Apple Support "Could not duplicate issue."

I recently was having problems with the touchscreen of my 16GB wifi-only iPad and immediately sent in a call to apple support to try and resolve the problem. My problem was that the iPad would not respond to touch input on a portion about ½"-1" wide on the right hand side of the iPad. I tried all the recommended troubleshooting procedures. Apple Support was very helpful on the phone and I sent the iPad in immediately to get it either repaired or exchanged. After checking the repair status I noticed that they supposedly couldn't reproduce the issue and are currently in the process of sending it back. I'm sure there is a problem present yet they say it's fine. Why is it that they send the iPad back even though it has a known issue without repairing it?

Why is it that they send the iPad back even though it has a known issue without repairing it?
How could they possibly repair it if it works just fine for them? That is what they are saying when they "couldn't reproduce the issue." Perhaps they misunderstood your description. Or perhaps it suddenly does work right. Let us know when you get it.
When you had it, were you able to move apps to the next page off the right edge of the screen?

Similar Messages

Repair Status: Could not duplicate issue??

Step 2 Service January 11, 2013: Could not duplicate issue
Step 3 Return January 11, 2013: Original product shipped
I read online that someone called apple(similar service) and they were sending a replacement but his said original as well. So is my ipod touch 5g going to be fixed or not? I couldn't listen to headphones because the jack broke. How hard is it for them to test putting some earpods in??

No one here can know what you tried when you don't say. Experience has shown that many people can overlook what we might think to be obvious troubleshooting steps, so many of us offer any suggestion we think might help when it's not mentioned explictly by the questioner as having been tried.
There is therefore no reason for you to be rude to lllaass, you not having said anything about what you had tried. S/he has done his/her best to try and be of help. No one here gets paid to help you, so it pays to be polite if you have any hope of getting help in the future.
Regards.

Data on 4 of 5 calendars disappeared. Apple support could not help either on phone or in person at store. I thought the info was backed up, but it was not. The data is gone, but I still wonder what happened.

Data on 4 of 5 calendars on ical covering dates from 1/1/2013 through 1/22/2014 simply disappeared. Apple support could not offer an explanation, after two hours on the phone, and over an hour at the Apple store (genius bar). I thought the data was backed up, but data for the same dates was also missing from my external hard drive.
All the information prior to 1/1/2013 and after 1/22/2014 still exists, along with dates into the future. The missing data apparently no longer exists anywhere, but I am curious as to what may have happened, and is there something I can do to prevent it from happening again. Backing up on an external hard drive is obviously not the answer.

Have you tried resetting Calendars in iCloud ?
If not, open System Preferences > iCloud
Deselect the box next to Calendars then reselect it.
Give iCloud a few minutes to re sync the data if it can.

Could not duplicate issue?

I know this topic is a little off, but I sent my iPod nano 5th generation in due to functioning problems.
It says it could not duplicate the issue, and the original iPod was shipped back.
Does that mean it works? Or what? I'm not sure what to think about it.

Does that mean it works?
Apparently so! At least when the repair techs examined it.
What problems were you having that the repair techs could not duplicate?

How do I restore photos from iPhone 5 to iPhoto. I erased all my events in iPhoto by mistake so need to sync them phone upstream to lions 10.7....not even apple support could help??

How do I restore photos from iPhone 5 to iPhoto. I erased all my events in iPhoto by mistake so need to sync them phone upstream to lions 10.7....not even apple support could help?? I plug my phone into iPhoto and it sees the camera roll but none of my event so I can move them back into iPhoto

Your photos are gone. When you synch your phone with iPhoto, the actual picture file does not synch, rather is is a very small thumbnail file suitable for viewing on the phone, but of such small resolution that it's useless for anything other than viewing on the phone. In any case, Apple makes no way for you to retrieve these thumbnail file.
If you deleted photos from iPhoto, your only hope is if you have Time Machine or another backup that might have had those photos. Are they perhaps still in the "Trash" within the iPhoto app?

