Apple support for Macbooks lost in the middle of Indian Ocean
Hi out there,
This is probably the wrong forum for this query. I have bought my macbook in April 2008 ad since then I have been desperately looking for a support "email" like [email protected] While I am sure the phone service is Great, I live in Mauritius, a tiny island in the middle of the Indian Ocean and calling over can be quite complicated We do have an Apple reseller here. But last time I asked them about the Apple Care Protection Plan, half of them did not know about it and the other half confirmed it would be applicable in the island. But it's not sold here. I bought the Mac in South Africa. Apple stores do not ship over here. Why not???
I would certainly rest more peacefully knowing that support is a click away. Can we have email support, pleeeeeeeaaase?????
Use this page and the link labeled Mauritius to find the distributor in the closest geographical area to you, who is responsible for your location.
If it is the distributor listed below, for example, you will will find a name, telephone contact number and web URL:
North Africa & DOM-TOM
Micro Conseil International
Tel: + 33 1 49 79 45 01
http://www.appleafrique.com
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I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no working phone none of those options will work. Can you get this e-mail to someone who can help. My iphone serial # is C38xxxxxx. 1) I need to know where and how I can get a replacement somewhere nearby in Germany 2) If 1 is not an option I need to set up an appt to get a to get a new iphone at an apple store in Atlanta GA in the evening of 11 July.
Thank you very much, Phil Edelen
<Edited By Host>Thanks, my wife is the one serving I am retired and trying to follow her as much as I can.
I will schedule an appt for my next time stateside. I have spent too much time on many Apple web sites trying to get an e-mail to communicate with anyone at Apple to no avail, only phone numbers. I guess if you are overseas with no international access you are out of luck communicating with them. I did find one e-mail address but the reply was computer generated and provided useless links.
If anyone has any e-mail address for anyone at Apple I would appreciate it.
Thanks again,
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I have been using my apple TV successfully for 1 year. Today there was a message telling me I cannot sign in because the terms and conditions have changed. Please go to apple support for more info. However, I cannot find any info. What do I do next.
Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
I have done everything suggested several times. I am seeing more posts everyday from other people having problems
With FaceTime.This is not apple support and we cannot fix the issues with FaceTime. This is a user to user forum. There's a link to Apple support at the bottom of this page.
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Is model M8852LL/B applecare for MacBooks still supported for macbook airs?
is model M8852LL/B applecare for MacBooks still supported for macbook airs?
Applecare must be purchased prior to the expiration of the original warranty period.
http://store.apple.com/us/product/MD014/applecare-protection-plan-for-macbook-ai r-13-macbook-pro
Ciao.
Message was edited by: OGELTHORPE -
Apple Support for purchase of AppleCare for Mac Mini / Cinema Display Combo
Below is an email that I recently submitted to Apple for feed back on the support system. I am writing here to find out if anyone might have any ideas about how to address this issue without resorting to a 2 hour wait on the phone (my last experience with Apple support). I have redacted some info with ID's and Case numbers as I know Apple does not actively monitor these forums so it would not make sense for them to be posted.
Here is the question:
How do others in the Apple community feel about the points that I make in this email? I am curious to know if I am off base in my expectations or if what I am requesting is reasonable?
Here is the email:
As someone who has spent 15 years as a web professional and has purchased/approved for purchase more than $1 Million dollars in Apple products, I have to say my recent experience with Apple customer service has been incredibly lackluster and almost insulting. Here is the issue that I am trying to resolve (not why I have written this email):
I recently purchased a mac mini and cinema display and in addition purchased apple care for both. I only received confirmation of apple care for the mac mini. Hence I have an issue.
Fail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
I typically spend my evenings taking care of things like this, as I can almost always address them through a couple of emails and it is done. I don't have time to sit on hold during the day waiting for a live person. Especially when I am doing work that ensures I can buy the product of the company I am waiting on hold with. Instead I try to rely on the most efficient method, which most companies have realized is email communication, when it is implemented properly.
Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
I surely hope that this changes or my last purchase will be MY LAST PURCHASE. I have had so many experiences in the last 3 years that made me feel like I was inconveniencing "Apple". I am about to give up on the brand. There is a "greedy" feeling that I get when dealing with Apple rather than on of "wonderment"
There are lots of other options that I know provide a better customer experience. Why would I choose Apple over them? I dropped the iPhone for this reason and went to Android after having multiple issues with a support need that later ended up being a known hardware issue with the iPhone 3G.
I currently own two mac mini's, 1 cinema display, a 17" loaded MBP, a 15" loaded MBP, two airport extremes, an airport express and an iPad. I have spent over $11K with Apple personally in the last 2 years and I cannot get an option to contact someone by email or file a trouble ticket?
I truly hope someone has taken the time to fully read this email, as I cannot imagine that this is the message that Apple wants to send to its customers. If you have read this and can be so kind as to respond, I will gladly give you some other insights about how Apple can better serve its customers. If you can help me with my support issue, even better.
JamieFail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
It's not clear to me on what information you were expecting from them. Did you, however, check the status of the coverage here to see if perhaps the coverage was registered correctly?
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
Apple does not provide support via email (except for the iTunes Store) and never has. Whether or not you wish to consider this a "fail" is your call, but they have always provided support only via the phone except for a short experiment with live chat which I believe they've abandoned.
Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
Seriously. Though I think you misread. The option is available for you to set up a time when they can call _you. Or you can just elect to call later. It's your choice which you select.
Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
See number 1.
I surely hope that this changes or my last purchase will be MY LAST PURCHASE.
Suit yourself. I very much doubt that Apple will change their policy, since it's been the same for many years. There's nothing anyone here can suggest to change things or address them differently. You'll have to talk with them on the phone if the registration didn't go through as expected. Again, you can set up a time when they will call you so as to avoid waiting on hold.
