Apple Support admitted an Issue with WEP authentication and some Routers

After reading many posts here and other places I logged a service call to Apple support. With the particulars: AT&T U-verse 2 Wire router would not connect with WEP would connect with Security disabled. I wanted a call logged before I went past the return time
I got a call back immediately after a few basic questions I was passed to a product manager for ipads, it seems connectivity issues are taken seriously.
The upper level support said there were known issues with some routers and WEP security we steeped through changing the security and it works fine now.
Bottom Line:
Apple knows there is an issue with some routers
They were very helpful and acknowledged the issue.
He even stayed on the line while I reconfigured one of my Windows PC to make sure it connected to the new settings
I suggest to all to log a call and get a tech support involved before taking the iPad to the local store
They certainly new their are some connectivity issues. If that does not work you can always return it.
He did not admit it was a Apple issue and did not commit that Apple was working on it but it is something they are aware of.
So skip the Apple store got right to tech support.
Just my 2 cents.

"But folks need to go straight to tech support. I live in oz, so it will be interesting to see if they help me.. or not.. but if support gets inundated they will fix it or have a massive recall (not likely on the latter)."
Can't agree more. I used to manage a tech support department and it is all about the numbers. No matter how many forum entries the issues that get addressed are dictated by the reports.
So for those that are buying new routers contact Tech Support first even if you end up getting a new router the call is logged that will get Apple's attention.
People that are not familiar with post launch processes have no idea how things that need to get corrected and enhanced are dictated by support requests

Similar Messages

Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2.

Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2. Seller is willing to replace it with ipad2 as well..
Have also heard that the ipad3 revamped version is around along with the mini pad rumor..too much information - lot's of confusion pls help

Lindsay,
Your iBookG4 is still a pretty awesome Mac. Like already said, it has the power to run Leopard, but it depends if you have an internal DVD drive.
Then I suppose you have to add up the cost of the OS, perhaps another 512MB RAM, iLife 08 and replacements for any favourite apps that you currently use (Leopard breaks a lot of stuff, but Intel breaks even more). Compare it to the cost of a new MacBook, which wil have all of that included and be 3-4x faster too.
It also depends on what you want to achieve with your iBook. My PMG4 still cuts it today, I still use it in preference to my new Mac Pro, It's about the same age as your iBook, and I'll only stop using it when it becomes "painfully" slow. My 1 year old son currently uses the Mac Pro (parts for a Mac Pro are easier to replace than those for a PMG4).
I think your choice is simple, if you can a cheap copy of Tiger, use that, it'll get your iPod Touch up and running. It came in DVD and 4 CD version (by request).
Leopard will work for you too but a lot of the best eye-candy requires quite a meaty graphics card and you may need a RAM upgrade and replacement software - OS9 Classic is not supported in Leopard.

Issue with Anonymous Authentication and updating or starting new projects

So 2 weeks ago I had a post about Anonymous Authentication found here:
https://social.technet.microsoft.com/Forums/office/en-US/9b0e6eec-190a-4b48-a280-6adef441659a/issue-with-anonymous-authentication-and-people-picker-and-reports?forum=sharepointgeneral&prof=required
That issue has been resolved but has created a new issue. We have Anonymous Authentication disabled but when one of our users tries to make a new project she gets the following:
Unexpected response from server. The status code of response is '0'. The status text of response is ''.
When she tries to edit an existing project, she gets the following:
The server was unable to save the form at this time. Please try again.
If I re-enable the Anonymous Auth. everything works for her again, but then we face the issue from the original post with reports not publishing.
Any ideas on how to make everything get along?

#apDiv2 {
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    width: 698px;
    height: 299px;
    z-index: 1;
    left:50px;
    top: 117px;
    overflow: scroll;
Don't forget to fix your code errors. You're still missing a <body> tag in your markup.
Nancy O.

Issue with Anonymous Authentication and People Picker and reports

Hello,
We are having an issue with sharepoint 2013 where we have reports that get published to sharepoint via visual studio and we use the people picker for different list.
The overall issue is SSRS does not work if Anonymous Authentication is enabled which caused this error when trying to publish a report:
The permissions granted to user 'NT AUTHORITY\ANONYMOUS LOGON' are insufficient for performing this operation. ---> Microsoft.ReportingServices.Diagnostics.Utilities.AccessDeniedException:
The permissions granted to user 'NT AUTHORITY\ANONYMOUS LOGON' are insufficient for performing this operation
However, if we disable Anonymous Authentication, the people picker search option does not work and we get there error:
Sorry, we're having trouble reaching the server.
I found this web blog on a solution, https://blog.karstein-consulting.com/2014/02/18/sharepoint-2013-people-picker-error-sorry-were-having-trouble-reaching-the-server/
however this did not work.
Does anyone have ant other suggestions?