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

If Adobe support can't fix the problem, I doubt that anyone in an open forum will be able to help (this is not Adobe support)
Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Cant install itunes 10.5 keep getting Apple Aplication Support - could not open key error

I ve been getting this message over and over:
Apple Application Support
Could not open key:
UNKNOWN\Components\DA42B......................
Verify that you have sufficient access to that key, or contact your support personnel
I have uninstalled all Apple soft and tryed to reinstall itunes 10.5, but there is no help. I run win 7 64 on toshiba notebook

Open regedit using "run as administrator".
Go to the registry key:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionInstallerUserDataS-1-5-1 8Components
...and selected the folder DA42BC89BF25F5BD0AF18C3B9B1A1EE8
(there are three folders with very similar names A,B & C you want the first one)
Right click & choose Permissions
Click Advanced, and then the Owner tab
Type (not administrators) in current owners field and check the box to replace the owner on subcontainer and volumes
Apply settings and then click Permissions tab. Once again, add (not administrators) to the list of permission entries, then click edit and check all permission boxes. Also click the 2 bottom boxes concerning the inheritable permissions.
[Note: In my case I was a member of administrators and administrators was already set in all of the above settings - I've no idea why it needed to be set to my user rather than the administrator group, anyway it solved the problem for me]
Click OK
Now back on the main permissions tab, add in the user name window and then check full control and read checkboxes. Click OK.
On the menu bar click file > exit
But if u have the message pop up more then once then just make the permissions for the entier S-1-5-18Components folder

TS5150 We just set up our Apple TV 3rd gen but not getting any sound. We have the boss system hooked up to the cable tv. Support could not help us, we were told to call Boss.

We just set up our Apple TV but not getting any sound. We have the Boss sound system. Support could not help us they directed us to call a Boss.

Do you mean Bose sound system? What model?

My ipad says your Apple ID has been disabled. Ready to throw this out the window. Apple store could not help. The instructions on the web are useless. Anyone found the solution?

My ipad says your Apple ID has been disabled. Ready to throw this out the window. Apple store could not help. The instructions on the web are useless. Anyone found the solution?

Sorry, does this link work
http://www.apple.com/support/appleid/
I ended up having them call me then was able to give them 1 of my secret questions right and they reset things so I could reset all my secret questions.
Try going into contact support and see if you can schedule a call. There seems to be some issues with peoples' id's and this update. iTunes thought that I'd never bought anything from my computer or device before, and I clearly had, so it's like it got confused. THen I tried to get my questions reset, but the mail never came, which is why I just got a phone call because I felt it was 'real person' time.

Recover redemption codes/Apple configurator could not open your library

Hi,
I closed Apple Configurator down when a couple of iPads weren't responding and not unsupervising as they were supposed to. When I started it back up it said "Apple Configurator could not open your library. The file couldn't be opened.' I've tried restarting, updating, and searching google for a fix.
I did come across this: Re: Apple Configurator 1.2 "The file couldn't be opened", but when I went to search for ~/Library/Containers/com.apple.configurator, it turned out that the directory doesn't even exist.
I don't have Time Machine enabled on this macbook, and we have a number of redemption codes at risk of being lost here as everything is saved in that configuration.
Alternatively could someone please advise if/how it's possible to use the redemption codes we had purchased again - if we were to start again with a brand new installation of AC?
I would greatly appreciate some support with this issue.
Many thanks,
Martin

This has happened to me a few times and in each instance it has been solved by going to the computer and toggling sharing on and off. If this alone doesn't solve your problem try rebooting the computer and then the ATV.
The error message, suggesting that you make sure your computer and ATV are on the same network isn't likely to be helpful, especially if your ATV and computer are both connected via Ethernet. Most likely your ATV just isn't able to get a share connection from the computer and the above should solve that problem.

VF03 smartform: Output could not be issued

Hi All,
Ive created a custom invoice print program and associated smartform.
These two run perfectly together when standing alone.
However Ive created a custom output type to call this program from VF03.
This output type appears in the "Issue Output To "options in VF03.
But it returns the message "Output could not be issued" when trying to print.
In debug mode the Print Program and smartform execute perfectly when calling from VF03 in the same way, but the output fails to appear.
In the Header -Output section inside the status of the output type is "Not Processed".
Any ideas guys??

