Does Verizon Wireless really care about its customers?

I tried to purchase online the free Ellipsis tablet on Black Friday with the 2 year agreement.  The website directed me through the process and then told me I had to change my current plan.  I didn't want to change my plan. So I backed out of the process to think about it.  But after talking to some Verizon agents, I find out that I didn't have to change my plan.  Their website, in essence, lied to me by telling me I had to change it and directing me to the new plans page.  Now, they will not honor the contract I tried to initiate Friday night.  I tried talking to customer service about it and every agent I talked to was polite but they said there was nothing they could do.  The last one I talked to took my complaint to his supervisor.  She was willing to knock an extra $50 dollars off the current $150 sale price but she was not willing to revert back to finish the contract that the website told me I couldn't have without changing my plan.
As a result of that, I have cancelled my hotspot and have no intention of ever buying another phone or accessory from Verizon Wireless.  I have been a long term customer and I really didn't want it to come to this.

EvanO,
I appreciate your response but I have talked on the phone with Customer
Support numerous times and neither they or I am willing to budge so
there is no solution that I can see.  As I explained to them, they will
lose far more than the cost of the tablet by me leaving, but that
doesn't matter to them.  I was informed (after Black Friday, of course)
that I didn't need to change my plan to get the deal on the Ellipsis 7. 
But, the website told me I did need to change it.  No one I talked to in
Customer support disputed that either.  In fact, it was a customer rep
that informed me that I did not need to change plans and should have
been able to get the tablet as a stand alone contract.  The website,
however, did not make that clear to me nor available to me.  When I
confronted customer support about it, all I get is a bunch of apologies
and 50 dollars off the tablet if I want to buy it.  I tried as nicely as
I could to tell them that I wanted the tablet at the Black Friday price
because /I tried to get it on Black Friday/ and the website said I had
to change plans, when in fact I didn't.  In my mind, that is false
advertising and worthy of a report to the Better Business Bureau, which
I thought about but decided its not worth the hassle.  I tried
explaining this whole situation to customer support three different
times (you are number 4), and they feel it is more important to lose my
business (which is more than the cost of that tablet every month) than
to find a way to complete a contract that I tried to initiate on the
appropriate day.
I have cancelled my hotspot already, two phones that are eligible for
upgrade (but that ain't happening!!), and a third one that will be
contract complete in 3 or four months.  When that one is done, I will be
completely closing out my business with Verizon Wireless.  VZW isn't the
only game in town.  I hate the thought of leaving but I refuse to just
sit back and do nothing.
All of this has shown me how important long time (10+ years) loyalty
pays off and how much we customers really don't matter to VZW.
If you can talk someone into changing their mind, great, let me know.  I
am not budging on this, and for all the run around and neglect I have
gotten over the past couple weeks all I have been offered is a truck
load of "I'm sorry this happened!" and $50 dollars off.  I believe the
representatives I have been in contact with have been truly apologetic,
but the corporation isn't.  And I am not going to bow at its feet.  The
ball is in their court. They feel it is more important to lose $300 or
more per month in my bill than to complete the contract I tried to
initiate on Black Friday (for a $250 tablet). So be it.  If they want my
business, they know what they can do to keep it.
Thank you for your time.

Similar Messages

  • Verizon doesn't care about its customers

    I have been a customer of Verizons for a long time they used to be the best in customer service and meeting a persons needs, but this has gone away. They no longer care about there customers they only care about making more money off of us. My bill is currently around $250 per month I have 5 cell phones and 1 home phone connect on 1 plan, and I just added another line which they had me create a new account because I can only have 5 cell phones on 1 plan They said if I added more lines I would loose my unlimited data on 1 of my lines and my plan would increase as well. Nice way to gouge your longtime customers
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    2500 nation wide family plan with unlimited texting
    1 home phone connect for my house phone
    2 smart phones
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    I Received my bill with them after this it was close to $1000 for adding a line and giving them more business. Wow great way to treat your loyal customers.
    I Went to look at things on my Verizon account but I couldn't due to the rep who worked on my account messed my accounts up terribly I found out later
    I called and asked to speak to a manager knowing that a regular rep wouldn't be able to handle this and I didn't want to explain this twice
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    then Monday April 28th comes along and I have no service due to verizon shutting off my services due to getting another bill for close to $1000
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    according to this rep I spoke to here on April 28th everything supposed to be taken care of but we will see . I ask how this can be taken up the later and they say you can talk to us
    verizon says they want your business and they are the best out there then how could this confusing scenario happen.
    I Have spent major hours dealing with this confusing scenario of me having to fight to get my credits I deserve and the stress this has caused my family
    where is my compensation
    I urge the upper management of verizon to look at how they treat there customers  from there own reps not doing as they say they can
    I hope your not confused a I am here

