ext HD into MAC OS 10.6.8. and here I am.
Really miss the lovely beach scenes for Screen Saver in Mt. Lion; the offerings are so limited, and ugly.
Thanks for your time,
Cali

Icons of apps are not appearing in Dock; such as Onyx which shows an icon which looks like old Appleworks!
Check Launchpad. Your apps may appear there.
Onyx may need to be updated to work in ML.
Software Update, is not working in the manner to which I am familiar; the usual window does not open, instead I'm taken to the App Store, again & again.
There is no more Software Update I'm sad to say. AppStore has taken over the updates now. Look at the top of the AS window & you will see "Updates."
Really miss the lovely beach scenes for Screen Saver in Mt. Lion; the offerings are so limited, and ugly.
All of the OS screensavers & desktop pictures can be found on the net. Do a Google search for them.
I do not use Apple's Mail, so I cannot comment on it.
Recommend that you do what I did; purchase OS X Mountain Lion: The Missing Manual - David Pogue . This book is very easy reading, non technichal & non geeky. I strongly recommend this book as it takes you step-by-step through Mountain Lion.

Software-updater not working

Hi
Has anyone experienced that the software updater is not working
I tried already a combo updater and repairing permissions .The updater isn't working.
'time-out code 1001' . 'Your network isn't working properly . '
My internet-connections works fine! Mail and Safari and Explorer no problems.So where do I have to look for a solution
Thanks

It's possible that Apple's servers are busy. This sometimes happens when new updates are made available and during maintenance. Try using Software Update later today or tomorrow and see if there's any change.
Good luck.

Software Updates Not working...

I've recently started using macs (circa 2007) since intel started providing processors. This summer, I purchased an old (very) Power Mac G4 450mhz... now I have tiger running on it very nicely. However, I'm using an i.Tech Bluetooth V1.2 USB dongle to connect my wireless apple keyboard and mouse. All's well and good... till...
I boot in Mac OS 9, which I need to use because I have a very old software package that helps me with scientific calculations relating to enzyme Kinetics... but for me to boot into os 9 i need to connect a USB keyboard and mouse. This is because I don't have OS 9 drivers for the i.tech dongle.
Now another problem - when in OS 9 I cannot do software updates, and when I connect the USB bluetooth dongle it requests to connect to the internet to find software to make the dongle work... when I run either a software update, or connect a new device and Mac OS 9 requests to hunt for drivers online i'm given the following message:
"Software update is not able to connect to the Internet. Please check your configuration and try again"
I only have this problem when using OS 9's software update facility... web browsing is fine.
I was wondering if anyone knew how i could fix this software update issue? (is apple even running the OS 9 update servers...?) And also, does anyone know if the iTech USB V1.2 Bluetooth dongle work in OS 9?
Thank you soooo much

Although you're right, it does relate to OS X, I thought i'd check it out anway. It states the issue may be a problem due to being connected via a proxy...
I'm just on a basic network - my cable modem is connected to a router, and my mac connected to the router..
Thanks for your help anyway
Hopefully someone else can shed some light...

Automatic software updates not working

I have software updates enabled (check, download, install) but it doesn't work. There is no reminder and new updates are not installed. So I need to check manually. I've enabled and disabled the function to no avail. The only thing I can think of is I have two apple ID's (unfortunately by mistake )
Are there more with the same issue?
Remco

Try downloading the update & then installing it while started in Safe mode
http://support.apple.com/kb/dl1399

Apple Software Update Noti

I am very annoyed with the frequency with which notifications for software update pop up and bother a user from the Apple Notification Centre. Seeing the notification once or a few times is enough for one to register the update. Is there any way of switching this off?

I tried from the website also. Still will not work!!

Software Update Not Working - Stuck at "Checking for New Software"

Hey Everybody,
I have recently been experiencing problems with my Software Update. After I open it, it gets stuck at the screen and times-out after a while asking me to check my network to see if I'm connected to the Internet. My internet is working fine yet the Software Update is still not working. I have tried removing the Software Update pdlist and trying to change the cache.db yet nothing is working. I have run the verify disk and repair disk utility with no result. Anyone got any other ideas other then a clean install?

See if the following fixes the problem:
Fix for Software Update
See Troubleshooting Automatic Software Update in Mac OS X.
Delete the following files:
/Library/Preferences/com.apple.SoftwareUpdate.plist
/Home/Library/Preferences/com.apple.SoftwareUpdate.plist
/Home/Library/Preferences/ByHost/com.apple.SoftwareUpdate.xxx.plist
"xxx" is a number.
/Home/Library/Caches/com.apple.SoftwareUpdate/ (delete entire folder)
Message was edited by: Kappy

Apple Software Update Not Working

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