Are prepaid Verizon wireless customers treated like garbage?

Good morning- recently I decided to switch my cell service back to Verizon after being with Straight talk for several years. Keep in mind that I used to have Verizon as my cell carrier but switched, since even with light usage, my bills were $80-90 a month. So I figure I will go prepaid and save some money. Apparently, that seems like a BIG mistake. I wanted to port my old # and put in the request at least 5 days ago... supposed to take 4-24 hours... still waiting after FIVE days!!! To make matters worse, I cannot make or receive calls on my new and old cell phones. I've tried calling but the issue has still not being resolved. WHY AM I PAYING FOR A NONEXISTENT SERVICE??? Note there are two customer service numbers, one general number and one for prepaid... yeah, this is looking like a fantastic relationship already

Tell a CSR at VZW the next time you talk to one and it sounds as though you will be talking with at least one more maybe more, that you have not had any/0 service for how many ever days you have not had service and they should prorate your next statement with that. I know when we have service interruptions where I live and we do have service interruptions here in rural New Mexico often because there is not redundancy to our any kind of service in this community. They keep saying they are getting it but it is the same story every time there is a service outage we get prorated for the outage. I will say that you may want to try turning your phone off again and taking the battery out and give it about 5 minutes put the battery back in and turn it on again. If that don't get any changes I would go to a VZW corporate store and have a talk with them about the lack of service.

Similar Messages

Technicians Not Showing Up For Appointments!!! Being Treated Like Garbage By Verizon

We have never been treated like garbage by a company in the way that Verizon has treated us like garbage over the past 2 weeks. We moved and scheduled an appointment for a technician to set up the the phone line. I won't even talk about the nonsense and number of calls it took to get Verizon to recognize our building address. We were actually told that we should find another provider because they don't service our address. That was of course wrong - the Verizon reps just didn't know what they were talking about. Anyway, appointment scheduled for 2/1/2013. A week and a half later and we've gone through 5 appointments. The first 3 - no technician ever showed up. No call, no explanation, nothing, barely an apology when we called Verizon. On the day of the 4th appointment, we got a supervisor to call dispatch during the day and our technician arrived. Of course, though, he arrived unprepared and couldn't finish the work. Swore he would be back the next day, asks for our availability and everything. Next day - no show. We called Verizon midday and were told that the appointment is there and we should expect somebody by 5 (you know, the Verizon "party line"), completely ignoring the fact that we'd been told that a number of times already. Nobody ever came. We weren't given another appointment for 4 days. So, the last failed appointment was 2/7/2013 and our new appointment is today, 2/13/2013. Mind you, this line is tagged as having medical needs because my father has heart/liver/kidney disease and my mother and I need to be able to reach him during the day. Between all the calls we've made, we've probably spend over 20 hours on hold now, we've been told numerous times that we'd get a call back (we never do) and we've had people's time wasted by having them wait at the house for a technician. At one point we even had a supervisor give us his name/ID number so we could call him back. We confirmed it 3 times with him. When we called back we were told that they couldn't find anybody with that ID/name - he either lied or that rep did. My mother even broke down in tears after the last missed appointment - she's stressed because she can't reach my father from work during the day now and she just can't take this anymore. After another hour of hold times, a supervisor just allowed me to talk to dispatch directly and they swear a technician will be there today around 2pm-3pm.
I just can't believe that I'm being treated like such crap by Verizon. Of course, they run a monopoly so I can't even switch to another landline provider.

Well here it is 9:00 PM and the Verizon tech has not shown up to upgrade out DVR box! How can a company treat customers with such disrespect and still be in business? This is the not the first time (or I'm sure not the last) that this has happened. You are given a window of time and maybe if you are lucky someone will actually appear. This practice needs to stop. There must be some protection for the consumer. I am going to contact the Attorney General's office in the AM and report Verizon. Does Verizon really thing that the customer is ignorant and will continue to put up with this nonsense?
I would say that there is > than a 50% chance that the tech will not show up at the appropriate time frame.
If we ran a company and did this we would number one have no customers and two, would be out of business. What gives Verizon the right to behave in such an unprofessional way?
I contacted Verizon via chat and chatted with a rep. They said that the tech was still out on a previous call and would still arrive for service tonight. I reiterated that it was 8:51 PM, then they said the tech would not arrive tonight but first thing in AM.
I am so frustrated with this company. We as the customer need to have protection from companies like this that do not show respect or threat their customers with dignity!
if any other customer has any ideas on how we proceed with this please reply to this response.
Am currently looking into other cable providers in my town or Dish/Direct TV option.
I truly hope that Verizon reads our messages and starts treating us, with the respect and dignity we all deserve. They need to realize we pay their bills and keep their company afloat by being subscribers. Verizon is not the boss of us!!!!!!!!

