AppleCare Protection Plan - Proof of Purchase

I bought an AppleCare Protection Plan for my iPhone 4 that was bought first week of Jan 2011. When I tried to register the plan it asked me to send in proof of purchase. Why? When I bought it at the AT&T store they didn't mention any proof of purchase requirements.

It's a safety for Apple that you have officially purchased a Apple Care Protection Plan and don't get a "hacked" code somewhere from eBay.

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How do I register my AppleCare Protection Plan the was purchased separately

Need guidance.

Hi, go to the Apple site, then Support, lower down on the right side ->Register AppleCare...L

When registering for AppleCare Protection plan, they ask for proof of purchase... I threw away the receipt... What do I do?

When registering for the AppleCare Protection plan, a section pops up requiring me to submit a proof of purchase... I threw away my receipt ): How can I register my laptop?

Call Apple Care at 1800 SOS APPLE, usually something can be done with the serial number.

Apple ask me a proof of purchase of my macbook for activate my AppleCare Protect Plan, but even if it's a JPEG lower than 5 mo, it told me that it's not «good» and I can't send them my proof... so I can't activate my AppleCare protec Plan. What can I do?

Apple ask me a proof of purchase of my macbook for activate my AppleCare Protection Plan, but even if it's a JPEG lower than 5 mo, it told me that it's not «good» (in french: le format de ce fichier n’est pas valide.) and I can't send them my proof... so I can't activate my AppleCare protec Plan. What can I do?

Call the Apple support line, ask for AppleCare Plan Administration, and get a fax number and fax a copy of the receipt to them.
Regards.

HT4993 Lost receipt for Applecare Protection Plan for my iPhone 5 - purchased phone and plan at a Sprint store. How can I find my receipt so that I can register my plan? My lock button is broken now, and I need to use my plan.

I purchased my iPhone 5 and the Applecare Protection Plan a little over a year ago at my Sprint store. I was not informed that I needed to register my Applecare Plan, so I didn't. Now, my lock button on my iPhone is broken and I want to get it fixed or receive a new phone. PeachMac told me they would give me a new phone which would be covered under my Applecare Plan. I logged into Apple to make sure I still had time on my plan, but it doesn't even recognize that I purchased one and I no longer have the receipt for the plan, let alone the phone. How can I register my plan without the receipt? I'm feeling kinda of ripped off by Apple. Shouldn't they keep a record of who purchases these plans?
Any help or suggestions would be appreciated. Thanks.

Did you register the AppleCare+ plan at the time of purchase? If you didn't, even if you had the receipt, it's too late. It must be purchased and activated within 30 days of the initial purchase of the phone (it's usually done at the time of purchase). If Sprint didn't activate it at the time of sale, you can blame them. Apple doesn't control them.

Am I able to purchase an extension to my AppleCare Protection Plan?

My one year AppleCare Protection Plan is about to expire. Am I able to purchase an extension onf this support?

No. You get 1 year from purchase, then one additional year with apple care for a total of two years.

Eligible for AppleCare Protection Plan but can't purchase it?

I have an iPhone 5c that according to both the Apple warranty checker https://selfsolve.apple.com/agreementWarrantyDynamic.do
and Apple Store Genius (at Lenox Square Mall in Buckhead Georgia, on 9/27/2014) is eligible for AppleCare Protection Plan (extensible before 10/4/2014). I was asked to call Apple to purchase the extension. However, when I called, AppleCare Senior Advisor Jeffrey told me that Apple has discontinued selling the standard AppleCare plan, and he was not able to add it to my phone.
Anyone else is having the same issue? Any other way to add the AppleCare protection plan?
I was dumbfounded. I bought a phone with the understanding that I could extend the warranty within a year, and Apple just went and changed it without any provision to grandfather the existing customers? I can tell you that my 5c's value just went down. So is my opinion of Apple - where is the commitment to their existing customers?
I really hope this message finds the right person who is in a position to help me and others in similar situations. This is my second time posting this question today - the first post disappeared, which was not confidence inspiring either.