Hi JCrescenzo,
Please try to get the property of the people picker, perhaps there is a rule that implemented on your environment:
stsadm -o getproperty -propertyname peoplepicker-searchadcustomfilter -url
http://site_collection_url
If yes, clear it by running:
stsadm -o setproperty -propertyname peoplepicker-searchadcustomfilter -propertyvalue " " -url
http://site_collection
There are two similar posts, please check if they are useful for you:
https://social.technet.microsoft.com/Forums/en-US/621d439b-f2eb-4dc2-8797-eb7f2f3996e4/people-picker-returning-search-filter-is-invalid-in-uls-log-when-searching-for-users?forum=sharepointgeneralprevious
https://gavinmckay.wordpress.com/2011/07/15/troubleshooting-sharepoint-2010-claims-based-authentication-with-active-directory-lightweight-directory-services-ad-lds/
Best Regards,
Wendy
Wendy Li
TechNet Community Support

Issue with re-authentication and executing a package

We have our timeout set to 60 minutes. When I timeout and re-authenticate when on a dynamic page that executes a package onSubmit, instead of executing the package, IE tries to download it.
Has anyone ever encountered something like this and/or have any suggestions on how to deal with it?
Thanks

Here's my package:
procedure set_inq_params( pPolicy varchar2 := '',
pEffDate varchar2 := '',
pFName varchar2 := '',
pLName varchar2 := '',
pAcctID varchar2 := '',
pRedirect varchar2 := ''
is
v_url varchar2(1000);
begin
pmg_session_pkg.set_session_attribute('SearchPolicy',pPolicy);
pmg_session_pkg.set_session_attribute('SearchEffDate',pEffDate);
pmg_session_pkg.set_session_attribute('SearchFName',pFName);
pmg_session_pkg.set_session_attribute('SearchLName',pLName);
pmg_session_pkg.set_session_attribute('SearchAcctID',pAcctID);
v_url:='/portal/page/portal/PMG/MY_AGENCY/AccountInqPage/AccountSummary?';
v_url:=v_url || 'PolicyNumber='||pPolicy;
v_url:=v_url || '&EffectiveDate='||pEffDate;
v_url:=v_url || '&FirstName='||pFName;
v_url:=v_url || '&LastName='||pLName;
v_url:=v_url || '&AccountID='||pAcctID;
if (pRedirect='Y') then
owa_util.redirect_url(utl_url.escape(v_url));
end if;
exception
when others then
v_url:='/portal/page/portal/PMG/MY_AGENCY/AccountInqPage';
owa_util.redirect_url(utl_url.escape(v_url));
end set_inq_params;
So it does try to redirect and I am trying to catch all exceptions...yet it still does not work correctly - only when the user has to be re-authenticated.

Issue with DAD authentication and Interactive Reports

Apex version 3.1.1.00.09
I have an application which is using DAD authentication. Since changing the authentication model I have noticed that I lose some of the Interactive Report functionality specifically the ability to save reports.
Post authentication I can get the user info by calling owa_util.get_cgi_env('REMOTE_USER')
However when I reference V('APP_USER') it returns APEX_PUBLIC_USER. Is this the reason for the loss of interactive report functionality. If so is there a workaround?
Thanks in advance

When the authentication model is set to Application Express
The user test_sso (which has end user rights only) has the ability to Save Report within an Interactive Report.
When the authentication model is set to DAD
A user who can authenticate against the DAD does not see the option to Save Report in the Interactive Report actions menu.
As a developer when viewing the Interactive report I have the option to Save Report*
Is this correct behaviour? I want the end user to log on to the application seemlessly and still have the ability to save a report.
Thanks
Paul

Is there a Yosemite fix on the horizon? Lots of issues with Adobe CC and even Mac Apps

What is Apple doing about Yosemite issues with Adobe, MSoft and its own apps?

We are Apple, so we don't know.
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback

Why should I have to PAY Apple Support to help me with an issue that the iO6 caused to begin with????