Verizon Wireless Outages in the DFW area following Electrical Storm

Verizon Wireless, the so-called "Big Red" cellular provider, seems to be picking up its own red phone lately.
Verizon Wireless customers around the DFW area are reporting widespread outages of the company's newer, faster 4G wireless service, as well as spotty performance of the older 3G service.
Complaints about both the 3G and 4G networks flooded in Thursday from all over the DFW Metroplex according to the store employee at the local Verizon store.
“I sat up at the Verizon store this morning before the store opened @ 9:35am with no on in the parking lot and by 10:00am the entire parking lot was full with angry Verizon Wireless customers.” All were saying they haven’t had service since they woke up this morning. It was a scene of when a store has a big sale or major event…
“I noticed the outages started around 9:00-9:30pm last night, 5/30/2012.” – kd5yov
Instead of staying around to see what’s going on, I left and figured out that I would come back on in a day or so... Can’t fix it if its broken and right now Verizon is stuck with its tail between their legs!

You are not the only one Neo. I consistantly get slow 4g LTE speeds in the DFW metroplex. Over the last month I've run several speed tests and come back with less than 2Mbps download. During the 12 o'clock lunch hour I have to switch to 3G just to get any data at all. I thought it might be my phone (Samsung Galaxy Nexus) so I did a factory reset a while back which didn't help anything. Then I spoke with support on the phone who suggested I get a new SIM card at the local store. I did that, and it helped some. My speeds went up by changing the SIM card from less than 1Mbps to the less than 2Mbps I'm now recording. What I found interesting was that the rep at the store said that it would probably only get faster during non-peak hours. The reason speeds are so low on 4G LTE is because there are too many people using it for the infrastructure that is currently in place. That statement along with my continued dissatisfaction with the speeds I'm getting are making the competition look good. For any good it will do, I am mostly in zip codes 75248 and 75001.