Regards. -
I woke up at 3am to find my MacBook Pro in the middle of a file transfer using AirDrop.
I woke up at 3am to find my MacBook Pro in the middle of a file transfer using AirDrop. I had not accepted any file transfers via AirDrop as I was asleep so I am a bit confused by all the posts that say that the only way it will work is by the end user accepting a request to transfer files. I am on a home network which has both a soft and hard firewall. I checked my firewall logs and have no signs of intrusion or intrusion attempts. I checked my network map to see see if someone had brute forced my router and was using it but the only assets listed were mine. My router is set up to not be accessable from wireless computers, and is filtered to only allow use by a assets in the MAC Address list. I am an IT by trade but this is my first mac so I am not completely savy in the ways of the ways of macdom. I have found several posts with suggestions on how to turn off and came up with the following terminal command "defaults write com.apple.NetworkBrowser DisableAirDrop -boolean YES". My question is this, how is it possible that my AirDrop was activated and in the middle of a file tranfer if I did not initiate it? I do have a MacMini on my network but its WiFi is turned off so the transfer was not with it. I have read on different posts that you cannot AirDrop if the computer is not on the same network but there were no foreign assets on my network. So my question is this
1. If AirDrop can not be used with another computer if it is not on the same network, how was it being used?
2. How can AirDrop be used to xfer files if I did not accept or initate it?
It seems to be a pretty big security hole to me. Any suggestions or help would be greatly appreciated.
EthanIt could just be a bad disc - I use Verbatim and have only had one fail in a ten-year time period. Try getting a batch of Verbatims and see if you have any problems. I didn't even know that there were Kodak branded discs...
Clinton -
I have rented movie on my apple tv. It stopped in the middle now i can't start it agen. it tells me to go to settings, download but no opption exists.
Hello Pauljfield,
You may want to report the issue you've had with your rental to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
Re: E-mail problems - Connection lost in the middl...
Been having similar problems intermittently for some time . . . NOTE intermittently - sometimes it works, sometimes it doesn't error message as before (connection was lost in the middle of transmission)
Changing from port 25 to port 587 does not help. No obvious correlation with time of day or anything else that I have noticed so far.
Any suggestions gratefully receivedHelenc wrote:
I'm using btinternet and not yahoo and i'm trying to use Thunderbird which is new to me.
My outgoing server port is set to 25 and and my incoming to 110 and i have my server name set up as mail.btinternet.com, it's really strange that I am recieving some e-mail from itunes, play, mcafee, amazon etc but I can't send e-mail or receive it from a friend with an ntl e-amil address?
Thanks
Helen
Hi again Helen.
My info regarding using the yahoo servers was actually for btinternet email addresses
I use Thunderbird without problem,
1. What you need to do is to look at the main account settings (click on the account and choose the gear wheel (View settings ....).
2. Look at the item at the bottom on the right hand side of the displayed window "Outgoing Server (SMTP)" and see what is in the box next to it.
3. In the left hand side of this section, go to the bottom of the area using the scroll bar if necessary and click on "Outgoing Server (SMTP)" - same name as before, different section.
4. You will see a section appear, and remembering what is seen in [2], choose that item from the list (if more than one) and click edit.
5. The Server Name should be mail.btinternet.com, port is 25 - tick the box next to "Use name and password" and in the "User Name" field enter your btinternet email address associated with this particular sending account.
6. Nothing else is needed here, so click "OK" out of any of the displayed extra windows.
When you send emails for the first time, you should get a password box up - enter the password for the email address and tick the "save password" box (or whatever it's called).
Added: Of course, if you have more than one Thunderbird account, and use the default for something else, then you need to add another SMTP server with the correct settings as I've described above, and then point at this in [2].
http://www.andyweb.co.uk/shortcuts
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My mac is working fine. No noticeable problems. Then went onto netflix everything was working apart from the watching of the film and it popped up
"Video Playback Error Your device has a hardware issue, which is preventing Premium Video Playback. Contact Apple Support for more information. Error Code: S7363-1261-FFFFD000".
Not sure what is wrong but would appreciate any helpNetflix not working with yosemite
Re: I think there is a hardware issue with my computer and i am not sure what to do it won't let me play netflix
Netflix streaming gives Error Code: S7363-1261-FFFFD000 -
Why doesn't Apple support Adobe Flash player on the iPad? Very irritating!
Why doesn't Apple support Adobe Flash player on the iPad? Very irritating!
Look to the right under More Like This and you will see that you are beating a dead horse. Instead of doing a search for your issue you will be one of the obligatory 5 or 6 folks who ask this same inane question here every bloody day.
So there is you answer, just read a few of the links to the scores of other threads here on this very topic and you will have all of the answers. The primary one being that there is no Flash from Adobe for iOS devices. Never has been, and since Adobe gave up trying to make Flash that worked, likely never will be. -
i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
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and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
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Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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Mylenium -
HT4759 can you use the same apple id for two phones on the cloud?
can you use the same apple id for two phones on the same verizon account and if so can you keep there contacts etc. separate?
If you want to keep your contacts and other data you sync with iCloud separate, you'll have to create separate iCloud accounts, which will require different IDs. If you share the same iCloud account/ID on multiple devices, the synced data will be merged and will appear on all devices syncing with the shared account.
You can still share the same ID for iTunes; it doesn't have to be the same as the one used for iCloud. -
My iPod touch was stolen and recovered. I can use my Apple id for this site but the theif changed the Apple id needed to update apps etc and I do not know how to delete his acct. Any help with this will be greatly appreciate
If the thief enabled activation lock on the device, then there is nothing that can be done. Only the password for the Apple ID that it is locked with can disable activation lock.
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Dial 1-201-0288, then
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