IPad 2 Lack of Apple support for Display Issue

Recently I puchased two Ipad2's and one has a distinct yellowish tinge to all display white areas compared to the othe ipad2. I realise there is some variability in the displays but this is quite a noticable difference leaving the entire display generally darker at various brightness levels compared with other ipad 2's I have compared it with. For example, entering the setup menu the greys are much darker and this does not appear to be an intensity issue. Increasing the brightness does not solve the colouration issue.
I contacted Apple express support today and as the iPad2 is still within the 14 days I asked for it to be replaced. The Apple support representative refused stating I had to submit the item for service instead at my nearest apple service agent to have the issue assessed and corrected. I have apple care on the ipad2 and was under the impression Apple normally honor the 14 day refund / exchange policy. I spent considerable time on the phone with Apple Australia today and tried a hardware reset and answered several questions etc I am not using a screen protector either as the item is literally just out of the box. Given the holidays I will not be able to get the unit into Apple servcie until after the 14 days expires.
Has anyone in the forum experienced a similar issue with the display and had issues with Apple debating if there is a hardware problem with the display? Or is there any way to fix the issue I have not already tried? This is really annoying. Normaly I would not worry about minor display differences but the issue seems to make the images darker on comparative measurements against other ipad2 units including the one I bought for my wife. The only difference in the latter case is my ipad2 with problem display is a black model 32GB versus the 16GB white model ipad2 my wife has.

Thanks for the advice, but there is no Apple store within the city I live. The nearest is 300 km away.

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I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no working phone none of those options will work. Can you get this e-mail to someone who can help. My iphone serial # is C38xxxxxx. 1) I need to know where and how I can get a replacement somewhere nearby in Germany 2) If 1 is not an option I need to set up an appt to get a to get a new iphone at an apple store in Atlanta GA in the evening of 11 July.
Thank you very much, Phil Edelen
<Edited By Host>

Thanks, my wife is the one serving I am retired and trying to follow her as much as I can.
I will schedule an appt for my next time stateside. I have spent too much time on many Apple web sites trying to get an e-mail to communicate with anyone at Apple to no avail, only phone numbers. I guess if you are overseas with no international access you are out of luck communicating with them. I did find one e-mail address but the reply was computer generated and provided useless links.
If anyone has any e-mail address for anyone at Apple I would appreciate it.
Thanks again,
Phil

Lack of Migration support for 6.0 & 10g users

Hi,
One of the 1st things we wanted to do with the beta as an existing customer is to validate migrating a project from our existing Production version (6.0) to 11g.
While the import appears to work, opening any imported diagram throws an XML parsing exception.
After raising an SR, it turns out that migrating from previous versions is unsupported until 11gR2.
This puts me in a tricky spot as one of the main business drivers to adopt 11g is product upgrade.
I am very surprised to see existing customers nt being catered for in the new version, as running multiple versions in Prod is not a realistic option for most.
Backwards compatability is therefore very important to the existing user base!
So, questions for Oracle:
1. Can you please reconsider the lack of migration support for R1?
2. if this feature cannot be working for R1, what is the expected release date (even if its just a quarter) for R2?
3. To save my time, is there a list of what other features are not for going to be available in the Beta / R1 release?
As a Beta tester my time is precious, and I need to know what I can expect to work, rather than report issues only to then find out that its not supported...
Thanks,
Ian
.

Hi Ian,
You are right in the sense that upgrade will be supported in BPM 11gR2. More specifically, the upgrade will support OBPM 10gR3 to BPM 11gR2. Customers in older versions of OBPM and ALBPM will need to upgrade to OBPM 10gR3 before attempting the upgrade to BPM 11gR2. To upgrade to OBPM 10gR3, there are a series of pointers in our documentation on how to do this. I can explicitly provide links if you are interested in this mandatory upgrade before moving to BPM 11g.
As per the reason for not being able to support upgrade in this first version of BPM 11g, it simply boils down to time to create the new unified BPM platform which in itself is a major undertake from an Engineering perspective. Once the foundation is complete (this is the objective for BPM 11gR1), we will start working on completing the delta to upgrade OBPM 10gR3 projects to BPM 11gR2 as best as possible. There is a document we have been sharing with customers with Best Practices for implementing OBPM 10gR3 projects with idea of an upgrade to BPM 11g. We do have significant knowledge on some pieces that we will be able to automate from a migration perspective and some others that will be hard to upgrade. If you are interested in this document, we can provide this to you.
If you have any other questions, please let me know. I would be more than happy to assist with migration questions with the most up to date knowledge I have on this front.
Regards,
eduardoc.

Can't register my iPad mini Retina with Apple Support

When I try to register my iPad mini with the Apple Support in my profile page, it says that my serial number is already registered to another Apple ID, and to check to see if I've got any other IDs. I ordered this directly from Apple when it was released, and it had never been opened. I contacted Apple, and their records show that it's registered to me. But I'd like to register it online so I can submit questions and any maintenance requests, which I can't do because I can't register it. Has anyone else had this problem?

I tried. They said their records showed that the iPad was registered to my Apple ID. They had no explanation why my serial number couldn't be registered. Felt I was getting the run around so I thought I'd toss it out to the community.