Verizon Wireless iPhone 4 FAQ

Frequently Asked Questions:
Two models available:
Apple® - iPhone® 4 16GB Mobile Phone (Verizon Wireless) - Black
Apple® - iPhone® 4 32GB Mobile Phone (Verizon Wireless) - Black
When was the Verizon Wireless iPhone 4 made available at Best Buy®?
Thursday, February 10th, 2011.
What is the pricing for the Verizon Wireless iPhone 4 at Best Buy®?
$199 for the 16GB model and $299 for the 32GB model. A two-year agreement is required with a new activation or qualified upgrade.
Full retail price is $699.99 for the 16GB model and $799.99 for the 32GB model.
Verizon is not offering an early upgrade promotion.
Was there a pre-order available for the Verizon Wireless iPhone 4 at Best Buy®?
No. Units were sold on a first come, first served basis. No reservations were accepted.
What plans are available with the Verizon Wireless iPhone 4?
Standard Verizon Wireless plans. All iPhone 4 subscribers on Verizon Wireless will be required to subscribe to a $29.99 monthly unlimited data plan.
Is the Verizon Wireless iPhone 4 available for ordering on BestBuy.com?
In store pickup orders are accepted on BestBuy.com.
How do I know if I qualify for the discounted pricing if I am an existing customer wanting to upgrade?
Existing Verizon Wireless customers may check their eligibility here: http://www.bestbuymobile.com/upgradechecker
If I have existing iOS software applications from an iPhone or iPad, can I sync them with the Verizon Wireless iPhone 4?
Yes, you may use iTunes to sync as normal.
Can I use my existing iPhone from AT&T on a Verizon Wireless account?
No, the two phone versions use different cellular technology to communicate with the network.
Can I keep my phone number from another wireless network?
Yes, check the number portability here: http://bbym.us/VZWPort
Accessories:
There are subtle differences in the design of the Verizon Wireless iPhone 4 due to an antenna redesign. Therefore, existing iPhone 4 accessories may not fit the new design. Accessories available for the iPhone 4 in our stores will be labeled accordingly. Please see a Best Buy Mobile associate for details.
Will my existing power and data cables for the iPhone 4 remain the same?
Yes, this has not changed.
Will my existing screen protector or screen protectors made for the AT&T iPhone 4 work with the Verizon Wireless version?
Yes, the screen dimensions have not changed.
Will my existing case or cases made for the AT&T iPhone 4 work with the Verizon Wireless version?
It might attach but will not be an exact fit. We will have cases available for the Verizon Wireless iPhone 4.
New accessories that will fit all versions of iPhone 4:
2023379
Griffin Technology - Elan Form Shell for
Apple iPhone 4 (Verizon Wireless) - Graphite
1974688
Rocketfish™ Mobile - Soft Gel Case for
Apple® iPhone® 4 (Verizon Wireless) - Black
Existing accessories that will fit all versions of iPhone 4:
1288863
iFrogz - Luxe Case and Ozone Earbud
Headphones for Apple® iPhone® 4 - Red/Black
1288845
iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
Red/Black
1039355
iFrogz - Case For Apple iPhone 4 - Red/Black
1040147
iFrogz - Case For Apple iPhone 4 - Blue/Black
1288854
iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
Pink/Silver
1258523
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Slate
1258587
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Mulberry
1258541
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Azure
1258514
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Lime
1155475
Incase - Slider Case for Apple® iPhone® 4 -
Black
1155439
Incase - Slider Case for Apple® iPhone® 4 - White
1155615
Incase - Slider Case for Apple® iPhone® 4 - Gunmetal
1155679
Incase - Slider Case for Apple® iPhone® 4 - Dark Mauve
1155402
Incase - Slider Case for Apple® iPhone® 4 - Grape
1155457
Incase - Slider Case for Apple® iPhone® 4 - Ink
1155466
Incase - Slider Case for Apple® iPhone® 4 - Blueberry
For all cases that fit the Verizon iPhone 4, click here.
Apple, the Apple logo, iPhone, and Multi-Touch are trademarks of
Apple Inc. TM & © 2010 Apple Inc. All rights reserved. BEST BUY, the
BEST BUY logo, the tag design plus the BEST BUY MOBILE logo are
trademarks of Best Buy Enterprise Service, Inc. TM and © 2010 Apple Inc.
All rights reserved.
The iPhone 4 on Verizon Wireless retails for $199 for 16GB model and $299 for the 32GB model with a new or qualified upgrade with two-year agreement.
Jacob|Web Planner | Best Buy® Corporate

I am not a techy, but I am usually able to describe to the support people the exact conditions under which errors occur. Why this issue that we are both having, as common as it is (do a search and you will see it everywhere), is not common knowledge is beyond me.
To review my situation: If I was hooked to a Wi-Fi connection, I had no problem receiving or sending emails from my Time Warner account. Once I disabled the Wi-Fi switch on iPhone (as if I were out of range, traveling) and tried to send a message with my TW email account, I got the error message that it "could not identify" the server and then the email would go to my outbox.
I think I have found the answer after about an hour on the phone: a call to Time Warner who eventually urged me to call Verizon about outgoing server settings, a call to Verizon who told me that the problem was with TW and their settings, a call again to Time Warner, and finally I received a call from Verizon tech support to make sure I got my answer from Time Warner! The short answer is: Time Warner has an issue/limitation (Perhaps with the 3G network?)
*The second call to TW revealed what Verizon support suspected....YOU NEED TO BE ON A WI-FI TO SEND EMAILS VIA TW. No problem ever receiving--just sending.* I hope this sheds some more light on your situation. Not a major deal for me, (I'll probably use a gmail account), but it is good to know WHY something does not work. All parties were helpful and patient at least.

Verizon Wireless lack of respect for customer base!

