Ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?
ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?
The warranty does not cover accedental damage like a broken screen. However, some time the Genius at the Genius Bar of an Apple store will replace the iPod at not cost. Make an appointment at the Genius Bar and ask. If not under warranty, Apple will exchange yours for:
Apple - Support - iPod - Repair pricing
Similar Messages
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My Ipod touch is acting very annoying. When i press the sleep/wake button to turn it on it just turns on with the apple logo and stays there. The screen will then blink white occasionally and the process will start again. Once when it turned white. i pressed the power and home buttons at the same time and then the above process continued.
Sounds like your iPhones software may be corrupt. Try placing the iPhone into recovery mode. To do this, follow the steps in this article:
http://support.apple.com/kb/HT1808
Hope this helps
- Greg -
have a 2 year old iphone4 that got ran over by a car and although the outside screen isn't broken it is inside somehow, is it true I can take this into an apple store and get a discount when I buy a new one? Thanks
You can exchange for an out of warranty exchange iPhone 4 at a price of $149 in US
you get an as new iPhone 4 and the Apple genius bar take your "bits"
Apple are about to offer a trade in programme in the US but I believe the donor iPhone must be in full working order to qualify -
I have had this happen before. However, there was a moment when my computer froze and a series of thoughts happened and things happened with my computer. I thought for some reason that with my computer freezing right after I connected my iPod that my computer didn't recognize the fact that my iPod was connected. So I know what needs to be done to fix this porblem. My question is can I fix this at home or do I need to go into an Apple store to get it fixed? When this happened before, I had tried a couple different things before taking it in and nothing had worked.
You need a computer with iTunes and an internet connection
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup (if you have one) see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Do have any other recourse?
You could try talking to someone different, but if the answer is the same then it is unlikely to change. What are the specifics of the issue? Cracked screen? Liquid damage? Apple usually has ways to be pretty certain whether or not a device was accidentally damaged.
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What happens when you take your iPod into the apple store for battery replacement?
I am taking mine in tomorrow. How do they decide if your battery is bad enough to get the iPod/battery replaced? What do they do with your iPod? Do they mess with the apps and data?? Do they search your history to see what you've done on it? HELP!
By reading the following, Apple exchanges your iPod for a refurbished (includes new battery) iPod. Data is no preserved/restore to the replacement
Apple - Support - iPod - Service FAQ
Will the data on my iPod be preserved?
No. You will receive a replacement iPod that will not contain any of your data, songs, or after-market personalizations. Before you submit your iPod for service, it is your responsibility to keep a separate backup copy of the data stored on your iPod and reinstall that data.
Attention iPod touch customers: Before obtaining service, it is important to back up your data using iCloud or iTunes. Apple is not responsible for the loss of information while servicing your iPod touch and does not offer any data transfer service.
Following service your replacement iPod touch may have a newer operating system (iOS) version and you will need to restore your data using the method used to back it up (iCloud or iTunes). As a result, you may also need to update your App Store applications to ensure compatibility with the newer iOS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.
However, I have heard in this forum that sometimes Apple will just replace the battery.
If you are concerned I would do one fine sync/backup and then go to Settings>General>Reset>Ease aall content and settings. -
Cracked glass ipod touch 4th generation
The glass is cracked on my iPod Touch 4th Generation. Can I take it to an Apple store for repair? How much does the glass repalcement typically cost?
Apple will exchange your iPod for a refurbished one for $199 for a 64 GB one and $99 for the others. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit -
HT204266 does the apple plus plan cover accidental damage to an Ipod
my daughter saved up all her babysitting money and christmas money to buy an Ipod touch....if I buy her the protection plan does it cover accidental damage if she drops it?
You can look this up yourself. There is no Applecare + for ipod.
http://store.apple.com/us/product/MC249LL/B/applecare-protection-plan-for-ipod-t ouchipod-classic -
I have a Gen 3 Ipod touch that is updated to 5.1.1. I have icloud and photo stream enabled. I just got my first apple computer (macbook pro), and don't know how to transfer all my photo, and music from my ipod to my new computer. I had set up and used my ipod touch with an old PC. Icloud shows my contact information, and notes, but no photos or music. I've tried image capture, but all it wants to import is photo's saved from my ipod, not the ones put there from my old PC. Any help would be appreciated.