Would somebody please explain to me why I should have to PAY Apple Support to help me with an issue that THEY caused to begin with??? I still cannot connect to WiFi with my iPhone since the upgrade yesterday. Will they pay for my data overages??? I have tried every suggestion that has been on the Apple Forums...and none of them work. Then when I tried contacting Apple..I found out I have to PAY for their help. Are they kidding me??

But it's Apple's fault I'm having a problem...not mine. It's not right.

IPad 2 Lack of Apple support for Display Issue

Recently I puchased two Ipad2's and one has a distinct yellowish tinge to all display white areas compared to the othe ipad2. I realise there is some variability in the displays but this is quite a noticable difference leaving the entire display generally darker at various brightness levels compared with other ipad 2's I have compared it with. For example, entering the setup menu the greys are much darker and this does not appear to be an intensity issue. Increasing the brightness does not solve the colouration issue.
I contacted Apple express support today and as the iPad2 is still within the 14 days I asked for it to be replaced. The Apple support representative refused stating I had to submit the item for service instead at my nearest apple service agent to have the issue assessed and corrected. I have apple care on the ipad2 and was under the impression Apple normally honor the 14 day refund / exchange policy. I spent considerable time on the phone with Apple Australia today and tried a hardware reset and answered several questions etc I am not using a screen protector either as the item is literally just out of the box. Given the holidays I will not be able to get the unit into Apple servcie until after the 14 days expires.
Has anyone in the forum experienced a similar issue with the display and had issues with Apple debating if there is a hardware problem with the display? Or is there any way to fix the issue I have not already tried? This is really annoying. Normaly I would not worry about minor display differences but the issue seems to make the images darker on comparative measurements against other ipad2 units including the one I bought for my wife. The only difference in the latter case is my ipad2 with problem display is a black model 32GB versus the 16GB white model ipad2 my wife has.

Thanks for the advice, but there is no Apple store within the city I live. The nearest is 300 km away.

Just wondering what Apple's stand is on the issue with a flickering and a dark area appearing on imac 27"screen - forums seem to indicate this is not uncommon - and happens through normal use - so should be subject to repair (Sale of Goods Act - 6 years)

Just wondering what Apple's stand is on the issue with a flickering and a dark area appearing on imac 27"screen - forums seem to indicate this is not uncommon - and happens through normal use - so should be subject to repair (Sale of Goods Act - ie 6 year warranty)

We are just users like yourself. If Apple has stated publicly about the problems you mentioned, it will be listed on their website and/or in one of their Knowledge Base Articles.
I have a 27" & do not suffer from such a problem. You should keep in mind that these are technical support forums. Generally, the only people posting here are those with problems. The thousands/millions without problems don't ever come here.
Think of these forums as a hospital emergency room.

