Applecare+ ... decision day

Today Nov14 is the last day to add applecare+ to any 4S bought by preorder last month.
Been thinking about pros/cons over the weekend. The old applecare was not worth getting period, that was a no brainer. But this new + version adds a few wrinkles. The standard 1yr warranty does not cover accidents... but you can still get a 4S replacement for $199 via OOW (out of warranty) service: http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
I paid by Mastercard which doubles the standard warranty, but doesn't apply until after 1 year. So if i had an accident after 1yr, I can still get a 4S replacement for $199 (OOW) at the apple store and file a claim through mastercard (which usually succeeds).
But if i get Applecare+, I pay $99 upfront and hope nothing happens. But if accident#1 occurs, i would've paid a total of $148 (99+49) for a replacement and hope nothing happens again. And if accident#2 occurs, i only pay a grand total of $49. No more discounts after that; every replacement costs $199 (OOW) again.
So basically my logic is.... don't get applecare+ and pay $199 for every accident....or get it and pay only $148 and $49 for two accidents. And no matter what scenario, after 2yrs, nothing is covered, but that's within the next upgrade discount cycle so it's meaningless.
Even after just 1 accident, you would think one would be extra careful from then on. So you still spend less for a single accident, $148 vs $199. After two accidents, total cumulative payout is $197 vs $398.
I'm leaning towards getting applecare+ since i use my 4S naked. Anyone care to share opinions or present another scenario i overlooked?

Nevermind I just talked myself out of it again. If i don't get applecare+ today, the $99 i "saved" would go towards the OOW replacement cost of $199, bringing the net cost down to $100 for accident#1... vs $148 with applecare+.
So after two accidents, total net payout is actually $197 vs $299. Only a hundred bux difference.. which is what you pay for upfront anyway... doesn't seem worth it now.

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Upgrading Applecare a day or two after?

Here's the situation, i was supposed to upgrade my AppleCare to the 3 years on my January 2010 MacBook, however, mother has been ill so i've been busy and forgot about it. My MacBook was shipped out by Apple on the 16th last year, due to weather conditions i didn't receive until the 21st. Now, when checking for an expired warranty, my MacBook's has apparently expired. But i wish to upgrade to the 3 years as i have always planned on doing. Is there any chance customer support will give me the benifit of the doubt? Considering i didn't actually get my MacBook till the 21st and it is only 2-3 days after they shipped it?

These discussions are user-to-user, so no one here can give you a definite answer. It certainly won't hurt to call and ask though.
~Lyssa

No registration card for AppleCare Protection Plan

I purchased my Apple TV about a month ago and I just now opened up the protection plan for it and noticed that there's no registration card for it. Did I just get a bad copy or is there somewhere that I'm not looking? For example, I notice that there's a white label on the bottom of the box that has some numbers with the words "Auto Enroll" next to them. Will these work or is my suspicion that I got a bad copy a reality?

Dave Sawyer wrote:
I notice that there's a white label on the bottom of the box that has some numbers with the words "Auto Enroll" next to them.
That would seem to indicate that your AppleCare was set up automatically and no further action on your part is necessary. Auto-enroll is usual when purchasing AppleCare at the same time you purchase your product. You should be able to check the status by going to this web page:
https://selfsolve.apple.com/GetWarranty.do
and entering in the appropriate information. You'll then see the expiration of coverage for the unit. If it's more than one year from date of purchase of your Apple TV, you're good to go. You can also call AppleCare via the number that should be on the package.
Message was edited by: Dave Sawyer
After checking the web page that you provided and entering the information required, I got this message:
"Our records indicate that your product is covered for service and telephone support under the AppleCare Protection Plan which is estimated to expire on August 17, 2010."
It seems that I was automatically covered with the AppleCare from day one as I bought both the Apple TV and AppleCare at the same time at an Apple Store. Thanks Dave and to all of those who answered my question!