I have never, ever in my life as a customer of Verizon Wireless been treated with such distain as yesterday! From multiple CSR's to a Manager who flat out told me his hands were tied in his position. From the lack of respect to lack of responsibility! Being a 5 year customer who's $190.00 a month for my own personal line, to be led around blind is disheartening. I am eligible for an upgrade in about 6.5 months. Recently dealing with iOS problems and a rising cell bill made me want to look into the upgrades and what the best options for me be it with Verizon or elsewhere. Wanted insight regarding the Edge program and do some comparing. Too say the least, I did NOT get any of those answers. Even after being escalated to a manager, a day later, I am uninformed and surprised regarding Verizon's lack of respect for their customer base! This morning I tried locating some contacts for upper management for Verizon and haven't been very successful! Does anyone have any contact info to voice my lack of concern within the company before allowing their customer service reps and entry level management to let their core base of customers walk? I would be appreciative!
-RWJ

RSWJ4681,
We do not want to see you go. I can assure you that we truly respect you and value you. What exactly were you looking for information regarding we your reached out to out customer service team? What did the Supervisor advise you that their hands were tied on? Please provide additional details.
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I was decieved by Verizon Wireless and I may have to tell the world!

I too was decieved by Verizon Wireless and have had to pay for a phone we never intended to use for a year now. All they said was, did I agree to the legal mumbo jumbo, which of course I had to or I wouln't have been able to finish the contraction I thought I was signing up for. I've complianed about this every time I've spoken to verizon wireless since then for a year, but they don't care. All they care about is, are they getting more money from me. Well, yes they are, but I am a very unhappy customer and they will soon see how unhappy I actually am. I'm a jounalist and a publisher. And I'm going to take aim at them with the written word if they do not come to their senses and understand that a happy customer is more important than taking money from a customer based on a mis-understanding. Are they legally ok with this? Yes. Are they right about this? N. O. spells no!
If they check the history of the phone in question, which I have brought up with them numerous times, they will see that we indeed have not used it for almost a year now. THEY ARE WRONG IN DOING THIS TO ME AND MY FAMILY. THEY ARE STEALING. ARE THEY LEGALLY COVERED? YES. ARE THEY RIGHT. NO!!!!!
VERIZON WIRELESS. DO THE RIGHT THING AND MAKE GOOD WITH ME.
I am a publisher and I have a blog that has a thousand
unique visitors per week. I've put together a paper that has 145 complaints
that Verizon wireless customers have given me permission to put in the paper as
examples of problems with this company.
I am giving Verizon wireless a chance to make things right
with me before I post the work on my blog. I will also give Verizon wireless a
chance to make good with me on my issue before I publish the work on Amazon's
Kindle and B&N's Nook for customers throughout the world to have FREE
access to download.
VERIZON, DO THE RIGHT THING AND MAKE GOOD WITH ME!!! TIME IS
RUNNING OUT!
You have my information, call me and we can straighten this out.
Please! Pretty Please with sugar on top!!
As for anyone who thinks I'm trying to wriggle out of making a mistake. You are wrong and are commiting libel, since you don't have the facts. THIS IS BETWEEN VERIZON WIRELESS AND ME!
>Add'l info from another new post by the poster has been added to their original post and their latest posts have been deleted. In addition editing occurred to comply with the VZW ToS<
Message was edited by: Verizon Moderator

commonsense101 wrote:
you added a line of service because you cant afford to buy a phone.. and then expect verizon to forgive the contact
is that what i'm understanding here?
That is exactly how I take it, but it seems some important info is missing.

HT201436 how to send a direct voicemail to an IPHONE from a Galaxy S III on Verizon wireless?

I can not send a direct voicemail using Promt 2 to send a message from my Galaxy SIII to an Iphone 5 or 4. Is there something I can do with my phone or should the iphone recepient do something with their phone so that direct voicemail can be achieved?
Both phones are on Verizon wireless. I tried to research this online. There is no information available at all! I called Verzon Wireless support, they did not know why. CAN ANY ONE HELP ME figure this out?
Thanks in advance for any help.
Alex

Try calling into your voice ail instead of using the Visual Voicemail. You can call in by dialing *86. Then you'll need to listen to the prompts. It used to be possible to send messages to other VZW users that way but I haven't done it in forever.

New York Customers - Do not go to the Verizon Wireless on 57th and 6th Avenue in Manhattan!!