Hi panman,
I think that there was some confusion that occurred on your call. You asked for AppleCare, but only AppleCare + is available for iPhones. Maybe that is what the person you spoke to meant (not sure....)
I purchased AppleCare + for my iPhone 5s after I had purchased it, and went to the chat to get the info on how to purchase it.
You are correct, you need to talk with an Apple person to actually purchase it after the fact. Go to this link and try again - and just let them know you want to purchase Apple Care Plus:
http://www.apple.com/support/products/iphone.html
(number at the bottom of the page).
Cheers,
GB

AppleCare Protection Plan purchase query

Hi,
I have purchased a new 15" retina display Macbook Pro from United States. Can I buy an "AppleCare Protection Plan" from India and register it from India itself.
I will be using my Macbook pro in India.
Regards,
Jonnan

We can't say why Apple may offer Applecare in any particular country. Unfortunately, Chile is not one of the countries in which they offer it.
http://www.apple.com/legal/sales-support/applecare/countrylist.html

I've purchased the AppleCare Protection Plan which expires in August. I need step by step instructions on how to extend it.

I've purchased the AppleCare Protection Plan which expires in August. I need step by step instructions on how to extend it.

laundry bleach wrote:
Do note that the Safeware Insurance is NOT AppleCare, though it may be worthwhile in its own way. If you call Apple and tell them you purchased it, they will not be able to help you.
Best of luck.
Nor did I imply that it did.
Of course they won't if their coverage has expired as the op will in August!

If I buy AppleCare Protection Plan in Japan or Canada,can I use it in China?

I want my sister to buy a mac with AppleCare Protection Plan for me in Canada.And I'm living in China.Can I use AppleCare Protection Plan in China?Thanks!

Welcome to the Apple Support Communities
See > http://www.apple.com/support/products/faqs.html AppleCare for Macs and iPods provide global repair coverage, so you can get the Mac repaired at any Apple Retail Store of the country you want, so you can purchase AppleCare in Canada and get the computer repaired in China without any problem

AppleCare Protection Plan for iPhone

The Protection Plan costs $69.00 for a second year of coverage and I do not know if I should buy it. I have heard that the battery in the iPhone needs to be replaced yearly, is this true? I have heard that to replace a battery, it will cost around $85 and if this is true, isn't it better to get the AppleCare package for $69?
Thanks

Ansuz82,
The iPhone batteries page says designed to retain 80% at this link in the right hand side bar:
http://www.apple.com/batteries/iphone.html
The quote from that page is:
A properly maintained iPhone battery is designed to retain up to 80% of its original capacity at 400 full charge and discharge cycles. You may choose to replace your battery when it no longer holds sufficient charge to meet your needs.
The page you link to says it will be replaced by Apple if it drops to below 50% capacity while covered. The actual quote is:
Your one-year warranty includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare Protection Plan for iPhone. During the plan’s coverage period, Apple will replace the battery if it drops below 50% of its original capacity. If it is out of warranty, Apple offers a battery replacement for $79, plus $6.95 shipping, subject to local tax. Apple disposes of your battery in an environmentally friendly manner.
In other word it should retain 80% of its capacity at least after 400 full charge cycles. If your battery should drop below 50% capacity while covered by warranty or AppleCare Protection Plan, it will be replaced by Apple. There isn't a way to read the number of cycles off the battery that I am aware of.
Hope this helps,
Nathan C.

No registration card for AppleCare Protection Plan

I purchased my Apple TV about a month ago and I just now opened up the protection plan for it and noticed that there's no registration card for it. Did I just get a bad copy or is there somewhere that I'm not looking? For example, I notice that there's a white label on the bottom of the box that has some numbers with the words "Auto Enroll" next to them. Will these work or is my suspicion that I got a bad copy a reality?

