Artwork doesn't load - it is a Known Bug?

I've been having trouble getting the artwork for albums which are in the Itunes store (just one example, David Bowie's Diamond Dogs).
I have checked that the album and songs are named the same in my Library and in the Store, and I've gone through old threads on here looking for solutions.
Although various people have raised this, there never seems to have been a resolution.
So my question is - is this a recognised bug and we have to wait for it to be fixed? If not, is there some higher authority we can go to?

If websites complain about 128 bit encryption not available then that can be caused by the "U;" that is no longer present in the user agent of Firefox 4+ versions.
* http://en.wikipedia.org/wiki/User_agent#Encryption_strength_notations
Firefox supports 256 bit encryption ciphers since Firefox 2 was released in 2002.
* https://www.fortify.net/sslcheck.html
See also "Site Identity Button"
* https://support.mozilla.com/kb/Site+Identity+Button

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