Hi, everyone. I am a Verizon Wireless subscriber for years now and am extremely knowledgeable in terms of Wireless Technology, CDMA/GSM networks, ESN numbers, etc. Basically, everything that a Verizon Wireless employee should know. In any case, I did not know where to complain about a specific VZW store, so I decided to do it here and hopefully help some people avoid problems at this store if they are in the area. I have been to the 57th Street and 6th Avenue store on several occassions, whether it was for an upgrade, inquiries, swapping phones with a friend, tech support, or just browsing. Whenever I enter the store, there is usually an employee there to "greet" you; although their greet is nothing more than "Can I help you?" with a less than enthusiastic tone. I will give below just a few examples of why I hate this store:
1) I went there a few weeks ago because I had a upgrade on 1 of my 5 Family Plan lines. So, I walked in and was taken over to a computer by the Manager. He asked me what kind of phone was I looking for. I told him that I wanted the iPhone 4. He told me, "Well you know that the iPhone 4s is coming out soon, right?" I said, yes I knew that but for now i wanted the iPhone 4. I asked him about the return policy on the phone (which I already knew thoroughly), but just to make sure, and he explained that a customer has 14 days to either return or exchange the phone without penalty, aside from paying the $30-something restocking fee. So I said, ok, great I will take the iPhone 4, and if for some reason I choose to exchange it for the iPhone 4s within those 14 days I will do it. Then he tells me, "well, no, in fact, we don't want you to do that. That's why I am asking you now. If you return it or exchange it, that's money that comes out of my paycheck." I couldn't believe he said that. For one, I don't understand how exchanging comes out of his paycheck, perhaps returning it, but either way, that's not my issue. Verizon Wireless has created a return policy for a reason and I should be able to do whatever I want without comment from a snotty employee regardless, as long as I am within the polcy's limit. To sum that up, I basically made it seem that I wasn't going to change it and that I just wanted the iPhone 4.
2) In regards to the above story, I eventually ended up returning the device, all while avoiding this nasty manager I dealt with, and picked up a iPhone 4S at another Verizon Wireless Store. This brings me to my next ridiculous story. So, one of my other lines had an iPhone 4, which I then upgraded to an iPhone 4s. Now, I had an extra iPhone 4 so I decided to sell it online. I finally found someone who was interested in purchasing from me, and asked to meet me at my nearest VZW store, which happens to be the one down the block that I spoke of above. He wanted to meet there in order to ensure that the ESN was clean. So, we meet there, walk in, and we are "greeted" and asked what we wanted. He says he would like to check the ESn of the iPhone to make sure that it is clean (not on the lost/stolen list) and can be activated withour a problem. She looks at him as if he had 6 heads and asked again what exactly he wanted. He repeated "I would like to check if the ESN on this phone is clean so it can be activated." She continues to stare at him as if he's crazy then says "Oh, I see, you mean like if its stolen or something?" He said yes and she replied fairly nastily "Oh, well, we don't have that information here, (which is a lie) you gotta call Customer Care on one of these phones." So he says "Uh, ok, thanks." She goes to get the number to VZW Customer Service which, I already know by heart, although I told the guy, just call 611 from one of the handsets. In any case, it ended up being clean (obviously) after speaking with a rep on the phone, and we went on our way.
These might seem like trivial issues, but remember that these are only 2 specific examples. Almost every person in that store has an attitude. Also, the story is fairly busy, so you will more often than not, be spending a fair amount of time there, waiting and waiting, even though there will be 20 employees on the floor, but only 5 working. I have been a VZ Wireless subscrtiber for a long time and have never had a complaint about service or even the telephone Customer Support Center. But when I walk into a store, I feel as if they should be working for "me" and other customers and should at least have basic knowledge of Verizon Wireless policies, phones, plans, etc. And I know, you all may think, well just go to another store, but for me it is conveniently located and I shouldn't "have to" go out of my way just to get basic things done. There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.

bnjr86 wrote: There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.
I wonder if another provider would really be much different? Read some of the other carrier forums - seems to be the same story everywhere.
I'm not disagreeing with you - I've found that I am usually more informed about Verizon policies and procedures than some of the reps in our local store.