    I am also a customer of many years. Recently I upgraded my phone, and service on my line. I did not need to, but the information I was given was all a LIE to get me out of my unlimited plan. I was told in order to upgrade I needed to switch to the 6gb max plan that included mobile hotspot at no additional cost. I asked repeatedly if it was no additional cost and for how long. I was told as long as I had the plan. I was then placed on hold for 15+ min where I hung up. I received a satisfaction survey call and let them know I was displeased with being put on hold when I'm trying to spend money. I then received a call from the original customer survice rep, where I asked again about the hotspot. I was then reassured that it was included, and finalized my order. The next day I received a call back on my survey and was reassured again that hotspot was included. I get my phone 3 days later, activate it, and it's not included. I WAS LIED TO... not once, but several times. When I called back they have no information stating that I was told that. Not only was I lied to, but now I'm being screwed with. I think it's time for verizon to go.

  • Does anyone at BT care about its customers?

    Hopefully someone from BT reads this forum because they don't seem able to read any e-mails sent to them. I reported a phone line fault on weds 10 Nov. Had Broadband but no phone. Reported a line fault on Weds 10 Nov.
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    Reading this forum it seems other people have had the same problem.
    Maybe someone with nuts from BT will give me (and others here) an e-mail address so that this type of problem can be resolved faster than it is at the moment. Of course we are only your customers who pay the bills. Think about it BT!!!
    I would ask for someone's contaqct details  at BT that can take action to resolve this. But my BT line doesn't work and to call you would cost me on my mobile. I would only get through to your call centre in India anyway. Sorry BT but my understanding of Indian/English isn't that good nor is your call centre in India.
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    Thank you

    Hi Scoobz,
    Thanks for the post and welcome to the forum. I am sorry that your phone line is still down. I can help you with this.
    Please drop me an email to the email address in my profile (click on my name, you will find the email address under “about me” section. Include your BT account details and the link to this thread.
    Once I receive your details I will find out what is going on.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Is there someone at Verizon that still cares about their customers and will help make this right??

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  • Verizon Doesn't Care About Their Customers!

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    vaughnstone wrote:
    I have been waiting for7 hours for  Verizon service to show up for installation of my internet service.  When I tried to verify if indeed they were coming, I spent an hour on the phone with their so called Custoner Service Department.  I finally found someone who said that they were scheduled to be at my home today between the hours of 8-5.  The one hour waiting period of trying to find out information is the tip of the iceberg for me with Verizon. There have been so many incidents of just plain old "we are the biggest and we really don't have to care about our customers".   When I tried to find a place to go online and voice a complaint, I could not find a site to go to.  Any help would be appreciated as I am certain that they will not even show up today.  Thank you
    Did they show up?

  • Verizon doesn't care about their customers any longer.

    Dear Verizon,
    I need to tell you about two recent experiences I had with Verizon Wireless over the past week.
    First of all, I placed an order for in-store pick up at the Maple Grove, MN location on October 30. I went into the store a few times to try to pick it up. I waited for 40 minutes each time, and left because the store was so busy. I couldn’t get help.
    When I finally picked it up yesterday afternoon, you were very close to losing me as a customer. Jeremy, the sales guy who helped me, was knowledgeable about the phones. I was upgrading at full retail price due to needing a new phone. Where things went wrong was when he continued to try to tell me about your leasing/Verizon Edge program… I told him I was NOT interested, and he kept pushing and pushing.  This is my money, how I choose to spend it, and he was pushing the program very aggressively. When I threatened to leave, he said he didn’t make any money on the deal, and that it was a better business model for Verizon because you don’t have enough money to invest in your network (?) Really? Is that something you want to advertise to your customers?
    So Jeremy backed off, but then the Store Manager started in again with me at the front counter about the program, and I again told him I would gladly walk away from my order and leave. He would not stop either.  Jeremy finally got him to stop, and had I not needed the phone and had a friend with me, I probably would have left. My friend, who is also a Verizon Customer, was just as disgusted as I was with the Sales approach. I think the Maple Grove store is poorly managed, and this was apparent in my sales experiences there this past week, the sales associates’ behavior, and the behavior of the manager himself.
    I stopped shopping at Circuit City years ago because the sales reps were pushing their extended warranty with the same aggressive attitude your employees displayed. They are now out of business. I stopped shopping at Best Buy as well. I would gladly stop shopping at Verizon and switch to AT&T or another competitor if you are having such severe problems investing in your network and need to badger your customers.  I really hope that this is not the way you want to treat your customers?
    Also note, that I went to into the Delano Shock City Cellular Verizon Dealer on 11/1 and they would not honor the $699 price on the Samsung Note III listed on my order confirmation or the Verizon Website. They were charging $801 and $160 for 32 GB Memory Cards. Pretty Crazy. Again, do you want stores like this representing your business and your brand?
    Seriously thinking about canceling all three lines when our contracts are up…You have also removed the contact us feature on your website, so I had to contact you this way... Customer service is evidently a thing of Verizon's past.
    Thanks for listening.