Dave Sawyer wrote:
I notice that there's a white label on the bottom of the box that has some numbers with the words "Auto Enroll" next to them.
That would seem to indicate that your AppleCare was set up automatically and no further action on your part is necessary. Auto-enroll is usual when purchasing AppleCare at the same time you purchase your product. You should be able to check the status by going to this web page:
https://selfsolve.apple.com/GetWarranty.do
and entering in the appropriate information. You'll then see the expiration of coverage for the unit. If it's more than one year from date of purchase of your Apple TV, you're good to go. You can also call AppleCare via the number that should be on the package.
Message was edited by: Dave Sawyer
After checking the web page that you provided and entering the information required, I got this message:
"Our records indicate that your product is covered for service and telephone support under the AppleCare Protection Plan which is estimated to expire on August 17, 2010."
It seems that I was automatically covered with the AppleCare from day one as I bought both the Apple TV and AppleCare at the same time at an Apple Store. Thanks Dave and to all of those who answered my question!

I cannot register my mac book pro applecare protection plan

Originally, I tried several times to purchase the applecare protection plan for my Mac Book Pro online but was presented with errors each time. I called support and they suggested I purchase the plan at an Apple Store. Today I did that and now have tried to "register" the plan but after putting in the registration number and my serial number the website refuses to complete the transaction. Their is no zero vs. oh issue in either of these numbers.

I have an iPhone 4s that is still covered under the AppleCare Protection Plan. I have a pretty significant crack across the screen and wanted to know if I have to pay any additional fees to replace the screen or replace the entire phone.

I have an iPhone 4s that is still covered under the AppleCare Protection Plan. I have a pretty significant crack across the screen and wanted to know if I have to pay any additional fees to replace the screen or replace the entire phone.
I was hesitant to purchase this protection plan at first about $70, but the customer service agent reassured me that there were no deductables and thats why I bought into it. But now that I look around on the support site, I see that it says that there are up to two incidents covered for a service fee of $49. Did I really get duped?

If the issue is a manufacturing defect, there is no cost to have the device replaced.
If the issue is a result of user damage (like a cracked screen) and you have AppleCare+ Apple will replace the device for the minimal fee of $49. They will do this up to two times during the timeframe of the protection plan.
If the issue is the result of user damage and you do not have AppleCare+ then the Out of Warranty replacement cost is $199 for the 4S.
No, you were not duped, you were simply not completely informed. Whether that was a result of them not sharing all the information or you only hearing what you wanted, no one here knows.

Lost Applecare protection plan?

Hey guys,
Almost a year ago, my brother bought my Macbook Pro, and picked up an AppleCare Protection Plan a few days later. I apparently lost the documentation before I was able to register, and just now my MacBook Pro is starting to act up.
1) First of all, is it even possible to purchase AppleCare without giving my Serial Number or anything else that ties it to my computer?
2) Am I basically screwed out of my AppleCare since it was bought separately at a date I'm not sure about, never registered, and I can't find the documentation?
This is really important to me, and my warranty ends the end of the 5th, so any help at all would be appreciated.
Thanks,
- Keith

Nope it's not registered, which is what I thought. But is it really possible to buy AppleCare without giving any identifiable information as to what it protects?
An AppleCare Protection Plan for a MacBook (or iPod or iPhone or Mac Pro tower or display) is a stand alone product. It is sold in many places just like any box of software. It's up to you to open the box and enroll the product using the serial number. When you purchase an APP you do not need to provide a serial number. The purchase is not the transaction that enrolls the plan for your product. If you never used the enrollment number in your box to apply to the serial number of your product over the phone (or online or by mailing in the enrollment card), then your product can't be covered.
If you buy your computer at an Apple retail store and purchase an APP at the same time then they will ask you for your contact information when you pay and they can enroll it for you right then and there. But, if the product and the APP are purchased separately, they're not tied together until you go through the enrollment step.
If you have a receipt for the Mac and a receipt for the purchase of the AppleCare Protection Plan, you can call AppleCare Support (in the US at 1-800-APL-CARE), there will be an option to talk to someone about AppleCare itself rather than "technical support". A person there can probably contact an AppleCare specialist you can fax your receipts and the enrollment number and they MAY be able to enroll your computer. If you don't have both receipts and the enrollment number, they won't be able to help you.
If you really don't have the original AppleCare Protection Plan information, I'd suggest you buy a second copy and enroll it with the new number. If you find your original plan's information later, you can resell it to someone else who can use the enrollment number to apply to their Mac's serial number.
-Doug

AppleCare Protection Plan - Proof of Purchase

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