How come Verizon Wireless will not give their customers a corporate number, email, or address to send complaints?

I have been with Verizon Wireless for 7 years and I have went through more problems in customer service in the last year then I have in my whole 7 years. Usually if I have a problem they fix it immediately, I tend to call instead of going into a Verizon store because Verizon stores just do not care about their customers. I am beginning to think the same thing about Verizon Wireless customer service.
Problem number 1: Verizon Wireless making changes to my account, aka payment arrangements, without my knowledge or consent. Making my phone shut off because I was 3 days late. Yes THREE DAYS... not months. Then after they turned my phone on because of their error I paid my bill. About a couple weeks later I decide that I want to purchase a new phone and want it billed to my account. They then tell me that no I could not have it billed to my account because my phone was shut off for non-payment. I then explained that it was an error, they then told me that they could not over-ride the system and I would have to wait 6 months to bill to my account. I asked if that meant I could bill to my account even if Iam late a couple days or what. They told me as long as my phone had not shut off because of non-payment I would be able to bill to my account, also that they would write a formal complaint on the person who made a payment arrangement on my account without my consent and they would get back to me. That was in Mar of 2013. I am still waiting for a reply from my complaint.
Problem number 2: In March of 2013 Verizon had an email option on their website where you could email corporate and they will email you back. Since then they have taken it off and will not give their customers email, number, or address where they can reach corporate at.
Problem number 3: Sept of 2013, it has been 6 months. I I then call Verizon to bill to my account a new phone, because I wanted to start a new contract. Well they tell me that because I do not pay on the same day of every month I will not be able to bill to my account and they can not over ride the system. I then tell them that this was not what was told to me in March of this year. The rep tells me that she cant do anything for me except investigate it and get back to me within 4 hours. I say okay and leave my number I wanted to be reached at, I asked if she was sure that she was going to call me back because I have been told in the past by verizon wireless reps that I would receive calls from them and they never bothered to return my call, because basically I was un-important. She stated that she would and she appreciated the business I gave Verizon for the past 7 years. (she was a supervisor by the name of Jeniffer in customer service on the east coast). 5 hours later I still had not received a call so I call back and ask to speak to a supervisor they then tell me that my claim was denied for "unknown" reasons about the call 6 months ago and they were not going to let me bill to my account and they couldnt help me further. I asked for a a corporate number, email, or address and they told me repeatedly that they did not know them and could not give them out if they did know them. That if I had a complaint he could notate it and make sure it was handled. Psssh just like it was handled 6 months ago. I daid thank you but no thanks and ended my call soon thereafter.
It just galls me that Verizon treats their customers who make them money by using their services and phones every year. They do not have any care for the complaints and actions of their workers as well as their customers.
I just want to know it anyone knows they corporate number, email or address??
Or maybe a verizon rep out there (which I pretty much doubt will respond to my question)
If I dont receive an answer soon I believe... no i KNOW I will be taking my $127.33 else where and maybe just maybe I can get better customer service, even if its just a tiny inch better than Verizons.
AT&T here I come.

yesterday i went to verizon with a 8 day old broken phone after 40 mins in line to be helped the sales staff at glenway av in cincinnati turned me around and sent me out the door without solving my problem or returning my less than 14 day old phone. i called corporate at >>removed<< they called the store and made an appointment with the manager to resolve my issue. when i returned to the store i was told i had to wait in line again so i decided to get loud enough for every customer in the store to hear what kind of customer service i was recieving. so then the employee at the door not the manager called the police on me and threw me out of the store so today i am returning my phones and am seeking other service providers but anyhow the corporate number i provided is a good one and the people you reach will solve your problem corporate level is does do a grat job but the customer service level and store level employees i have found to be very unproffessional and extreemly mismanaged.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Verizon Wireless is excited to introduce a New $50 Prepaid Unlimited Talk, Text and Web offer!

