Apple will not repair my ipod touch under warranty, they said it was accidentally damaged or misused, I disagree, what can I do now?

Do have any other recourse? 

You could try talking to someone different, but if the answer is the same then it is unlikely to change. What are the specifics of the issue? Cracked screen? Liquid damage? Apple usually has ways to be pretty certain whether or not a device was accidentally damaged.

Similar Messages

  • Apple refuses to repair my iPod classic under warranty

    We are a total Apple family who CURRENTLY own 5 Macbook Pro's, one iPad, one desktop Mac, three iPod classics, three iPods and 6 iPhones. Not to mention all of the Apple products we have owned in the past. How much more can we support your product?  We have never had a dispute with Apple over service, but the decision to refuse to repair my ipod under warranty because of damage or misuse is absolutely inaccurate. What is my recourse for disputing this decision?

    First of all, you are not talking to Apple here, this is a user-to-user forum.
    Warranty is there to protect you from failures in the manufacturing process. It is not there to pay for problems you cause or create, even if it was accidental.
    If Apple have determined that the fault with your iPod is due to misuse, or damage, by someone who had access to the iPod after they sold it to you, and not due to a fault in the manufacturing process, I'm not sure there's anything you can do. I supose you could contact Apple again, appealing their decision, but I wouldn't hold out much hope of that resolving the issue, because these things are usually clear cut.
    It's not in Apple's interests to refuse you warranty if their product was not up to their own standard, so that suggests that their diagnosis was accurate.

  • Ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?

    ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?

    The warranty does not cover accedental damage like a broken screen.  However, some time the Genius at the Genius Bar of an Apple store will replace the iPod at not cost.  Make an appointment at the Genius Bar and ask. If not under warranty, Apple will exchange yours for:
    Apple - Support - iPod - Repair pricing

  • My itunes will not recognize my ipod touch

    I'm using a Mac desktop and it/my itunes will not recognize my ipod touch. I have resent my ipod and have also done all the suggested things on the apple website and still it is not being recognized, I do not know what else I can do. My macbook will recognize my ipod touch but I don't want to sync it to that itunes since it is already out of date, I want to sync it to my desktop mac where I already have the latest version of itunes, and all the music I want to sync onto my ipod touch. What can I do?

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • My Lightning to 30-Pin Connector will only play music through my iPod dock, and will not charge my iPod touch 5th gen.

    My Lightning to 30-Pin Connector will only play music through my iPod dock from my iPod, and will not charge my iPod touch 5th gen. Help me please.

    Have you tried resetting the dock by removing it from power?  What about resetting the iPod Touch? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
    B-rock

  • When my iPod Touch is connected to my Mac, and I select Update to update the software of my iPod Touch, I get a message saying that my iTunes software is current, but it will not update my iPod Touch software.  Is there a bug in the iPod program?

    When my iPod Touch is connected to my Mac, and I select Update to update the software of my iPod Touch, I get a message saying that my iTunes software is current, but it will not update my iPod Touch software.  Is there a bug in the iPod program?

    If you have the first gen ipod touch as your information shows, then you would have to buy a software update:
    Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

  • ITunes will not recognize my Ipod touch.

    iTunes will not recognize my Ipod touch.  It attempts to perform a recovery, but must restore first.  but the restore fails, gives my 1604 code.  I have switched cords, USB ports all with no success.  I have a second touch (an older generation), a 160 GB Ipod & a shuffle that all work fine.  Not sure where to go.  One place said that I should reinstall iTunes, but wasn't sure if I would lost my library and apps.  Pleas advise.  Thanks.

    Try to reinstall iTunes as explained in this article:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    Backup your iTunes before, just in case. Apps and other bought media from iTunes can be downloaded again for free:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • My computer will not recognize my ipod touch anymore. When I plug it in it says the USB device attached to this computer has malfunctioned and windows doesn not recognize it.

    My computer (PC) will not recognize my ipod touch anymore. When I plug it in, it says the USB device attached to this computer has malfunctioned and windows does not recognize it. I have tried attaching the same cord and ipod to a different computer and it is recognized by our mac. I have tried restarting the ipod, downloading all updates on my pc, restarting the pc, etc. Nothing has worked. Please advise.

    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • TS1702 I recently purchased several apps that will not sync with iPod touch.  Of 5 apps, three won't sync.  Computer is authorized, I've reinstalled apps, nothing works. Any ideas?

    I recently purchased several apps that will not sync with iPod touch.  Of 5 apps, three would not sync.  I updated all software, checked authorizations, and reinstalled the apps -- no luck.  Any ideas?

    All the apps state they are compatible w/ my model iPod Touch.  No restrictions are set that would prevent syncing.  Seems like I might have had a similar problem a while back with one app but can't recall the solution -- it was something simple.

  • My itunes on my windows 8 will not recognize my ipod touch

    I have a new computer that runs windows 8.  My itunes is installed but will not recognize my ipod touch. Any suggestions?

    You want this link
    iOS: Device not recognized in iTunes for Windows
    I would start with:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    Also
    If you  have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar

  • I just recently traded my ipod touch under warranty in for damage can i get my songs i purchased back on new ipod touch

    i just recently traded in my ipod touch under warranty in for damage can i get my songs back i dont have them synced to computer?
    Please reply right away
    Message was edited by: lindafromwoodbridge

    lvmedic3214 wrote:
    First of all it was an iPod touch not an iPad...
    The Touch is functionally a small iPad.
    lvmedic3214 wrote:
    iOS 5 doesn't require a computer.
    That's true ONLY if you limit yourself to iTMS purchases.  iCloud does not store photos or anything else that the device owner created.

  • HT204266 I can not recharge my Ipod touch, when I connect it to the computer or the power cord.  What do I do next?

    I can not recharge my Ipod Touch, when I connect it to the computer or the power cord.  What do I do next to recharge the battery?

    See the not-charging topic of:
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  • I have an ipod touch and it is disabled cause my cousin changed the password and forgot what it is so now it is stuck .. i connected it to the itunes but still the keypad didnt appear and couldnt remember the password.. anyone can help me ?

    i have an ipod touch and it is disabled cause my cousin changed the password and forgot what it is so now it is stuck .. i connected it to the itunes but still the keypad didnt appear and couldnt remember the password.. anyone can help me ?

    Place the iPod in Recovery Mode and restore via iTunes.
    iOS: Wrong passcode results in red disabled screen
    If not successful, try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My ipod touch says its disabled, and i tried restoring it but it doesnt work what can i do?

    my ipod touch says its disabled, and i tried restoring it but it doesnt work what can i do?

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...

  • Both my cameras are not working I took it in and they reset the phone and it still continued to happen what can I do?

    Both my cameras are not working I took it in and they reset the phone and it still continued to happen what can I do?

    If a Restore of iPhone with iTunes on computer does not get it working correctly. Then it is hardware problem. Apple with handle this with Replacement iPhone 4S exactly same as yours for $199. If there is any hope at fixing this otherwise, first step would be to replace the front (facetime camera) first. See if both cameras function after this. If not, if there is any fix possible it will be very difficult. Replacement iPhone may be best plan.

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