15 mth applecare left, what for ?

my Ipod 4th g clickwheel (no color) 20Gig did not fall. I found the screen broken (not the outside glass which has no visible impact , but the LCD screen with an extensive black spot on the left lower corner).
I bought it last december along with an applecare coverage.
I call applecare, they sent me an ups box and the Ipod went for a trip to the centralized European repair center last week.
I received it back today without repair, with a polite letter saying that it is not covered neither by the warranty nor the applecare, and that they won't even repair it "because of the prohibited cost of the repair".
Of course, because I found the screen broken when I took it from my bag (inside its leather protection skin), I cannot be 100% sure there was no injury to the Ipod outside of my view.
Now I have an "unusable" 4g Ipod (it still works as an external hard drive, and the music player is still good, but "random") , with a 15 month applecare coverage left...
What would you do yourself in this situation ?

asked for the money back :
Ok they said, this will cost 25 Euros for opening the file, and the money back will calculated in deduction of the time since the date of purchase of the applecare : means, 10 months out 24. So from 65 Euros = 38 Euros - 25 Euros : 13 Euros (ridiculous)
No way to transfer the apple care to a new purchased ipod..
Remember, if you buy an applecare just before the one year warranty, you will pay full price (65 Euros). This may drive us to never buy an ipod apple care before the end of the warranty, or buy the applecare the day of the problem appears, except if this is a screen problem..

When can you purchase AppleCare?

"We recommend that you purchase the AppleCare Protection Plan when you purchase your Apple system to take maximum advantage of the coverage the plan provides."
Out of curiosity, does this imply that you must purchase AppleCare before the 90 day complementary support goes out? Or can you buy it after 90 days has gone out?

You can purchase Applecare anytime during the systems 1 year warranty. The advantage of buying it in the first 90 days, is that no charge telephone support is provided with Applecare from day 91 on through the end of the coverage.

How do i know if my iPad has applecare?

how do i know if my iPad has applecare?
i got my ipad for my b-day and i was told it was cover under applecare. few days ago the screen cracked and dont know if is actually is or isnt cover.

Try checking here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do

I need professional data recovery help

Can anybody point me in a good direction for people who can help with Mac-related data recovery? (I've been trying AppleCare all day and they've been no help at all)

I hear SeaGate does a nice job. Their service is called ActionFront. You can find it here: http://www.actionfront.com/ .
- Majicman

Time machine is not working

I just got a new imac intel core i7 which is an upgrade from my power mac G4 MDD which I got in 2003. I transferred all the information from the power G4 using time machine and it worked fine. I then upgraded the OS to 10.6.4 given imac is intel core. All programs are working fine except I am unable to use time machine. It runs for a few gb and then the following error come on time machine buddy:
Starting standard backup
Backing up to: /Volumes/Backups/Backups.backupdb
Ownership is disabled on the backup destination volume. Enabling.
Backup content size: 237.9 GB excluded items size: 818.0 MB for volume Macintosh HD
No pre-backup thinning needed: 284.58 GB requested (including padding), 930.57 GB available
Waiting for index to be ready (101)
Indexing a file failed. Returned 1 for: /System/Library/Frameworks/Python.framework/Versions/2.5/Extras/lib/python/wx-2 .8-mac-unicode/wx/lib/floatcanvas/Utilities/_init_.py, /Volumes/Backups/Backups.backupdb/van (5)/2010-08-17-184416.inProgress/75B311E0-7C50-4BD3-B7AD-03E3A1B883B2/Macintosh HD/System/Library/Frameworks/Python.framework/Versions/2.5/Extras/lib/python/wx -2.8-mac-unicode/wx/lib/floatcanvas/Utilities/_init_.py
Aborting backup because indexing of file failed.
Stopping backup.
Copied 70375 files (17.4 GB) from volume Macintosh HD.
Copy stage failed with error:11
Backup failed with error: 11
Then when I try to verify and repair the disk, it does do it and keep on showing: " invalid node structure, invalid key length and invalid record count"
I have changed the external hard drive twice so I doubt that is the problem. Please help