SCCM 2012 R2 ADR issue with proxy authentication

Hi,
We're migrating SCCM 2007 to SCCM 2012 R2.
In SCCM 2007, the proxy server is configured with user authentication, and this works.
In SCCM 2012 R2, the Software Update Point is installed locally and connected with a local WSUS 4.0 (Server 2012)
We use a proxy with user authentication for Update Deployment. (This user is the same as configured in SCCM 2007.)
The Proxy Server is Blue Coat SG.
The proxy account is used for:
The Synchronization works, but Automatic Deployment Rule (ADR) doesn't work.
When an Automatic Deployment Rule is started, it tries to authenticate 3 times.
The Patchdownloader.log shows:
Trying to connect to the root\SMS namespace on the <servername> machine.        Software Updates Patch Downloader        11/8/2013
12:19:06        3608 (0x0E18)
Connected to
\\<servername>\root\SMS        Software Updates Patch Downloader        11/8/2013 12:19:06        3608
(0x0E18)
Trying to connect to the
\\<servername.domain>\root\sms\site_ECM namespace on the <servername.domain> machine.        Software Updates Patch Downloader        11/8/2013
12:19:06        3608 (0x0E18)
Connected to
\\<servername.domain>\root\sms\site_ECM        Software Updates Patch Downloader        11/8/2013 12:19:06        3608
(0x0E18)
Download destination =
\\<servername.domain>\dp_wks_ms_updates$\3208bb5e-bcd9-4389-a0c9-02ef33ccb998.1\XPSEPSC-x86-en-US.exe .        Software Updates Patch Downloader        11/8/2013 12:19:07        3608
(0x0E18)
Contentsource =
http://wsus.ds.www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/xpsepsc-x86-en-us_7ae70ca1330a099080c6c41c4d5b7f19b30dc0cd.exe .        Software Updates Patch Downloader        11/8/2013
12:19:07        3608 (0x0E18)
Downloading content for ContentID = 16819067,
FileName = XPSEPSC-x86-en-US.exe.        Software Updates Patch Downloader        11/8/2013 12:19:07        3608 (0x0E18)
Try username <domain\ProxyAccount>        Software Updates Patch Downloader        11/8/2013 12:19:07        8364
(0x20AC)
Proxy enabled proxy server <proxyserver>:8080        Software Updates Patch Downloader        11/8/2013
12:19:07        8364 (0x20AC)
HttpSendRequest failed HTTP_STATUS_PROXY_AUTH_REQ        Software Updates Patch Downloader        11/8/2013
12:19:07        8364 (0x20AC)
Download
http://wsus.ds.www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/xpsepsc-x86-en-us_7ae70ca1330a099080c6c41c4d5b7f19b30dc0cd.exe to C:\Windows\TEMP\CAB6FD2.tmp returns 407        Software Updates
Patch Downloader        11/8/2013 12:19:07        8364 (0x20AC)
ERROR: DownloadContentFiles() failed with hr=0x80070197        Software Updates Patch Downloader        11/8/2013
12:19:07        3608 (0x0E18)
Then the proxy user account is locked:
Trying to connect to the root\SMS namespace on the <servername> machine.        Software Updates Patch Downloader        11/8/2013
12:20:11        3608 (0x0E18)
Connected to \\ <servername>\root\SMS        Software Updates Patch Downloader        11/8/2013
12:20:11        3608 (0x0E18)
Trying to connect to the
\\<servername.domain>\root\sms\site_ECM namespace on the <servername.domain> machine.        Software Updates Patch Downloader        11/8/2013
12:20:11        3608 (0x0E18)
Connected to
\\<servername.domain>\root\sms\site_ECM        Software Updates Patch Downloader        11/8/2013 12:20:11        3608
(0x0E18)
Download destination =
\\<servername.domain>\dp_wks_ms_updates$\e0a54221-3ff2-4129-b7cf-89bf5cd1f726.1\Windows-KB943729-x86-ENU.exe .        Software Updates Patch Downloader        11/8/2013
12:20:12        3608 (0x0E18)
Contentsource =
http://wsus.ds.download.windowsupdate.com/msdownload/update/software/updt/2009/10/windows-kb943729-x86-enu_e174c41ce3dcbd5c8922d6d1c39df1be425a70e0.exe .        Software Updates Patch Downloader        11/8/2013
12:20:12        3608 (0x0E18)
Downloading content for ContentID = 16824262,
FileName = Windows-KB943729-x86-ENU.exe.        Software Updates Patch Downloader        11/8/2013 12:20:12        3608 (0x0E18)
Try username <domain\ProxyAccount>        Software Updates Patch Downloader        11/8/2013 12:20:12        12480
(0x30C0)
Proxy enabled proxy server <proxyserver>:8080        Software Updates Patch Downloader        11/8/2013
12:20:12        12480 (0x30C0)
HttpSendRequest failed HTTP_STATUS_FORBIDDEN or HTTP_STATUS_DENIED        Software Updates Patch Downloader        11/8/2013
12:20:12        12480 (0x30C0)
Download
http://wsus.ds.download.windowsupdate.com/msdownload/update/software/updt/2009/10/windows-kb943729-x86-enu_e174c41ce3dcbd5c8922d6d1c39df1be425a70e0.exe to C:\Windows\TEMP\CAB6E4B.tmp returns 403        Software Updates
Patch Downloader        11/8/2013 12:20:12        12480 (0x30C0)
ERROR: DownloadContentFiles() failed with hr=0x80070193        Software Updates Patch Downloader        11/8/2013
12:20:12        3608 (0x0E18)
The RuleEngine.log shows:
Failed to download the update from internet. Error = 403 SMS_RULE_ENGINE 11/8/2013 16:18:25 3608 (0x0E18)
Failed to download ContentID 16824467 for UpdateID 16819978. Error code = 403 SMS_RULE_ENGINE 11/8/2013 16:18:25 3608 (0x0E18)
It seems that the ADR uses a wrong password when authenticating with the proxy, but this same user works when synchronizing with WSUS.
We performed the following actions with no result:
run the ADR manually and automatic,
reinstalled WSUS and SUP,
changed proxy user account.
Regards,
Matthias