Hi
It seems that the Output determination is not taking place correctly
the link between the Output type and Program and smartform is not established peoperly
You have to assign this in SPRO for the billing documents
And most of the times it won't work we assign our custom program to the custom output type
it is better to use the std output type and the Std program(you copy the std and can change it but the same copied ZPeogram to be attached) and Copied/modified smartform.
check this.
Output is a link between the Driver Program and the Sapscript,
An output type summarizes messages of the same meaning. It contains parameters that are valid for all its assigned messages, for example appropriate partner functions.
Transmission medium is a medium which the layout will be come out, this may be printout, Fax or Mail
Check this link.
http://help.sap.com/saphelp_nw2004s/helpdata/en/c8/19884743b111d1896f0000e8322d00/content.htm
ex-how to config output type.
You will assign output types using Transaction NACE.
Do the follow steps to assign output type
1)Select Application Type V2 which will have description Shipping.
2)Click on Output types button.
3)Go to change mode by pressing Ctrl+F4.
4)Select one output type which already exists
5)Do Copy As(F6)
6)Give your output type against Output Type field.
7)Under General data Tab, Give Program and Form routine and Save the data.
i think it a work of functional guy but at senior level i think it is not a big deal for abaper.
Check the following documentation
In NACE t-codewe have the application for each one. based on the application output type can be defined, based on output type script and print progrma can be defined.
If suppose data can be read from EDI then we should go for condition records.
So whenever we execute the script first composer checks the output type and then execute the program. in program whenever opn form FM will be populate then script will open first. After that again program till another FM will populate if it then script will populate........like it is cycle proces. Composer does all these things and at last it will submit that output to spool.
Go to the Transaction NACE.
choose the related sub module.. like billing or shipping
doubel click on Output Types
Choose the Output Type for which whcih you wanted your script to trigger
Then select the Output Type and double click on Processing Routine
Then go to create new entries--> Select the Medium (1- print output), then enter your Script and Print Program detls --> Save and come out
Now go to the Transaction (for which you have created the output type)... Issue output--> Select the output type --> Print....
Device Types for SAP Output Devices (Detail Information)
Definition
The device type indicates the type of printer to be addressed. When you define an output device, choose the name of the device type that was defined in the SAP System for your printer model, such as Post2 for a PostScript printer. In the case of frontend printing under Microsoft Windows, you can also use the generic (device-independent) device type SWIN.
The system uses the information in the device type to convert a document from the internal SAP character representation (spool request in OTF or in text format) to a device-specific, print-ready data stream (output request). Since a device type specifies attributes that apply to all devices of a certain model, it can be shared among device definitions. For example, all devices in the SAP spool system that are compatible with Hewlett-Packard LaserJet IIID printers would use the HPLJIIID device type.
You should not confuse the device type with the printer driver. The device type is the total of all attributes of an output device that the SAP System must know to control the output device correctly, such as control commands for font selection, page size, character set selection, and so on. These attributes also include the printer driver that SAPscript/Smart Forms (the SAP form processor) should use for this printer. The SAPscript printer driver that is to be used for devices of this type for output formatting is therefore only an attribute that the device type specifies.
How do I choose the correct device type?
In most cases, the SAP System already provides the appropriate device type for the printer type for the printer model that you want to use.
These standard device types are completely defined and need no modification or extension before you use them in device definitions.
You can also download missing device types from the sapserv server. For a current list of the supported device types, see SAP Note 8928 in the SAP Service Marketplace.
Most printers can be controlled using a generic format, such as PostScript. They can be switched to a mode that is compatible with one of the standard printers for which an SAP device type is available. In this case, a supported model is emulated.
Almost all printers are delivered with Microsoft Windows printer drivers. The system can control these printers with the generic (device-independent) device type SWIN. The Microsoft Windows spool system then performs the processing of the print data.
If the specified device types are not available, and generic device types cannot be used, you must create your own device type or edit a copy of an existing device type. We recommend that only those with specialist knowledge of the SAP Spool System and printer driver code do this. For more information, see Defining a New Device Type .
Attributes of a Device Type
A device type is distinguished by the attributes listed below. If you change an existing device type or create a new device type, you must change at least some of these attributes.
Character set: A character set specifies the codes with which characters must be represented in the print-ready output stream (output request). This code replaces the generic SAP characters set that is used internally by the SAP spool system (spool request).
Printer driver: You can specify different printer drivers for printing SAPscript documents and ABAP lists.
Print controls: Print controls represent printer operations, such as boldface or changing the font size. These print control are replaced by printer-specific commands during the creation of the output request from a spool request.
Formats: Formats specify the format supported by the SAP system. The system differentiates between SAPScript formats (DINA4 and LETTER) and ABAP list formats (X_65_132 = 65 rows/132 columns).
Page format: A page format is the interface between a format and SAPscript. It specifies the paper dimensions with which SAPScript can calculate the row and column lengths.
Actions: Actions are output device-specific commands that are required for the implementation of a format. The action printer initialization, for example, can contain a printer command with which the number of rows on a page is defined. There is a set of actions for every format supported by a device type.
Output Determiantion :
You can use output control to automate either messages or subsequent processing of partner-specific messages"
This means, it provides a method for you to perform subsequent processing once a document is saved in the system. This subsequent processing is normally to print the document, but can also include activities such as:
- Faxing the document
- Emailing the document
- Sending an idoc of the document
- Sending an EDI message for the document (via an Idoc)
- and so on.
In general, it uses the condition technique to determine what, if any, output is to be produced. The condition technique works by selecting key fields from the document (document type, plant, etc.) and matching them to master data records you have previously set up. If there is a match, then output is produced.
You can use transaction NACE for the output determination settings for all applications.
1. When you start transaction NACE, a list of all represented applications appears.
2. From this initial screen, you can access all the individual processing screens for output determination from the EDIT menu.
3. Select the relevant application. This transaction does not have a menu path in customizing.
Refer the following links.
http://help.sap.com/saphelp_crm40/helpdata/en/b3/58bf39f7568648e10000000a11402f/content.htm
http://help.sap.com/saphelp_erp2004/helpdata/en/c8/19878343b111d1896f0000e8322d00/frameset.htm
http://help.sap.com/saphelp_erp2004/helpdata/en/c0/4e4746497d11d385ee0000e81ddea0/content.htm
<b>Reward points for useful Answers</b>
Regards
Anji