Rajiv Jauhar wrote:
I excluded both files and it just worked. It seems to have backed up all the files.
That's a bit surprising (but good).
Is there a way to check?
If the backup completed normally, everything should be fine. If you want, you can browse your backups, and perhaps restore a few selected things to alternate locations (such as your desktop), and compare them, just to be sure. (If you're not sure how to do that, see #16 in the FAQ.)
Also are the files that I excluded important?
They're not critical, and reinstalling OSX would get fresh copies.
I did talk to AppleCare 4 days ago. The gentleman was very nice and helpful. He did not understand how to fix the problem so he was going to push it up to the next level but they have not responded. I must say that I am very disappointed. I have 3 IMAC computers, 1 power mac G4, a macbook pro laptop, an ipad, 2 iphones and several itouches and ipods. I love Apple but I am very disappointed with the service. I always get apple care when available and, fortunately, have never had to use it. Now I did and I really have not gotten the help that I wanted. Just my ranting. No matter, I am still going to stay with apple.
They will get back to you, sooner or later. Some of them don't seem to know a great deal about Time Machine, unfortunately, and this is not a common situation.
As long as you do have completed backups, you're probably ok. I'd suggest just keeping an eye on it for a while; if nothing else goes wrong, and you haven't heard from AppleCare, then decide if you want to go farther.
If you do, I'd suggest reinstalling OSX from your Install disc (that won't touch anything else). Then
download and install the 10.6.4 "combo" update. Info and download available at: http://support.apple.com/kb/DL1048 Be sure to do a +Repair Permissions+ via Disk Utility (in your Applications/Utilities folder) afterwards.
That will get you a new, fresh copy of OSX. Try a backup to make sure everything's still ok, then remove the exclusions and see what happens. If it runs ok, then something in those two files was corrupted -- unusual, but as they say, "stuff happens."
Keep us posted.

Can't get Leopard to install on iMac G5

Can't get Leopard to install on iMac G5
Hi folks, I'm trying to install Leopard on my 20" iMac G5, but the install never completes. I get an error related to "essential package" failing or some such. I'm using a retail copy of Leopard.
I've read that many people have had trouble loading Leopard on the G5, but I don't now what the real problem is, or what the correct solution would be to making the install from the disc work.
I've also read that it might be a problem that the iMac G5s might not know how to read the install DVDs properly (despite the disc being verified earlier in the process).
I know the problem isn't the disc media because I have two separate retail DVDs of the Leopard installer (10.5.3). I tested them on other machines and they have worked. I even tried installing from a disc image of the installer, but no luck.
Any ideas?

The iMac appeared to work correctly under Tiger, but it did have a problem. I had just got un-repairable error on the 4-year old drive that came with the machine. I installed a new Seagate barracuda hard drive because of. This was all before the Leopard install attempts.
Permissions were all repaired. New drive and other HDs were all verified. All devices were disconnected for install attempts. Tons of space on newly formatted drive, as well as other external drives I tried this on. So it's not the media, and it's not the hard drives.
I am using third-party RAM. Tech tool indicates that it is okay. Perhaps I should try installing with only the RAM that came with the machine.
I contacted Applecare several days ago and they said the usual. Repair disc. Repair Permissions. Try install. No good? Then try reformat from Tiger and install Leopard on clean HD. No luck. The next thing they would suggest is forwarding the issue to a specialist within applecare.

IMac #2, Froze out of the box...