    It's not a hidden fee if it is out in the open, the current way means there is no such thing as a free phone.  The G2 may be on sale for $0 with a coupon, but it is actually $30+tax when you checkout.
    All of my points are completely valid, you are like the typical large corporation these days telling their customers they are wrong. 
    1. Verizon works with LG, Samsung, etc., not Google.  Verizon chose not to support the new Nexus 5 phone because it gets updates directly from Google.  Sprint, AT&T, and T-Mobile all support the phone.
    2. Verizon advertised quick updates for the Galaxy Nexus when it came out, at one point it took Verizon 6 months to release a new version of Android.  Hardly quick to me.
    3. The HTC One came out MONTHS after it was available for all other carriers in the US.  Then, they charged a full $199 for it even after other carriers had already discounted it, this is a typical Verizon practice.
    4. Verizon is the highest priced carrier, this is a fact.
    5. When LTE was first released I was getting 10-20 mbps down, now I consistently get 1-3 mbps down.  Verizon's LTE, in many areas, is slower than AT&T's HSPA+ 3g service.

  • Verizon does not care about its customers

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    It is best to do the factory reset before downloading the update, because some of the apps that you have downloaded may conflict with the update.  If you are having troubles with the new update I suggest you backup your applications, and then complete a factory reset. 
    The applications that come preinstalled on your device that you mentioned have no affect on your phone or its battery life, unless you have clicked and installed them to your device.  
    MasterResett: Allows to reset device back to factory settings.
    Factory Reset option 1
    From the main screen, touch menu tab
    Touch Settings
    Touch Privacy
    Touch Factory Data reset
    Touch Reset Phone
    Warning: This will erase all data from your phone, including:
    Your Google account
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    Downloaded Applications
    It will not erase: Current System software and bundled applications; SD Card files, such as music or Photos

  • Does Nokia care about its customers..seems like no...

    i posted my sentiments on a number of the posts on Nokia website...and immediately got a warning email saying that Nokia read all the messages and there is no need to post my message on many posts....
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  • Why does the Apple company not care about its customers enough to repay them for lost music that is the company's fault?

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    If you are in the U.S., then you can get the music back, just like apps.
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  • Verizon doesn't care about their customers....CLEARLY

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    That amount is usually the old "we never received your device return ploy" read on the internet about it and on this forum.
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  • Creative Cloud - Does Adobe REALLY Care About Customers?

    I hope the staff at Adobe are reading these forum posts.
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    Nice sentiments, could not agree more.
    xIDx wrote:
    What about my students? We have hundreds of students that go through our Adobe software classes each semester. Every student told me they would not go with the Cloud, either because they don't have the money or they were going to protest Adobe's "money grabbing scheme" (one student's actual quote). The students sure don't think Adobe cares about them.
    I hope this occurs across the globe with students ("potential" future Adobe customers) whom may be hindered in their monetary abilities but not in seeing the truth towards what it being placed upon them by Adobe concerning the Cloud mirage. This is a great opportunity for educators to truly educate their students about Adobe.
    xIDx wrote:
    One thing I am supremely sure about is Adobe has got it really, really wrong on the Creative Cloud strategy.
    BTW, you might want to read the following link entitled Adobe Creative Cloud:  Lopsided Legal Agreement. It is not pretty:
    http://macperformanceguide.com/blog/2013/20130508_1a-Adobe-legal-agree ment.html
    Great link!

  • My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

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    2. Why even have it fixed it if is just going to brake again?
    3. So because of the 3 defects of this computer, now Toshiba is punishing me further! 
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    AT&T here I come.

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    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

  • Why Apple don't fix half year serious problem with HD3000, Lion and Adobe products? Doesn't Apple really care about advanced users?

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    I have 2 apps that have been waiting to update for a week.  I don't really care about the update, I would just like to use them, but the are stuck waiting.  I have tried powering down, syncing with my computer...all fails.  Any ideas?

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