The new $50 Unlimited nationwide offer will round out the Verizon Wireless Prepaid portfolio, allowing us to offer a Monthly Unlimited price plan to current and new customers with a new or previously purchased basic prepaid PIB device (Phone-in-the-Box).
Customers can choose from a large selection of incredible basic devices such as:
Samsung Gusto, LG Revere, Pantech Caper, ZTE Salute, LG Accolade, Pantech Jest and the Samsung Intensity II, pending channels eligibility.
Now, more than ever, Verizon Wireless Prepaid customers have more choices in plans and devices on America’s most reliable network!
For more information on the $50 Unlimited Talk, Text and Web prepaid plan, click http://www.verizonwireless.com/b2c/plans/?page=prepaid

Go to Launching Mobile Web from the home screen nad press up on the Directional Key to laucnh your phones brower. The My Verizon screen will appear,9 I know on the Daily plan there is a 99 cdent WEB charge per day0 so it might be free with the monthly plan. Press to select WEB 99 cents. The VZW Today screen will appear and then your phone will be online. This method does not include Data (that part I'm not really sure about, maybe someone on this site with a 50.00 plan can help with that part. Are you using a Basic Phone? This is what it says on the information page.
Per-Minute Rate After Allowance: If you have sufficient balance for your $50 Monthly Access, get unlimited calling, messaging and
Mobile Web for 30 days. If you don’t have the enough funds to cover the monthly access, you will be charged 25¢ per minute, 20¢
per text, 25¢ per picture or video message, and 99¢ per day for Mobile Web.

Does Verizon Wireless really care about its customers?

I tried to purchase online the free Ellipsis tablet on Black Friday with the 2 year agreement. The website directed me through the process and then told me I had to change my current plan. I didn't want to change my plan. So I backed out of the process to think about it. But after talking to some Verizon agents, I find out that I didn't have to change my plan. Their website, in essence, lied to me by telling me I had to change it and directing me to the new plans page. Now, they will not honor the contract I tried to initiate Friday night. I tried talking to customer service about it and every agent I talked to was polite but they said there was nothing they could do. The last one I talked to took my complaint to his supervisor. She was willing to knock an extra $50 dollars off the current $150 sale price but she was not willing to revert back to finish the contract that the website told me I couldn't have without changing my plan.
As a result of that, I have cancelled my hotspot and have no intention of ever buying another phone or accessory from Verizon Wireless. I have been a long term customer and I really didn't want it to come to this.

EvanO,
I appreciate your response but I have talked on the phone with Customer
Support numerous times and neither they or I am willing to budge so
there is no solution that I can see. As I explained to them, they will
lose far more than the cost of the tablet by me leaving, but that
doesn't matter to them. I was informed (after Black Friday, of course)
that I didn't need to change my plan to get the deal on the Ellipsis 7.
But, the website told me I did need to change it. No one I talked to in
Customer support disputed that either. In fact, it was a customer rep
that informed me that I did not need to change plans and should have
been able to get the tablet as a stand alone contract. The website,
however, did not make that clear to me nor available to me. When I
confronted customer support about it, all I get is a bunch of apologies
and 50 dollars off the tablet if I want to buy it. I tried as nicely as
I could to tell them that I wanted the tablet at the Black Friday price
because /I tried to get it on Black Friday/ and the website said I had
to change plans, when in fact I didn't. In my mind, that is false
advertising and worthy of a report to the Better Business Bureau, which
I thought about but decided its not worth the hassle. I tried
explaining this whole situation to customer support three different
times (you are number 4), and they feel it is more important to lose my
business (which is more than the cost of that tablet every month) than
to find a way to complete a contract that I tried to initiate on the
appropriate day.
I have cancelled my hotspot already, two phones that are eligible for
upgrade (but that ain't happening!!), and a third one that will be
contract complete in 3 or four months. When that one is done, I will be
completely closing out my business with Verizon Wireless. VZW isn't the
only game in town. I hate the thought of leaving but I refuse to just
sit back and do nothing.
All of this has shown me how important long time (10+ years) loyalty
pays off and how much we customers really don't matter to VZW.
If you can talk someone into changing their mind, great, let me know. I
am not budging on this, and for all the run around and neglect I have
gotten over the past couple weeks all I have been offered is a truck
load of "I'm sorry this happened!" and $50 dollars off. I believe the
representatives I have been in contact with have been truly apologetic,
but the corporation isn't. And I am not going to bow at its feet. The
ball is in their court. They feel it is more important to lose $300 or
more per month in my bill than to complete the contract I tried to
initiate on Black Friday (for a $250 tablet). So be it. If they want my
business, they know what they can do to keep it.
Thank you for your time.