A quick update on the status of my "Freezing 24" Aluminum iMac". The new replacement iMac froze at the store, right out of the box.
5 hours of AppleCare phone support, 11 days of in store repair and 2 hours of standing in the store... I have a new replacement iMac with potentially the same problem.
The original 24" 2.4G Aluminum iMac was freezing regularly about 5 - 10 times a day and was almost completely unusable. This machine was 70 days old when I decided to contact AppleCare.
After AppleCare referred me to the local store for repair I was told 3 - 5 days for a replacement of the logic board (motherboard), this turned into 7 days then 10 days and finally 11 days before the part came in and was replaced.
The Apple repair technician indicated that the iMac had passed all hardware tests and was ready to go.
Fortunately, I had read the forum posts and wanted to know for sure that the freezing issue was resolved. I decided to boot the machine up in the store, and verify if it was or was not remedied.
Bad News! Upon initial boot, artifacts and graphics glitches and 2 minutes into the OS, changing screen savers the iMac froze.
Besides the freezing, they (Apple repair) had also damaged the outside case of the new iMac and scratched the Aluminum casing on 3 corners during repair.
I was already not too happy, however the repair technician was GREAT (Thank you! Repair Man @ Lynnwood, WA -- Left out his name, as to not cause problems) and decided that with the iMac still freezing and the damage to the machine it would be their pleasure to replace the iMac with a brand new one. ** Keep in mind, my iMac is 88 days old **
At that point, I asked store management if it would be possible to upgrade my purchase to the 2.8 Extreme and pay the difference since we were doing a replacement anyway. They were very helpful and friendly and made this an incredibly easy replacement.
Here is the bad news... Right out of the box, the new Aluminum 24" 2.8G iMac froze about 2 minutes into the 2nd reboot after applying the iMac 1.2 update for Tiger.
Not sure if that is the problem (the 1.2 update), but this is very frustrating. The Apple store manager was very empathetic and was promising to make this right no matter the cause.
After several more reboots and tests, I was unable to get the iMac to freeze and maybe it appeared to be an isolated case.
We decided that I would take the new iMac back home and if it failed even once more that they would indeed replace it until I had a working model regardless of how long I have it.
I have now installed a fresh copy of Leopard, and it has yet to freeze as I go through the setup screens. I will update if any problems arise.
Hope this helps.

Here's an update.
I haven't had one freeze yet.
Unfortunately, I wish I had seen this at the store...
I didn't think to check, but on a black background you can clearly see an obvious white light bleeding in on the edge of the screen in the lower right portion of the display.
Backlight bleeding is a problem with a lot of iMac's... I had yet to have it happen to me, but it looks like my iMac (new again) replacement is going back to the Apple Store tomorrow for another replacement.
This is getting real old. Besides, like all Mac people, we care about the resell value of the machine. There is no way to get your money out of your iMac, when you have to disclose that it has a bright white backlight bleeding spot on the display when you watch a DVD or when the screensaver comes on.
Spending a few thousand dollars on a new Mac shouldn't be like playing the lottery. Hoping you get a good machine, or maybe you get a freezing one or a bad display.
So now it is adding up.
5 hours on the phone with AppleCare
11 days without the iMac while being repaired
2 hours of standing in the Apple Store
4 hours of driving back and forth to the Apple Store
... and 2 more hours of driving tomorrow, with another 1 hour of waiting.
And all of this, while hoping to get one that works and is worth $2300.00...

Quad core MacbookPro Airtunes lag

I recently purchased a new MacbookPro (2.3 GHz quad core) and whenever I try to use Airtunes in conjunction with the speakers on the MBP as well, the MBP has a slight, yet annoying lag. This did not, and does not happen with my old MBP (2.6 GHz dual core). Anyone else have this issue and any suggestions on going about fixing it? Both MBPs are running 10.6.8 and I've tried Airfoil but the same problem occurs.
Thanks!

Hi Todd,
You may want to contact AppleCare; 90 days free phone support.

Finder's Spotlight Search

What happened with my Spotlight's Search Criteria? It contains nothing.
!http://www.gammarus.pochta.ru/1/screen_094511.jpg!

