Apple Tech Support and the Publish Fiasco

This publishing issue has been something I have fought with from the moment that iWeb was released. It recurs every few weeks, and either resolves its self, or in the most extreme case the last time this ocurred, I had to delete my entire site from my iDisk manually, and spend 10 hours, and repeated attempts republishing.
I had contacted Apple Tech support, and gotten no satisfaction. They escalated the call some weeks ago. I was supposed to hear from an engineer and never did. That is what prompted me to go the extreme route of actually deleting my entire 860 MByte site and starting over.
I installed the iWeb update this morning, thinking that this problem would be solved. It was not. Looking around on this discussion board, I see an awful lot of similar comments. This has made me all the angrier since this is an issue that has been there since day 1, and not been resolved.
I very angrily called Apple technical support, and because I had reported this case multiple times in the past, I was escalated to a higher level support. I have been on the phone with Apple for the past two hours. The engineer ended up taking an extensive report from me. We tried several of the recommended procedures: check privileges on .mac, alter .mac allocation sizes, delete the assets.plist in the domain file, etc. to no avail. Finally stumped, the engineer sent me a program to actually capture a bunch of logs from my machine, as well as a network traceroute, in an effort to see what is going on network-wise in communicating with .Mac servers. He has promised to get back to me later in the week.
I STRONGLY recommend that everyone having issues with this get on the horn to Apple tech support, and immediately demand that the issue be escalated to the higher-level support engineers, especially if you have already attempted the various solutions offered here. If they are bombarded with support calls and people offering to dump logs and send to them, they will resolve this issue sooner than later (hopefully).
Message was edited by: SkipHaughay For: Spelling

I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around.

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Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
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☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
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Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
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resetpassword
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firmware to 7.1? I plan on calling them later this
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Apple Tech support and engineers have not been able to solve an iCal / iCloud issue.
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Ron
<Email Edited by Host>

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I am having an exceedingly difficult time installing Snow Leopard. I have tried everything I can think of and tech support AND the Genius Bar have failed me so far.
The Details:
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I'm sorry. I should have answered when you asked about RAM the first time. I have 2GB. I have tried installing with that, and I tried installing with RAM at the Genius Bar. I don't know how much the guy used at the Genius Bar.
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Apple Tech Support and the Publish Fiasco

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