Apple tv2 movie rental cache drops off and won't finish downloading (not related to internet connection)

I'm having an issue with my apple tv2 when renting movies. This isn't with home-sharing but just renting movies only with the apple tv. We've done this with 10 or so movies up until the issue so it has worked in the past.
What happens is that the movie downloads to a certain point and then the cache bar goes immediately to the end of the progress bar like the whole movie is downloaded. The movie will play to a certain point, say the 9 minute mark, and then the picture just freezes with no more sound but the progress bar tracker continues along like it's still playing. This has happened on multiple movies now.
We've spoken to support about this and tried a variety of troubleshooting ideas. Unplugged, reset, restored, updated firmware, etc. with no luck. The download will restart but freezes at the exact second that it did before while showing that the cached download is complete. We've checked the internet connection with other devices and there's no connection problem at all. Reset the router as well for good measure but no change.
I know we can try renting and downloading on the computer first and then sharing with the apple tv but I would prefer to know why it's not working on the apple tv itself.
Any ideas would be great.
Thanks

Yeah, that's what we thought too so we got a refund (by using the report a problem link and explaining what happened) and tried a different movie with the same result. Used the link again after the second movie didn't work and went through pretty much the same troubleshooting steps with them.
Basically the only solution offered so far has been to take it to a licensed apple retailer for them to take a look.

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Apple tv2 movie rental cache drops off and won't finish downloading (not related to internet connection)

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