Hello,
I just want to add: I faced exactly the same problem (limited to my Home-account, not present in another untouched admin-account for debugging purposes) – Unforunately I cannot offer advice since it just miracously went away…
Here is what I did: I contacted AppleCare (90 days of AppleCare after buying Leopard!) and they were very helpful.
• removed Spotlight-preferences
• rebuilt Spotlight Index (took hours)
• removed EVERY third-party software tweaking the system in any way (I have many like LaunchBar, DefaultFolderX, GoogleNotfiers, TagBot, SlimBattery, Plugsuite, InPutmanagers etc.) Check ActivityMonitor for "My processes"!
When all this didn't help they send me to the NEXT-Level Support (very nice guy too). Hinted at the ultimate solution (Archive&Install) but didn't want to get into this at the start (neither did I ).
We went over all the previous actions (found something related to HIToolbox in the logs as well – this was tracked to DeveloperTools installed, so removed this too).
Still no dice.
He then send me a software tool which took a snapshot of logs, processes etc. running to give to their debugging-engineers.
Over the weekend – without me doing anything I can trace to the problem the problem went away, came back once and was gone for good so far. Unfortunately overworked Apple-Engineers will not look at my data any more.
So I suggest: call AppleCare, go through all the ususal stuff they suggest and then ask for second-level support. Maybe THEN they will be able to find sth. It could well be that the use of some thirparty tool changed a preference somewhere on teh UNIX-level which doesn't show up in system-logs or else and is difficult to track down. That you face the same problem is an indication that this is not totally freaky or remote.
Greetings from Germany,
Rolf

IBook G4 won't wake up or restart

System: iBook G4, purchased June 2005, running 10.4.x (whatever the latest update is)
A little backstory:
For the past few days I've had trouble waking up my iBook. When it didn't wake up, I just restarted. I also noticed that the charging light wasn't always accurate (it would go back and forth and sometimes be green when it should be orange and vice versa).
Today it wouldn't wake up and hasn't worked since. I've tried my previous method of just restarting to no avail. Other things I've tried:
- forced shutdown and restart.
- taking out the battery and tried running off the power cord.
- taking out the battery, waiting, putting it back in, and restarting.
- resetting the RAM.
- removing the RAM and Airport card and restarting.
- replacing the RAM and Airport card and restarting.
When I try to restart now there is a slight whirring and sometimes a flicker on the screen, but then it goes silent and dark.
The battery is not in the recall batch, and I haven't had any problems with it since buying it last summer.
The Apple Help page suggests going to an Apple Store, but there are none near me (I'm in Switzerland). The Help page suggests a few repair places nearby that are not Apple Stores, but I don't know if my AppleCare (672 days remaining) works overseas in non-Apple shops.
If anyone has any information relating to my boot problem or my servicing problem, I'd be most grateful.

aeppig, Welcome to the discussion area!
Have you tried resetting the PMU?

PB suddenly shuts down accompanied by a 'whining' sound

I know there are lots of similar threads but none seemed to be quite like this.
I have a 15" PB (1.5Ghz) bought in Feb 2005 and not under AppleCare
2 days ago the PB was on the couch next to me with the lid open and it emitted a whining noise (with descending pitch like something dying) and the screen was black. It would not respond to KB or mouse or brief use of the power button so I pulled the battery and reinserted it. There were 3 or 4 battery lights showing. It booted fine but I stopped work to do a full backup.
This morning exactly the same happened while I was using the machine, same noise, same sudden 'death'. The keyboard lights were on and the battery had plenty of charge, if I pressed the power button for 5 seconds then the machine shut off and again rebooted normally.
The battery is new having been replaced under recall. In both cases it was early morning and it is possible the KB backlight was on both times.
I have reset the PMU but am worried, is this a known problem?
powerbook g4 15" Mac OS X (10.4.8)

Welcome to Apple Discussions!
Apple has not publicly disclosed anything regarding power supply issues of those particular machines. The support programs on the right hand side of http://www.apple.com/support/ are the only places where such issues are addressed under "Exchanges & Extensions".
If you are having an issue, and the solution is not posted in this thread, please start your own topic if you don't have another solution:
http://discussions.apple.com/forum.jspa?forumID=1034&start=0
First off, you'll get a wider audience who may be able to solve your problem. Secondly, responses to you won't confuse the original poster with solutions that don't apply to them. And thirdly, you'll know for certain whether or not a response applies to you.

Can i buy apple care after i bought my iphone

I know with previous apple care I could buy it anywhere up to a year after I got my iphone. Is this still vaild with apple care/ apple care plus?
Thanks

Standard AppleCare = 1 year if you can find it.
AppleCare + = 30 days and an in-store evaluation to check for damage.

Applecare+ ... decision day

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