The ipod is not a backup/storage device.
You need to copy everything from your old computer to your new one.
The Apple store will do this for you, you can call apple support and they will help you, you can use google. -
My iPod Nano 6th generation fell one time and it kept working with a small crack in the screen.But after a while it just gave out and does not turn on.I try to charge it and all it does is blink the apple icon on and off.When disconnected nothing happens.
I am having the identical trouble as described above with my month old Macbook Air. I tried everything with the ditto results. Please help anyone!
Mine is a Macbook Air 13', 128GB, 1.86GHz with 4 GB RAM. -
i dropped my ipod touch in the street and there is a large crack in the screen can i take it to the apple store and pay to have it fixed there or do i have to send it out?
They can fix it at the Apple Store. I wish you could get it fixed for free, but the warranty doesn't cover accidents like this . It sounds like you understand this, I just want to make sure you know.
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Brand new iPod touch will not turn on. Goes straight to dead battery screen.
Hello.
I recently purchased a refurbished iPod touch to develop apps on. I have had the iPod touch for about a week and last night the iPod suddenly shut off in the middle of use. The battery was low so I figured it was simply a dead battery and I went to plug it into the charger. This morning, I tried to turn it back on after about 10 hours of charging and I got the same dead battery plug in charger screen. I then swichted it to a usb slot on my macbook and left it to charge all day for about 9 hours. Again, I turned it on and nothing, just a dead battery screen. Both usb slots on my computer are working completely fine for my other devicesbut not this. I have also tried plugging it into the wall, but I get the same results. One other possibility is that I have the iOS 8 Beta on my phone currently and I have experienced some issues with that, but not enough to brick my device...or at least I thought. I have only had this device for a few days and so far I am very disappointed that this has happened already. If anyone can help me out without having to go to an Apple store for service that would be great!
ThanksSo did you iPod 5th gen worked again? I had similar experience. This is my own iPod (not refurbished), so I know it was
in great condition (I rarely used it but only for dev). I installed iOS8 Beta, and one morning, the screen won't turn on.
I plugged in power and nothing happened. After a few min, I heard that characteristic "power beep" and thankfully,
it came back to live. What I noticed is that I have > 90% power. So whatever happened, it isnt because it's low in
battery.
I have a suspicion it is entirely due to iOS 8 beta. Such a thing never happened to my iPod till the day I installed it.
My theory is that it is doing something busy, or there's a bug in the "waking" mechanism, and become extremely
sluggish to any external input, until it is done with whatever mysterious things it was doing. I am now putting it
in air plane mode whenever i don't need it, and also turn off icloud back up. Hopefully, I don't see this anymore. -
I cracked my Ipod Touch 4th Generation today. I was wondering if I need to pay a certain amount to get it fixed. My Ipod is under warranty. The damage on it didn't break the LCD Display and it is on the lower left corner of my Ipod. The touch screen still works perfectly though. Do you think the Geniuse Bar would fix it for free? The crack is just approx. 5-6 cm.
And please look at this site.
http://gigaom.com/apple/apple-stores-can-now-replace-iphone-displays-while-you-w ait/
I'm not sure if its true though. Would you mind taking the time trying to confirm this? -
I cracked my iPod Touch 5g badly!
Hello Guy! Sorry for terrible English!
I cracked my iPod Touch 5g at the top (as in the webcam). The glass or whatever is it cracked. There are many lines, also i cracked my front camera. I dropped my iPod Touch so many times!
Well apple replace my iPod.
And also you can see the mental (whatever it is) to at the back.
I have 1 year apple warnetyApple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit -
Thanks for responding. Since I upgraded ITUNES to IOS 6, my IPOD Touch no longer works at all. I had numerous apps, music and videos on this touch. It made me restore to factory reset and it still does not work!!! Nothing I do will work on this touch now. I have so much data on this, I don't want to loose or have to restore!
Can you help me?
ThanksIf you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar
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