Page slow - Disabled grid support for display point

The page loads slowly and it shows the following debug entries "Disabled grid support for display point".
There is as well global page 0's regions in the page.
I can't figure out which page regions/items are our exceeding the grid.
The show-grid on the page shows green grid, but hmm. cant figure out the amount of grids.
1. Where to look for this grid + items problem in the Page Designer?
Application Express 5.0.0.00.31
Oracle Database 12c Enterprise Edition Release 12.1.0.1.0 - 64bit Production
Theme 25, subscribed from Apex5 repository
Upgraded application from 4.2
Two Level Tabs - Left Sidebar
Elapsed
Execution
Message
Level
0.13712
5.94805
Disabled grid support for display point BODY because there are no more grid columns available!
2
6.08515
6.19260
Disabled grid support for display point BODY because there are no more grid columns available!
2
12.27775
Page contains page items/buttons which are not assigned to a region!
2
Rgrds Paavo

Hi, found inefficient sql and by using Tuning Advisor I was able to tune them, so now it renders faster.
When looking the LEVEL9 debugs there are still those rows with
0.40106
0.00180
Disabled grid support for display point BODY because there are no more grid columns available!
and
0.56902
0.00003
Page contains page items/buttons which are not assigned to a region!
0.56906
0.00010
......Render page items and buttons
0.56916
0.00038
...No grid layout necessary, because
everything is displayed in first column
So the question are those messages 'harmless' and can I leave the page as it is or should I try to find what is leaking on the page?
What is the consequence of Disabling grid support - messed page on certain browser?
Is there method to show how many GRID's there are (12 ?) and which page item is in which grid.
Rgrds Paavo

HT1311 I have been using my apple TV successfully for 1 year. Today there was a message telling me I cannot sign in because the terms and conditions have changed. Please go to apple support for more info. However, I cannot find any info. What do I do

I have been using my apple TV successfully for 1 year. Today there was a message telling me I cannot sign in because the terms and conditions have changed. Please go to apple support for more info. However, I cannot find any info. What do I do next.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

Netflix says"Video Playback Error Your device has a hardware issue, which is preventing Premium Video Playback. Contact Apple Support for more information. Error Code: S7363-1261-FFFFD000" What is wrong?

My mac is working fine. No noticeable problems. Then went onto netflix everything was working apart from the watching of the film and it popped up
"Video Playback Error Your device has a hardware issue, which is preventing Premium Video Playback. Contact Apple Support for more information. Error Code: S7363-1261-FFFFD000".
Not sure what is wrong but would appreciate any help

Netflix not working with yosemite
Re: I think there is a hardware issue with my computer and i am not sure what to do it won't let me play netflix
Netflix streaming gives Error Code: S7363-1261-FFFFD000

Apple TV Mirror display issue

I am currently using a 3rd Gen Apple TV with a late 2013 iMac. I can connect to AirPlay display and it automatically connects to "extended display" and the TV screen goes black however I get no options to use as a secondary display. When I click "Mirror display" nothing happens. I have tested on a later Macbook Pro, iPad Mini and iPhone 5 and everything works fine. Both computers are up to date and using OS X Yosemite.

Hello andrewels,
Thanks for the question. After reviewing your post, it sounds like you are having trouble with AirPlay Mirroring. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
About AirPlay Mirroring in OS X - Apple Support
Resolve issues with AirPlay and AirPlay Mirroring from iPhone, iPad, and iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

HT4623 I updated to iOS 6.1, now the mail application will not load. My settings for each email account are still in there, I have synched several times, and rebooted several times. Sill nothing. Why is there no support for upgrade issues ??

I refuse to pay for support for an issue caused by an upgrade. That is just ridiculous.

I'm having the exact same problem. When I select an email the mail application pauses for a couple seconds, the screen goes black and then I go to the home screen. Have you found anything more on this issue? Didn't have this problem before upgrading to 6.1.