Currently, the command shows:
Current WinHTTP proxy settings:
    Direct access (no proxy server).
We've been testing with:
upddwnldcfg.exe /s:<proxyserver>:<port> /u:<user> /allusers
psexec -i -s iexplore.exe, set Internet Explorer proxy manually
All with same result, proxy user getting locked when ADR runs.
(These settings have been removed after the test.)
I think dekac99 would suggest netsh winhttp set proxy or import proxy.
then turn off proxy use on the role SUP (this way not SCCM will send auth but all winhttp will use proxy)
the problems with that for me are:
- if MS implemented role-based proxy usage, why set at http layer - of course this might work as a workaround for the time being so it might be a good idea but I'm just not sure what unwanted issues it may cause
- the other thing is where I'm not sure, with set proxy you cannot define authentication account. if you use import from IE and the IE prompted for proxy auth, the stored credential will be used on winhttp layer (though I'm not 100% sure of that) - so this
is just too uncontrolled for me
- upddwnldcfg.exe will need to run in the name of system account (it stores credentials under HKCU so far I know it will be a per user based setting)
--> what confuses me, the catalog synch works which should use the same configured proxy and account(?), only ADR does not work. shouldn't they both use the same process for sending account auth info?

Has anyone received an update on apple tv issue with HD movies and what they are doing about it

Has anyone received an update on apple tv issue with HD movies and what they are doing about it

Whatever the rep told you, it is complete nonsense. There is clearly a problem at your end, the Apple TV 3 is capable of more than the Apple TV 2, and you clearly have the Apple TV 2 working perfectly. Since the Apple TV 2 is able to download from the Internet properly, then my suspicion would be your problem lies on your local network. Interference is a common problem on local networks.
Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

My iPhone4 is showing no service so i power down but when i power back up it says to plug into itunes and restore, i had this same issue with another iPhone and apple replaced it but its doing the same thing on this phone any help would be apprecaited

my iPhone4 is showing no service so i power down but when i power back up it says to plug into itunes and restore, i had this same issue with another iPhone and apple replaced it but its doing the same thing on this phone any help would be apprecaited

AAAAAANNNNNNDDDDDDD go figure no one can help!!!!! i just dont know what to do, i guess no-one else does either lol!!!! thanks anyway!!!!!

Issues with Exchange Account and Q10

Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
Ian

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

Continuing font encoding and tag issues with snow leopard and CS4oI

I am looking for help with a font handling issue with snow leopard and cs4 Indesign. Despite numerous calls and hours on the phone neither Apple nor Adobe has been helpful. I have had this issue open with Adobe since oct 5 but they remain totally unresponsive to date. I need to be able to use Type 1 fonts and do the following , export a pdf from Indesign with the following attributes: 1) xml tags for stories and objects. 2) have the fonts encoded as ansi and embedded.
Some additional information - exporting to ps is not an option as it destroys the xml tags. and doesn't guarantee that the fonts won't become CID or some other odd encoding.
As it stands now,
Leopard (10.5.8) and CS3 creates ansi encoded fonts with xml tags.
Leopard (10.5.8) and CS4 creates ansi encoded fonts with xml tags.
Snow leopard and CS3 creates ansi encoded fonts and xml tags
Snow leopard and CS4 creates custom subsetted fonts and some xml tags.
If any one has any advice on how to force specific font encodings from CS4 pdf exports so that i can preserve the tags and get the correct fonts I would be grateful.

The font encoding is not a function of the OS version, but rather of how a font is internally encoded and the content you are representing with the font.
If you are seeing a difference between MacOS 10.5 and 10.6 with the same Adobe software, it probably has something to do with use of a system font that is somehow different from one version of the OS to another. InDesign does not use any of the OS' font handling software.
Assuming that the fonts are embedded, subset or not, what is your issue with whether a font is ANSI-encoded, custom-encoded, or CID-encoded? It should make no difference for purposes of workflow beyond InDesign for software that adheres to the PDF specification (including all versions of PDF from 1.3 and up to 1.7 plus ISO 32000-1 PDF and all versions of PDF/X and PDF/A).
Neither InDesign or any other Adobe application provides user choices for the encoding since it shouldn't make a difference. The encodings chosen by Adobe's core technology components are for a combination of optimization and to support proper text search, copy, etc.
- Dov

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