Apps no longer found on App Store - despite long been "Ready for Sale"
As discovered yesterday, all our paid apps have been "lost" from the iOS App Store.
An alert saying:
"Your request could not be completed. The item you've requested is not currently available in the US store."
...appears instead.
Nowhere are they to be found, either by navigating directly to their urls in a browser, or by searching via iTunes on computer, iPhone or iPad.
Not even when clicking the link from within:
[ my developers account > iTunes Connect > Manage your account > [particular app] > View in app store ]
...will they appear, despite them being marked as "Ready for Sale".
This has been confirmed for the Swedish and US app stores so far, on different computers/locations.
All these apps were approved between mid 2009 and mid 2010, and all have long had (and still have) the status "Ready for Sale" and are distributed worldwide.
At the same time, only our FREE-apps are still to be found on the App Store.
I've submitted a report to their support, but receiving a reply could take a while and in the meantime I'm loosing income.
Does anybody know what's going on?
Is this happening for others, or is it just our apps? Has this happened to others before?
Thanks.
Yes, apparently all of a sudden my previously active iOS-contract has been placed under "Request Contracts" instead of in "Contracts In Effect".
When there's a change in contracts you'll always get a notification from Apple is my experience, but now nothing.
My iAD and Free-contracts are still in effect, though.
Could it be connection with having just paid the Mac OS X-developer fee? I strictly remember having ADDED this to my existing account, not creating a new one.
So should I request a new contract, with all the hassle of having to send them the w8ben-form etc (taking forever)? Or is it a shorter process since I've been a registered developer for more than 2 years?
Eh, I'll go ahead and click the "Request"-button for the iOS contract. If you have any more input I'll gladly hear it.
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