VT03N Output could not be issued (VW086)

When trying to print in VT03N or VT02N trx When you choose 'Shipment --> Issue output to --> Screen or Print always appears ""Output could not be issued" Message.
I've already checked NACE (appl V7) . Also, we don't use DGTMD table. In fact other messages is working and no message use that table.
I've tried to put a bp with a message and just gives error in the call function " RV_MESSAGE_PREVIEW"
Any Suggestions?
Regards
EC

Thanks a lot every one!
I have "half solved" my problem changing my Output Type, from Shipping Point to Carrier.
This is a brief description when I use Shipping Point Partner:
In "Mantain Output Files" into my "Partner functions" for my Outupt Type I have:
Medium = 01 Print output
Funct = 01 Shipping Point
My problem happens when, in VT02N, when I try to print the next FORM is called: CHECK_PRINT_RELEVANCE (Report RVADTR01).
T
his FORM chek this:
IF ( LEG-TDLNR = NAST-PARNR ).
FLAG = TRUE.
If my partner is Shipping Pont, then LEG-TDLNR = CARRIER NUMBER but NAST-PARNR = Shipping Point, therefore FLAG = FALSE and then I have my Error Mesage.
When I changed my partner from Shipping to Carrier then I got print.
Anyone knows how can I use partener = Shipping point and pull this event?
Regards
EC

"Output could not be issued" when using custom page formats

Dear all,
I created a custom page format using SPAD. Its dimension is 7.5cm x 10cm (190mm x 254mm). I also created this page format in windows and set as the default paper size in my printer. However, when trying to print a smartform using this size, the message "Output could not be issued" is given. When I use the standard paper sizes (e.g., LETTER, DINA4), the form prints OK.
Can you point me to the direction to solving this?
Thank you!
Kyle

Issue resoved.
For those who are encountering the same problem, here's what I did. I tested the smartform by itself and it reported the specific error: the page format is not supported in device type SWIN. I added it in another device type SAPWIN. This was just a simple miscommunication between the admins and the developer. I added the format in SWIN and everything works fine.
Kyle

Your Apple TV could not be restored to factory conditions. Try again or...

My Apple TV is actin' the fool:
Your Apple TV could not be restored to factory conditions. Try again or go to www.apple.com/support for help.
I found one archived topic about this that was unsolved.
Anyone?

I kind of figured it might be that the hard drive partition with the restore image is inaccessible. It is pretty silly that running the built-in diagnostics show the thing is working fine and has no problem.
null

Apple Configurator could not open your library

Hello all,
I am having an issue with apple configurator. It froze up while I was running app and iOS updates on an iPad and I had to Force Quit Configurator. When i tried to reopen i got the error that says "Apple Configurator could not open your library. The file couldn't be opened."
My latest backup of this computer is a bit old so I am trying not to have to restore this computer with that backup and have to backtrack a bunch. Anyone have any ideas on how to get the library back or restore it without having to fully restore from a backup of the computer.
thanks

I've had the same error appear as well and have managed to fix it.
Inside the /Users/Shared/SC Info folder is a file named "SC Info.sidb". Both the file and the folder are hidden so you'll have to remove it using Terminal.
rm /Users/Shared/SC\ Info/SC\ Info.sidb
Delete this file and it will work again.

Apple Support "Could not duplicate issue."

Similar Messages

Maybe you are looking for