Apple Support for purchase of AppleCare for Mac Mini / Cinema Display Combo

Below is an email that I recently submitted to Apple for feed back on the support system. I am writing here to find out if anyone might have any ideas about how to address this issue without resorting to a 2 hour wait on the phone (my last experience with Apple support). I have redacted some info with ID's and Case numbers as I know Apple does not actively monitor these forums so it would not make sense for them to be posted.
Here is the question:
How do others in the Apple community feel about the points that I make in this email? I am curious to know if I am off base in my expectations or if what I am requesting is reasonable?
Here is the email:
As someone who has spent 15 years as a web professional and has purchased/approved for purchase more than $1 Million dollars in Apple products, I have to say my recent experience with Apple customer service has been incredibly lackluster and almost insulting. Here is the issue that I am trying to resolve (not why I have written this email):
I recently purchased a mac mini and cinema display and in addition purchased apple care for both. I only received confirmation of apple care for the mac mini. Hence I have an issue.
Fail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
I typically spend my evenings taking care of things like this, as I can almost always address them through a couple of emails and it is done. I don't have time to sit on hold during the day waiting for a live person. Especially when I am doing work that ensures I can buy the product of the company I am waiting on hold with. Instead I try to rely on the most efficient method, which most companies have realized is email communication, when it is implemented properly.
Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
I surely hope that this changes or my last purchase will be MY LAST PURCHASE. I have had so many experiences in the last 3 years that made me feel like I was inconveniencing "Apple". I am about to give up on the brand. There is a "greedy" feeling that I get when dealing with Apple rather than on of "wonderment"
There are lots of other options that I know provide a better customer experience. Why would I choose Apple over them? I dropped the iPhone for this reason and went to Android after having multiple issues with a support need that later ended up being a known hardware issue with the iPhone 3G.
I currently own two mac mini's, 1 cinema display, a 17" loaded MBP, a 15" loaded MBP, two airport extremes, an airport express and an iPad. I have spent over $11K with Apple personally in the last 2 years and I cannot get an option to contact someone by email or file a trouble ticket?
I truly hope someone has taken the time to fully read this email, as I cannot imagine that this is the message that Apple wants to send to its customers. If you have read this and can be so kind as to respond, I will gladly give you some other insights about how Apple can better serve its customers. If you can help me with my support issue, even better.
Jamie

Fail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
It's not clear to me on what information you were expecting from them. Did you, however, check the status of the coverage here to see if perhaps the coverage was registered correctly?
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
Apple does not provide support via email (except for the iTunes Store) and never has. Whether or not you wish to consider this a "fail" is your call, but they have always provided support only via the phone except for a short experiment with live chat which I believe they've abandoned.
Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
Seriously. Though I think you misread. The option is available for you to set up a time when they can call _you. Or you can just elect to call later. It's your choice which you select.
Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
See number 1.
I surely hope that this changes or my last purchase will be MY LAST PURCHASE.
Suit yourself. I very much doubt that Apple will change their policy, since it's been the same for many years. There's nothing anyone here can suggest to change things or address them differently. You'll have to talk with them on the phone if the registration didn't go through as expected. Again, you can set up a time when they will call you so as to avoid waiting on hold.
Regards.

HT204368 I have a Tango TRX bluetooth speaker that is suddenly not able to connect to my New iPad. It worked fine for a few eeks and now I get the previously unseen "This device not supported by iPad" message. It was supported for three weeks. Thanks

Most of the question is in the discussion header. I have a Tango TRX bluetooth speaker that worked fine for three weeks with my third generation iPad. I started having trouble connecting and recieved the "not supported by iPad" message. It connects just fine until I open any app that requires sound and at thet point I recieve the message and the device disconnects. The Tango still pairs flawlessly with my laptop which is not an Apple product. How could a product suddenly become unsupported?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Try a reset. Press & hold the Power and Home buttons simultaneously, ignoring the red power off slider, until the Apple logo appears. Then release both buttons. This should not affect any content on the iPad, it is similar to rebooting your computer.

HT204053 I have one apple id for my iPad and a second apple id for my iPhone and laptop. I just want to use one apple id. How do I delete the apple id on my iPad and make it consistent with the other two devices?

I have one apple id on my iPad and a second apple id on my iPhone and laptop. I want to use one apple id for everything. I tried wiping my iPad and synching it with my laptop. The old apple id still remains on my iPad. I can't get rid of it. Help.

On the iPad open Settings/iCloud and delete the account using the button at the bottom. Once deleted log in using the other account. For iTunes Stores use Settings/iTunes & Apps Stores, tapp on the Apple ID at the top then sign out. Once done sign in using the other account. Once you are happy with the changes plug your iPad into your computer to update the backup.

Apple Support for FCE HD - $200 per call???

i had what was probably a minor issue with editing in final cut express hd today. So naturally, i called applecare. They told me that it had been past the 90 days given to us for support from the point of purchase. Fine. However, the apple support representative went on to tell me that Applecare does NOT support pro applications and that i have to pay $199 per incident? I paid $299 for the product itself! Last i checked, i-pods were selling pretty well and i don't think steve jobs needs that money! Is apple serious? Where do they get off charging $200 for a ONE TIME PHONE CALL? Just because FCE HD is a "pro" application, apple can't assume that everyone who purchases this product is a "pro" from the start!
Where else am i supposed to get phone technical support for FCE HD??

These forums are here to give you technical advice. Admittedly it is not over the phone but it is FREE and lasts for ever.
Also you will have the collective knowledge of numerous people not just the one "expert" you happen to be speaking to.
Ian.

I cant access icloud, my email address has changed recently and I cant use any emails and passwords or set up a new id, cant get hold of apple support for help, very frustrated!

I can not access icloud, my email address changed a while ago none of my email addresses and passwords work, I have tried to get a new password but that dosent work!, tried to contact apple support, no luck there either! What can I do?

If you are trying to change the iCloud ID ("email address") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

HT1620 where are the patches that are being discussed all over in the media??? i have an iphone and ipad and had no APPLE updates for a long time.

where are the patches that are being discussed all over in the media??? i have an iphone and ipad and have had no APPLE updates for a long time.

Thank you... one would think that if Apple needed to push out something so important they would make it more obvious!!!

IPad 2 Lack of Apple support for Display Issue

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