G/L recon a/c of customers and vendors treated like OI-manged a/c?

Hello ,
Can G/L reconciliation accounts of customers and vendors treated like OI-manged accounts ?
Regards,
Sandeep
Moderator: Not only "can", it should

Hi Sandeep,
As clarified by the members already and apart from that the reconciliation accounts maintained in vendor/customer masters are for to view in the financial statements.
in an year for a quarter if you want to see your total vendors/customer open balances you run the financial statements then you will come to know.
If you want to know individual balances, you have to go to sub ledgers i.e vendor/customer balance reports like FBL1N/FBL5N.
the Recon. GL Accounts are not meant for to view vendor/customer balances. That is to reconcile between gl and subledgers.
So that is the reason in maximum companies for recon gl accounts the open item and line item check boxes wont be selected.
All the vendor/customer accounts are automatically set as open items only. if you run the reports FBL1N/FBL5N you can see the cleared/open item symbol will come automatically.
where as if you take the gl accounts report FBL3n - unless until you select open item check box in master record this symbol wont appear.
And one more thing if you maintain the line item managed for recon gl accounts data will be saved twise in tables i.e 1) vendor tables (BSIK & BSAK) 2) GL Tables (BSIS&BSAS), so in long it will lead to system performance issues.
i hope this will give you some more clarity.
thanks & regards,
shashi kanth.

Can I change the number from an iphone to a no frills LG phone if they are both registered on the verizon wireless site?

I would like to switch the phone number on my daughters iphone to a plain, no frills LG phone. Both are on the verizon wireless web site. Can this be done and can I switch back to the iphone, via the web, anytime?

Yes you can as long as you are signed in acct owner click add/change decide on the iPhone and put in the meid from basic phone found under battery then once it's complete turn off iPhone and dial *228 option 1 from basic phone to activate. Yes reverse can be done anytime

Verizon Wireless are selling the iPad!!!!!!!!!!!!

The iPad and special promotional bundles will be sold exclusively through Verizon Wireless retail stores, telesales, verizonwireless.com/ipad and business-to-business sales representatives. Another great device in an already extensive lineup means even more ways to empower customers to Rule the Air.
The iPad will be available with three bundles - all featuring an iPad Wi-Fi model, a Verizon MiFi 2200 Intelligent Mobile Hotspot and a case designed for both devices. A monthly access plan of up to 1GB of data for just $20 a month will be available for customers who purchase the bundles.

Disco63 wrote:
I'm curious to see how that will affect their data pricing.
Data plans for the iPad are as follows:
$20 for 1 gig
$35 for 3 gigs
$50 for 5 gigs
Wonder how they'll justify charging $10 for 25 MEG for their mobile phones.
Honestly there no justification for the charges for the mobile phones. Since this is only a promotional plan for Verizon Wireless. It would most likely change in the later on in the future.
$20 for 1GB ($20 / 1GB overage), $35 for 3GB ($10 / 1GB overage) or $50 for 5GB ($10 / 1 GB overage)

Good morning. I've read in some blogs and forums that the verizon wireless works in Europe but my question is if it works with portugueses cards (like vodafone sim)?

Good morning (at least here in Portugal)
My question is that I want to buy the new Iphone 5C, but I want to use it here in Portugal. I was in the store menu looking for it and it appears that I have to stay with a network for two years, if not the price will increase significantly. I want to buy it online because the Iphone will only arrive in Portugal in December and probably it will be more expensive. I've read in some blogs and forums that the verizon wireless works in Europe but my question is if it works with portugueses cards (like vodafone sim)?
Thank you very much for the attention.
Daniela João.

The Verizon iPhone 5 is sold as unlocked. You can buy it full retail and use it anywhere you want. However, you won't get LTE in Europe and you won't be eligible for warranty service unless you take the phone back to the U.S. You won't be able to buy one on a contract unless you can pass a U.S. credit check. The minimum monthly cost would be $59.99 plus tax. I assume that all of this information will be true of of the 5C as well.
Wait and buy the phone in Portuagal.

Are prepaid Verizon wireless customers treated like garbage?

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